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Tourisme Montréal celebrates excellence, pays tribute to Air Canada’s Calin Rovinescu

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Leaders from Montréal’s tourism industry were honored yesterday at the Distinction Awards, an annual gala celebrating innovative business strategies. The event, which took place at the Montreal Museum of Fine Arts, was organized by Tourisme Montréal and presented by Air Canada.


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“Tourisme Montréal wishes to commend its industry partners for their outstanding work. Thanks to them, Montréal is considered one of the most attractive urban destinations in North America and is known around the world for being an open, vibrant and creative city,” said Yves Lalumière, President and CEO of Tourisme Montréal.

The event included a special tribute to Calin Rovinescu, President and CEO of Air Canada. Under his leadership, Canada’s leading air carrier has increased Montréal’s international connections, making it one of the world’s top 50 megahubs.

The 2018 winners are:

Bill Brown Leader of Tomorrow Award: Angèle Vermette, Guidatour
Tourism or Hotel Management Student Award: Alexandra-Jade Girard, ITHQ
Concierge Award: Yannis Triantafyllou, Hôtel Le St-James
Hospitality Award: Hôtel Monville
Destination Marketing Award – Under 50 employees: Festival MURAL
Destination Marketing Award – Over 50 employees: Festival International de Jazz
Innovation Award – Under 50 employees: MU
Innovation Award – Over 50 employees: Phi Centre
Business Meetings and Conventions Award: Fairmont The Queen Elizabeth
Synergy Award: MONTRÉAL EN LUMIÈRE and ITHQ
Museum Award – Over 50,000 visitors: Pointe-à-Callière, Montréal Archaeology and History Complex
Sports Tourism Development Award: Olympic Park
Special Tribute: Calin Rovinescu, President and CEO of Air Canada, member of the Order of Canada

The Distinction Awards were made possible thanks to support from the following partners: Air Canada, the Montreal Museum of Fine Arts, Aéroports de Montréal, Le Journal de Montréal, Re Le Traiteur, Colette Grand Café, Restaurant Le XVI XVI, and the students of LaSalle College.

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United Airlines: Non-binary gender booking options

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United Airlines today announced it has become the first U.S. airline to offer non-binary gender options throughout all booking channels in addition to providing the option to select the title “Mx.” during booking and in a MileagePlus customer profile. Customers now have the ability to identify themselves as M(male), F(female), U(undisclosed) or X(unspecified), corresponding with what is indicated on their passports or identification.

“United is determined to lead the industry in LGBT inclusivity, and we are so proud to be the first U.S. airline to offer these inclusive booking options for our customers,” said United’s Chief Customer Officer Toby Enqvist. “United is excited to share with our customers, whether they identify along the binary of male or female or not, that we are taking the steps to exhibit our care for them while also providing additional employee training to make us even more welcoming for all customers and employees.”

As part of implementing these new changes, United has worked with the Human Rights Campaign and The Trevor Project on employee training initiatives. These initiatives include teaching employees about preferred pronouns and the persistence of gender norms, LGBT competency in the workplace and other steps to make United an inclusive space for both customers and employees.

“At the Human Rights Campaign, we believe being acknowledged as the gender you identify with is part of treating everyone with dignity and respect,” said Beck Bailey, acting director of the Workplace Equality Program. “By providing non-binary gender selection for ticketing and the gender-inclusive honorific ‘Mx’ in user profiles, United Airlines is taking an important step forward for non-binary inclusion.”

“The Trevor Project is grateful for United Airlines’ support of our life-saving work on behalf of LGBTQ youth,” said Amit Paley, CEO & Executive Director of The Trevor Project. “We are thrilled to bring Trevor’s expertise on the mental health of LGBTQ people to United to ensure its employees maintain safe and inclusive spaces for LGBTQ employees and guests.”

Alongside partner organizations, customers, and employees, United will continue working to build the world’s most inclusive airline. The changes to the booking process are now currently available.

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Tourism Linkages Speed Networking event yields over $630 million in contracts for local entrepreneurs

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Jamaica Tourism Minister, Hon. Edmund Bartlett yesterday revealed that his Ministry’s Tourism Linkages Speed Networking event has resulted in local Small and Medium Tourism Enterprises (SMTEs) negotiating contracts valued at over $630 million, over the past three years.

