For Immediate Release | Official News Wire for the Travel Industry
Where press releases are breaking news
Passenger numbers remain very low in Frankfurt – Repatriation of passengers largely completed – High demand for freight capacities – Some airlines use passenger airplanes as freighter-only aircraft – Continued reduction of cargo throughput, due to lack of belly freight (shipped on passenger aircraft)
| Week 17/2020 (April 20-26) | Week | Δ %* |
| Passengers | 45,270 | -96.80% |
| Cargo (airfreight + airmail) in metric tons | 33,694 | -12.90% |
| Aircraft movements | 1,605 | -84.00% |
| *Change compared to Week 17 of 2019 |
In November 2019, Frankfurt Airport (FRA) welcomed almost 5.1 million passengers – representing a 3.4 percent decrease compared to the same month last year. The thinned-out winter flight schedule and the two-day strike by Lufthansa cabin staff had a negative impact on passenger numbers. Without the strike effect, FRA’s passenger traffic would have declined only slightly by 1.1 percent year-on-year.
Intercontinental traffic to and from Frankfurt continued to grow robustly by 2.1 percent. In contrast, European traffic fell markedly by 6.5 percent due to airline bankruptcies and other factors.
Aircraft movements shrank by 5.8 percent to 38,790 takeoffs and landings. Accumulated maximum takeoff weights (MTOWs) also contracted by 4.0 percent to around 2.4 million metric tons. Reflecting the ongoing slowdown of the global economy, cargo throughput (comprising airfreight and airmail) dropped by 5.0 percent to 186,670 metric tons.
Fraport’s executive board chairman, Dr. Stefan Schulte, commented:
“Following solid traffic growth this year so far, we experienced a noticeable decline in November, primarily due to strikes. As a result, we expect full-year passenger traffic at Frankfurt to grow at a slightly slower pace than our previous forecast of about two to three percent. Despite slightly slower traffic growth, we are maintaining our financial outlook for the full year 2019 – backed by the positive financial performance achieved to date in Frankfurt and with our international business.”
Across the Group, the airports in Fraport’s international portfolio largely performed well in November 2019. Affected by the bankruptcy of home-carrier Adria Airways and other factors, Slovenia’s Ljubljana Airport (LJU) reported a 27.0 percent decline in traffic to 85,787 passengers. Also the two Brazilian airports of Fortaleza (FOR) and Porto Alegre (POA) saw combined traffic slip by 2.2 percent to just over 1.3 million passengers. This was primarily due to the bankruptcy of Avianca Brasil and to Azul airlines reducing its flight offerings.
Peru’s Lima Airport (LIM) recorded a 6.9 percent jump in traffic to some 1.9 million passengers.
With 727,043 passengers overall, Fraport’s 14 Greek regional airports maintained last year’s level (up 0.1 percent). Bulgaria’s Varna (VAR) and Burgas (BOJ) airports registered a total of 83,764 passengers – growing by 22.7 percent, albeit on the basis of a low traffic November month in the previous year.
Antalya Airport (AYT) in Turkey welcomed almost 1.4 million passengers, representing a gain of 11.8 percent year-on-year. Traffic at St. Petersburg’s Pulkovo Airport (LED) in Russia registered a 6.8 percent increase to about 1.4 million passengers. At Xi’an Airport
(XIY) in China, traffic climbed 4.9 percent to nearly 3.8 million passengers.
For further information about Fraport AG please click here:
MEDIA CONTACT:
60547 Frankfurt, Germany
Telephone: +49 69 690-70555
E-mail: a.zell@fraport.de
Jamaica Tourism Minister, Hon. Edmund Bartlett, says Ocho Rios is gearing up to welcome 50,000 cruise ship passengers courtesy of the cruise line, MSC Meraviglia.
MSC Cruise, an over 300 year old company, entered the cruise business in 1988 and is now the world’s largest privately-owned cruise line and brand market leader in Europe, South America and Southern Africa.
Speaking at the welcome reception for the ship’s inaugural visit to Ocho Rios today, Minister Bartlett said, “With the additional call of the MSC Meraviglia, which holds 7200 passengers and crew, Jamaica’s cruise tourism is expected to end the year in a very strong position.
More importantly, this addition will see Ocho Rios welcoming 50,000 cruise ship passengers with 10 calls from now until April next year.”
The Meraviglia, which is a sophisticated combination of state of the art technology, design, comfort and practicality, joins Seaside, Divina and Armonia which have been visiting Ocho Rios and Falmouth.
