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Tourism and Hospitality Seen as Number 1 Choice for Investment

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The Jamaica Chamber of Commerce-commissioned business and consumer confidence indices, for the third quarter of the year, indicate that the tourism and hospitality industry show the highest interest for businesses to invest.

The study indicated that these industries were seen as being able to generate more significant returns, when compared to the other industries in the market.


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“This morning, at the Chamber of Commerce meeting, noted pollster Don Anderson shared the industries which businesses are seeking to invest in the coming future. I am happy to share that the Tourism and Hospitality industries emerged as leaders. This has never happened before, where tourism is seen as the preferred industry in Jamaica, or arguably in the Caribbean,” said Minister of Tourism, Hon. Edmund Bartlett.

The Minister was speaking earlier today at the first meeting of the recently announced board of trustees for the for the recently passed landmark Tourism Workers’ Pension Scheme, which took place in the Kingston office of the Tourism Product Development Company.

He also shared that, “In the last 3 ½ years, tourism arrivals has grown by 33% and revenue has grown by nearly 90%. This growth has caused a huge impact on GDP, in terms of the contribution that the tourism industry is making. In these three years, we have moved from 7.2% to 9% in 2017. We are sure, trending, as we are now, that we would have hit the 10% mark by the next review by the PIOJ.

I think that all of this is coming behind these numbers that I just gave you and it makes the point completely that the growth that we are talking about is not fictional. It is being reflected now in investor confidence and investor preference.”

The Jamaica Chamber of Commerce (JCC) announced the results of the 2019 third Quarter Business and Consumer Confidence Indices at the JCC Secretariat. Managing Director at Market Research Services Ltd presented on the findings.

In his address to the board, the Minister said, “I think who we have to lay the accolades to, are the workers of the tourism industry. That is why this activity, that you have agreed to serve, in building out the framework of this landmark legislation, to protect the worker of the industry, is so important. The greatest thanks that we can give the workers, is to make sure that this pension plan works for them.”

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The Tourism Workers’ Pension Scheme Board of Trustees will play a critical role in the management of the Scheme starting with the review of the regulations required to make it operational. Its mandate will also include management of all moneys paid, or assets transferred into the Scheme and the appointment of a Fund manager.

Retired banking and insurance executive, Richard Powell serves as chairperson, with Attorney-at-Law, Hyacinth Lightbourne as deputy-chairman.

The other members are: Retired Actuary, Hon Daisy Coke; President of the Jamaica Hotel and Tourist Association, Omar Robinson; Group Commercial Director of Sandals Resorts, Wayne Cummings; Hotelier, Philipp Hofer; Attorney-at-Law, Carlton Williams; Chartered Accountant, Eric Crawford; Head of the Hugh Lawson Shearer Trade Union Education Institute at UWI’s Open Campus,  Danny Roberts.

The Pension Scheme is a defined contributory plan supported by legislation and will require mandatory contribution by workers and employers.

For more information on Jamaica, click here.

MEDIA CONTACT:

Corporate Communications

Ministry of Tourism,

64 Knutsford Boulevard,

Kingston 5.

Tel: 920-4926-30

Fax: 920-4944

Jamaica: House passes landmark legislation for Tourism

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The Tourism Worker’s Pension Bill is closer to becoming a reality following the passage of the Bill by the House of Representatives yesterday.

Speaking at the close of the debate for the Bill in Parliament, Minister of Tourism, Hon Edmund Bartlett, said the move represents, “A landmark legislation and the passage of this Bill will make Jamaica the world leader in providing tourism workers with social security.

It represents a commitment by the government to the social market arrangement which is to ensure that the appropriate legislation and regulations are developed to protect the most vulnerable.”

The Bill, which was tabled in Parliament on April 30 by Minister Bartlett, will now be put to the Senate to be passed. It will establish a defined pension scheme for tourism workers and self-employed tourism workers to be known as the Tourism Workers Pension Scheme, from which retirement benefits will be paid in respect of each member and ancillary benefits for beneficiaries.

Minister Bartlett said, “This Bill is coming at a time when tourism is experiencing unprecedented growth globally and locally. For the first half of the year, Jamaica has welcomed 2 million visitors and earned close to US2Billion.

All this development and growth means tourism must take greater responsibility to ensure a greater sense of equity for our most treasured assets, our human resource.”

The new pension Bill will start with an endowment of $1 billion from the Ministry of Tourism, which will be paid in installments and will ensure that immediate benefits accrue to qualified pensioners who have met the vested period of five years.

Minister Bartlett added that, “The Bill represents a prong in our human capital development plan to professionalize our workers and allow them to have stackable credentials. We have looked a series of training arrangements, from high schools to tertiary and within the working environment itself, to ensure their marketability.

