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BBC Global News join WTM’s Sustainability Week webinar program

May 15, 2020 by PressEditor

World Travel Market is hosting two online seminars as part of next week’s WTM Sustainability Week webinar program, with representatives from broadcast and magazine media sharing their thoughts on how the media is reacting to the changing face of travel amid COVID-19.

Session one, The New Normal? Country Branding at the time of COVID-19… and after, is hosted by BBC Global News, and will start at 2pm BST on May 19.

In a world reshaped by the COVID-19 pandemic, the session will look at how the travel & tourism marketing industry will evolve, what future trends might be, and how the industry will react to them.  Discussing the past, present and possible future of the travel industry, the session will delve into the shifting consumer mind set and, ultimately, what this might mean for communication strategies for travel brands.

Taking part in the WTM Sustainability Week webinar session is Samantha Adams, vice president, advertising sales, Western Europe, BBC Global News. She will be joined by colleagues Alex Greenwood, senior content strategist, and Alessio Nesi, Associate Director (Production and Delivery), from BBC StoryWorks, the content marketing studio of BBC Global News.

In session two, Lyn Hughes, co-founder and editor-in-chief of Wanderlust magazine, will draw on her experience of travelling the globe and her belief in tourism as a force for good, benefiting local communities, wildlife and the natural world.

The session called Tourism post-COVID: the challenges and opportunities for a more sustainable travel industry starts at 2 pm BST on May 21 and will look at how the travel industry can rebuild in the next months and years and whether it will be more or less sustainable than before. The discussion will assess what we can learn from our response to the coronavirus crisis to better prepare us to address the climate emergency.

Hughes will be speaking with Jeremy Smith, WTM sustainable tourism expert and co-founder of Tourism Declares a Climate Emergency. As well as regularly advising on strategy and communications, Smith recently launched Resilient Destinations, a website created in response to the current Coronavirus emergency to collect and share stories and resources to ensure a sustainable tourism response.

Virtual attendees of the WTM Sustainability Week webinar will have the opportunity to ask questions of the media experts during both of the sessions.

Click to register:

  • Tuesday – May 19, 2020 at 2 pm BST

The New Normal? Country Branding at the time of COVID-19… and after

Hosted by BBC Global News

Tuesday 19th May 2pm BST – The New Normal? Country Branding at the time of Covid-19… and after
  • Thursday – May 21, 2020 at 2 pm BST

Tourism post-COVID: the challenges and opportunities for a more sustainable travel industry

Hosted by Wanderlust magazine

https://www.brighttalk.com/webcast/18179/410000?utm_source=Reed+Exhibitions&utm_medium=brighttalk&utm_campaign=410000

Launched on April 23, WTM Global Hub aims to support travel industry professionals around the world.

WTM Portfolio – the parent brand for WTM London, WTM Latin America, Arabian Travel Market, WTM Africa, Travel Forward and other key travel trade events – is tapping into its global network of experts to create exceptional content for the hub.

Part of the Global Hub content will be provided in Spanish and Portuguese by WTM Latin America, which will also be adding Latin American webinars.

Along with interactive webinars, other content from industry experts includes podcasts; a library of videos; blogs; responsible tourism and travel technology news; and ‘Your Travel Community’, featuring positive updates from travel professionals about how they are supporting the industry and others.

WTM Global Hub can be found at http://hub.wtm.com/

#IdeasArriveHere #TogetherWeStand #OneTravelIndustry #RoadToRecovery #TravelIndustry #EuropeanTourism #SaveTourism #TogetherInTravel

More news about WTM.

#rebuildingtravel

MEDIA CONTACT: Natalia Hartmann, Portfolio Press & PR Executive, World Travel Market, Tel. +44 (0) 20 8439 5535, Mobile. +44 (0) 7775 036 858

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Lufthansa makes dedicated staff look bad: The eTN Hero is Patricia Dzai of Swissport Johannesburg

April 24, 2019 by Forimmediaterelease

Lufthansa

“My personal hero today is Ms. Patricia Dzai. Patricia works for Swissport in Johannesburg, South Africa,” said eTN Publisher Juergen Steinmetz. Swissport is one of the largest aviation ground-handling agencies operating in countries around the world.

Major airlines hire Swissport to manage customer relations and logistics when it comes to baggage handling, including lost or misplaced items.

Lufthansa German Airlines’ ground handler in Johannesburg is Swissport. I recently traveled from Nice to Cape Town via Frankfurt and Johannesburg on Lufthansa German Airlines. I am a United Airlines Star Alliance Gold member and traveled on Lufthansa in Business class. Lufthansa is a member of Star Alliance.

When I arrived in Johannesburg, I heard my name called by Lufthansa’s lost baggage office handled by Swissport.

I was told my tube was still in Frankfurt, and they would put it on the next flight to Johannesburg. I explained it was of utmost importance to have the tube for an important trade show event, the World Travel Market in Cape Town, in the morning.

