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Montréal-Trudeau Airport awarded prestigious 4-Star rating

April 18, 2019 by Forimmediaterelease

Montréal-Trudeau Airport (YUL) has for the first time been awarded a prestigious 4-Star rating under the Skytrax World Airport Star Rating program, joining the ranks of other major world airports. The results obtained from this ranking, considered a benchmark in the global airport industry, stem from an audit conducted last March.

This fourth star recognizes the major investments made in recent years to modernize the airport’s infrastructure and achieve the highest industry standards, as well as employee efforts to enhance the passenger experience day after day.

“In 2018, Aéroports de Montréal challenged itself to obtain a 4-Star Skytrax rating for the YUL site,” said Philippe Rainville, President and CEO of Aéroports de Montréal. “After pushing our limits and raising the bar to improve customer experience, we learned today that the challenge has been successfully met. ADM is extremely proud of the dedication and excellent work done by all employees at the airport and in the airport community.”

In the past year, many initiatives have been put in place to enhance the passenger experience and the fluidity of processes, as well as to optimize terminal maintenance. YUL now has a new team of ambassadors serving passengers, technology-based control and monitoring processes to ensure the cleanliness of facilities, self-service baggage check-in kiosks, and a fifth baggage carousel in the international zone.

The “World Airport Star Rating,” created in 2000, is recognized in the industry as a global benchmark for airport standards. Ratings range from 1 Star to the most prestigious 5-Star rating. Skytrax specializes in ranking international airline organizations and advises airlines and airports around the world on ways to improve the quality of service delivery and facility management.

Travel News | eTurboNews

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US airlines wrongfully reject over 25% of their passengers’ compensation claims

April 16, 2019 by Forimmediaterelease

Consumer rights advocacy group released the results of a new study showing that United States airlines wrongfully reject more than 25% of compensation claims, indicating that more than one in five travelers are being denied up to $700 they are owed by Delta Air Lines, United Airlines, and American Airlines following flight disruptions.

Each year, more and more travelers flying out of the U.S. are eligible to claim compensation under European law EC 261 which covers travelers on European flights. AirHelp found more than 25% of valid claims filed against U.S. airlines for disrupted flights in 2016, 2017 and 2018 were turned away on wrongful grounds by airlines trying to avoid their obligation to travelers.

The travel experience is continuously getting worse due to overtourism. In the U.S., 407,000 travelers are eligible to claim compensation under EC 261 following flight delays and cancellations experienced last year, up from 370,000 the previous year. During the first three months of 2019, more than 75,000 passengers experienced disruptions due to the fault of the airlines that have made them eligible for compensation.

This trend is a small part of the larger issue of airlines mistreating passengers. A survey of travelers found 75% of U.S. travelers feel uninformed about their air passenger rights, and less than 25% of travelers who were on a disrupted flight actually file a claim, despite airlines being required by law to inform passengers of their rights.

How the U.S. Airlines Stack Up

Of the U.S. airlines, Delta Air Lines wrongfully rejects the most claims at a rate of one in three. United Airlines wrongfully rejects nearly one in four claims, and American Airlines rejects one in every five. According to an annual ranking of global airlines and airports, U.S. airlines’ unsurprisingly perform poorly, with each major carrier earning less than seven out of 10 for quality of service.

The most popular U.S. airlines ranked on wrongfully rejected claims rate

United States ranking Global ranking for wrongfully rejected claims rate

Airline Wrongfully rejected claim rate

1 32 Delta Air Lines 32%
2 42 United Airlines 23%
3 44 American Airlines 22%

Data from January 1, 2016 to December 31, 2018

“The bleak picture in the U.S. is just the tip of the iceberg. The volume of legitimate passenger claims being wrongfully rejected by airlines is appalling. Flight delays and cancellations are increasingly heaping chaos on passengers, and travelers are forced to fight airlines for compensation they’re rightfully owed,” says Henrik Zillmer, CEO of AirHelp. “It’s all very well for airlines to say they will compensate passengers who make their claim directly. The reality is that thousands of passengers are continuing to face an impossible struggle to claim the money they’re entitled to. If they are embroiled in a legal battle with an airline, passengers may face costs to hire a lawyer to push through their claim, which can make fighting for compensation virtually impossible.”

U.S. Passenger Rights

U.S. passengers are protected under EC 261 for flights to the EU on an EU airline, and any flight departing from the EU. Cancelled flights, delays of more than three hours, and incidents of denied boarding are covered under EC 261, as long as the disruption was not caused by extraordinary circumstances such as weather, sabotage or political unrest. Eligible passengers may be entitled to financial compensation of up to $700 per person, and can file claims up to three years after the incident occurs.

