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Bots, A.I, wearables and VR to create billion-dollar savings in the tourism industry

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The impact of disruptive technologies on the tourism industry is set to create multi-billion dollar savings through the use of IoT, robotics, artificial intelligence (A.I), Virtual Reality (VR) and wearable technology according to data published ahead of Arabian Travel Market (ATM) 2019, which takes place at Dubai World Trade Centre from 28 April – 1 May 2019.


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The latest research from Colliers International, in partnership with ATM 2019, reveals that in addition to vast cost savings, the customer experience is set to be more streamlined with travel set to become better, smoother and more personalised with travel bookings on VR platforms, AI chatbots guiding customers through the booking process and IOT providing internet based inter-connectivity between everyday devices.

Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “Technology, and the use of technology, is evolving every day. The tourism industry is at the very forefront of tech innovation with companies investing huge sums of money to improve the customer journey and experience.

“Airports and airlines accounted for US$30 billion of investment in IT in 2018, however this will be offset by the implementation of technology that will see fuel savings alone top US$30 billion in the next 15 years.

“We’ve seen incredible developments in recent years, SITA, the multinational tech company to the air transport industry for example, is using robots to check travelers onto flights and to transport their luggage, while, although in the infancy stage, robots have been used in some hotels to welcome guests and show them to their room.”

ATM 2019 has adopted cutting-edge technology and innovation as its main theme and this will be integrated across all show verticals and activities, including focused seminar sessions.

Running throughout the event, professionals from across the industry spectrum will discuss the ongoing unprecedented digital disruption, and the emergence of innovative technologies that will fundamentally alter the way in which the hospitality industry operates in the region.

Discussing the defining evolutions of hospitality technology, the Travel Tech Show will return to ATM 2019 with 45 dedicated international exhibitors and an influential agenda of discussion and debate in the Travel Tech Theatre – sponsored by Sabre Corporation.

Launching this year will be the inaugural Arabian Travel Week, an umbrella brand which comprises four co-located shows: ATM 2019; CONNECT Middle East, India and Africa – a new route development forum, ILTM Arabia and new consumer-led event – ATM Holiday Shopper.

Curtis said: “The success of both ATM and ILTM Arabia has provided us with the platform to not only introduce two new events for 2019 – but to create a travel week which encompasses the Middle East’s inbound and outbound markets for general leisure tourism and luxury travel as well as providing a dedicated networking forum, CONNECT  Middle East India & Africa 2019 for the region’s top airline specialists, aviation authorities, tourism boards, airports and tour operators.”

Another debutant this year is the Arabia China Tourism Forum at ATM which takes place on the Global Stage on Sunday 28th April. With China set to account for a quarter of international tourism by 2030, an expert panel will discuss how destinations around the world can capitalise on this growth. The forum will also include a 30-minute networking session with over 80 Chinese buyers.

Once again, we are delighted to be working with our partners UNWTO and welcoming back the UNWTO Ministers Summit which will also take place on the Global Stage on Sunday 28th April.

Other Global Stage highlights will include a focused seminar on Saudi Arabia’s tourism potential, the Global Halal Tourism Summit and the debut ATM Hotel Industry Summit which will host various expert panels to debate and provide an insight on the latest hotel developments and innovative digital infrastructure shaping the future of the hospitality sector.

Following a successful launch last year, the second edition of ATM Student Conference – ‘Career in Travel’ will return on the final day of ATM. This programme allows students and graduates to listen to a range of guest speakers and travel industry leaders. It will also help provide a greater understanding of the industry and potential career paths.

As well as the ultra-innovative Travel Tech Show at ATM, other features returning to the show repertoire this year include the Digital Influencers and Buyers’ Speed Networking Events which will feature 20 Chinese buyers for the first time, the ATM Best Stand Awards and the Travel Agents Academy.

ATM, considered by industry professionals as a barometer for the Middle East and North Africa tourism sector, welcomed over 39,000 people to its 2018 event, showcasing the largest exhibition in the history of the show, with hotels comprising 20% of the floor area.

For more information on Arabian Travel Market 2019, please log on to:  https://arabiantravelmarket.wtm.com/.

 

Travel News | eTurboNews

ILTM Latin America 2019: Record number of agents from new destinations

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ILTM Latin America 2019, regional event for the luxury travel industry, will welcome this year more of the most productive agents from Brazil and Latin America than even before, including many new faces.

A total of 370 buyers will attend the invitation only event in São Paulo in May, with 26% of these set to be new faces. They will attend from 14 countries – newly represented at the event are the Dominican Republic, Ecuador and Guatemala – and 40 cities to meet with some of the best travel experiences from across the world. Agents from 22 cities in Brazil alone will be represented including Cuiaba and Uberlandia, also for the first time.

Simon Mayle, ILTM Latin America Event Director comments:

“We travel the continent far and wide, meeting and qualifying the most productive luxury agents in Latin America in order to bring an audience that can’t be found elsewhere and make the introductions that wouldn’t be made otherwise. We bring the world to Latin America, so that they can discover more of it.”