“Jamaica’s cruise tourism will see a boost in arrivals and earnings in the next couple of years with more calls to all ports and the inclusion of Port Royal to the itinerary.
Within the context of reimagining the island’s tourism, we are now looking at cruise tourism specifically as to how we can build out more infrastructure and experiences to attract more visitors and retain more of the cruise dollar,” added Minister Bartlett.
Ocho Rios was just awarded the Caribbean’s leading cruise port at the World Travel Awards in Oman and recently won the Hospitality award for the best resort town.
For the period January to October 2019, Ocho Rios has seen an 11.9 percent increase in calls and 2.6 percent in passenger arrivals, representing a passenger count of 450,000. Ocho Rios is also expected to see a 4% increase in passenger arrivals by the end of the year, making it the number one port for visitors and calls in the island.
MEDIA CONTACT: Jamaica Ministry of Tourism, Corporate Communications, 64 Knutsford Boulevard, Kingston 5, Tel: 920-4926-30, Fax: 920-4944
Airlines that are adding tracking at more points of the baggage journey are enjoying a huge improvement in bag delivery globally. The SITA 2019 Baggage IT Insights – officially launched at an event in Abu Dhabi International Airport today – shows that where tracking is done at check-in and loading onto the aircraft, the rate of improvement is as high as 66%.
These results come as the record drop in the baggage mishandling rate achieved globally over the past decade plateaus, with the rate steady at around 5.7 bags per thousand passengers over the past three years. In 2018, the rate was 5.69 per thousand passengers.
Over the past year, an increasing number of airlines and airports have started to introduce tracking at key points in the journey – check-in, loading onto the aircraft, transfers and arrival – to improve baggage management and further reduce the chances of a bag being mishandled. SITA’s research provides the first glimpse of the success of this tracking. It reveals that where bags were being tracked when loaded onto the aircraft, the rate of improvement ranged between 38% and 66% depending on the level of tracking introduced.
Peter Drummond, Director of Baggage at SITA, said: “While the mishandling rate has started to plateau over the past few years, this comes against a continued growth in passenger numbers and their bags. In 2018, 4.36 billion travelers checked in more than 4.27 billion bags. More bags makes things more challenging. Everyone across the industry needs to look beyond the process and technology improvements made in the past decade and adopt the latest technology such as tracking to make the next big cut in the rate of mishandled bags.”
Ahmed Juma Al Shamsi, Acting Chief Operations Officer at Abu Dhabi Airports, said: “For our passengers the timely delivery of baggage is key to ensuring a seamless passenger experience and therefore an area in which we continue to make further improvements. Looking forward, baggage tracking is fundamental to driving more accurate bag delivery not only at Abu Dhabi International Airport but across the entire passenger journey. We have led the way with the introduction of tracking on arrival and we have already seen significant improvements.”
Transferring baggage from one aircraft, or airline, to another remains a pinch point in the journey and in 2018 it was again the main reason for bags being mishandled. Transfer bags accounted for 46% of all mishandled bags.
Drummond added: “Transfer is by far the most difficult stage to track a bag as there are multiple airlines and airports involved. However, data from this year’s report shows that tracking at key points in the journey, such as transfers, will go a long way to eliminating mishandling and will allow airlines and their passengers to keep tabs on where their bags are at every step of the way.”
Over the past decade, total number of mishandled bags per annum has plummeted 47% from 46.9 million in 2007 to 24.8 million in 2018, while the annual bill footed by the industry has shrunk 43% to $2.4 billion, down from $4.22 billion in 2007.
Many of us traveling around the globe on business have travel stories to tell. I spend more than 100 fully-paid nights every year in Hyatt Hotels around the world. Doing this, you get to know a brand more closely.
I am collecting my own list of heroes and honoring each of them eTN Heroes. You cannot buy eTN Heroes, and this title is a publisher’s recommendation based on personal experience.
I realize there are so many heroes in the hospitality industry and even more in the rest of the travel and tourism industry, so my personal experience is only a very small token of well-deserved recognition.
Today, I would like to introduce Cordelia Igel, a senior team leader at Vox Restaurant at the Grand Hyatt, Berlin, Germany as the latest eTN Hero.
Travelers like me experience hotels as a second home. When something doesn’t make sense, I am always outspoken and hope my criticism is heard. I want the businesses that cater to my travel to do well.
Loving my espresso every day is a passion many fellow travelers share. For me, it doesn’t make sense when international hotels cannot see that good espresso is a major selling point. For me, it’s a major buying point when selecting a hotel.
For example, I stopped staying at the Marriott Newark Airport where the Starbucks in this hotel is only open from 6 am to 10 am.
