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Information at Your Fingertips: Infogates Offer Personalized Guidance via Video Cal

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Frankfurt Airport’s newly introduced Infogate service provides passenger information with a unique twist. Questions are answered directly via video call. After pushing a button, an airport employee who is ready and willing to help appears promptly on the full-sized screen.

The service team speaks up to 20 different languages, from German and English to Luo (spoken in parts of East Africa), supplementing their face-to-face assistance with inviting gestures and direct eye contact. The Infogates also display maps and other information that passengers can then print out to take with them.


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The Infogates are located in Terminal 1 in Pier B (non-Schengen), the CD passageway and Pier Z, and in Terminal 2 in the transit zone. They can be used daily between 6 a.m. and 10 p.m.

With its slogan “Gute Reise! We make it happen,” Frankfurt Airport’s operator Fraport is systematically focusing on passengers and their individual needs. Fraport is also taking its slogan as the inspiration to develop new services and measures aimed at continuously improving the travel experience and customer friendliness at Germany’s largest aviation gateway.

Passengers and visitors can find more information about the wide range of services at Frankfurt Airport on the airport website, at the Service Shop, and via Frankfurt Airport’s social media channels on Facebook, Instagram, Twitter, and YouTube.

A Plan For Our Kids: Climate Friendly Travel

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Deep down, most people know, Travel & Tourism must respond to the eXistential challenge of Climate Change, must fully align with the Paris Agreement targets, and must play a leading role in the Green New Deal paradigm shift. Our sector is a central part of the human activity – social, economic and environmental: its influence and impact are growing: its role in development is fundamental. Mobility is a part of our DNA.

But we are in the middle of a massive “New Climate Economy” transformation. It will affect all consumption, all supply, and all investment on the planet, as well as a shift to the circular economy and nature-based solutions.  The scientists say we have about a decade to get our house in order and keep global temperatures at tolerable levels for humanity. If we don’t fix it, our grandkids will freeze or fry.

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Many will say that we are acting already – conferences, declarations: observatories: pledges: certification: awards: offsets: clean energy technology and so much more. We have WTTC linked to UNFCCC, IATA & ICAO taking care of aviation and CLIA, WOC & IMO looking after cruises. We’ll also get a huge boost from societal shifts to low carbon lifestyles, smart cities, electric transport: synthetic fuels: green buildings, satellite or big data monitoring, AI, IOT and the like.

At the same time countries, cities, businesses, and consumers will deliver an increasing number of national and local regulations as states take steps to ensure that the SDGs and Paris targets are achieved. All this change will intensify under the dictates of a progressively tightening Paris climate regime. Surely this will be enough?

I suggest it will not. Our world is just beginning to understand the impact of extreme weather, melting ice caps, warmer oceans, severer drought, fiercer forest fires, disrupted supply chains, and migration mayhem.  The harsh reality is we still need to move further, faster and more strategically on Climate Response in the coming decade.

Tomorrow’s leaders must have the right mindset to deal with the dynamic disrupted world of tomorrow. The ingenuity to conceive and build responsive Travel & Tourism systems for liveable, as well as enjoyable destinations. And that means starting now and accelerating to stay on the intensifying Paris curve.

SUNx – a legacy program for Maurice Strong, the father of sustainable development – has crafted the start of a response. “Plan For Our Kids” will create 100,000 STRONG Climate Champions in all UN States by 2030. Not to replicate or substitute work done by committed industry or government bodies dealing with Climate response – we will need all of these. There will be no magic bullet

Our contribution is to help prepare the next generation of decision makers, as well as help companies and communities connect with them.  It’s a low cost, CSR linked program, which will support nextgen leaders with lifetime learning, from school through graduation and it will teach Climate Friendly Travel ~ measured to manage: green to grow and 2050 proof to innovate. It will provide cloud-connected online education, analytics and a heavy emphasis on innovation, to spread best practice around the system.

“Plan For Our Kids” will help keep a central focus on climate resilience for destinations, companies, value chains and travelers themselves. It will focus on communities because that’s where lasting impacts are made and it’s where ultimate lifestyle decisions rest.  It will be expanded through SDG 17 Partnerships for change.

