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British Airways Pilots thought Edinburg was in Germany and landed in the wrong city

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Passengers at London City Airport today boarded British Airways flight BA3281 assuming they would fly to Duesseldorf, Germany but were surprised when landing they saw a sign: Welcome to Edinburg after landing at Edinburgh,  United Kingdom. Edinburg was the busiest airport in Scotland in 2018, handling over 14.3 million passengers and an unexpected landing did not raise any eyebrows.


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The plane used is a Saab 2000 twin-engined high-speed turboprop airliner. It is designed to carry 50–58 passengers and cruise at a speed of 665 km/h. Production took place in Linköping in southern Sweden. The Saab 2000 first flew in March 1992 and was certified in 1994

Welcome to Edinburgh was the message after landing, when in fact every passenger expected to get off in the German city by the Rhine river instead. The flight was operated by WDL Aviation. WDL Aviation GmbH & Co. KG is a German charter airline headquartered at Cologne Bonn Airport and flies also for British Airways.

British Airways is currently working with WDL to find out why it filed the wrong flight plan and flew to Edinburg without realizing.

“We have apologized to customers for this interruption to their journey and will be contacting them all individually,” BA said in a statement.

On its final flight on Sunday, the plane flew to Edinburgh and back so it seems that someone at WDL mistakenly repeated the same flight plan for the next day, according to BA.

When the crew arrived at London City airport on Monday it is thought that they saw Edinburgh on the flight plan from the day before and followed the old flight route.

The BA statement said: “At no time has the safety of passengers been compromised. We flew the passengers on the flight with number BA3271 to Düsseldorf after the involuntary stopover in Edinburgh,”

BA declined to say how many passengers were affected by the mistake.

The plane sat on the tarmac at Edinburgh for two-and-a-half hours, before flying onto Düsseldorf.

The toilets were blocked and they ran out of snacks.

For the passengers involved, will they get compensation for the delay? And ultimately – what does this do for trust in British Airways that such a mistake can be made?

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Any WOW Air reservation may not materialize: Airline has major problems

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“Bummer that WOW Air is potentially going under – had a very flawless experience with them. But does this mean fewer tourists in Iceland?”, a disappointed passenger posted to twitter.

Icelandic tourism professionals did not yet comment on the hopeless sounding situation of Wow Air.  The airline was founded by an Icelandic entrepreneur, Skúli Mogensen. It first flew to Paris on 31 May 2012 and later that year took over an existing airline, Iceland Express.

WOW Air based in Iceland is fighting for survival. On Sunday evening rival IcelandAir, the potential rescuer announced  that Icelandair Group has decided that its possible involvement in WOW air’s operations, as announced on 20 March 2019, will not materialize. Therefore, all discussions between the parties have been canceled.

Today Indigo Partners Will Not be Investing in WOW Air According to a recent statement made by the company, Indigo will not be negotiating further with WOW Air and instead will be opening talks with Icelandair Group.

The 9:30am flight from London Gatwick to Reykjavik in Iceland was canceled this morning at short notice, with more flights canceled later in the day according to its website.

Wow Air then issued its own statement saying: A majority of WOW air Bond Holders and other creditors of WOW air are in advance discussions with the aim of reaching an agreement on a voluntary restructuring including an agreement of converting current debt into equity and fund the company towards long term sustainability. Further information will be given tomorrow.

Within hours, Wow Air started canceling flights – including the early morning trip from Reykjavik to Gatwick, due to leave at 6.20am on Monday. The return leg to the Icelandic capital, due to leave Gatwick at 9.30am, was also grounded.

Wow Air has also canceled trips from Reykjavik to Chicago and Pittsburgh on Monday, with links to Brussels and Barcelona grounded on Tuesday.

 

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Jane Austen leads the way for a new themed guided tour of Winchester in England 

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In conjunction with Winchester Cathedral, Visit Hampshire announced a new Jane Austen-themed product to meet increased demand from US visitors to explore the literary legend. 

In partnership with England’s Literary Greats project, Visit Hampshire and Winchester Cathedral have created a new travel trade friendly product, which packages a Jane Austen-themed tour with an afternoon tea in the Cathedral Refectory for the first time.

The new package will encourage tourists to visit Hampshire and immerse themselves in the literary roots of one of England’s greatest writers. The themed tour provides tourists with an opportunity to follow in the footsteps of Austen, offering unique insights into her life, her connections to the Cathedral and how it came to be her last resting place. The itinerary also invites visitors on a walk through the Cathedral’s historic ‘Inner Close’ to the house on College Street where Jane spent her final days, with her sister Cassandra.

Catherine Hodgson, Marketing Manager for Winchester Cathedral comments, “We feel most privileged to be able to share the story of Jane Austen and how her life came to be so intertwined with our Cathedral. Today, tourists come from all over the world to stand at her grave here and they can also see her brass plaque and memorial window – three memorials to a remarkable woman whose novels so brilliantly capture the quiet drama of human relationships.”

The experience has been created following extensive international research which identified that more than a third of overseas visitors want to see places from film and literature, and that almost half of them visited museums, art galleries, castles or historic houses on previous trips.

Andrew Bateman, Tourism Manager for Visit Hampshire comments, “We are very excited about launching the new version of this tour as it has such a broad appeal for international visitors. There is something very special about inviting people to step into a landscape that has inspired one of Britain’s best loved authors and are very much looking forward to celebrating her life and the wonderful literary contributions that she made to our country.”

