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Global Tourism Resilience and Crisis Management Centre to establish 5 Satellite Centers in Africa

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Jamaica Tourism Minister Hon. Edmund Bartlett has announced that the Global Tourism Resilience and Crisis Management Centre (GTRCM) will be establishing satellite centers in Kenya, Seychelles, South Africa, Nigeria, and Morocco to expand their reach within the continent.

This agreement emanated from discussions held in the margins of the 23rd session of the UNWTO General Assembly, currently taking place in St. Petersburg, Russia.


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The Satellite Centres will focus on regional issues and will share information in Nano time with the Global Tourism Resilience and Crisis Management Centre. They will then function as think tanks to develop possible solutions.

Each Minister has the responsibility of identifying a university in their respective countries, to collaborate with the University of the West Indies and by extension the Global Tourism Resilience and Crisis Management Centre.

Relevant memoranda of understanding are also being finalized to facilitate this agreement, beginning with the satellite Centre in Kenya.

This comes on the heels of President of the Republic of Kenya, His Excellency Uhuru Kenyatta’s assumption as Honorary Co-Chair of the GTRCM for Africa last month.

President Kenyatta joins the esteemed ranks of Prime Minister, the Most Hon. Andrew Holness and Her Excellency, Marie-Louise Coleiro Preca, former President of Malta, who are also GTRCM honorary co-chairs.

The Governments of Jamaica and the Republic of Kenya also recently signed a Memorandum of Understanding (MOU) to broaden cooperation in tourism. Among the many areas listed in the framework for cooperation are the promotion of safe, ethical and sustainable tourism; collaboration on addressing risk related to tourism resilience and crisis management, through research and development, policy advocacy and communication management, and training and capacity building.

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While in Russia, the Minister has been championing the efforts of the GTRCM.  He used his platform to address the General Assembly to speak about the disruptions in the Caribbean, with particular focus on the Bahamas and its recent experience with Hurricane Dorian. His speech was welcomed by the UNWTO General Assembly, which in turn has expressed solidarity with the government and people of the Bahamas.

The Global Tourism Resilience and Crisis Management Centre, which was first announced in 2017, operates in a global context that is characterized by not only new challenges, but also new opportunities for tourism in an effort to improve the tourism product as well as to ensure the sustainability of tourism globally. The ultimate purpose of the Centre is to assist destination preparedness, management and recovery from disruptions and/or crises that impact tourism and threaten economies and livelihoods globally.

The Minister and his delegation are expected to return from Russia on September 14, 2019.

MEDIA CONTACT: Jamaica Ministry of Tourism, Corporate Communications, 64 Knutsford Boulevard, Kingston 5, Tel: 920-4926-30, Fax: 920-4944

Jamaica’s Tourism Minister Bartlett calls for global support for hurricane-impacted Bahamas

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Jamaica’s Tourism Minister, Hon Edmund Bartlett today urged members of the United Nations World Tourism Organization (UNWTO) General Assembly to express solidarity with the Government and people of the Commonwealth of the Bahamas, following the passage of Hurricane Dorian.

Addressing the members of the 23rd Session of the UNWTO General Assembly in Saint Petersburg, Russia, the Minister said, “The Bahamas is a key partner in the UNWTO network and served as chair of the Americas. We think this General Assembly should take note of the current situation there and resolve to offer all the support that is possible to ensure a speedy and effective recovery.

I further call upon the UNWTO to support in the reconstruction process with a focus on ‘building back better’ and thriving which is the essence of resilience.”

In his official address, the Minister also stated The Global Tourism Resilience and Crisis Management Centre, located at the University of the West Indies in Jamaica, stands ready to serve as a vehicle of implementation for the collective efforts of the UNWTO.

“It is real experiences such as this that inspired the establishment of the Global Tourism Resilience and Crisis Management Centre. For decades, we have championed resilience in words, now is the time to act,” said the Minister.

The Global Tourism Resilience and Crisis Management Centre’s mission includes assisting global tourism destinations with destination preparedness, management and recovery from disruptions and/or crises that affect tourism and threaten economies and livelihoods globally.

He also noted that resilience efforts for the tourism sector should be founded on effective crisis communication to build awareness and public education for informed messaging.

