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The Seychelles Islands displayed at the MATKA Nordic Travel Fair 2019

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The Seychelles Tourism Board team in the Nordic Regions brought some sunshine to cold Finland as the Seychelles destination was represented at the MATKA Nordic Travel Fair 2019.

The Matka trade show, which is the largest travel fair in the Nordic Region, was held in Messukeskus Helsinki from January 17 to January 20, 2019. It’s the main travel platform in the region where everyone meets to conduct business.


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During the 4-day event, the Seychelles Island stand, which consisted of the Seychelles Tourism Board (STB), team members alongside other trade partners was located in the ‘Sun & Sea’ themed area together with other exotic destinations. The opportunity allowed the team to actively entice visitors to get to know the Seychelles Islands.

The delegation comprised of STB Marketing Director for Nordics, Ms. Karen Confait and Marketing Executive from STB headquarters, Ms. Melissa Samardzija, Mr. Ash Behari from Coco de Mer Hotel & Black Parrot Suites and Ms. Amy Michel representing Mason’s Travel.

The other participating partner on the STB stand included Finnish Tour Operators “Mr. Travel”, who was also present to assist with the promotion of the destination and offer their services to Nordic customers willing to visit Seychelles.

Several other operators also provided flyers with special offers, which were important as clients were looking for prices and packages.

The first two days of the trade show were mainly dedicated for trade professionals (B2B), whereas the remaining days saw a high attendance of the public in general. Ms. Confait mentioned that they noticed that many visitors who visited the STB stand for information, had already booked their trip to Seychelles, while others were shopping around to decide on their next holiday destination.

On the first day of the fair, STB in partnership with Emirates hosted the main Finnish trade partners to a networking dinner, a small token to thank them for their continued support on the market and to encourage them to keep Seychelles in mind while proposing holiday destinations to their clients.

Talking about Seychelles participation at Matka 2019, STB Marketing Director for Nordics, Ms. Karen Confait mentioned that the STB team took the opportunity to meet several regular collaborators including Qatar Airways, Emirates and Turkish Airlines as well as our main trade partners from both Finland and Sweden. She also commented on her satisfaction at the volume of people visiting the stand this year.

“It is very encouraging to see that the destination is thriving in the Nordics. Each year we have seen the growing interest and Matka is the ideal platform for us to meet our main partners at the beginning of the year to discuss the action plans for the year as well as to continue to build and strengthen our relationship with the travel trade” said Ms. Confait.

The Matka Trade Show 2019 recorded a total number of 64,589 visitors compared to 63,599 visitors in 2018, showing an increase of 1.56% in the number of visitors attending the show this year.

Jamaica’s Tourism Minister in talks with potential Israeli investors

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Bartlett in talks with potential Israeli investors

Tourism Minister, Hon Edmund Bartlett says major hotel brands in Israel have expressed interest in investing in Jamaica and are expected to visit the island soon.

“I am very happy to share that our meetings in the Mediterranean have been very fruitful. We have met with a number of hoteliers including the luxury brand Brown Hotels. Their properties are a very trendy group, similar to the Hard Rock brand, and I am sure it will be a great addition to our Kingston or Montego Bay offerings,’ said the Minister.

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Brown Hotels is a rapidly-expanding global boutique hotel brand with roots in Tel Aviv. Conceived by native Israelis, Leon Avigad & Nitzan Perry with partner Nir Waizman. Their properties include four hotels in Tel Aviv, two in Jerusalem and one in Croatia.

The Minister also noted that the investors have accepted his invitation to visit Jamaica, and should be in attendance at the upcoming Jamaica Rum Festival.

The Festival, which will take place at place at Hope Gardens on March 9 and 10, is being presented by J. Wray & Nephew Limited’s Appleton Estate Jamaica Rum brand in partnership with the Jamaica Tourist Board (JTB) and the Tourism Enhancement Fund (TEF). It aims to promote brand Jamaica, boost tourism in Kingston and showcase Jamaica’s cultural excellence in rum, food and music.

“I am looking forward to continuing our discussions when the team arrives in Kingston next month. I am also excited that they will get an opportunity to attend this major food festival we will be hosting in Kingston. This is a potentially big find and they are ready for the Caribbean particularly Jamaica because of our music and rum which are so appealing to young people,” said Minister Bartlett.

The Minister is currently in Israel to participate in the Annual International Mediterranean Tourism Market event.