To take this plan to global scale in the 2030 timeframe requires us to find a pioneer group of like-minded industry and government partners, prepared to commit to a real strategy for a real existential climate emergency. Just 50 STRONG Climate Champions in each State, every year for the next decade will see a global movement of 100,000 by 2030. They will be from the Greta Thunberg generation. They will have the same vision, commitment and tenacity. They will help deliver Climate Friendly Travel.

If you share this view and want to be a part of the change, please contact Geoffrey Lipman at [email protected]  or visit our website www.thesunprogram.com

source: International Coalition of Tourism Partners (ICTP)

A Record £3.4 Billion in Travel Industry Deals at WTM London

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WTM London 2018, the event where ideas arrive, will generate a record £3.4 billion in travel and tourism industry deals, surpassing the figure of £3.1 billion from WTM London 2017.

The global travel and tourism industry continues to grow with more than £1.4 billion trips predicted to taking place globally in 2019, with the number predicted to rise to £1.8 billion by 2030. Inbound tourism to the UK is approaching 40 million trips annually, while Brits make almost 73 million outbound trips each year.

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WTM London 2018 reflected this growth with an increase in visitors of more than 4% to a record 32,462, with the event seeing a total of almost 89,000 (88,742) visits from 51,409 participants. In total 4,664 exhibitors from 182 countries and regions took part in the event.

Independent research of WTM London’s exhibitors reveals WTM London 2018 will generate a massive £3,353,042,708 in travel industry deals, either through contracts signed at the event or from negotiations with WTM Buyers’ Club members – the buyers with the greatest purchasing responsibility in the travel industry – which will lead to deals signed before WTM London 2019.

The record number of visitors and business conducted demonstrates the success of WTM London 2018’s new Ideas Arrive Here concept, which included the introduction of five regional Inspiration Zones – UK&I and International Hub, Europe, Asia, Americas and Middle East and Africa. These Inspiration Zones led to an increase in content, ideas and inspiration for participants to take back to their business and implement to help fuel the growth of the travel and tourism industry.

This strategy saw a greater number of senior CEOs and tourism ministers take part in the content programme – including easyJet’s CEO Johan Lundgren and UK tourism minister Michael Ellis. Meanwhile, more research was added to the programme – including dedicated regional research sessions – from respected research organisations including Euromonitor International, Mintel, ForwardKeys and Nielsen.

Furthermore, two new launches in Travel Forward and the International Travel & Tourism Awards (ITTAs) grew WTM London’s reach further. Travel Forward – the event to inspire the travel and hospitality industry with the next generation of technology – was a great success with more exhibitors and visitors than its predecessor The Travel Tech Show at WTM. The inaugural ITTAs saw almost 500 audience celebrate excellence within the travel and tourism industry.

WTM London, Senior Director, Simon Press said: “I am delighted with the record amount of business conducted at WTM London 2018. This success firmly positions WTM London as the event where ideas arrive and a must-attend for national and regional tourist boards, global brands, luxury and technology companies.

“The record visitor numbers at WTM London 2018 alongside the £3.4 billion in business generated shows that WTM London – as it approaches its 40th event in 2019 – and the travel and tourism industry are both in good health.”

About World Travel Market

World Travel Market (WTM) portfolio comprises six leading B2B events across four continents, generating more than $7 billion of industry deals. The events are: 

WTM London, the leading global event for the travel industry, is the must-attend three-day exhibition for the worldwide travel and tourism industry. About 50,000 senior travel industry professionals, government ministers and international media visit ExCeL London every November, generating about £3.4 billion of travel industry contracts. http://london.wtm.com/. Next event: 4-6 November 2019 – London.

Travel Forward is a new travel technology event co-located with WTM London 2018 and part of the WTM portfolio of events. The inaugural Travel Forward conference, exhibition and buyer programme will take place on 4–6 November 2019 at ExCeL London, showcasing next-generation technology for travel and hospitality. http://travelforward.wtm.com/.

WTM Latin America attracts about 9,000 senior executives and generates about US$374 million of new business. Taking place in Sao Paulo, Brazil, this show attracts a global audience to meet and shape the direction of the travel industry. More than 8,000 unique visitors attend the event to network, negotiate and discover the latest industry news. http://latinamerica.wtm.com/. Next event: 2-4 April 2019 – Sao Paulo.