This Bill, which is the first of its kind anywhere in the world, will include everybody who works in the sector, no matter the category or contract period, and they will have an equal opportunity to become a member of this pension plan.”

MEDIA CONTACT: Jamaica Ministry of Tourism, Corporate Communications, 64 Knutsford Boulevard, Kingston 5, Tel: 920-4926-30, Fax: 920-4944

Jamaica Tourism Workers’ Pension Bill to be debated May 21

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The long-awaited Jamaica Tourism Workers’ Pension Bill is one step closer to becoming a reality. This as Jamaica Minister of Tourism, Hon. Edmund Bartlett, says the pension bill will be debated on May 21.

The Bill, which was tabled in the House of Representatives on April 30, when passed, will establish a defined pension scheme for tourism workers and self-employed tourism workers to be known as the Tourism Workers Pension Scheme, from which is to be paid retirement benefits in respect of each member and ancillary benefits for beneficiaries.

“After we have completed the debate, the bill will go to the Senate and the Governor General puts his assent on it, everybody who works in the sector, no matter the category or contract period, will have an equal opportunity to become a member of this pension plan.

When our workers become eligible at sixty-five, they will have a minimum pension of two hundred thousand dollars,” said Minister Bartlett.

The new pension bill will start with an endowment of $1 billion from the Ministry of Tourism, which will be paid in installments and will ensure that immediate benefits accrue to qualified pensioners who have met the vested period of five years.

“I am truly pleased that my ministry is one step closer to establishing a bill that will be a game changer for the sector. For so long, our workers have dedicated their lives to improving the sector without any social security at the end of their tenure and this bill will change that,” added Minister Bartlett.

MEDIA CONTACT: Jamaica Ministry of Tourism, Corporate Communications, 64 Knutsford Boulevard, Kingston 5, Tel: 920-4926-30, Fax: 920-4944

Lufthansa makes dedicated staff look bad: The eTN Hero is Patricia Dzai of Swissport Johannesburg

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Lufthansa

“My personal hero today is Ms. Patricia Dzai. Patricia works for Swissport in Johannesburg, South Africa,” said eTN Publisher Juergen Steinmetz. Swissport is one of the largest aviation ground-handling agencies operating in countries around the world.

Major airlines hire Swissport to manage customer relations and logistics when it comes to baggage handling, including lost or misplaced items.

Lufthansa German Airlines’ ground handler in Johannesburg is Swissport. I recently traveled from Nice to Cape Town via Frankfurt and Johannesburg on Lufthansa German Airlines. I am a United Airlines Star Alliance Gold member and traveled on Lufthansa in Business class. Lufthansa is a member of Star Alliance.

When I arrived in Johannesburg, I heard my name called by Lufthansa’s lost baggage office handled by Swissport.

I was told my tube was still in Frankfurt, and they would put it on the next flight to Johannesburg. I explained it was of utmost importance to have the tube for an important trade show event, the World Travel Market in Cape Town, in the morning.

Patricia Dzai, the Swissport agent in Johannesburg, wanted to make sure this would be possible and sent an urgent message to Lufthansa in Frankfurt. The message said:

 

 

 

 

 

I was pleased to know my tube would go on LH 576 directly to Cape Town almost in time for the start of World Travel Market.

I went on to fly to Cape Town and received a text message in the evening saying my tube would be on the Lufthansa flight to Johannesburg, which was different from what Patricia had requested. Since it was late and the Swissport office in Johannesburg was closed, I was able to find a non-published phone number for Lufthansa baggage service in Frankfurt. Lufthansa, like most airlines, is hiding phone numbers to encourage passengers to communicate only by email.

I was told by Lufthansa Baggage Service in Frankfurt no such message to forward my tube to Cape Town was ever received by Swissport Johannesburg. The agent went on to say that passengers are often not told the truth by Swissport agents.

The Lufthansa agent in Frankfurt explained that his job was not to help me, since this was only handled in Johannesburg. I argued my tube is in Frankfurt and not Johannesburg, and the handling agent for Swissport in Johannesburg was closed.

The agent then said he was now doing a one-time exception for me and would reroute my tube on LH576 directly to Cape Town. He said there were 5 hours to get this done, still plenty of time according to him.

The next day I received another message telling me again the tube was on its way to Johannesburg instead of Cape Town.

I called Swissport in Johannesburg, and the news not could have been worse. They told me, apologizing, that my tube was still in Frankfurt for a second day, and they did not know why.

I again called the baggage-handling office in Frankfurt and was again told it’s all Swissport’s mistake for not telling them where to send it.

This time I was angry and called Swissport Johannesburg again. I asked Patricia why she was lying about this. I told her she never sent this request to Frankfurt, according to Lufthansa.