The 2019 edition of ILTM Latin America is defined by its theme of ‘Back to Life’ to highlight the value of Health and Wellness for both the luxury travel business and the consumer as well as our responsibility in taking care of and celebrating nature.

The event also welcomes over 90 new exhibitors in a total of almost 370 luxury travel brands from all four corners of the world who will attend to network and build business with the region’s wealthiest. They include AccorHotels Luxury brands, Aman Resorts, Baha Mar, Bürgenstock Hotels & Resort in Switzerland, Belmond, Dorchester Hotels, Hyatt Hotels and Resorts, Leading Hotels of the World, Mandarin Oriental Hotel Group, Marriott Luxury Brands, Preferred Hotels, Portugal’s Quinta das Lágrimas, Rosewood Hotel Group, Small Luxury Hotels of the World, The Vines Resort & Spa in Mendoza and Vakkaru Maldives as well as destinations including Portugal, Georgia and Israel.

Media Contact: Orla Kelly, Junior Account Executive, London, UK, D: +44 (0) 20 8334 4005, orla@spotlightcoms.com

Travel News | eTurboNews

What Abu Dhabi Airports will show at Saudi International Airshow

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Abu Dhabi Airports is participating in the inaugural edition of the Saudi International Air Show, held between March 12 – 14 at Thumamah Airport, Riyadh, showcasing its role within the regional aviation sector. Abu Dhabi Airports’ participation in the airshow, as part of the UAE pavilion, is the result of the close ties between the Kingdom of Saudi Arabia and the United Arab Emirates, particularly within the fields of air transport and tourism.

The airshow falls ahead of the opening of the new Midfield Terminal Building at Abu Dhabi International Airport (AUH), which aims to deliver a seamless passenger experience through the incorporation of cutting-edge technology, world-class leisure facilities and enhanced capacity and connectivity.

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Bryan Thompson, Chief Executive Officer of Abu Dhabi Airports, said: “Our attendance comes as part of our commitment to maintaining the UAE’s aviation ties with its key regional partners. Through participating at this event, we look to celebrate the strong ties between Saudi Arabia and the UAE, particularly in the aviation sector, where trade and tourism between the two nations continues to play a key role in each of their national economies.”

“We are looking forward to exhibiting a model of the new Midfield Terminal Building, which will accommodate an additional 45 million passengers annually, at the Saudi International Airshow. The new facility will exhibit the latest technological developments for passengers arriving to, departing from and transiting through Abu Dhabi. The building will enhance Abu Dhabi Airports’ network, allowing regional passengers to experience our unique brand of Arabian hospitality on their way to a wide range of global destinations,” added Mr. Thompson.

“Our participation in leading aviation events such as the Saudi International Airshow is in line with our vision to become the world’s leading airports group, as we build greater strategic partnerships with key stakeholders from across the region and around the world,” concluded Mr. Thompson.

US Customs and Border Protection Pre-Clearance Facility

Of particular interest to regional travelers is the United States Customs and Border Protection Pre-Clearance Facility located at Abu Dhabi International Airport. Passengers travelling to the US through AUH continue to enjoy the award-winning facility. The service is the only one of its kind in the Middle East, Africa, and Asia, allowing passengers connecting through Abu Dhabi to avoid lengthy queues upon arrival in the US and have their baggage checked through to their final destination.

Passengers traveling to New York, Washington, Dallas, Chicago, San Francisco and Los Angeles on flights operated by the UAE’s national carrier, Etihad Airways, can take advantage of this unique service. Last year, over 500,000 passengers passed through the facility, demonstrating its continued appeal to regional and international travelers.

Abu Dhabi Airport Free Zone

During the airshow, Abu Dhabi Airports will also be highlighting the recent reductions in business setup costs at the Abu Dhabi Airports Free Zone (ADAFZ). Having reduced costs by more than 66%, ADAFZ enables new businesses to easily enter and establish themselves within the Emirate of Abu Dhabi.

In addition to the business setup cost reductions, ADAFZ has received a Tawtheeq registration exemption for itself and its customers from the Department of Urban Planning and Municipalities (DPM) in Abu Dhabi.

A wholly owned subsidiary of Abu Dhabi Airports, ADAFZ operates free zones at Abu Dhabi International Airport, Al Ain International Airport and Al Bateen Executive Airport. These zones provide 100% ownership, a tax-free environment, and other benefits including 0% import or re-export duties, no restrictions on capital repatriation, no currency restrictions and a full range of services including company registration, licensing, leasing and rapid visa processing for employees.

The Gulf Center for Aviation Studies (GCAS)

GCAS will also be present at Saudi Airshow promoting its aviation and airport training expertise and programs to the regional aviation community. GCAS is one of the few training centers within the region that offer internationally accredited aviation courses from entities such as IATA, ACI, and ICAO. Its location within an active Al Bateen Executive Airport provides delegates with hands-on experience of the airport environment and its requirements and challenges. With the anticipation of the continuous growth of the aviation industry, human capital development is key to sustaining this growth, and that is where GCAS plays a vital role in the region.