The UNWTO is an agency responsible for the promotion of responsible, sustainable and universally accessible tourism. It includes members from 158 countries, 6 territories and over 500 affiliate members from the private sector. It also offers leadership and support to the sector in advancing knowledge and tourism policies worldwide.

The Minister also used the opportunity to invite the members of the General Assembly to further show their support for the Bahamas by booking their next vacation to the island.

“We emphasize and reiterate the position of the Prime Minister of the Bahamas, that indeed the best way to support the Bahamas is to visit the Bahamas as a tourist.

The Minister and his delegation are expected to return from Russia on September 14, 2019.

MEDIA CONTACT: Jamaica Ministry of Tourism, Corporate Communications, 64 Knutsford Boulevard, Kingston 5, Tel: 920-4926-30, Fax: 920-4944

FCM launches Marketplace travel content gateway

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FCM Travel Solutions  has created Marketplace, a virtual gateway to the travel management company’s extensive proprietary and specially-negotiated airfares, hotel rates, car rental, and rail booking options. The move underpins FCM’s approach to giving customers access to the widest choice of business travel content via multi-channel online and offline sources from across its global network.

A key driver within Marketplace is FCM’s team of over 500 global travel procurement specialists, one of the largest content teams in the travel industry. Each team member is responsible for a specific sector of supplier relations, from air and hotel to rail and ground transport and has at least 10 years’ experience in supplier negotiations. The team leverages FCM parent company Flight Centre Travel Group’s global stature, which includes US$11 billion air revenue and 5 million rail transactions, to ensure customers gain the best savings and tailored content for their travel program.

As a result of the team’s negotiation power, FCM clients have access to specialist fares from 420 airline partners, 112 global rail providers, and car hire deals in 97 countries. The expertise of FCM’s procurement team, combined with that of dedicated travel consultants managing individual booking requirements, results in an average saving of 12 percent on air tickets within FCM clients’ global travel programs. In terms of hotels, Marketplace offers 20 million room rates including 5M negotiated rates at 650,000 properties globally and 2.3M exclusive promotional room night rates at 60 hotel brands worldwide. This unrivaled range of travel content options is available to FCM customers via any of the travel management company’s booking channels including online booking tool Seeqa or offline via their dedicated travel consultant.

“Travel content is vast and covers a huge array of choice which can be confusing for the corporate customer,” explains Mick Heitzinger, Product Director, FCM EMEA “Travel buyers are frequently concerned about whether they are getting the best value, the widest choice of air content, hotel rates, and so on, in order to achieve cost-savings and ROI on their travel program. At FCM, we have recognized the need to deliver all types of travel content from multiple sources in a way that the corporate wants to see it and consume it, whether manager, traveler or booker.

“At the same time, the distribution landscape is becoming increasingly fragmented as new entrants have disrupted the market and online travel agents have added confusion. This has added complexity and cost to corporates,” continued Heitzinger. “Travel managers and procurement directors want to ensure that they have the best fare or rate. They want price parity across channels. They want choice for their travelers and be safe in the knowledge that they can capture data from all bookings made outside of corporate channels in order to satisfy the duty of care. Ultimately, they want content in one place.

“Not only does Marketplace give our customers access to FCM’s exclusive and vast range of global content all in one place, but it also embraces disrupters and new entrants to the distribution landscape to ensure our customers have full availability and visibility. Our core purpose with Marketplace is to provide our customers with the widest travel content in a way that no other TMC can so that they benefit from unparalleled choice and savings,” said Heitzinger.

Source: www.fcmtravel.com

Media Contact: vanessa.aves@flightcentre.co.uk

City Wonders Vatican Tour Recognized as The Number 1 Experience Globally by Trip Advisor

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Leading European tour operator City Wonders is thrilled to announce that its Vatican Museums, Sistine Chapel and St. Peter’s Basilica tour has been voted as the Number One Experience globally by Trip Advisor.

The Travelers Choice Award is the highest honor possible from Trip Advisor and is based on the reviews and opinions of millions of travelers worldwide.

