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Bartlett to Establish Satellite Tourism Resilience Centre in Nepal

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Jamaica Tourism Minister, Hon. Edmund Bartlett, has announced that the Global Tourism Resilience and Crisis Management Centre (GTRCMC) will, on January 1, 2020, conclude discussions for a Memorandum of Understanding to establish a Satellite Centre in Nepal.

Minister Bartlett will leave the island on Sunday, December 29, 2019, for Nepal to conclude those discussions on the establishment of the Centre. The announcement for the Satellite Centre began during the Global Resilience Summit in London last month, when Minister of Tourism for Nepal, His Excellency Yogesh Bhattarai, invited Minister Bartlett to Nepal.

Minister Bartlett’s visit is significant as it will coincide with the country’s campaign “Return of Nepal” that marks their recovery from a powerful ‘rainstorm’ that swept across two districts of southern Nepal killing at least 28 and injuring more than 1,100 people last year.

“My visit is timely as it speaks to the very essence of what the GTRCMC is all about – recovering from disruptions. What we are also seeing is an international confluence as it relates to the GTRCMC and this speaks to the need for resilience building in the tourism industry.

“Like other Satellite Centres, this one in Nepal will focus on regional issues and will share information in Nano time with the Global Tourism Resilience and Crisis Management Centre. They will then function as think tanks to develop possible solutions,” said Minister Bartlett.

Most recently, a Satellite Centre was established in Kenya and the GTRCMC will be establishing Satellite Centres in Seychelles, South Africa, Nigeria and Morocco to expand its reach within the continent.

Each Minister has the responsibility of identifying a university in their respective countries, to collaborate with the University of the West Indies and by extension the Global Tourism Resilience and Crisis Management Centre.

“We are in an age where tourism is still susceptible to many global disruptions that span climatic events like hurricanes, terrorism and cybercrime. Many countries are heavily dependent on tourism, especially the Caribbean, and as such we must safeguard its future by building resilience. This is why the GTRCMC and Satellite Centres are critical to the industry at this time,” added Minister Bartlett.

The Global Tourism Resilience and Crisis Management Centre, which was first announced in 2017, operates in a global context that is characterized by not only new challenges but also new opportunities for tourism in an effort to improve the tourism product as well as to ensure the sustainability of tourism globally.

The ultimate purpose of the Centre is to assist destination preparedness, management and recovery from disruptions and/or crises that impact tourism and threaten economies and livelihoods globally.

The Minister is expected to return from Nepal on Sunday, January 5, 2020.

MEDIA CONTACT: Jamaica Ministry of Tourism, Corporate Communications, 64 Knutsford Boulevard, Kingston 5, Tel: 920-4926-30, Fax: 920-4944

Global Tourism Resilience Centre provides relief for Bahamas

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Jamaica Tourism Minister, Hon Edmund Bartlett today handed over US$50 thousand to Director General of the Bahamas Tourism and Aviation Ministry, Mrs. Joy Jibrilu at the second Global Tourism Resilience and Crisis Management Centre (GTRCM) Board of Governors Meeting in London today.

The money forms part of the overall relief fund established by the GTRCM to support tourism-ravaged economies impacted by disruptions such as natural disasters and pandemics.

Hurricane Dorian, a Category 5 storm, hit the Bahamas last month as one of the most powerful Atlantic hurricanes to make landfall. The storm caused widespread flooding and destruction.

“This donation symbolizes the Centre’s commitment to assisting tourism-dependent states that are vulnerable to disruptions to recover and rebound. Two islands of the Bahamas suffered much damage from the passage of hurricane Dorian and still needs support to rebuild and this contribution will go towards that,” said Minister Bartlett.

In collaboration with the Jamaica Hotel and Tourist Association (JHTA), the GTRCM is providing US$100,000 in support of the tourism ravaged economies of the Bahamas and other areas in the Caribbean that may be impacted in the future. The JHTA has contributed US$20,000 to assist in relief efforts through the United Nations World Tourism Organization and the GTRCM.