Speaking at this year’s staging of the Speed Networking event in Montego Bay, the Minister said, “I am pleased to share that Speed Networking 2016 resulted in contracts valued at some $181 million; while the 2017 event saw suppliers benefitting from over $200 million in contracts; and in 2018, the value of these contracts grew to over $250 million. That is over $630 million in contacts for local SMTEs from just three one-day linkages events.”

He also noted that among the top beneficiaries of the event, were Boss Furniture and Tortuga Rum Cakes.

Boss Furniture won a contract valued at $30 million to provide bedding and furnishings to Montego Bay’s new S Hotel while another $10 million in contracts with that property is in the pipeline.

In addition, Boss Furniture CEO Omar Azan is also in negotiation with the Sandals and Hendrickson Groups to supply their properties with locally made bedding and furniture. Tortuga Rum Cakes also negotiated a $500,000 contract with Half Moon Hotel, from their participation in the event.

Tourism Minister, Hon. Edmund Bartlett, (right) converses with (from left) Princess Hotels and Resorts’ Rafael Millán, President of the Jamaica Manufacturers and Exporters’ Association (JMEA), Metry Seaga, and Director of the Tourism Linkages Network, Carolyn McDonald-Riley at the fifth staging of the Tourism Linkages Speed Networking event.
Princess Hotels and Resorts, ranked eighth in the Spanish market has 19 hotels. They will construct 2000 new rooms in Hanover, to the tune of some USD500Million. The business-to-business initiative took place on March 20, 2019 at the Montego Bay Convention Centre.

“This event is a tremendous help to local manufacturers, farmers and service providers. In creating these linkages, it helps us to grow our business, provide jobs for our people, provide revenue for the government, and in the end grow our economies. Two years ago, I attended the event and got a big order from a hotelier and it can be like that for any supplier,” said Mr Azan.

The Minister noted that the event is a key initiative designed to offer support to SMTEs and helps to strengthen the linkages between tourism and other sectors of the economy, and in so doing, increases the economic impact of the sector.

“The strategy must be to increase the capacity to supply the demands that tourism consumption patterns require and find creative ways of building entrepreneurship among our local stakeholders to fill these requirements. In this way, we will retain more of the revenue generated by tourism in the local economy and stop leakages,” he said.

The Tourism Linkages Speed Networking event took place on March 20 at the Montego Bay Convention Centre. It is a core initiative of the Tourism Linkages Network in close collaboration with the Jamaica Hotel and Tourist Association (JHTA), Jamaica Manufacturers’ Exporters’ Association (JMEA), Jamaica Promotions Corporation (JAMPRO), Rural Agricultural Development Authority (RADA) and the Jamaica Business Development Corporation (JBDC).

The event format features fifteen minute pre-scheduled meeting appointments between Managing Directors, General Managers or CEOs of local supplier companies of products and services with Owners or Managers of properties, restaurants, attractions and other tourism entities throughout the course of one day.

Additional representatives from core areas within the hotel’s operation such as Purchasing, Food and Beverage and Maintenance who are in a position to make purchasing decisions also attend.

For this year’s staging organizers targeted suppliers from areas such as: Digital marketing, Content capture services, Maintenance providers and Entertainment. Other suppliers included areas such as furniture, fresh produce, craft, chemicals and cleaning products, cosmetics and spa products, training, electrical services and construction.

“Last year we had 56 supplier companies and 33 tourism entities in attendance. This year we have 110 supplier companies and 57 tourism entities, proof that this event is gaining traction because participants are seeing results,” said the Minister.

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Club Travel Corp. welcomes former Travelex head honcho

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Kananelo Makhetha will assume the role of Club Travel Corporate Chief Executive on April 1, 2019 based at Club Travel Corporate’s Johannesburg office.

Makhetha is a seasoned travel and tourism leader with broad executive experience in private, governmental, and industry bodies.

“We are delighted to welcome Kananelo as CEO of Club Travel Corporate,” said Wally Gaynor, Managing Director of the Club Travel Group. “Club Travel Corporate has experienced phenomenal growth in a relatively short amount of time and Kananelo will help steer the division towards our target of 15% share in the South African corporate travel market, in the next five years. Kananelo is known for his driven, fair and honest leadership style; as such he is ideally fitted to the Club Travel DNA.”