Travelers have fewer protections on domestic U.S. flights, but can claim up to $1,350 in compensation for denied boarding due to overbooking, depending on the value of the ticket fare and ultimate delay in arrival to their final destination

Travel News | eTurboNews

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Tourism employees celebrated at Employee of the Year awards  

April 3, 2019 by Forimmediaterelease

It was during an appreciation event held on Friday, March 22, 2019, at the Hilton Labriz Jetty at Belombre that 14 employees of the Seychelles tourism industry were recognized for their outstanding achievement.

The initiative of the Ministry for Tourism aims at sensitizing stakeholders on the importance of having in place a recognition program in their respective organization.

The event, which saw the participation of the various hotel representatives and rewarded employees, was conducted in the presence of the Minister for Tourism, Civil Aviation, Ports and Marine, Mr.  Didier Dogley; Mrs. Myriam Telemaque Minister for Employment, Employment, Immigration and Civil Status; Mrs Anne Lafortune Principal Secretary for Tourism and Mrs. Sherin Francis Seychelles Tourism Board (STB) Chief Executive.

Speaking at the launch the Minister for Tourism, retraced the interesting course of the tourism industry since in inception, he expressed his appreciation to the private sector for the support received throughout the years.

“It is important to have an initiative that encourages our employees in the industry to contribute towards making our destination, one which excels in its quality of service provided to our visitors,” said Minister Dogley.

Minister Dogley also commended the various organisation who have committed to the monthly recognition for their employees.

Employees rewarded were Edmond Felicie from Raffles Seychelles; also from Praslin Nelly Brioche representing Les Lauriers Eco Hotel & restaurant; Gary Pouponneau from Constance Lemuria; Williana Wilcock of Paradise Sun; Almea Marie from Berjaya Praslin resort and Akendra Bk from Oasis Hotel Restaurant and Spa.

Recognized at the Hilton group in Seychelles were Therese Belise for Doubletree by Hilton Seychelles Allamanda Resort and Spa, Liza Pool for Hilton Northolme Resort and Spa and Anthony Bannane for Hilton Seychelles Labriz resort and Spa.

On the Constance Ephelia was Pithra Matombe; Carol Fred from Four Seasons Resort Seychelles; Vishnu Sukumaran from Carana Beach Hotel; Micheal Jean-Louis of Eden Bleu Hotel and finally John Mokgethi of North Island

The employee of the year award recognizes employees who have demonstrated and contributed to the improvements of the quality and performance of their respective organisations at national level and seeks to motivate workers to excel and be productive in the workplace.

Travel News | eTurboNews

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The Seychelles Tourism Board to host the first Digital Marketing Fair in Seychelles

March 20, 2019 by Forimmediaterelease

The Seychelles Tourism Board (STB) Digital Marketing team once again brings in its ‘avant-garde’ touch to the industry as  it instigates the first ever Digital Fair for tourism Stakeholders.

The fair, which will be held on Tuesday March 26, 2019 at Eden Blue on Mahé and Thursday March 28, 2019 at Pirogue Restaurant & Bar on Praslin targets at creating a platform for local service providers to interact with their clients.

The first digital marketing fair will be an opportunity given to all to meet various exhibitors in a central location to discuss about the available digital services and experience new digital trends available on the local market.

The fair will also provide the local tourism trade representatives attending with the opportunity to meet the STB digital marketing experts for further interaction regarding how to maximise on digital resources to enhance their business growth opportunities.

The exhibitors include representatives from Intelvision, Hoffman Business Consultancy, Com & Click, CTF Consultancy, Kokonet, Maven, Hotel Link Solutions, VCS Group, K-Radio, Vision 360, Rockit, Multimedia Seychelles, Airtel, Sales & Marketing Seychelles Pty Ltd.

Speaking of the importance of the fair, STB Digital Marketing Director Chris Matombe mentions the necessity to facilitate interaction between stakeholders and digital service providers.

“The aim of this digital fair is for us to have a stronger collective digital presence. Through our interaction with various small partners in the industry, we have noted that there is a lack of communication between the local tourism trade and the digital service providers. Our objective as an organisation is to bridge the gap and open doors for our stakeholders to increase their online presence,” Said Mr. Matombe.

STB Chief Executive Mrs. Sherin Francis mentioned her satisfaction to see the fair being concretised; she commended the team for their efforts and expressed her desire to see more exhibitors join the project in the future.

“Our aim as the STB is to continuously raise the standards when it comes to the quality of service we provide. The fair is a perfect opportunity for all our partners to find a way to better their services. It adds to our marketing value as a destination and creates more visibility for their products and services and Seychelles as a whole,” said Mrs. Francis.

The digital marketing fair will be opened from 10.00 am to 5.00 pm on Mahé and Praslin, the public is invited to visit the various stands to see the various products and services on display.

Travel News | eTurboNews

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