In accepting the donation, Director General, Mrs. Jibrilu said “On behalf of the Ministry of Tourism and Aviation and Government of the Bahamas, I am pleased to accept this contribution which will help with our recovery and rebuilding efforts. This show of support is deeply appreciated and shows the importance of collaboration on issues of disaster and crisis management.”

The fund will also go towards the commissioning of a baseline study to assess the vulnerabilities of the Caribbean to major disruptions such as hurricanes, pandemics and epidemics and building capacity to deal with them.

“Global trends show that given the dynamic and devastating nature of these disruptions, building resilience to predict, manage and recover from these disruptions has become even more critical and that is what the GTRCM has been established to do,” added Minister Bartlett.

The Global Tourism Resilience and Crisis Management Centre’s mission includes assisting global tourism destinations with destination preparedness, management, and recovery from disruptions and/or crises that affect tourism and threaten economies and livelihoods globally.

Read more news about Jamaica here.

Statement from the Global Tourism Resilience and Crisis Management Centre on the Passage of Super-Typhoon Hagibis

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The recent passage of Typhoon Hagibis last week was a stark reminder of the urgent need for resilient societies effectively prepared to confront historic storms and extreme weather events.

The consequent loss of over 70 lives and disruption to daily activities with over 5,000 persons in shelters; 230,000 evacuees ahead of the storm; over 9,960 homes flooded, thousands of homes without electricity and water; and cancellation of World Rugby Cup 2019 matches highlight a few of the focus areas for immediate action in crafting resilience policies – energy, water, housing, transportation, health and sports tourism.

Jamaica Tourism Minister, Hon. Edmund Bartlett, says the Global Tourism Resilience and Crisis Management Centre (GTRCM), stands ready to advance on discussions to establish a satellite center of the GTRCM in Japan as both countries have a wealth of expertise, good practices and experiences in effectively managing the aftermath of natural disasters.

In a letter to the Tourism Minister of Japan, Hon. Keiichi Ishii, the Co-Chairman of the Global Tourism Resilience and Crisis Management Centre, Hon. Edmund Bartlett says, “I express deepest sympathies with you, the people and Government of Japan following the passage of super typhoon Hagibis which has claimed more than 70 lives and caused widespread destruction in its wake.”

The trajectory and intensity of Typhoon Hagibis caused record rainfall in Tokyo with severe flooding as more than twenty rivers in the central and northeastern Japan had burst their banks. The repeated historic records of these natural disasters demand that resilience discussions and efforts be innovative and forward thinking to brace against nature’s exponential increase in intensity and impact.

The establishment of satellite centers in countries such as Japan which have a track record of effectively responding to and recovering from natural disasters and other disruptions to sustainable development will enhance the growing body of research and innovative solutions to “build back better”.

The Global Tourism Resilience and Crisis Management Centre, launched earlier this year, was established to  assist global tourism destinations with destination preparedness, management and recovery from disruptions and/or crises that impact tourism and threaten economies and livelihoods globally, include climate and seismic events.

For more information on Jamaica, click here.

MEDIA CONTACT: Jamaica Ministry of Tourism, Corporate Communications, 64 Knutsford Boulevard, Kingston 5, Tel: 920-4926-30, Fax: 920-4944

Global Tourism Resilience and Crisis Management Centre to establish 5 Satellite Centers in Africa

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Jamaica Tourism Minister Hon. Edmund Bartlett has announced that the Global Tourism Resilience and Crisis Management Centre (GTRCM) will be establishing satellite centers in Kenya, Seychelles, South Africa, Nigeria, and Morocco to expand their reach within the continent.

This agreement emanated from discussions held in the margins of the 23rd session of the UNWTO General Assembly, currently taking place in St. Petersburg, Russia.

The Satellite Centres will focus on regional issues and will share information in Nano time with the Global Tourism Resilience and Crisis Management Centre. They will then function as think tanks to develop possible solutions.

Each Minister has the responsibility of identifying a university in their respective countries, to collaborate with the University of the West Indies and by extension the Global Tourism Resilience and Crisis Management Centre.

Relevant memoranda of understanding are also being finalized to facilitate this agreement, beginning with the satellite Centre in Kenya.