WTM Africa launched in 2014 in Cape Town, South Africa. Nearly 5,000 travel industry professionals attend Africa’s leading inbound and outbound travel and tourism market. WTM Africa delivers a proven mix of hosted buyers, media, pre-scheduled appointments, on-site networking, evening functions and invited travel trade visitors. http://africa.wtm.com/.

Next event: 10-12 April 2019 – Cape Town.

Arabian Travel Market is the leading, international travel and tourism event in the Middle East for inbound and outbound tourism professionals. ATM 2018 attracted almost 40,000 industry professionals, with representation from 141 countries over the four days. The 25th edition of ATM showcased over 2,500 exhibiting companies across 12 halls at Dubai World Trade Centre. Arabian Travel Market 2019 will take place in Dubai from Sunday, 28th April to Wednesday, 1st May 2019. To find out more, please visit: www.arabiantravelmarket.wtm.com.

CONNECT Middle East, India & Africa is a new route development forum co-located with Arabian Travel Market 2019. The inaugural event – taking place on 30th April and 1st May 2019 in Dubai – will include unlimited one-to-one pre-scheduled appointments, a conference programme, panel discussions and airline & industry briefings as well as an exhibition area dedicated to airport and suppliers. For more information, visit: www.connect-aviation.com/2019-meia/

About Reed Exhibitions

Reed Exhibitions is the world’s leading events business, enhancing the power of face-to-face through data and digital tools at more than 500 events a year, in more than 43 countries, attracting more than seven million participants. Reed’s events are held in the Americas, Europe, Asia Pacific and Africa and organised by 41 fully staffed offices. Reed Exhibitions serves 43 industry sectors with trade and consumer events. It is part of RELX Group plc, a world-leading provider of information solutions for professional customers across industries.

About Reed Travel Exhibitions

Reed Travel Exhibitions is the world’s leading travel and tourism events organiser with a growing portfolio of more than 22 international travel and tourism trade events in Europe, the Americas, Asia, the Middle East and Africa. Our events are market leaders in their sectors, whether they are global and regional leisure travel trade events, or specialist events for meetings, incentives, conference, events (MICE) industry, business travel, luxury travel, travel technology as well as golf, spa and ski travel. We have more than 35 years’ experience in organising world-leading travel exhibitions.

Jamaica Tourism Security team appointed

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Visitor surety is a top priority for Jamaica Tourism. Dr. Andrew Spencer, Executive Director of the Tourism Product Development Company Ltd. (TPDCo) appointed Dr. Peter Tarlow, Partner of certified.travel, as the head of the new National Jamaica Tourism Security team. TPDCo is the organization charged with the responsibility for Destination Assurance under the directive by its Honorable Minister, Edmund Bartlett, MP.

This follows a number of meetings between Dr. Tarlow and the Hon. Edmund Bartlett, Jamaica Minister of Tourism, with Jamaica Minister of National Security, the Hon. Dr. Horace Chang, and senior members of the Ministry of Tourism (MOT) and its agencies.

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Certified.travel is a joint subsidiary of the eTN Corporation and Tourism & More. Dr. Tarlow is a leading industry professional with specific expertise in such areas as:

  • The impact of crime and terrorism on the tourism industry
  • Event and tourism risk management
  • Tourism and economic development
  • Development of response models for security threats
  • Tourism police and private security personnel and the development of TOPPs units
  • Reputational repair or enhancement as needed

Visitor surety means for Jamaica:

  • The providing of a safe and secure environment for the Jamaica’s visitors and for those who work in its visitor industry
  • Protection of the its tourism sites and infrastructure
  • Perceptions of Jamaica including how these perceptions impact its reputation
  • The protection of the nation’s economy vis-à-vis its tourism industry

TPDCo’s destination assurance initiatives and strategies are geared towards the following:

  1. Jamaica National Development Plan, specifically, Jamaica’s 2030 Vision goal; The Jamaican society is secure, cohesive and just
  2. Ministry of Tourism Strategic Business Plan Ensuring the safety, security, and sustainability of the natural and built environments
  3. MOT Tourism Pillar of Growth; New Partnerships

Dr. Peter Tarlow pointed out: “Tourism is the world’s leading peaceful industry and a major economic development tool. The tourism industry is also security (crime and terrorism) sensitive, and a lack of tourism surety has a major impact on tourism and event-oriented economies. Additionally, when public officials are tourism-sensitive, they offer the general public better service, economic opportunities, and an improved standard of living.

