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Bahamas Ministry Of Tourism & Aviation Statement On Border Closure To The United States Due To COVID-19

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Due to the continued increase in COVID-19 cases in the United States, as well as an uptick in cases in The Bahamas, Prime Minister, The Most Hon. Dr. Hubert Minnis, has made the difficult decision to close borders to international commercial flights and commercial vessels carrying passengers from the United States. The order is effective as of Wednesday, July 22 at midnight. In addition, Bahamasair will cease outgoing flights to the United States, effective immediately.  

Outgoing flights will be permitted to accommodate any current visitors scheduled to return to the United States after Wednesday, July 22.

Private flights and charters from the United States, as well as pleasure craft and yachts will be permitted, and travellers from Canada, the United Kingdom and the European Union are exempt from the emergency order. All visitors are required to present a negative COVID-19 RT-PCR test from a referenced lab, taken no more than 10 days prior to the date of travel. 

Since opening borders to international travel on July 1, The Bahamas has unfortunately experienced a deterioration in conditions relative to COVID-19. These restrictions have been put in place to protect the health and wellbeing of both residents and visitors, which remains of primary importance, and to prevent the spread of the virus throughout The Bahamas. 

The Bahamas is reviewing and being guided by the most effective practices from around the world. Reopening of borders will continue to be monitored and guided by The Bahamas government and health officials, based on COVID-19 trends.

MEDIA CONTACT:

Anita Johnson-Patty
Bahamas Ministry of Tourism & Aviation
[email protected]

Weber Shandwick
Public Relations
[email protected]

African Tourism Board on EDU – Tourism: A united global approach

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EDU-tourism is the best vehicle for Africa, to integrate our expertise and change the normal programs within nations. These were the words yesterday by Cuthbert Ncube, vice president of the African Tourism Board.

The sub-Sahara region is endowed with abundant tourism resource that could save as the basis for education in tourism. We need as Africa to build, cement and appreciate the regional capacity we need for the long term success of edu-tourism.

The South African Deputy Minister of Tourism Elizabeth Thabethe reiterated that policies should be revised to incorporate edu-tourism programmes in school curriculum from primary to tertiary levels, becoming compulsory in every institution. We need to approach education in Tourism as an alternative strategy for the mass tourism development efforts in the sub-region.

The Deputy Minister of Tourism applauded 17-year-old, Vanessa Rooi, who stood out as an outstanding student at Elandspoort secondary school with her great achievements. Vanessa Rooi is currently the school president and the Tshwane district region. Her inspiration is to study Audiology the following year.This was the inspiration from a young African lady.

The minister said: “Therefore we need a coordinated and synchronised approach to edu- tourism, to realize the social and economic potential.”

The ATB Vice President Cuthbert Ncube echoed that Africa is endowed with a massive abundant tourism resource that could sustain and enhance the foundation of edu-tourism Africa needs to fast-forward the implementation of edu-tourism in sub-Saharan Africa  We have so much to pollinate to create offsprings for the next generations

The African Tourism Board is strongly advocating a united global approach in dealing with Tourism in its dimensional forms.

MEDIA CONTACT: Jamaica Ministry of Tourism, Corporate Communications, 64 Knutsford Boulevard, Kingston 5, Tel: 920-4926-30, Fax: 920-4944

29th International Book Fair opens in Abu Dhabi

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Abu Dhabi National Exhibition Center in the United Arab Emirates (UAE), is playing host to the 29th edition of Abu Dhabi International Book Fair that kicked off on Wednesday with more than 500,000 titles on display.

Deputy Prime Minister and Minister of Interior of the UAE Saif bin Zayed Al Nahyan inaugurated the event, according to the state-run WAM news agency.

He emphasized the importance of the fair in supporting the UAE’s status in the publishing industry, being one of the most important book fairs in the region that attracts Arab and international publishers.

Organised by the Department of Culture and Tourism of Abu Dhabi, the fair features more than 1,000 exhibitors from 50 countries.

Running until April 30, the fair also includes several daily events for visitors such as seminars, workshops, author signings and entertainment activities.

With India as the event’s guest of honour, at least 30 Indian publishing companies are taking part.

This year’s book fair also sees the introduction of three new interactive zones: the E-Zone, Comic Corner and the Entertainment Zone.

Each of the three zones features unique experiences for learning, innovation and entertainment.