The International Mediterranean Tourism Market (IMTM 2019) is an annual tourism event that brings together professionals and service providers from the tourism industry and introduces new attractions and tourist destinations.

The Minister is expected to return to the island on February 18.

Seychelles Tourism departments conveys peers and other stakeholders to the first 2019 multi-sectoral meeting

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High officials representing various agencies, members of the tourism-trade and other stakeholders met again on February 1, 2019, three-months following their last assembly in October 2018.

The first multi-sectoral meeting of the year, which took place at the National House, was presided by Minister Didier Dogley, Ministers for Tourism, Civil Aviation, Ports and Marine.

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The meeting saw the presence of his counterparts Minister for Employment, Immigration & Civil Status, Myriam Telemaque; Minister for Environment, Energy & Climate Change, Wallace Cosgrow and Minister for Finance, Trade, Investment and Economic Planning Maurice Loustau-Lalanne.

The agenda included presentations from the National Bureau of Statistics (NBS), the Central Bank of Seychelles (CBS), and the Seychelles Land Transport Authority (SLTA).

The presentations by the NBS kept the participants of the meeting abreast with the latest figures including tourism earnings and expenditures. The NBS team mentioned that the aim of the surveys conducted by its teams at the airport and the port aims at having accurate information on every market. They reported that for last year, $563,9 million was earned form the tourism industry, the country’s leading economic pillar. This represents a 16.7 percent increase from 2017’s earnings.

Seychelles ended December 2018 with 361,231 visitors that disembarked in the island nation, a figure which is four percent above that of 2017. The tourism industry is already seeing an increase in visitor arrivals for 2019 as figure have increased by 16 percent when compared to the same period last year. Since the start of 2019, over 33,700 tourists have set foot in the country.

On its part, the CBS reported on the balance of payment. They stated that Seychelles is primarily a service-based economy, where tourism accounts for more than 25 percent of the country’s GDP.

While the Department for Finance presented a brief on the operating cost in Seychelles, during his short intervention the Minister for Finance, Trade, Investment and Economic Planning Maurice Loustau-Lalanne mentioned that the department is actively working towards reducing business costs related tax considerably.

The two authorities explained the methodology of how data was collected and requested all stakeholders to collaborate in order to be as correct as possible.

The SLTA provided an update on the Road maintenance plan including all the development work on roads and their timeframe.

The Risk Management Section from the Tourism Department circulated their latest figures regarding the crime issues affecting the tourism industry in 2018, showing a 61% decrease in crimes as compared to the same period in 2017.

In his address to the press Minister Dogley expressed his convictions that the Multisectoral meeting adds to the benefit of all stakeholders, he confirms that various issues have been addressed through the meeting and other issues are being taken care of through the continuous meetings.

“What the country wants to see is meaningful and real growth in the industry in general. It is important that the meeting continues on this positive note and that all stakeholders engage in discussions in an effort to jointly identify and implement tangible solutions.” said Minister Dogley.

The aim of the multisectoral meeting is for the public and private sector, involved in the tourism industry, to continue to work together as partners. As a result, the tourism sector can be strengthened for the country to be able to draw more out of the industry and prosper.

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Meetings Redesigned: Centara Hotel one-stop MICE service

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Centara Hotels & Resorts, Thailand’s leading hotel operator, is bringing fresh thinking and new approaches to deliver better meetings with the launch of New Agenda: Meetings Redesigned. Centara introduces a newly innovative ‘Meeting Redesigned’ concept, providing a one-stop MICE service and enhance customer experience.

Winfried Hancke, Corporate Director of Operations Food & Beverage, Centara Hotels & Resorts, says the new programme was conceived in response to customer feedback and a desire to take full advantage of the company’s outstanding venues and prime locations.

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“Our clients told us they were open to bold ideas and innovative ways to engage meeting participants, and we listened,” he says. “We are confident that the ideas and resources at the core of New Agenda: Meetings Redesigned will deliver more stimulating and effective meetings for our clients and their organisations.”

For too long, offsite meetings have followed a cookie-cutter approach that makes one meeting feel identical to another, resulting in bored participants and low engagement. New Agenda is designed to put an end to that, with a one-stop MICE service and enhanced customer experience and helps business to achieve the essential part of MICE: the spread of knowledge and professional practices and a key factor in building better understanding and relations amongst professionals.