It boggles my mind because people come in 24 hours a day because after all, it’s an airport hotel.
With travelers arriving or leaving this hotel don’t always go by Eastern Standard time.
A good cup of coffee becomes as important as a good bed or a hot shower.
The same goes for food. I select hotels where I can get my breakfast, lunch, or dinner 24/7 because my body time clock is not always synchronized with the time in the destination.
Mistakes happen, especially when you’re jetlagged. One of the worst was when I picked up a suitcase that belonged to another passenger in Tokyo after arriving from Abu Dhabi and showed up at the Grand Hyatt Tokyo with the wrong luggage. Takashi Kai, Assistant Manager at the Grand Hyatt Tokyo, was my first eTN Hero that day and managed this impossible and frustrating situation for me.
Here why I am so thankful to Cordelia Igel, the senior team leader at Vox Restaurant at the Grand Hyatt Berlin, my latest eTN Hero.
In March during ITB I stayed at the hotel for 8 nights.
The hotel has a fantastic breakfast and a great pool/gym area along with a very central and exciting location close to Potsdamer Platz.
Rooms are a little small and average in Berlin, but acceptable. I may have been spoiled. I stayed at the Hyatt Haus Duesseldorf before arriving in Berlin during the same trip and also one night at the Park Hyatt Hamburg and loved my apartment and hotel suite. My apartment at Duesseldorf Hyatt Haus was over the top – washer, dryer, living room, bedroom, and an outside patio with a million dollar view, and enough space to entertain 100 people.
Here is why Cordelia at the Grand Hyatt Berlin is my hero. Attending a very busy trade show is always a challenge when managing a busy scheduled and sleep. My morning espresso is of utmost importance. In the past, when staying at the Grand Hyatt Hotel in Berlin, I went to Starbucks across the street from the hotel, but this year, Starbucks was no longer there.
What were my options? As a Globalist member in the Hyatt loyalty program, my breakfast is always included. Hyatt Germany is not one of the hotels forcing Globalists to take their breakfast only in the Club lounge.
The continental breakfast at the Hyatt Grand Clun is usually not comparable with the wide variety of food found at VOX restaurant.
So everything was perfect in the morning, right? Wrong!
When trying the Club lounge espresso, I should have known it wasn’t up to my standards as it was served from a push-button machine. However, not all Grand Clubs are the same. At the Grand Hyatt Seoul, Korea the Espresso machine is the best I found in the Hyatt system so far.
At the Grand Hyatt Berlin, when dining in the hotel’s 5-star restaurant VOX, a 3-star espresso is served from a push-button machine.
When I asked the lead server, Cordelia, why they are serving such a superb breakfast and offer only a push button machine-made espresso she offered a solution.
The only good espresso machine in the hotel not using push-buttons was at the hotel bar. Cordelia went to the hotel bar and personally hand-crafted a cup of real espresso for me. She also managed to bring it back within one minute after pouring. Magical!
Every morning after that, Ms. Igel knew what to do. And for that extra touch of service and not hesitating a second to go above and beyond, Vielen Dank Frau Igel, you are my eTN Hero today.
Hainan Airlines Holding Co., Ltd. (Hainan Airlines) plans to formally launch nonstop service between Beijing and Oslo on May 15. This will be the first direct route between mainland China and Norway as well as the airline’s first nonstop Nordic service. The Beijing-Oslo route, with three round trip flights weekly on Mondays, Wednesdays and Fridays, will be serviced by an Airbus A330-300 aircraft with 32 seats in business class and 262 seats in economy class. Business class will be equipped with 180-degree flatbed seats, while every seat on the aircraft comes wired with an exclusive on-demand entertainment system and every passenger will be served sumptuous offerings from both Western and Oriental cuisines. In addition, the use of portable electronic devices on board will be allowed.
The airline now operates 21 routes with destinations in Europe including Berlin, London, Paris, Rome, Brussels, Edinburgh, Zurich, Vienna, Manchester, Madrid and Moscow. Tickets for Beijing-Oslo flights can now be reserved.
Hainan Airlines’ Beijing-Oslo Flight Schedule (All times are local):
Flight No.
Aircraft
Schedule
Departure City
Departure Time
Arrival Time
Arrival City
HU769
A330
Monday/Wednesday/Friday
Beijing
1:30 am
5:30 am
Oslo
HU770
A330
Monday/Friday
Oslo
2:30 pm
5:30 am+1
Beijing
HU770
A330
Wednesday
Oslo
1:55 pm
5:00 am+1
Beijing
Mitsubishi Aircraft Corporation, an aviation unit of Japanese industrial giant, is planning to start deliveries of Japan’s first domestically-produced passenger plane since the 1960s as soon as next year.