Travel News | eTurboNews

Lufthansa makes dedicated staff look bad: The eTN Hero is Patricia Dzai of Swissport Johannesburg

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Lufthansa

“My personal hero today is Ms. Patricia Dzai. Patricia works for Swissport in Johannesburg, South Africa,” said eTN Publisher Juergen Steinmetz. Swissport is one of the largest aviation ground-handling agencies operating in countries around the world.

Major airlines hire Swissport to manage customer relations and logistics when it comes to baggage handling, including lost or misplaced items.

Lufthansa German Airlines’ ground handler in Johannesburg is Swissport. I recently traveled from Nice to Cape Town via Frankfurt and Johannesburg on Lufthansa German Airlines. I am a United Airlines Star Alliance Gold member and traveled on Lufthansa in Business class. Lufthansa is a member of Star Alliance.

When I arrived in Johannesburg, I heard my name called by Lufthansa’s lost baggage office handled by Swissport.

I was told my tube was still in Frankfurt, and they would put it on the next flight to Johannesburg. I explained it was of utmost importance to have the tube for an important trade show event, the World Travel Market in Cape Town, in the morning.

Patricia Dzai, the Swissport agent in Johannesburg, wanted to make sure this would be possible and sent an urgent message to Lufthansa in Frankfurt. The message said:

 

 

 

 

 

I was pleased to know my tube would go on LH 576 directly to Cape Town almost in time for the start of World Travel Market.

I went on to fly to Cape Town and received a text message in the evening saying my tube would be on the Lufthansa flight to Johannesburg, which was different from what Patricia had requested. Since it was late and the Swissport office in Johannesburg was closed, I was able to find a non-published phone number for Lufthansa baggage service in Frankfurt. Lufthansa, like most airlines, is hiding phone numbers to encourage passengers to communicate only by email.

I was told by Lufthansa Baggage Service in Frankfurt no such message to forward my tube to Cape Town was ever received by Swissport Johannesburg. The agent went on to say that passengers are often not told the truth by Swissport agents.

The Lufthansa agent in Frankfurt explained that his job was not to help me, since this was only handled in Johannesburg. I argued my tube is in Frankfurt and not Johannesburg, and the handling agent for Swissport in Johannesburg was closed.

The agent then said he was now doing a one-time exception for me and would reroute my tube on LH576 directly to Cape Town. He said there were 5 hours to get this done, still plenty of time according to him.

The next day I received another message telling me again the tube was on its way to Johannesburg instead of Cape Town.

I called Swissport in Johannesburg, and the news not could have been worse. They told me, apologizing, that my tube was still in Frankfurt for a second day, and they did not know why.

I again called the baggage-handling office in Frankfurt and was again told it’s all Swissport’s mistake for not telling them where to send it.

This time I was angry and called Swissport Johannesburg again. I asked Patricia why she was lying about this. I told her she never sent this request to Frankfurt, according to Lufthansa.

Ten minutes later, I received an email with a time-stamped screenshot from Patricia Dzai showing me exactly what was requested by her in the first place.

Patricia actually had gone out of her way originally to make sure I would be united with my tube on time and in Cape Town. I felt bad thinking she didn’t care and didn’t do anything, when in fact she did.

It shows that big companies like Lufthansa have a serious customer service issue. They hide behind a huge system and are trained to say it’s not their job and simply blame others for company shortcomings.

There was no way I could talk to anyone at Lufthansa about this, and my urgent email to them on the day I was trying to get the tube re-routed was just responded to 2 weeks after I was already back home in Hawaii. Lufthansa offered a 200 euro compensation.

No explanation was given and no apology for accusing Patricia Dzai and Swissport for not doing their job.

I finally received my tube on the last day after the trade show and took it back to the US unopened. When I changed planes in Frankfurt, I asked the agent working in the Senator Lounge to speak to a supervisor in baggage handling about this case and compensation. She told me I have to send an email, which I had already done days ago.

She gave me some chocolate and said they get customers’ complaints all the time and do their best to help and respond, but the back-up system by the airline is not there.

It’s all about a giant non-caring anonymous machine.

I extend my apologies to Patricia Dzai from Swissport, as I now understand she was also a victim of shortcomings created by Lufthansa German Airlines.

Patricia Dzai is the eTN Hero for today.

Travel News | eTurboNews