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Lufthansa makes dedicated staff look bad: The eTN Hero is Patricia Dzai of Swissport Johannesburg

April 24, 2019 by Forimmediaterelease

Lufthansa

“My personal hero today is Ms. Patricia Dzai. Patricia works for Swissport in Johannesburg, South Africa,” said eTN Publisher Juergen Steinmetz. Swissport is one of the largest aviation ground-handling agencies operating in countries around the world.

Major airlines hire Swissport to manage customer relations and logistics when it comes to baggage handling, including lost or misplaced items.

Lufthansa German Airlines’ ground handler in Johannesburg is Swissport. I recently traveled from Nice to Cape Town via Frankfurt and Johannesburg on Lufthansa German Airlines. I am a United Airlines Star Alliance Gold member and traveled on Lufthansa in Business class. Lufthansa is a member of Star Alliance.

When I arrived in Johannesburg, I heard my name called by Lufthansa’s lost baggage office handled by Swissport.

I was told my tube was still in Frankfurt, and they would put it on the next flight to Johannesburg. I explained it was of utmost importance to have the tube for an important trade show event, the World Travel Market in Cape Town, in the morning.

Patricia Dzai, the Swissport agent in Johannesburg, wanted to make sure this would be possible and sent an urgent message to Lufthansa in Frankfurt. The message said:

 

 

 

 

 

I was pleased to know my tube would go on LH 576 directly to Cape Town almost in time for the start of World Travel Market.

I went on to fly to Cape Town and received a text message in the evening saying my tube would be on the Lufthansa flight to Johannesburg, which was different from what Patricia had requested. Since it was late and the Swissport office in Johannesburg was closed, I was able to find a non-published phone number for Lufthansa baggage service in Frankfurt. Lufthansa, like most airlines, is hiding phone numbers to encourage passengers to communicate only by email.

I was told by Lufthansa Baggage Service in Frankfurt no such message to forward my tube to Cape Town was ever received by Swissport Johannesburg. The agent went on to say that passengers are often not told the truth by Swissport agents.

The Lufthansa agent in Frankfurt explained that his job was not to help me, since this was only handled in Johannesburg. I argued my tube is in Frankfurt and not Johannesburg, and the handling agent for Swissport in Johannesburg was closed.

The agent then said he was now doing a one-time exception for me and would reroute my tube on LH576 directly to Cape Town. He said there were 5 hours to get this done, still plenty of time according to him.

The next day I received another message telling me again the tube was on its way to Johannesburg instead of Cape Town.

I called Swissport in Johannesburg, and the news not could have been worse. They told me, apologizing, that my tube was still in Frankfurt for a second day, and they did not know why.

I again called the baggage-handling office in Frankfurt and was again told it’s all Swissport’s mistake for not telling them where to send it.

This time I was angry and called Swissport Johannesburg again. I asked Patricia why she was lying about this. I told her she never sent this request to Frankfurt, according to Lufthansa.

Ten minutes later, I received an email with a time-stamped screenshot from Patricia Dzai showing me exactly what was requested by her in the first place.

Patricia actually had gone out of her way originally to make sure I would be united with my tube on time and in Cape Town. I felt bad thinking she didn’t care and didn’t do anything, when in fact she did.

It shows that big companies like Lufthansa have a serious customer service issue. They hide behind a huge system and are trained to say it’s not their job and simply blame others for company shortcomings.

There was no way I could talk to anyone at Lufthansa about this, and my urgent email to them on the day I was trying to get the tube re-routed was just responded to 2 weeks after I was already back home in Hawaii. Lufthansa offered a 200 euro compensation.

No explanation was given and no apology for accusing Patricia Dzai and Swissport for not doing their job.

I finally received my tube on the last day after the trade show and took it back to the US unopened. When I changed planes in Frankfurt, I asked the agent working in the Senator Lounge to speak to a supervisor in baggage handling about this case and compensation. She told me I have to send an email, which I had already done days ago.

She gave me some chocolate and said they get customers’ complaints all the time and do their best to help and respond, but the back-up system by the airline is not there.

It’s all about a giant non-caring anonymous machine.

I extend my apologies to Patricia Dzai from Swissport, as I now understand she was also a victim of shortcomings created by Lufthansa German Airlines.

Patricia Dzai is the eTN Hero for today.

Travel News | eTurboNews

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Four Seasons launches Bali’s first hotel arrival by river raft

April 24, 2019 by Forimmediaterelease

Famed for its dramatic treetop arrival via a suspension bridge, the World’s #1 Hotel is now offering guests a 180-degree change of perspective, with Bali’s first hotel arrival by river raft.

