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Meetings Redesigned: Centara Hotel one-stop MICE service

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Centara Hotels & Resorts, Thailand’s leading hotel operator, is bringing fresh thinking and new approaches to deliver better meetings with the launch of New Agenda: Meetings Redesigned. Centara introduces a newly innovative ‘Meeting Redesigned’ concept, providing a one-stop MICE service and enhance customer experience.

Winfried Hancke, Corporate Director of Operations Food & Beverage, Centara Hotels & Resorts, says the new programme was conceived in response to customer feedback and a desire to take full advantage of the company’s outstanding venues and prime locations.


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“Our clients told us they were open to bold ideas and innovative ways to engage meeting participants, and we listened,” he says. “We are confident that the ideas and resources at the core of New Agenda: Meetings Redesigned will deliver more stimulating and effective meetings for our clients and their organisations.”

For too long, offsite meetings have followed a cookie-cutter approach that makes one meeting feel identical to another, resulting in bored participants and low engagement. New Agenda is designed to put an end to that, with a one-stop MICE service and enhanced customer experience and helps business to achieve the essential part of MICE: the spread of knowledge and professional practices and a key factor in building better understanding and relations amongst professionals.

The New Agenda programme is built around three main elements:

1. A one-stop Meeting Guru to serve as a single onsite resource and point-of-contact for end-to-end event management, ensuring seamless communication, planning and execution.

2. A redefined approach to team-building led by Centara’s in-house team-building specialists and in partnership with the professionals at Asia Ability, to develop effective new team-building techniques and energising activities.

3. Creative catering to reinforce engagement and strengthen participant involvement, with new ideas brought to life by Centara’s talented Food & Beverage teams such as ‘dinner in the dark’ concept by having Thai dancers enter with each course with dimmed LED Candles in hand or with blindfolds provided to create an ultimate sensory experience for all guests.

New Agenda is being progressively rolled out to a total of 25 operating Centara’s properties through 1st March 2019.

IMEX Frankfurt: Gain a head start with EduMonday

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Gain a head start with EduMonday

“Inspiration is one of our core values – we’re firm believers in the power of bringing people together to learn new skills, co-create fresh ideas and innovate. Every year IMEX sets out to lead from the front by offering high value, memorable experiences – EduMonday is fast becoming one of those special ingredients.”

This year’s EduMonday delivers this, with a free program of high quality learning designed to inspire attendees to create incredible events”, Carina Bauer, CEO of the IMEX Group, introduces EduMonday, an afternoon of free professional education taking place the day before IMEX in Frankfurt, 21 -23 May 2019.

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EduMonday takes place on Monday 20 May and begins with the keynote at She Means Business, created in partnership with tw tagungswirtschaft. After this attendees can stay and be part of She Means Business, celebrating the role of women in the events industry, or mix and match from a program of 20 general sessions designed around professional or personal developments.

Fresh formats and free learning opportunities for all

There are premium learning opportunities for everyone coming to IMEX – both buyers and exhibitors. Education in both English and German taps into the latest trends and issues, covering business skills, innovation, sustainability, crisis management as well as wellbeing and personal development. With emotional intelligence increasingly incorporated into event planning, IMEX is offering the Event Design Certificate Program free of charge.

All education is delivered with a fresh approach using both time-honored and pioneering new learning methods – enabling attendees to learn in small informal groups and through immersive deep dives.

Attendees can also relax and recharge in the Be Well Lounge offering wellbeing sessions and quiet space to pause, reflect and digest.

Tailor-made learning

Event professionals from all sectors and all levels can explore topics and trends via a number of dedicated events within EduMonday, all specifically curated for various audiences. Association professionals from around the world are invited to Association Day and Evening, to share best practice and connect with peers. The Agency Directors Forum is a strategic exchange for small to mid-size meetings and events agencies. There’s also education and networking exclusively for corporate/in-house meeting and event executives at Exclusively Corporate.

Bauer concludes: “Learning and making the right connections are key to keeping up to date with rapid developments in our industry and for boosting confidence, personal brand and authority. Our preshow EduMonday allows attendees to gain a head start, soaking up insider knowledge from leading experts and mixing and meeting with others – and that’s all before the show has even begun!”