“We’re delighted that our tour of the Vatican has been recognized as the number one experience globally by Trip Advisor” says CEO Simone Gozzi. “We strive to give our guests unforgettable experiences by focusing on exceptional quality, excitement and insights when visiting the top sites in Europe. Being voted number one Traveler’s Choice is recognition from our guests that our focus is paying off.”

As well as being rated the Number One Experience globally, the City Wonders tour won three other categories; Top Cultural Experience in the World, Top Experience in Europe and Top Experience in Italy.

City Wonders is the only tour operator that has the highest partnership status with the Vatican, giving guests exclusive benefits for a truly exceptional experience. Exclusive benefits include entering the Vatican before opening hours, access to restricted areas, skip-the-line and highly-trained expert guides.

For more information, additional tours and booking details visit citywonders.com.

About City Wonders

Created for travel enthusiasts with inquisitive minds, City Wonders is a tour operator specializing in exclusive and expert tours throughout Italy, France, Spain and the UK. Its intimate tours and day trips invite travelers to go beyond sightseeing, bringing the wonders of each destination to life through behind-the-scene experiences. Founded by an entrepreneurial and charismatic Italian-born tour guide, the City Wonders mission is to offer unprecedented access and unexpected insight into the most popular cities, museums, monuments and landmarks around the world. For more information, visit www.citywonders.com.  

Other awards City Wonders has received from Trip Advisor in 2019 include Hall of Fame status for receiving the Certificate of Excellence for five consecutive years.

MEDIA CONTACT: Stacy Royal, 646.650.2185, 135 W 41st St, FL 5, New York, NY 10036, stacy@deckerroyal.com

SITA: Tracking airline passenger bags drives 66% improvement in baggage delivery

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Airlines that are adding tracking at more points of the baggage journey are enjoying a huge improvement in bag delivery globally. The SITA 2019 Baggage IT Insights – officially launched at an event in Abu Dhabi International Airport today – shows that where tracking is done at check-in and loading onto the aircraft, the rate of improvement is as high as 66%.

These results come as the record drop in the baggage mishandling rate achieved globally over the past decade plateaus, with the rate steady at around 5.7 bags per thousand passengers over the past three years. In 2018, the rate was 5.69 per thousand passengers.

Over the past year, an increasing number of airlines and airports have started to introduce tracking at key points in the journey – check-in, loading onto the aircraft, transfers and arrival – to improve baggage management and further reduce the chances of a bag being mishandled. SITA’s research provides the first glimpse of the success of this tracking. It reveals that where bags were being tracked when loaded onto the aircraft, the rate of improvement ranged between 38% and 66% depending on the level of tracking introduced.

Peter Drummond, Director of Baggage at SITA, said: “While the mishandling rate has started to plateau over the past few years, this comes against a continued growth in passenger numbers and their bags. In 2018, 4.36 billion travelers checked in more than 4.27 billion bags. More bags makes things more challenging. Everyone across the industry needs to look beyond the process and technology improvements made in the past decade and adopt the latest technology such as tracking to make the next big cut in the rate of mishandled bags.”

Ahmed Juma Al Shamsi, Acting Chief Operations Officer at Abu Dhabi Airports, said: “For our passengers the timely delivery of baggage is key to ensuring a seamless passenger experience and therefore an area in which we continue to make further improvements. Looking forward, baggage tracking is fundamental to driving more accurate bag delivery not only at Abu Dhabi International Airport but across the entire passenger journey. We have led the way with the introduction of tracking on arrival and we have already seen significant improvements.”

Transferring baggage from one aircraft, or airline, to another remains a pinch point in the journey and in 2018 it was again the main reason for bags being mishandled. Transfer bags accounted for 46% of all mishandled bags.
Drummond added: “Transfer is by far the most difficult stage to track a bag as there are multiple airlines and airports involved. However, data from this year’s report shows that tracking at key points in the journey, such as transfers, will go a long way to eliminating mishandling and will allow airlines and their passengers to keep tabs on where their bags are at every step of the way.”

Over the past decade, total number of mishandled bags per annum has plummeted 47% from 46.9 million in 2007 to 24.8 million in 2018, while the annual bill footed by the industry has shrunk 43% to $2.4 billion, down from $4.22 billion in 2007.

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