Patricia Dzai, the Swissport agent in Johannesburg, wanted to make sure this would be possible and sent an urgent message to Lufthansa in Frankfurt. The message said:

 

 

 

 

 

I was pleased to know my tube would go on LH 576 directly to Cape Town almost in time for the start of World Travel Market.

I went on to fly to Cape Town and received a text message in the evening saying my tube would be on the Lufthansa flight to Johannesburg, which was different from what Patricia had requested. Since it was late and the Swissport office in Johannesburg was closed, I was able to find a non-published phone number for Lufthansa baggage service in Frankfurt. Lufthansa, like most airlines, is hiding phone numbers to encourage passengers to communicate only by email.

I was told by Lufthansa Baggage Service in Frankfurt no such message to forward my tube to Cape Town was ever received by Swissport Johannesburg. The agent went on to say that passengers are often not told the truth by Swissport agents.

The Lufthansa agent in Frankfurt explained that his job was not to help me, since this was only handled in Johannesburg. I argued my tube is in Frankfurt and not Johannesburg, and the handling agent for Swissport in Johannesburg was closed.

The agent then said he was now doing a one-time exception for me and would reroute my tube on LH576 directly to Cape Town. He said there were 5 hours to get this done, still plenty of time according to him.

The next day I received another message telling me again the tube was on its way to Johannesburg instead of Cape Town.

I called Swissport in Johannesburg, and the news not could have been worse. They told me, apologizing, that my tube was still in Frankfurt for a second day, and they did not know why.

I again called the baggage-handling office in Frankfurt and was again told it’s all Swissport’s mistake for not telling them where to send it.

This time I was angry and called Swissport Johannesburg again. I asked Patricia why she was lying about this. I told her she never sent this request to Frankfurt, according to Lufthansa.

Ten minutes later, I received an email with a time-stamped screenshot from Patricia Dzai showing me exactly what was requested by her in the first place.

Patricia actually had gone out of her way originally to make sure I would be united with my tube on time and in Cape Town. I felt bad thinking she didn’t care and didn’t do anything, when in fact she did.

It shows that big companies like Lufthansa have a serious customer service issue. They hide behind a huge system and are trained to say it’s not their job and simply blame others for company shortcomings.

There was no way I could talk to anyone at Lufthansa about this, and my urgent email to them on the day I was trying to get the tube re-routed was just responded to 2 weeks after I was already back home in Hawaii. Lufthansa offered a 200 euro compensation.

No explanation was given and no apology for accusing Patricia Dzai and Swissport for not doing their job.

I finally received my tube on the last day after the trade show and took it back to the US unopened. When I changed planes in Frankfurt, I asked the agent working in the Senator Lounge to speak to a supervisor in baggage handling about this case and compensation. She told me I have to send an email, which I had already done days ago.

She gave me some chocolate and said they get customers’ complaints all the time and do their best to help and respond, but the back-up system by the airline is not there.

It’s all about a giant non-caring anonymous machine.

I extend my apologies to Patricia Dzai from Swissport, as I now understand she was also a victim of shortcomings created by Lufthansa German Airlines.

Patricia Dzai is the eTN Hero for today.

Travel News | eTurboNews

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Marthinus van Schalkwyk: New South African High Commissioner to Australia

April 17, 2019 by Forimmediaterelease

News broke during World Travel Market Africa in Cape Town that effective Monday, April 15, Marthinus van Schalkwyk will transfer from Athens to Australia for the next four years as High Commissioner (Ambassador).

The tourism trade in South Africa and from the World of Tourism remember fondly Marthinus van Schalkwyk from his years as the Minister of Tourism of South Africa.

On April 29, 2004 Van Schalkwyk was appointed by President Thabo Mbeki as Minister of Environmental Affairs and Tourism for South Africa. He held the position until May 2009, when a new Ministry of Water and Environmental Affairs was created and he became Minister of Tourism.

Van Schalkwyk became President of the African Ministerial Conference on the Environment (AMCEN) in June 2008, when South Africa assumed the presidency of AMCEN at the beginning of its 12th Session.

In its annual review of ministerial performance for 2013. the Mail and Guardian honored his significant contributions as Tourism Minister.

Travel News | eTurboNews

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African Tourism Board Launch was a success: A new era just started for African Travel & Tourism

April 12, 2019 by Forimmediaterelease

The two arms of the African Tourism Board had their official launch event yesterday at the Cape Town International Convention Center Conference Theatre during World Tavel Market Africa.

The African Tourism Board Association and the African Tourism Board Marketing Association are joining under the brand African Tourism Board and are now seen as a new Chapter on how Africa becomes one tourism destination. Both arms have access to the “ATB friends of the media group”, and are coordinating activities and events whenever possible.

The Association is fully under African Leadership. It’s based in South Africa, and is forming an initial group of directors to work with newly appointed President Alain St. Ange from Seychelles.