Attendees can then explore destinations, venues, tech providers and more at IMEX in Frankfurt from 21 – 23 May 2019. Among the many exhibitors already confirmed are New Zealand, Senses of Cuba, Barcelona Convention Bureau, Visit Brussels, Kempinski Hotels, Meliá Hotels and Latvia. During the three days of the trade show, planners can meet with more than 3,500 suppliers from every sector of the global meetings and events industry.

EduMonday takes place on Monday 20 May, the day before IMEX in Frankfurt, 21 -23 May 2019. It’s free to enter following registration for IMEX in Frankfurt. Registration for the show is also free of charge and open to all.

A Record £3.4 Billion in Travel Industry Deals at WTM London

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WTM London 2018, the event where ideas arrive, will generate a record £3.4 billion in travel and tourism industry deals, surpassing the figure of £3.1 billion from WTM London 2017.

The global travel and tourism industry continues to grow with more than £1.4 billion trips predicted to taking place globally in 2019, with the number predicted to rise to £1.8 billion by 2030. Inbound tourism to the UK is approaching 40 million trips annually, while Brits make almost 73 million outbound trips each year.

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WTM London 2018 reflected this growth with an increase in visitors of more than 4% to a record 32,462, with the event seeing a total of almost 89,000 (88,742) visits from 51,409 participants. In total 4,664 exhibitors from 182 countries and regions took part in the event.

Independent research of WTM London’s exhibitors reveals WTM London 2018 will generate a massive £3,353,042,708 in travel industry deals, either through contracts signed at the event or from negotiations with WTM Buyers’ Club members – the buyers with the greatest purchasing responsibility in the travel industry – which will lead to deals signed before WTM London 2019.

The record number of visitors and business conducted demonstrates the success of WTM London 2018’s new Ideas Arrive Here concept, which included the introduction of five regional Inspiration Zones – UK&I and International Hub, Europe, Asia, Americas and Middle East and Africa. These Inspiration Zones led to an increase in content, ideas and inspiration for participants to take back to their business and implement to help fuel the growth of the travel and tourism industry.

This strategy saw a greater number of senior CEOs and tourism ministers take part in the content programme – including easyJet’s CEO Johan Lundgren and UK tourism minister Michael Ellis. Meanwhile, more research was added to the programme – including dedicated regional research sessions – from respected research organisations including Euromonitor International, Mintel, ForwardKeys and Nielsen.

Furthermore, two new launches in Travel Forward and the International Travel & Tourism Awards (ITTAs) grew WTM London’s reach further. Travel Forward – the event to inspire the travel and hospitality industry with the next generation of technology – was a great success with more exhibitors and visitors than its predecessor The Travel Tech Show at WTM. The inaugural ITTAs saw almost 500 audience celebrate excellence within the travel and tourism industry.

WTM London, Senior Director, Simon Press said: “I am delighted with the record amount of business conducted at WTM London 2018. This success firmly positions WTM London as the event where ideas arrive and a must-attend for national and regional tourist boards, global brands, luxury and technology companies.

“The record visitor numbers at WTM London 2018 alongside the £3.4 billion in business generated shows that WTM London – as it approaches its 40th event in 2019 – and the travel and tourism industry are both in good health.”

About World Travel Market

World Travel Market (WTM) portfolio comprises six leading B2B events across four continents, generating more than $7 billion of industry deals. The events are: 

WTM London, the leading global event for the travel industry, is the must-attend three-day exhibition for the worldwide travel and tourism industry. About 50,000 senior travel industry professionals, government ministers and international media visit ExCeL London every November, generating about £3.4 billion of travel industry contracts. http://london.wtm.com/. Next event: 4-6 November 2019 – London.

Travel Forward is a new travel technology event co-located with WTM London 2018 and part of the WTM portfolio of events. The inaugural Travel Forward conference, exhibition and buyer programme will take place on 4–6 November 2019 at ExCeL London, showcasing next-generation technology for travel and hospitality. http://travelforward.wtm.com/.