Ten minutes later, I received an email with a time-stamped screenshot from Patricia Dzai showing me exactly what was requested by her in the first place.

Patricia actually had gone out of her way originally to make sure I would be united with my tube on time and in Cape Town. I felt bad thinking she didn’t care and didn’t do anything, when in fact she did.

It shows that big companies like Lufthansa have a serious customer service issue. They hide behind a huge system and are trained to say it’s not their job and simply blame others for company shortcomings.

There was no way I could talk to anyone at Lufthansa about this, and my urgent email to them on the day I was trying to get the tube re-routed was just responded to 2 weeks after I was already back home in Hawaii. Lufthansa offered a 200 euro compensation.

No explanation was given and no apology for accusing Patricia Dzai and Swissport for not doing their job.

I finally received my tube on the last day after the trade show and took it back to the US unopened. When I changed planes in Frankfurt, I asked the agent working in the Senator Lounge to speak to a supervisor in baggage handling about this case and compensation. She told me I have to send an email, which I had already done days ago.

She gave me some chocolate and said they get customers’ complaints all the time and do their best to help and respond, but the back-up system by the airline is not there.

It’s all about a giant non-caring anonymous machine.

I extend my apologies to Patricia Dzai from Swissport, as I now understand she was also a victim of shortcomings created by Lufthansa German Airlines.

Patricia Dzai is the eTN Hero for today.

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Myth-Mania: Stories of men, heroes and indigenous world at MarTa

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The National Archaeological Museum of Taranto (MarTa) celebrated the return of important finds back home. Myth-Mania, rediscovered stories of men and heroes, speaks of objects taken from necropolises by grave robbers, and illegally smuggled out of the country.

Fourteen precious finds – Apulian red-figure vases, now displayed at the MarTa, have been returned to Italy by the Paul Getty Museum in Malibu, the Cleveland Museum of Art, the Museum of Fine Arts in Boston and the Metropolitan in New York, thanks to the investigative work of the Command of the Carabinieri for the Protection of Cultural Heritage, and diplomatic negotiations of the MiBAC in synergy with the State Attorney and the Ministry of Foreign Affairs.

The vases were produced on the turn of the fourth century BC in ancient Apulia, destined to satisfy the claims of refinement of the natives, who populated the lands around the Greek cities of southern Italy.

The volute krater- a vase originally intended for the symposium – at a time when men, according to the Greek fashion, at the end of the banquet mixed wine with water, honey and spices in this container and then poured it into the cups – it was used later for grave goods and testified to the wealth and sophistication of the burial owner.

Even the subjects that decorate the sides of the vases are funerary subjects. At the center of one of the two sides there are often stelae or small temples with statues, which reproduce the funerary monuments most in use at the time in Apulia.

The images painted on the vases can go back to telling stories of men and heroes who use the language of myth not for a simple “mania”, as the title of the exhibition provocatively suggests, but as a tool for sharing values and building identities among Greeks.

The director of MarTa highlighted the work she carried out for two years for the restoration of the vessels, following their finding in the MarTa’s museum storage shortly after taking office in 2016:

“Our museum is a great tourist attraction, explains the director. It boasts an annual turnout of 80,000 visitors including Russians, English, Americans and Chinese. Thanks to European funds (2.5 million euros), we are working at the Marta 3.0 project, which concerns the digitalization of the cataloging of over 40 thousand open data and open source exhibits, which means making an archaeological and artistic heritage available to all among the largest and most valuable in the world.

A FabLab is also being set up to allow the most representative works to be reproduced in 3D prints, thus activating valuable merchandising that will be supported by our internal boutique”.

Next to the exhibition of vases is the entire museum structure which on three floors houses exhibits of rare beauty: one above all the athlete’s sarcophagus.

A tourism promotion project.

The image of Taranto, always identified as an industrial and military (Navy) city, was destroyed following the environmental disasters caused by the Ilva industry.

For the last two years, the city has been experiencing a period of rebirth, explains the director Eva Degl’Innocenti, and in the absence of a tourism plan, the need to involve local authorities and private entrepreneurship to create a system for tourist reception with the revival of itineraries of Magna Graecia, involving Paestum, Naples and Reggio Calabria has become apparent.

The MarTa, is one of the richest archaeological museums in Italy, especially with regard to finds from the Greek-Roman period, including the famous collection of gold and silver found in the province of the famous city of Magna Grecia (Taranto) between the IV and the 1st century BC.

Having remained dormant for many years, the MarTa has implemented a revival by hosting highly successful exhibitions. Today museum is a great tourist attraction and boasts an annual turnout of 80,000 visitors including Russians, English, Americans and Chinese.

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