“The hospitality industry’s number one job is to protect its guests, and visitors demand safety and security by well-trained professionals. If the tourism industry fails in this regard, all else becomes irrelevant.

“Real security involves training, education, investments in software and the understanding that security is not a simplistic discipline or a passing phase. Tourism security personnel need continual training and must be flexible enough to adjust their procedure to a constantly-changing environment. One of the propositions to note is that as customer service increases, so does tourism security, and a better tourism product has the potential to increase national productivity, quality of life, and economic wellbeing. Security plus service and value for money will become the basis for 21st century tourism success!”

eTN Corporation President Juergen Steinmetz said: “We are excited to work with Jamaica Tourism on this important project. Adding Dr. Peter Tarlow to our portfolio of services and in forming certified.travel as a joined partnership is a game changer for the eTN Corporation, eTurboNews, and TravelMarketingNetwork.”

Unfortunately, within the last few months, Jamaica has had to deal with several incidents that have challenged the perception of its security in relation to visitation safety. These incidents have impacted the perception of Jamaica’s tourism product both locally and globally.

Jamaica’s Tourism Minister, Hon. Edmund Bartlett, said: “We must safeguard the key aspects of destination assurance such as security, safety, and seamlessness of our tourism product. Dr. Peter Tarlow and the team will help us take a step in the right direction and provide insight in legislation that may be implemented to make the industry safer, as well as help us develop a new program on how to better relate and interact with international guests. His visit comes at a crucial point in the development of our product.”

More information on the eTN Travel & Tourism Security Program : www.certified.travel 

Building Resilience of Caribbean SMTEs: OAS launches $500,000 project

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The Organization of American States (OAS) has launched a US$500,000 project to assist the region’s small and medium tourism enterprises (SMTEs) to build resilience to natural disasters.

The project was launched during the 2nd Global Conference on Jobs and Inclusive Growth: Small and Medium Tourism Enterprises (SMTEs), hosted at the Montego Bay Convention Centre by the government and the United Nations World Tourism Organization on January 29.

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Speaking ahead of the launch, Tourism Minister Hon. Edmund Bartlett said, “We are so happy to have the vast expertise of the Assistant Secretary General of the Organization of American States (OAS), Nestor Mendez, at the launch who I am pleased to say comes bearing gifts. This very important resilience project for our SMTEs will help build the capacity of our sector to better help us become more resilient when disruptions occur.”

The project is funded by the United States Department of State and managed by the OAS Secretariat for Integral Development. It will assist small tourism enterprises in the Caribbean to overcome the various challenges that affect the ability of Governments and businesses alike to continue their business operations during and after catastrophic events in the Caribbean.

Participating countries set to benefit include: Antigua and Barbuda, The Bahamas, Belize, Barbados, Dominica, Grenada, Haiti, St. Lucia, St. Kitts and Nevis, St. Vincent and the Grenadines, Suriname, and Trinidad and Tobago.

It will be carried out in a two-year period, with the primary aim being to reduce the severity, impact and duration of disruptions caused by a disaster on the operations of the small enterprises in the Caribbean.

“The Caribbean is among the most tourism-dependent regions in the world and there is no other region whose travel and tourism industry is as vulnerable to disasters as the Caribbean. It is undeniable that climate change presents an existential threat to small island developing states and low lying coastal areas, which include the countries of the Caribbean,” said Assistant Secretary General of the OAS, Nestor Mendez.

He also noted that “The OAS identified, among the main long-term needs of the region, the need for tourism-related disaster preparedness and crisis management, communications plans as well as methodologies to follow before and after a disaster.”

This 2nd Global Conference on Jobs and Inclusive Growth: Small and Medium Tourism Enterprises (SMTEs), is a direct response to the global conference on jobs and inclusive growth hosted in Jamaica in 2017, which brought to the fore many of the perennial challenges faced by SMTEs, including issues of access to credit, marketing, technology and business development.

The conference organisers therefore saw it prudent to have another event focused solely on SMTEs and best practices that have direct relevance to their development.