This comes on the heels of President of the Republic of Kenya, His Excellency Uhuru Kenyatta’s assumption as Honorary Co-Chair of the GTRCM for Africa last month.

President Kenyatta joins the esteemed ranks of Prime Minister, the Most Hon. Andrew Holness and Her Excellency, Marie-Louise Coleiro Preca, former President of Malta, who are also GTRCM honorary co-chairs.

The Governments of Jamaica and the Republic of Kenya also recently signed a Memorandum of Understanding (MOU) to broaden cooperation in tourism. Among the many areas listed in the framework for cooperation are the promotion of safe, ethical and sustainable tourism; collaboration on addressing risk related to tourism resilience and crisis management, through research and development, policy advocacy and communication management, and training and capacity building.

While in Russia, the Minister has been championing the efforts of the GTRCM.  He used his platform to address the General Assembly to speak about the disruptions in the Caribbean, with particular focus on the Bahamas and its recent experience with Hurricane Dorian. His speech was welcomed by the UNWTO General Assembly, which in turn has expressed solidarity with the government and people of the Bahamas.

The Global Tourism Resilience and Crisis Management Centre, which was first announced in 2017, operates in a global context that is characterized by not only new challenges, but also new opportunities for tourism in an effort to improve the tourism product as well as to ensure the sustainability of tourism globally. The ultimate purpose of the Centre is to assist destination preparedness, management and recovery from disruptions and/or crises that impact tourism and threaten economies and livelihoods globally.

The Minister and his delegation are expected to return from Russia on September 14, 2019.

MEDIA CONTACT: Jamaica Ministry of Tourism, Corporate Communications, 64 Knutsford Boulevard, Kingston 5, Tel: 920-4926-30, Fax: 920-4944

Jamaica’s Tourism Minister Bartlett calls for global support for hurricane-impacted Bahamas

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Jamaica’s Tourism Minister, Hon Edmund Bartlett today urged members of the United Nations World Tourism Organization (UNWTO) General Assembly to express solidarity with the Government and people of the Commonwealth of the Bahamas, following the passage of Hurricane Dorian.

Addressing the members of the 23rd Session of the UNWTO General Assembly in Saint Petersburg, Russia, the Minister said, “The Bahamas is a key partner in the UNWTO network and served as chair of the Americas. We think this General Assembly should take note of the current situation there and resolve to offer all the support that is possible to ensure a speedy and effective recovery.

I further call upon the UNWTO to support in the reconstruction process with a focus on ‘building back better’ and thriving which is the essence of resilience.”

In his official address, the Minister also stated The Global Tourism Resilience and Crisis Management Centre, located at the University of the West Indies in Jamaica, stands ready to serve as a vehicle of implementation for the collective efforts of the UNWTO.

“It is real experiences such as this that inspired the establishment of the Global Tourism Resilience and Crisis Management Centre. For decades, we have championed resilience in words, now is the time to act,” said the Minister.

The Global Tourism Resilience and Crisis Management Centre’s mission includes assisting global tourism destinations with destination preparedness, management and recovery from disruptions and/or crises that affect tourism and threaten economies and livelihoods globally.

He also noted that resilience efforts for the tourism sector should be founded on effective crisis communication to build awareness and public education for informed messaging.

The UNWTO is an agency responsible for the promotion of responsible, sustainable and universally accessible tourism. It includes members from 158 countries, 6 territories and over 500 affiliate members from the private sector. It also offers leadership and support to the sector in advancing knowledge and tourism policies worldwide.

The Minister also used the opportunity to invite the members of the General Assembly to further show their support for the Bahamas by booking their next vacation to the island.

“We emphasize and reiterate the position of the Prime Minister of the Bahamas, that indeed the best way to support the Bahamas is to visit the Bahamas as a tourist.

The Minister and his delegation are expected to return from Russia on September 14, 2019.