The New Agenda programme is built around three main elements:

1. A one-stop Meeting Guru to serve as a single onsite resource and point-of-contact for end-to-end event management, ensuring seamless communication, planning and execution.

2. A redefined approach to team-building led by Centara’s in-house team-building specialists and in partnership with the professionals at Asia Ability, to develop effective new team-building techniques and energising activities.

3. Creative catering to reinforce engagement and strengthen participant involvement, with new ideas brought to life by Centara’s talented Food & Beverage teams such as ‘dinner in the dark’ concept by having Thai dancers enter with each course with dimmed LED Candles in hand or with blindfolds provided to create an ultimate sensory experience for all guests.

New Agenda is being progressively rolled out to a total of 25 operating Centara’s properties through 1st March 2019.

Jamaica Tourism Security team appointed

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Visitor surety is a top priority for Jamaica Tourism. Dr. Andrew Spencer, Executive Director of the Tourism Product Development Company Ltd. (TPDCo) appointed Dr. Peter Tarlow, Partner of certified.travel, as the head of the new National Jamaica Tourism Security team. TPDCo is the organization charged with the responsibility for Destination Assurance under the directive by its Honorable Minister, Edmund Bartlett, MP.

This follows a number of meetings between Dr. Tarlow and the Hon. Edmund Bartlett, Jamaica Minister of Tourism, with Jamaica Minister of National Security, the Hon. Dr. Horace Chang, and senior members of the Ministry of Tourism (MOT) and its agencies.

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Certified.travel is a joint subsidiary of the eTN Corporation and Tourism & More. Dr. Tarlow is a leading industry professional with specific expertise in such areas as:

  • The impact of crime and terrorism on the tourism industry
  • Event and tourism risk management
  • Tourism and economic development
  • Development of response models for security threats
  • Tourism police and private security personnel and the development of TOPPs units
  • Reputational repair or enhancement as needed

Visitor surety means for Jamaica:

  • The providing of a safe and secure environment for the Jamaica’s visitors and for those who work in its visitor industry
  • Protection of the its tourism sites and infrastructure
  • Perceptions of Jamaica including how these perceptions impact its reputation
  • The protection of the nation’s economy vis-à-vis its tourism industry

TPDCo’s destination assurance initiatives and strategies are geared towards the following:

  1. Jamaica National Development Plan, specifically, Jamaica’s 2030 Vision goal; The Jamaican society is secure, cohesive and just
  2. Ministry of Tourism Strategic Business Plan Ensuring the safety, security, and sustainability of the natural and built environments
  3. MOT Tourism Pillar of Growth; New Partnerships

Dr. Peter Tarlow pointed out: “Tourism is the world’s leading peaceful industry and a major economic development tool. The tourism industry is also security (crime and terrorism) sensitive, and a lack of tourism surety has a major impact on tourism and event-oriented economies. Additionally, when public officials are tourism-sensitive, they offer the general public better service, economic opportunities, and an improved standard of living.

“The hospitality industry’s number one job is to protect its guests, and visitors demand safety and security by well-trained professionals. If the tourism industry fails in this regard, all else becomes irrelevant.

“Real security involves training, education, investments in software and the understanding that security is not a simplistic discipline or a passing phase. Tourism security personnel need continual training and must be flexible enough to adjust their procedure to a constantly-changing environment. One of the propositions to note is that as customer service increases, so does tourism security, and a better tourism product has the potential to increase national productivity, quality of life, and economic wellbeing. Security plus service and value for money will become the basis for 21st century tourism success!”

eTN Corporation President Juergen Steinmetz said: “We are excited to work with Jamaica Tourism on this important project. Adding Dr. Peter Tarlow to our portfolio of services and in forming certified.travel as a joined partnership is a game changer for the eTN Corporation, eTurboNews, and TravelMarketingNetwork.”

Unfortunately, within the last few months, Jamaica has had to deal with several incidents that have challenged the perception of its security in relation to visitation safety. These incidents have impacted the perception of Jamaica’s tourism product both locally and globally.

Jamaica’s Tourism Minister, Hon. Edmund Bartlett, said: “We must safeguard the key aspects of destination assurance such as security, safety, and seamlessness of our tourism product. Dr. Peter Tarlow and the team will help us take a step in the right direction and provide insight in legislation that may be implemented to make the industry safer, as well as help us develop a new program on how to better relate and interact with international guests. His visit comes at a crucial point in the development of our product.”

More information on the eTN Travel & Tourism Security Program : www.certified.travel