Submerged in a river valley close to the artistic center of Ubud, Four Seasons Resort Bali at Sayan has launched the innovative rafting check-in as an option for guests transferring from its sister Resort, the beach-front Four Seasons Jimbaran Bay on Bali’s south-west coast. Instead of the usual 90-minute road transfer, travellers combining a stay at both Resorts can instead be taken by private car (60 minutes’ drive) to the departure point for a two-hour rafting adventure down Bali’s longest river, the Ayung. While they enjoy a leisurely guided adventure through Class III rapids with views of lush jungle, rice terraces and majestic gorges, their luggage continues by car and precedes their arrival at Four Seasons Resort Sayan.

After discovering secluded sites – including a natural holy spring and an historic dam belonging to Bali’s th-century UNESCO World Heritage-listed subak irrigation system – rafters land directly at the Resort’s Riverside Restaurant. Waiting staff ensure a seamless check-in and within minutes guests are relaxing in their room, delivering a hotel arrival unlike any other.

“The Resort is well known for its magical rooftop arrival. Many guests stop in their tracks and are even brought to tears as they cross the bridge, full of wonder and awe, listening to the forest ‘symphony’ and descending into the hotel from the treetops. This new arrival by river offers the opposite view with a slow reveal from under the canopy of trees, making it perfect for repeat guests who have experienced the bridge arrival before,” says Resort Manager Gianni Costa. “It does not feel like a check-in experience, but rather a transition to another world, welcomed by the friendliest people on Earth.”

Travel News | eTurboNews

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Russia to use Fan-IDs (again) as visas for 2020 UEFA Euro Cup visitors

April 23, 2019 by Forimmediaterelease

Upper house of the Russian parliament, the Federation Council, have passed on Monday a bill allowing foreign tourists with Fan-IDs to travel to Russia without entry visas for matches of the 2020 UEFA Euro Cup.

Last week, the bill was passed in the third and final reading by lawmakers from the State Duma, the parliament’s lower house, and following today’s approval by the senators, it must be signed into law by the Russian president.

“Within the period, which begins 14 days prior to the first match of the 2020 UEFA Euro Cup in Saint Petersburg and ends on the day of the last match [in St. Petersburg], the entrance to Russia for foreign citizens and stateless persons, who come to Russia to watch 2020 UEFA Euro Cup matches, will not require issuance of visas based on identification documents,” according to the explanatory note.

Addressing a government’s session in mid-March, Russian Prime Minister Dmitry Medvedev said that the country planned “to employ the same mechanism we used in the past regarding the issuance and operational rules of Fan-IDs.”

Russia came up for the 2018 FIFA World Cup with an innovation, which was the so-called Fan-ID and was required for all ticketholders. This innovation was successfully tested during the 2017 FIFA Confederations Cup in Russia and earned high marks from the world’s governing football body of FIFA.

The Fan-ID played an important security role during the major football tournament in Russia as it granted admittance to the stadiums and also served as visa for foreign visitors to enter the country.

A Fan-ID holder was allowed to enter the country without having a Russian visa and stay for the duration of the global football tournament. Fan-IDs were obligatory, in addition to purchased tickets, in order to attend matches of the 2018 World Cup tournament in Russia.

2020 UEFA Euro Cup

The matches of the 2020 Euro Cup will be held at stadiums in 12 different cities across Europe, namely in London (England), Munich (Germany), Rome (Italy), Baku (Azerbaijan), Saint Petersburg (Russia), Bucharest (Romania), Amsterdam (The Netherlands), Dublin (Ireland), Bilbao (Spain), Budapest (Hungary), Glasgow (Scotland) and Copenhagen (Denmark).

Russia’s second largest city of St. Petersburg was granted the right to host three group stage matches and one of the quarterfinals of the 2020 UEFA Euro Cup.

The decision to hold the 2020 Euro Cup, which will be celebrating its 60th anniversary that year, in various European countries instead of in one or two hosting countries was made at the UEFA Executive Committee’s meeting in Lausanne, Switzerland, on December 6, 2012.

A total of 24 national football teams will be playing in the final tournament of the 2020 Euro Cup. All 55 UEFA national member teams, including 12 teams from the hosting countries, will have to play in the qualifying matches to vie for the berth in the final 24-team lineup of the quadrennial European football championship.