The bookable products can be bought independently or incorporated into a new wider itinerary. The tour and can be purchased by a tour operator ‘off the shelf’ or tailored as required. The itinerary also recommends accommodation, with a focus on travel trade or group-friendly properties and those that relate to the theme or are quintessentially English. Also recommended are complementary experiences including food experiences, landscapes famous for film locations or other local sites of interest.

The Jane Austen itinerary and new bookable products can be found here.

The Discover England Fund project, England’s Literary Greats, is one of a number of projects to benefit from the UK Government’s £40 million Discover England Fund. The Fund is administered by VisitBritain/VisitEngland and involves a program of activity to ensure that England stays competitive in the rapidly growing global tourism industry, by delivering world-class English tourism products to the right customers at the right time. The Fund is a central government funded programme of activity, supported by match funding by partners in the public and private sectors.

The ‘England’s Literary Greats’ project will fine tune itineraries based around literary figures, adding associated film locations and deepening trade engagement.

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Comlux takes delivery of its first Airbus ACJ320neo jet

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Comlux has taken delivery of the first of three ACJ320neo aircraft, which will now enter VIP cabin-outfitting by Comlux Completion in Indianapolis. It is the largest customer for the ACJ320neo Family, which has already won a total of 11 orders.

“The new ACJ320neo gives us the means to deliver nonstop flights to even more of the world. CFM International has supported Comlux over the years, and we have chosen its new, fuel-efficient and highly reliable LEAP-1A engines to power the aircraft. Comlux Completion will install a unique VIP cabin interior, using the most advanced technologies to offer the best comfort and luxury to our customer,” says Comlux Executive Chairman and CEO Richard Gaona.

The ACJ320neo family uses new engines and wingtip mounted Sharklets to deliver a 15 per cent fuel-saving, which also translates into a leap forward in range for business jet operators.

It comprises an ACJ320neo that can fly 25 passengers 13 hours or 6,000 nm/11,100 km, and an ACJ319neo that can transport eight passengers 15 hours or 6,750 nm/12,500 km.

“Airbus corporate jets already have a reputation for comfort, reliability and value, already enjoy similar operating costs to traditional business jets through their airliner heritage, and are now even more economical in their NEO versions,” says ACJ President Benoit Defforge.

More than 700 A320neo Family aircraft are already in service with airlines and, with over 15,000 firm orders for the whole A320 Family, it is the clear leader in its class.

Airbus’ A320 Family pioneered features that are now standard in most new-generation business jets – such as enhanced-protection fly-by-wire controls, cost-saving centralised maintenance and weight-saving carbonfibre – ensuring that it has a long and successful future ahead of it.

More than 190 Airbus corporate jets are in service worldwide, flying on every continent, including Antarctica.

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Saint Lucian taxi company receives international service excellence certification

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A Saint Lucian taxi firm has become the first tourism taxi company in the Caribbean to be Hospitality Assured (HA) certified, an international certification programme for service excellence.

Holiday Taxi Limited is among a number of tourism enterprises in member countries of the Caribbean Tourism Organization (CTO) that recently completely the rigorous qualifying process towards certification.

The taxi company reported that the certification process significantly improved the knowledge and skills of its employees, who are now much better placed to strengthen its performance and overall competitiveness through service excellence.

“I would recommend [Hospitality Assured] to anybody,” said Holiday Taxi’s Lucien Joseph.

The Castries-based ground transportation firm was one of four tourism service providers whose participation in the HA certification process was funded by the Caribbean Development Bank (CDB) through a US$265,000 grant to train key HA support personnel and to fund the participation of 30 tourism micro, small and medium enterprises in the programme. The others businesses are Sunbreeze Hotel in Belize – the first hotel on the island of Ambergris Caye to be HA certified – as well as Grand Coastal Inn and Old Fort Tours in Guyana, both of which said they are now better prepared to introduce a culture of service excellence in all aspects of their businesses.

Hospitality Assured promotes and rewards the highest standards of service excellence in the hospitality sector and is seen as the standard for service and business excellence in the industry. It provides nine key performance indicators – customer research, the customer service promise, business leadership and planning, operational planning and standards of performance, resources that are required to deliver customer service standards, training and development, service delivery, service recovery and customer satisfaction improvement – against which an organization can continually evaluate and measure its performance with respect to service quality, while promoting an organizational climate of continuous improvement.

To facilitate the certification process the CTO assigns a business advisor to each enterprise to help the companies meet the minimum requirements on the nine steps of the Hospitality Assured standard. Certification is for a two-year period and there must be continuous improvement in order for a business to be recertified.

Ninety-one companies from fourteen CTO member countries have signed on to the program, with thirty-nine currently possessing certification. The businesses involved are mainly in the accommodation sub-sector, but there are also several sites and attractions, restaurants and coffee houses, tour and transportation companies, a retail store and a hospitality training institute.

Hospitality Assured is a service quality management certification owned by the Institute of Hospitality in the United Kingdom, managed and operated by the Hospitality Limited, U.K. and developed specifically for the tourism sector, to promote and reward the highest levels of service and business excellence. Hospitality Assured in the Caribbean is managed and promoted by the CTO. Any hospitality, leisure, tourism or service-oriented organization is eligible for Hospitality Assured certification, be they large or small, single or multi-operational.

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