WTM Latin America attracts about 9,000 senior executives and generates about US$374 million of new business. Taking place in Sao Paulo, Brazil, this show attracts a global audience to meet and shape the direction of the travel industry. More than 8,000 unique visitors attend the event to network, negotiate and discover the latest industry news. http://latinamerica.wtm.com/. Next event: 2-4 April 2019 – Sao Paulo.

WTM Africa launched in 2014 in Cape Town, South Africa. Nearly 5,000 travel industry professionals attend Africa’s leading inbound and outbound travel and tourism market. WTM Africa delivers a proven mix of hosted buyers, media, pre-scheduled appointments, on-site networking, evening functions and invited travel trade visitors. http://africa.wtm.com/.

Next event: 10-12 April 2019 – Cape Town.

Arabian Travel Market is the leading, international travel and tourism event in the Middle East for inbound and outbound tourism professionals. ATM 2018 attracted almost 40,000 industry professionals, with representation from 141 countries over the four days. The 25th edition of ATM showcased over 2,500 exhibiting companies across 12 halls at Dubai World Trade Centre. Arabian Travel Market 2019 will take place in Dubai from Sunday, 28th April to Wednesday, 1st May 2019. To find out more, please visit: www.arabiantravelmarket.wtm.com.

CONNECT Middle East, India & Africa is a new route development forum co-located with Arabian Travel Market 2019. The inaugural event – taking place on 30th April and 1st May 2019 in Dubai – will include unlimited one-to-one pre-scheduled appointments, a conference programme, panel discussions and airline & industry briefings as well as an exhibition area dedicated to airport and suppliers. For more information, visit: www.connect-aviation.com/2019-meia/

About Reed Exhibitions

Reed Exhibitions is the world’s leading events business, enhancing the power of face-to-face through data and digital tools at more than 500 events a year, in more than 43 countries, attracting more than seven million participants. Reed’s events are held in the Americas, Europe, Asia Pacific and Africa and organised by 41 fully staffed offices. Reed Exhibitions serves 43 industry sectors with trade and consumer events. It is part of RELX Group plc, a world-leading provider of information solutions for professional customers across industries.

About Reed Travel Exhibitions

Reed Travel Exhibitions is the world’s leading travel and tourism events organiser with a growing portfolio of more than 22 international travel and tourism trade events in Europe, the Americas, Asia, the Middle East and Africa. Our events are market leaders in their sectors, whether they are global and regional leisure travel trade events, or specialist events for meetings, incentives, conference, events (MICE) industry, business travel, luxury travel, travel technology as well as golf, spa and ski travel. We have more than 35 years’ experience in organising world-leading travel exhibitions.

Tourism Safety in Jamaica: Risk, reality and a new way forward

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Safety and security are becoming the center point and the basis of a new way forward for the visitors’ industry on this Caribbean Island nation according to Jamaica’s Tourism Minister, the Hon. Edmund Bartlett. 

Dr. Tarlow reports from Kingston:

I spent Yesterday in meetings dedicated to innovative ideas regarding tourism surety, that is the point where safety and security meet economic development and reputation.  During the day I had the chance to meet not only with the minister of tourism but also the minister of public safety and security.

We discussed a great many issues: From tourist security to security for Jamaica’s citizens, from technology to the need for police raises, from the fact that in the long-run prevention is less expensive than crisis management.  What we meant by that last statement was that the best way to handle a crisis is to avoid it if at all possible.  This discussion leads to the question of risk, and the reality that to be alive is to deal with risk.

Many of these same discussions are being held around the world.

What I have found unique here in Jamaica is not only the open dialogue, but the willingness intellectually to debate the issues and the realization that a tourism center must always seek ways to reinvent itself.  Tourism dare not be satisfied with past success but must also think creatively about future problems.

An example of the rapid changes faced by the world of tourism is the knowledge that we live not only in a world of social media but also in a hyper-connected world.

Ours is a new world where a smartphone can create a revolution, and where the solving of one problem all too often produces new problems and unintended consequences.  For those who have studied Hegelian philosophy, we see that tourism, like society, is a constantly changing dynamic and perhaps the industry’s biggest threat is the fear of meeting new situations, analyzing them, and seeking solutions in a world without permanent solutions.