It is possible that some of the national teams from the hosting countries of the 2020 Euro Cup will not be playing on home soil in case they fail to clear the qualifying stage.

Travel News | eTurboNews

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Soap bars around the world get a new life from Red Lion Hotels

April 22, 2019 by Forimmediaterelease

Based on US market statistics, the combined hospitality segment produces close to 440 billion pounds of solid waste per year. A great amount of this waste is made up of discarded soap and bottled amenities. However, through Clean the World’s Hospitality Recycling Program, these life-saving hygiene products can skip the landfill and, instead, be sent to one of Clean the World’s five Recycling Operations Centers where the products are sanitized, fully recycled, and given a second-life to help those in need. It’s a win-win for the hospitality industry, helping to reduce waste and transform lives around the world.

In celebration of Earth Day, Clean the World, dedicated to WASH (WAter, Sanitation and Hygiene) and global sustainability, is joining forces with RLH Corporation to collect and recycle gently-used bars of soap and bottled amenities at Hotel RL locations nationwide to help fight the spread of preventable diseases while preserving our planet.

“We are excited to collaborate with Clean the World,” said RLH Corporation SVP of Brand Strategy Amanda Marcello. “At Hotel RL, we are focused on the modern-day traveler, with core hotel elements that allow guests to immerse themselves in local culture while maintaining their connection to the world. We are always searching for opportunities to better our planet, the communities we live in and those around the world. With Clean the World, we will now be able to make a significant improvement in reducing the amount of waste our hotels produce while benefiting communities worldwide by recycling our bath amenities.”

Together, this Earth Day, Clean the World and RLH Corporation are bringing awareness to sustainable practices within the travel and hospitality industry. Eight Hotel RL locations adopting the Hospitality Recycling Program this week will begin recycling all soap and bottled amenities from over 1,600 guestrooms. In just one year, the Hotel RL portfolio of hotels is projected to provide over 6,700 pounds of soap and bottled amenities to Clean the World, resulting in the creation of an estimated 23,000 bars of newly-recycled soap to be distributed to those in need locally and globally.

“We are thrilled to join forces with RLH Corporation this Earth Day to share the importance of implementing new, eco-friendly approaches to daily operations that benefit and help to preserve our planet,” said Shawn Seipler, founder and CEO of Clean the World. “By diverting leftover soap and bottled amenities from landfills, RLH Corporation will not only help Clean the World provide health and hygiene programs to children and families around the world, but also set a great example of CSR and sustainability throughout the hospitality industry, encouraging others to help make a difference.”

Through this joint venture, newly-recycled bars of Clean the World soap will make their way to shelters, food banks and disaster relief initiatives in the United States, in addition to supporting hygiene education internationally through Clean the World Foundation’s WASH Education programming. Our global programming, in places like India, Kenya and Tanzania, has contributed to a 60 percent decrease in the rate of hygiene-related deaths in children under 5, helping to keep children healthy and in school.

Travel News | eTurboNews

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Shangri La Hotel Colombo Veteran Chef killed with 160 people in 6 terror attacks in Sri Lanka

April 21, 2019 by Forimmediaterelease

Shangri La Colomo

Shangri La Colombo Veteran chef Shantha Mayadunne and her daughter are among 138 or more dead this morning at 6 deadly terror blasts on Easter Sunday in Sri Lanka.  Several local news sources report more than  160 dead and among them 8 foreigners.

Explosions occurred at

  • St. Anthony’s Church
  • Kochchikade St.Sebastian’s Church
  • Katuwapitiya Church in Batticaloa
  • The Kingsbury Hotel 
  • Shangri La hotel
  • Cinnamon Grand Hotel

“How can we fight terrorism when secretly we support the extreme ideologies of one terrorist group? Instead of saying ”terrorism has no religion” please come out and say that religious fundamentalism leads to terrorism and it should be condemned, is a comment eTN received from Sri Lanka.

Shangri La Colomo
Shantha Mayadunne, Chef Shangri La Colombo died in terror attack Easter Sunday

According to unconfirmed information the attack at Shangri La hotel was carried out by suicide bomber Zahran Hashim, while Abu Mohammad has been identified as the attacker at the Batticaloa church.

According to sources, Abu Mahammad was named after Taha Subhi Falaha, known as Abu Muhammad al-Adnani al-Shami, was the official spokesperson and a senior leader of the Islamic State of Iraq and the Levant. He was described as the chief of its external operations. He was the second most senior leader of the Islamic State after its leader Abu Bakr al-Baghdad

 

Travel News | eTurboNews

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