MEDIA CONTACT: Jamaica Ministry of Tourism, Corporate Communications, 64 Knutsford Boulevard, Kingston 5, Tel: 920-4926-30, Fax: 920-4944

FCM launches Marketplace travel content gateway

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FCM Travel Solutions  has created Marketplace, a virtual gateway to the travel management company’s extensive proprietary and specially-negotiated airfares, hotel rates, car rental, and rail booking options. The move underpins FCM’s approach to giving customers access to the widest choice of business travel content via multi-channel online and offline sources from across its global network.

A key driver within Marketplace is FCM’s team of over 500 global travel procurement specialists, one of the largest content teams in the travel industry. Each team member is responsible for a specific sector of supplier relations, from air and hotel to rail and ground transport and has at least 10 years’ experience in supplier negotiations. The team leverages FCM parent company Flight Centre Travel Group’s global stature, which includes US$11 billion air revenue and 5 million rail transactions, to ensure customers gain the best savings and tailored content for their travel program.

As a result of the team’s negotiation power, FCM clients have access to specialist fares from 420 airline partners, 112 global rail providers, and car hire deals in 97 countries. The expertise of FCM’s procurement team, combined with that of dedicated travel consultants managing individual booking requirements, results in an average saving of 12 percent on air tickets within FCM clients’ global travel programs. In terms of hotels, Marketplace offers 20 million room rates including 5M negotiated rates at 650,000 properties globally and 2.3M exclusive promotional room night rates at 60 hotel brands worldwide. This unrivaled range of travel content options is available to FCM customers via any of the travel management company’s booking channels including online booking tool Seeqa or offline via their dedicated travel consultant.

“Travel content is vast and covers a huge array of choice which can be confusing for the corporate customer,” explains Mick Heitzinger, Product Director, FCM EMEA “Travel buyers are frequently concerned about whether they are getting the best value, the widest choice of air content, hotel rates, and so on, in order to achieve cost-savings and ROI on their travel program. At FCM, we have recognized the need to deliver all types of travel content from multiple sources in a way that the corporate wants to see it and consume it, whether manager, traveler or booker.

“At the same time, the distribution landscape is becoming increasingly fragmented as new entrants have disrupted the market and online travel agents have added confusion. This has added complexity and cost to corporates,” continued Heitzinger. “Travel managers and procurement directors want to ensure that they have the best fare or rate. They want price parity across channels. They want choice for their travelers and be safe in the knowledge that they can capture data from all bookings made outside of corporate channels in order to satisfy the duty of care. Ultimately, they want content in one place.

“Not only does Marketplace give our customers access to FCM’s exclusive and vast range of global content all in one place, but it also embraces disrupters and new entrants to the distribution landscape to ensure our customers have full availability and visibility. Our core purpose with Marketplace is to provide our customers with the widest travel content in a way that no other TMC can so that they benefit from unparalleled choice and savings,” said Heitzinger.

Source: www.fcmtravel.com

Media Contact: vanessa.aves@flightcentre.co.uk

City Wonders Vatican Tour Recognized as The Number 1 Experience Globally by Trip Advisor

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Leading European tour operator City Wonders is thrilled to announce that its Vatican Museums, Sistine Chapel and St. Peter’s Basilica tour has been voted as the Number One Experience globally by Trip Advisor.

The Travelers Choice Award is the highest honor possible from Trip Advisor and is based on the reviews and opinions of millions of travelers worldwide.

“We’re delighted that our tour of the Vatican has been recognized as the number one experience globally by Trip Advisor” says CEO Simone Gozzi. “We strive to give our guests unforgettable experiences by focusing on exceptional quality, excitement and insights when visiting the top sites in Europe. Being voted number one Traveler’s Choice is recognition from our guests that our focus is paying off.”

As well as being rated the Number One Experience globally, the City Wonders tour won three other categories; Top Cultural Experience in the World, Top Experience in Europe and Top Experience in Italy.

City Wonders is the only tour operator that has the highest partnership status with the Vatican, giving guests exclusive benefits for a truly exceptional experience. Exclusive benefits include entering the Vatican before opening hours, access to restricted areas, skip-the-line and highly-trained expert guides.

For more information, additional tours and booking details visit citywonders.com.