Kananelo is an accomplished leader who brings more than twenty years of executive management experience in travel and tourism, most recently as Chief Executive Officer of Travelex Africa where he oversaw the leadership and management of operations in South Africa and Sub-Saharan Africa since 2014. Prior to joining Travelex, he was Managing Director of BCDTravel from 1996 to 2014 where he was responsible for the strategic direction of the company.

In addition to his roles in the private sector, Kananelo was a member of the South African government’s ministerial task group for tourism sector transformation (2002), a past president of ASATA (1998 – 2001), and a past board member of South African Tourism.

“Club Travel Corporate is a world-class company on an important mission to bring high quality and affordable travel management services to South African businesses. I’m excited to be joining one of the most decorated and innovative brands in African corporate travel management,” said Kananelo Makhetha.

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St. Kitts & Nevis records double-digit growth for first two months of 2019

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Demand for St. Kitts & Nevis as a premier destination for travelers continues to rise, with air arrivals for the first two months of this year posting a year-to-date increase of 15.3% system-wide as compared to the same period in 2018. Results are even better from North America, the destination’s largest source market, registering a year-to-date increase in air arrivals of 19.3% for January and February 2019 as compared to the same months in 2018. This continues the growth of airlift from major gateways in 2018, which increased over 2017 by 9.3% system-wide and reached a total of 153,364 air passenger arrivals for the full year, the highest number ever recorded in the destination’s history.

“I am extremely pleased to see such strong increases in air passenger arrivals to our Federation for 2018 continuing into peak season 2019,” said the Hon. Lindsay F.P. Grant, Minister of Tourism for St. Kitts & Nevis. “These numbers are a clear indication that we are gaining momentum towards reaching our goal of 150,000 stayover visitors in the next few years.”

“We redoubled our marketing efforts in the fourth quarter of last year specifically to support our additional peak season air service and these numbers demonstrate that we have achieved very successful results,” added Racquel Brown, CEO of the St. Kitts Tourism Authority. “With the milestone airlift arrivals recorded for 2018 and performance last year in the months of March and June nearing 30% growth over the same months in 2017, the significant growth measured so far in 2019 signals a rising demand for St. Kitts as a highly desirable travel destination, particularly from North America and for key events such as St. Kitts Music Festival. We will continue to employ this successful marketing formula as we strive to reach our goal of 150,000 stayover guests by 2021 from our primary source markets of the US, Canada, UK and the Caribbean.”

St. Kitts’ marketing strategy maintains a particular focus on reaching individuals who are a match with the geo-demographic lifestyle data of its target visitors in key gateway markets to support airlift year-round as well as marquee island events including St. Kitts Music Festival. In the fourth quarter of 2018, additional digital, print and spot TV advertising combined with public relations to communicate special offers and raise brand awareness in and around select North American cities comprised a coordinated campaign to grow arrivals for peak season 2018-2019. The Ministry of Tourism and the St. Kitts Tourism Authority also work closely with airlines to systematically build out air bridges to/from identified target gateways to grow service in a sustainable manner while making the island increasingly easy to reach via air.

St. Kitts & Nevis welcomed non-stop Saturday flights from Minneapolis that started December 22, 2018 and operate through April 20, 2019. In addition, from Newark Liberty International Airport in New Jersey, the destination receives Wednesday non-stop flights that started January 9, 2019 and operate through March 6, 2019 to complement existing non-stop Saturday flights. Looking ahead to the summer, new non-stop Saturday flights from Dallas starting May 25, 2019 and operating through August 17, 2019 open up a new gateway with easy connections from Houston and the western states of the US.

About St. Kitts:

Intoxicating natural beauty, sunny skies, warm waters, and sandy beaches combine to make St. Kitts one of the most seductive spots in the Caribbean. Located in the northern Leeward Islands, it offers a diverse tourism product developed from the destination’s natural beauty, cultural heritage and rich history. The island’s stunning variety of tourism attractions include hiking through the tropical rainforest, riding the scenic railway that connects the island’s former sugar plantations, visiting the Caribelle Batik factory, and touring Brimstone Hill Fortress National Park, which is an UNESCO World Heritage Site. Among the more traditional vacation pastimes available are water sports including catamaran cruises, golf, shopping, tennis, dining, gaming at St. Kitts’ exclusive casino or simply relaxing on the beach.

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