On his team of supporters are Cuthbert Ncube, Regional Vice-Chair UNWTO Affiliate Membership and Chief Executive Director Kwela Fleet Management. The Hon. Minister or Tourism for the Kingdom of Eswatini, formerly Swaziland, Kwakye Donker, CEO African Tourism Partners in Ghana and South Africa, Francoise Kameni Lele, AFBS Cameron, the Hon. Minister Madam Memunatu B. Pratt, the Minister of Tourism and Cultural Affairs for Sierra Leone, among many others.

African Tourism Board Marketing Association is based in the United States and is providing overseas marketing support for Africa under the leadership of Juergen Steinmetz of the eTN Group in Hawaii, USA and Doris Woerfel in Pretoria, South Africa. Together with a team of global supporters, the marketing arm of ATB will explore new opportunities and cost-sharing projects for inbound tourism for the African Continent.

As a start at the ATB launch last night Dov Kalmann explained the potential of travelers from Israel for Africa and introduced the new African Tourism Board office in Tel Aviv.

Arjun Mukund from Delhi, India said 1.2 billion Indians are current and future potential travelers and he wanted to make sure the African Tourism Board in India will help to achieve growing interest for Indian tourists.

Additional ATB offices are planned in the United States and Germany to start with.

Chairman Juergen Steinmetz explained: “Sharing resources, going after potential niche markets, sharing costs and giving both destinations and stakeholders representation in key markets will help to raise awareness for the African continent. We like to open a window for large, medium and small businesses in a sustainable way.”

Newly appointed CEO Doris Woerfel sees huge potential for Africa from China and will be concentrating to build a broad membership base in Africa for ATB.

The launch was an action-packed event in Capetown hosted by Carol Weaving, Managing Director of Reed Exhibition Africa. She pledged the support of the World Travel Market for African Tourism Board.

Cape Town Tourism CEO Enver Duminy supported the need for an African Tourism Board in his welcome remark.

The highlight of the event was a 30-minute presentation by Dr. Peter Tarlow on security and safety. There is no tourism without security, he said in an engaging session last night. Dr. Tarlow was appointed as the new Travel & Security advisor for African Tourism Board Marketing Association. He is leading safertourism.com

The launch started with a dinner sponsored by Tony Smith of the HongKong based iFREE Group . The group also provided free ATB sim cards to everyone attending.

Professor Geoffrey Lipman introduced the African Lung initiative by video.

More information on African Tourism Board please visit www.africantourismboard.com 

Travel News | eTurboNews

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African Tourism Board launch on Thursday: More details just released

April 8, 2019 by Forimmediaterelease

The African Tourism Board is ready to be launched in Cape Town on Thursday during the upcoming World Travel Market at the Cape Town International Convention Centre,
Conference Theatre.

A president and a CEO will be introduced during the launch event.
The focus of the launch event is diverse and includes Peace, Environment, Investment, Marketing, and Security.

African Tourism Board will be exhibiting at the World Travel Market on Stand AP12

15.30-15.40 Welcoming remarks

Juergen Steinmetz

Interim chairman of African Tourism Board
Chairman International Coalition of Tourism Partners

Introducing the African Tourism Board, Vision, Board Members, African Leaders,
Introduction of the new ATB President

Tourism, Investments & Peace:
It’s a People Business

15.40-15.55
Dr. Taleb Rifai

Former UNWTO Secretary-General
2015-2017

A special place: Cape Town

15.55-16.00
Enver Duminy
CEO Cape Town Tourism

A Minister of Tourism Speaks:

16.00-16.05
Hon. Moses Vikati

Minister of Tourism & Environmental Affairs
Kingdom of Eswatini, formerly Swaziland

Africa Tourism Leadership Forum and Awards

16.05-16.10

Kwakye Donkor
CEO African Tourism Partner
Ghana & South Africa

The Role of Cameroon Tourism

16.10-16.15

Francoise Kameni Lele
AFBS Cameroon

Travel & Tourism Security and Safety

Keynote Speaker

16.10-16.40
Dr. Peter Tarlow, USA

Travel Security and Safety
www. safertourism.com

African Lung: It’s a launch today

Launch Announcement

16.40-17.00

Professor Geoffrey Lipman
President International Coalition of Tourism Partners
President SunX
The launch of Africa Lung, the most ambitious travel & tourism climate response program with its central focus on Africa.

Reaching out to Overseas Markets

The US Market Potential: Not only New York or Los Angeles

17.00-17.05

Juergen Steinmetz, president eTN Corporation
Inbound markets from USA

Chinese Tourists: How to do it

17.05-17.10

Doris Woerfel, CEO Southern Cross Experience, South Africa
China inbound market for Africa

Travelers from Israel: A huge potential

17.10-17.15

Dov Kalmann, Israel
Israel inbound market for Africa

Why Indians want to explore Africa

17.15-17.20

Arjun Mukund, T&A Consulting, Delhi, India
Indian inbound market for Africa

The Road Forward for African Tourism Board

I have a dream!

17.20-17.30

Alain St. Ange, Seychelles
Former Minister of Tourism Seychelles
President St. Ange Consulting

The Global Trade Show for Africa

17.30

Carol Weaving

Managing Director of Reed Exhibition Africa

Travel News | eTurboNews

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