About City Wonders

Created for travel enthusiasts with inquisitive minds, City Wonders is a tour operator specializing in exclusive and expert tours throughout Italy, France, Spain and the UK. Its intimate tours and day trips invite travelers to go beyond sightseeing, bringing the wonders of each destination to life through behind-the-scene experiences. Founded by an entrepreneurial and charismatic Italian-born tour guide, the City Wonders mission is to offer unprecedented access and unexpected insight into the most popular cities, museums, monuments and landmarks around the world. For more information, visit www.citywonders.com.  

Other awards City Wonders has received from Trip Advisor in 2019 include Hall of Fame status for receiving the Certificate of Excellence for five consecutive years.

MEDIA CONTACT: Stacy Royal, 646.650.2185, 135 W 41st St, FL 5, New York, NY 10036, stacy@deckerroyal.com

SITA: Tracking airline passenger bags drives 66% improvement in baggage delivery

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Airlines that are adding tracking at more points of the baggage journey are enjoying a huge improvement in bag delivery globally. The SITA 2019 Baggage IT Insights – officially launched at an event in Abu Dhabi International Airport today – shows that where tracking is done at check-in and loading onto the aircraft, the rate of improvement is as high as 66%.

These results come as the record drop in the baggage mishandling rate achieved globally over the past decade plateaus, with the rate steady at around 5.7 bags per thousand passengers over the past three years. In 2018, the rate was 5.69 per thousand passengers.

Over the past year, an increasing number of airlines and airports have started to introduce tracking at key points in the journey – check-in, loading onto the aircraft, transfers and arrival – to improve baggage management and further reduce the chances of a bag being mishandled. SITA’s research provides the first glimpse of the success of this tracking. It reveals that where bags were being tracked when loaded onto the aircraft, the rate of improvement ranged between 38% and 66% depending on the level of tracking introduced.

Peter Drummond, Director of Baggage at SITA, said: “While the mishandling rate has started to plateau over the past few years, this comes against a continued growth in passenger numbers and their bags. In 2018, 4.36 billion travelers checked in more than 4.27 billion bags. More bags makes things more challenging. Everyone across the industry needs to look beyond the process and technology improvements made in the past decade and adopt the latest technology such as tracking to make the next big cut in the rate of mishandled bags.”

Ahmed Juma Al Shamsi, Acting Chief Operations Officer at Abu Dhabi Airports, said: “For our passengers the timely delivery of baggage is key to ensuring a seamless passenger experience and therefore an area in which we continue to make further improvements. Looking forward, baggage tracking is fundamental to driving more accurate bag delivery not only at Abu Dhabi International Airport but across the entire passenger journey. We have led the way with the introduction of tracking on arrival and we have already seen significant improvements.”

Transferring baggage from one aircraft, or airline, to another remains a pinch point in the journey and in 2018 it was again the main reason for bags being mishandled. Transfer bags accounted for 46% of all mishandled bags.
Drummond added: “Transfer is by far the most difficult stage to track a bag as there are multiple airlines and airports involved. However, data from this year’s report shows that tracking at key points in the journey, such as transfers, will go a long way to eliminating mishandling and will allow airlines and their passengers to keep tabs on where their bags are at every step of the way.”

Over the past decade, total number of mishandled bags per annum has plummeted 47% from 46.9 million in 2007 to 24.8 million in 2018, while the annual bill footed by the industry has shrunk 43% to $2.4 billion, down from $4.22 billion in 2007.

Travel News | eTurboNews

Russian Aeroflot remains China’s ‘Favorite International Airline’

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Russia’s Aeroflot has been once again named the Favorite International Airline in China. The award was given to Aeroflot for the third consecutive year at the Flyer Award Ceremony 2019. The award ceremony was held today in Shanghai, the economic capital of China.

The awards are supported by the Civil Aviation Administration of China (CAAC). Winners are selected by the jury and by votes from frequent flyers and travelers.

The awards recognize outstanding participants in China’s dynamically developing tourism market. Previous winners include leading global airlines, including carriers that hold Skytrax 5-Star Airline status.