The 88-passenger jet has a flight range of about 2,000 miles, while a smaller variant can fly up to 76 people for about the same distance. The MRJ (Mitsubishi Regional Jet) made its maiden flight in November 2015 with the first deliveries slated for mid-2020.
Mitsubishi Aircraft Corporation initially planned the first deliveries of the jet for 2008. However, the date was pushed back five times due to production difficulties. Orders for the aircraft that once totaled 474 units from US and Japanese carriers have been reportedly reduced to 407 jets so far.
The Japanese conglomerate, a longtime supplier of aircraft components to Boeing, invested over 600 billion yen ($5.36 billion) into MRJ as of March 2018 with another 200 billion yen ($1.8bn) expected to be pumped into the project by the end of 2020. In October, Mitsubishi announced plans to invest an extra 170 billion yen ($1.5bn) in capital into its aircraft unit, canceling 50 billion yen ($446mn) of the debt owed by the division.
The long-anticipated MRJ, which is designed for local air transportation, may become a peer competitor for such mainstays as Canada’s Bombardier, whose C Series regional planes are marketed as the Airbus A220, after the 2017 acquisition of the unit by the European aerospace giant. The Japanese jet is also expected to provide keen competition to Brazil’s Embraer that announced plans to create a joint venture for Embraer’s airliners in 2018.
The newcomers in the sector of regional air service, such as the Russian Sukhoi Superjet-100 and the Chinese Comac ARJ21, which are currently undergoing test flights, may also challenge Airbus and Boeing.
Mitsubishi is currently involved in legal proceedings with Montreal–based Bombardier. In October, the Canadian aircraft manufacturer filed a lawsuit, accusing the Japanese corporation of stealing secret information and causing Bombardier “to suffer irreparable financial loss.”
Mitsubishi counter-sued, saying that the Canadian aircraft producer had violated antitrust regulations through “a multifaceted scheme to expand its power within the regional jet market by impeding the entrance of a new competing aircraft.”
Montréal-Trudeau Airport (YUL) has for the first time been awarded a prestigious 4-Star rating under the Skytrax World Airport Star Rating program, joining the ranks of other major world airports. The results obtained from this ranking, considered a benchmark in the global airport industry, stem from an audit conducted last March.
This fourth star recognizes the major investments made in recent years to modernize the airport’s infrastructure and achieve the highest industry standards, as well as employee efforts to enhance the passenger experience day after day.
“In 2018, Aéroports de Montréal challenged itself to obtain a 4-Star Skytrax rating for the YUL site,” said Philippe Rainville, President and CEO of Aéroports de Montréal. “After pushing our limits and raising the bar to improve customer experience, we learned today that the challenge has been successfully met. ADM is extremely proud of the dedication and excellent work done by all employees at the airport and in the airport community.”
In the past year, many initiatives have been put in place to enhance the passenger experience and the fluidity of processes, as well as to optimize terminal maintenance. YUL now has a new team of ambassadors serving passengers, technology-based control and monitoring processes to ensure the cleanliness of facilities, self-service baggage check-in kiosks, and a fifth baggage carousel in the international zone.
The “World Airport Star Rating,” created in 2000, is recognized in the industry as a global benchmark for airport standards. Ratings range from 1 Star to the most prestigious 5-Star rating. Skytrax specializes in ranking international airline organizations and advises airlines and airports around the world on ways to improve the quality of service delivery and facility management.
Consumer rights advocacy group released the results of a new study showing that United States airlines wrongfully reject more than 25% of compensation claims, indicating that more than one in five travelers are being denied up to $700 they are owed by Delta Air Lines, United Airlines, and American Airlines following flight disruptions.
Each year, more and more travelers flying out of the U.S. are eligible to claim compensation under European law EC 261 which covers travelers on European flights. AirHelp found more than 25% of valid claims filed against U.S. airlines for disrupted flights in 2016, 2017 and 2018 were turned away on wrongful grounds by airlines trying to avoid their obligation to travelers.
The travel experience is continuously getting worse due to overtourism. In the U.S., 407,000 travelers are eligible to claim compensation under EC 261 following flight delays and cancellations experienced last year, up from 370,000 the previous year. During the first three months of 2019, more than 75,000 passengers experienced disruptions due to the fault of the airlines that have made them eligible for compensation.