What I have learned once again here in Jamaica is that in life there are no easy solutions, but despite this reality, we dare not flee from the challenges of an ever-changing world;  to do less is to run from the ethical and enter into a den of paranoia.

Having debated great issues all day with Jamaican colleagues I have come to understand that the real beauty of this land goes beyond its mountains and its beaches but in the creative spirit of its people.

They have taught me once again that change is a part of life and that either we control the change or it will control us.

Best wishes from Jamaica!

Dr. Peter Tarlow is leading the new eTN Travel & Tourism Safety Training Program, a partnership between  Tourism & More, Inc. and the eTN Group. Tourism and More has been working for over 2 decades with hotels, tourism-oriented cities and countries, and both public and private security officers and police in the field of tourism security. Dr. Tarlow is a world-renowned expert in the field of tourism security and safety. He leads the eTN Travel Security and Safety Training team. For more information, visit travelsecuritytraining.com.

PATA Micronesia Chapter: New Board of Directors and Chairs

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This past month marked the end of the Pacific Asia Travel Association (PATA) Micronesia Chapter’s directorship for 2017 – 2018. For the past four years (two-year consecutive terms), Pilar Laguaña has led the Micronesia Chapter as the Chairwoman alongside Vice Chairman Bermance Aldis, Secretary Faustina Marugg, Treasurer Judy Torres, and alternate Board Member Paula Monk.

The Chapter has five executive standing committees – (1) Marketing, (2) Membership, (3) Education, (4) Culture, Heritage & Environment and (5) Public Relations. Chairman Mark Manglona and Vice Chairman Kadoi Ruluked led the Marketing Committee; Chairwoman Barbara Taitano led the Membership Committee; Chairman Casey Jeszenka led the Education Committee; Chairwoman FaustinaMarugg and Vice Chairman Don Evans led the Culture, Heritage and Environment Committee; and Chairwoman Catherine Perry led the Public Relations Committee.

Each board member and committee leader took an active role in trying to achieve PATA Micronesia’s mission, which is “to assist in the development of our regional tourism industry with strategies that are environmentally sensitive, respect Micronesian cultures, adhere to high operational standards and provide an opportunity for education, training and gainful employment among the resident populations of our Micronesian membership.” The chapter successfully held tri-annual meetings throughout various islands of Micronesia; held co-sponsor tourism-related training, workshops and seminars; and worked to solicit United Airlines for complimentary or discounted airfare for the trainer(s), speaker(s) or presenter(s), among many other responsibilities.

Collectively, they have done an outstanding job over the past four years considering where the Chapter is today. The members would like to take this opportunity to thank their outgoing leaders for their hard work, dedication, innovative ideas, strategic thinking, and most especially their valuable efforts and commitment to improving the region of Micronesia.

At this time, the PATA Micronesia Chapter is pleased to announce and welcome their incoming Board of Directors and Committee Chairs and Vice Chairs for 2019 – 2020. Let us welcome Chairwoman Stephanie Nakamura, Immediate Past-Chairwoman Pilar Laguaña, Vice Chairwoman Paula Monk, Secretary Marstella Jack, Treasurer Mark Manglona and Alternate Board Member Perdus Ehsa Jr. who will lead the Chapter from January 1, 2019 – December 31, 2020. Additionally, let us also welcome Marketing Chairwoman Lori DeBrum and Vice Chairman Luciano Abraham; Membership Committee Chairwoman Lou Aguon-Schulte and Vice Chairwoman Vicotria Blas-Toves; Education Committee Chairwoman Denise Mendiola and Vice

Chairman Don Evans; Culture, Heritage & Environment Committee Chairwoman Rita Nauta and Vice Chairwoman Sandra Okada; and lastly, Public Relations Committee Chairwoman Judy Torres and Vice Chairwoman Catherine Perry.

The PATA Micronesia Chapter would like to express their gratitude to United Airlines for their continued support with airfare and for all instructors who volunteered to provide educational training from 2015 – 2018. The Chapter will forge ahead to continue promoting tourism to and from the beautiful islands of Micronesia!