Aeroflot retained the title of Favorite International Airline at the competitive Flyer Awards due to its key competitive advantages: high service quality and flexible fare policy.

“The recognition of Aeroflot as the Favorite International Airline in China is confirmation of the effectiveness of our strategic efforts in China,” Aeroflot CEO Vitaly Saveliev said. “We offer our customers a wide route network and one of the youngest fleets in the world. Millions of Chinese passengers choose our airline for affordable ticket prices, convenient transit via our hub airport Sheremetyevo and high-quality service. Further development of service on Europe-Asia transit routes – one of the most competitive aviation markets globally – is one of Aeroflot’s key goals, along with the active expansion of the domestic route network.”

Aeroflot’s convenient routes encompass four key locations in China: Beijing, Shanghai, Hong Kong and Guangzhou. Aeroflot continuously adds new services oriented at the Chinese market. Earlier Aeroflot signed a partnership agreement with Alipay, China’s most popular payment system.

Aeroflot’s official website has a Chinese-language interface. Passengers receive menus in Chinese, and the in-flight entertainment system is available in Chinese. Onboard announcements are made in Chinese and the menu offers a special Asian set.

Aeroflot consistently enjoys wide recognition and popularity among consumers in the Chinese market. In January, Aeroflot was named Best China – Europe Transit Airline at the 2019 Stars Awards in China.

Travel News | eTurboNews

Soap bars around the world get a new life from Red Lion Hotels

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Based on US market statistics, the combined hospitality segment produces close to 440 billion pounds of solid waste per year. A great amount of this waste is made up of discarded soap and bottled amenities. However, through Clean the World’s Hospitality Recycling Program, these life-saving hygiene products can skip the landfill and, instead, be sent to one of Clean the World’s five Recycling Operations Centers where the products are sanitized, fully recycled, and given a second-life to help those in need. It’s a win-win for the hospitality industry, helping to reduce waste and transform lives around the world.

In celebration of Earth Day, Clean the World, dedicated to WASH (WAter, Sanitation and Hygiene) and global sustainability, is joining forces with RLH Corporation to collect and recycle gently-used bars of soap and bottled amenities at Hotel RL locations nationwide to help fight the spread of preventable diseases while preserving our planet.

“We are excited to collaborate with Clean the World,” said RLH Corporation SVP of Brand Strategy Amanda Marcello. “At Hotel RL, we are focused on the modern-day traveler, with core hotel elements that allow guests to immerse themselves in local culture while maintaining their connection to the world. We are always searching for opportunities to better our planet, the communities we live in and those around the world. With Clean the World, we will now be able to make a significant improvement in reducing the amount of waste our hotels produce while benefiting communities worldwide by recycling our bath amenities.”

Together, this Earth Day, Clean the World and RLH Corporation are bringing awareness to sustainable practices within the travel and hospitality industry. Eight Hotel RL locations adopting the Hospitality Recycling Program this week will begin recycling all soap and bottled amenities from over 1,600 guestrooms. In just one year, the Hotel RL portfolio of hotels is projected to provide over 6,700 pounds of soap and bottled amenities to Clean the World, resulting in the creation of an estimated 23,000 bars of newly-recycled soap to be distributed to those in need locally and globally.

“We are thrilled to join forces with RLH Corporation this Earth Day to share the importance of implementing new, eco-friendly approaches to daily operations that benefit and help to preserve our planet,” said Shawn Seipler, founder and CEO of Clean the World. “By diverting leftover soap and bottled amenities from landfills, RLH Corporation will not only help Clean the World provide health and hygiene programs to children and families around the world, but also set a great example of CSR and sustainability throughout the hospitality industry, encouraging others to help make a difference.”

Through this joint venture, newly-recycled bars of Clean the World soap will make their way to shelters, food banks and disaster relief initiatives in the United States, in addition to supporting hygiene education internationally through Clean the World Foundation’s WASH Education programming. Our global programming, in places like India, Kenya and Tanzania, has contributed to a 60 percent decrease in the rate of hygiene-related deaths in children under 5, helping to keep children healthy and in school.

Travel News | eTurboNews