This trend is a small part of the larger issue of airlines mistreating passengers. A survey of travelers found 75% of U.S. travelers feel uninformed about their air passenger rights, and less than 25% of travelers who were on a disrupted flight actually file a claim, despite airlines being required by law to inform passengers of their rights.
How the U.S. Airlines Stack Up
Of the U.S. airlines, Delta Air Lines wrongfully rejects the most claims at a rate of one in three. United Airlines wrongfully rejects nearly one in four claims, and American Airlines rejects one in every five. According to an annual ranking of global airlines and airports, U.S. airlines’ unsurprisingly perform poorly, with each major carrier earning less than seven out of 10 for quality of service.
The most popular U.S. airlines ranked on wrongfully rejected claims rate
United States ranking Global ranking for wrongfully rejected claims rate
Airline Wrongfully rejected claim rate
1 32 Delta Air Lines 32%
2 42 United Airlines 23%
3 44 American Airlines 22%
Data from January 1, 2016 to December 31, 2018
“The bleak picture in the U.S. is just the tip of the iceberg. The volume of legitimate passenger claims being wrongfully rejected by airlines is appalling. Flight delays and cancellations are increasingly heaping chaos on passengers, and travelers are forced to fight airlines for compensation they’re rightfully owed,” says Henrik Zillmer, CEO of AirHelp. “It’s all very well for airlines to say they will compensate passengers who make their claim directly. The reality is that thousands of passengers are continuing to face an impossible struggle to claim the money they’re entitled to. If they are embroiled in a legal battle with an airline, passengers may face costs to hire a lawyer to push through their claim, which can make fighting for compensation virtually impossible.”
U.S. Passenger Rights
U.S. passengers are protected under EC 261 for flights to the EU on an EU airline, and any flight departing from the EU. Cancelled flights, delays of more than three hours, and incidents of denied boarding are covered under EC 261, as long as the disruption was not caused by extraordinary circumstances such as weather, sabotage or political unrest. Eligible passengers may be entitled to financial compensation of up to $700 per person, and can file claims up to three years after the incident occurs.
Travelers have fewer protections on domestic U.S. flights, but can claim up to $1,350 in compensation for denied boarding due to overbooking, depending on the value of the ticket fare and ultimate delay in arrival to their final destination
Starting on April 15, Istanbul – Marrakech – Istanbul direct flights will be commenced five days of a week as Turkish Airlines reinforces its title of flying to more international destinations than any other airline.
Successfully completing its “Great Move” process and transferring all of its passenger operations to its new hub, Istanbul Airport, Turkish Airlines now adds Marrakech, tourist city of Morocco, to its flight network. As the national flag carrier’s first inaugural flight from its new home, Marrakech became Turkish Airlines’ the second destination in Morocco while becoming its 308th destination globally.
The inaugural flight from Istanbul Airport, landed in Marrakech Menara Airport, was welcomed by the customary water cannon salute in a formal ceremony, to which attended by the executives both from the global carrier and Marrakech Menara Airport, and press members as well.
Commenting on this inaugural flight, Turkish Airlines Chief Marketing Officer (CMO), Ahmet Olmuştur stated that; “With Istanbul Airport, a new era has begun in the global aviation. Our new operation center offers an important opportunity for us to develop our globally unparalleled flight network performance even further. Thus, we are working on new strategies to capitalize on this opportunity. Marrakech will always hold a special place for us as it is the first destination we added from our new home. We are happy to carry our passengers to this crimson city with our privileged travel experience.”
Known as the “Crimson City” due to the color of its soil, Marrakech offers tourists and travelers the opportunity to experience the entire allure of North Africa in a single location. Bringing historical buildings, famous mosques and colorful flower gardens together at the foothills of Atlas Mountains, Marrakech is well on its way to become one of the favorite tourism centers of the world. As the first capital of Morocco, whose name means “Land of God” in the Berber language, Marrakech’s streets are teeming with the historical heritage of various cultures.
Passengers, travelling to Marrakech with the privileged travel experience of Turkish Airlines, will be able to visit various significant locations for cultural tourism while experiencing different activities such as nature and wildlife tours.
Istanbul – Marrakech – Istanbul scheduled flight times beginning from 15th April 2019;
| Flight No. | Days | Departure | Arrival | ||
| TK 619 | Monday, Wednesday, Friday, Saturday, Sunday | IST | 11:30 | RAK | 14:30 |
| TK 620 | Monday, Wednesday, Friday, Saturday, Sunday | RAK | 15:25 | IST | 22:05 |
All times are in LMT.
To view the flight schedules, please visit turkishairlines.com or contact the call center at +90 212 444 0849 or visit any TK sales office.