ATM: UAE set to welcome 8.92 million visitors from top five source markets by 2023,

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Expo 2020 and its legacy, District 2020, are expected to have a positive long-term influence on the growth of inbound arrivals to the UAE from the country’s top five source markets between 2018 and 2023, according to data published ahead of Arabian Travel Market, which takes place at Dubai World Trade Centre from 28 April – 1 May 2019.

Looking at the country’s top three source markets, the number of Indian visitors travelling to the UAE will increase at a CAGR of 7% to 3.01 million in 2023, while arrivals from Saudi Arabia and the UK will witness an increase of 2% and 1% to 1.76 million and 1.28 million respectively over the same period.

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While the UAE’s top source market rankings are expected to remain mostly unchanged post-Expo 2020 – the latest research from Colliers International, in partnership with ATM, reveals the Russian and Chinese source markets will show above average annual growth rates for inbound passenger arrivals.

Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “The number of Russian tourists travelling to the UAE will increase at a Compound Annual Growth Rate (CAGR) of 12% to 1.6 million in 2023, while the number of Chinese tourists visiting the UAE will increase at a CAGR of 8% to 1.27 million over the same period, according to the data.”

Looking to acquire their share of these high-growth markets at ATM 2019, will be the tourism boards from the UAE’s seven emirates with major exhibits from Dubai, Abu Dhabi, Ras Al Khaimah, Sharjah, Ajman and Fujairah as well as over 93 other UAE exhibitors such as Emirates, Emaar Hospitality Group and Dubai Airports Corporation.

Curtis said: “Taking a look at the other key drivers, besides Expo 2020, Russian visitors to the UAE have grown in recent years, due to the introduction of additional and direct airline routes. Russian visitors also now benefit from relaxed UAE visa regulations and rising oil prices are helping to strengthen the Russian rouble, making the UAE more affordable.

“Regarding Chinese visitors, according to some analysts China’s middle-class will swell to 338 million households by 2020, a 13% increase in just five years. Moreover, by 2030 35% of China’s 1.4 billion population will have $10,000 of annual disposable income, up 10% from 2018. Therefore, the growth potential for both markets is significant.”

With 20 million annual visitors expected to visit Dubai by 2020, plus an additional five million between October 2020 and April 2021 – 70% of which will come from outside the UAE – the overall hospitality supply in the emirate is expected to increase by 39% from 59,561 keys in 2017 to 82,994 in 2021 to meet this demand.

Meanwhile, in neighboring emirate, Abu Dhabi, the number of rooms across three, four and five-star properties is forecast to grow 13% from 21,782 in 2017 to 24,565 in 2021.

“Just as Dubai and Abu Dhabi have their own unique set of visitor attractions, we are now seeing the northern emirates carving stronger identities, supported by their respective tourism authorities. And, while Ras Al Khaimah, Sharjah and Fujairah are smaller than Dubai and Abu Dhabi in terms of supply, they are evolving quickly,” Curtis said.

Ras Al Khaimah is working on an unprecedented pipeline, which will more than double the number of hotel rooms, from 4,019 in 2017 to 9,078 in 2021, the largest proportionate pipeline in the GCC.

The number of hotel rooms in Sharjah is also expected to more than double between 2017 and 2021, taking the total number of hotel rooms in the emirate to 5,295 by 2021. Meanwhile, Fujairah will add almost 500 keys over the same period taking its total stock to 2,543 rooms.

ATM 2019 had adopted cutting-edge technology and innovation as its main theme and this will be integrated across all show verticals and activities, including focused seminar sessions, featuring dedicated exhibitor participation.

ATM – considered by industry professionals as a barometer for the Middle East and North Africa tourism sector, welcomed over 39,000 people to its 2018 event, showcasing the largest exhibition in the history of the show, with hotels comprising 20% of the floor area.

About Arabian Travel Market (ATM)

Arabian Travel Market is the leading, international travel and tourism event in the Middle East for inbound and outbound tourism professionals. ATM 2018 attracted almost 40,000 industry professionals, with representation from 141 countries over the four days. The 25th edition of ATM showcased over 2,500 exhibiting companies across 12 halls at Dubai World Trade Centre.  Arabian Travel Market 2019 will take place in Dubai from Sunday, 28th April to Wednesday, 1st May 2019. To find out more, please visit: www.arabiantravelmarket.wtm.com. 

About Arabian Travel Week

Arabian Travel Week is an umbrella brand comprising four co-located shows including Arabian Travel Market and ILTM Arabia as well as CONNECT Middle East, India and Africa – a new route development forum launching this year and ATM’s first ever consumer event – ATM Holiday Shopper. Providing a renewed focus for the Middle East’s travel and tourism sector – under one roof over the course of one week – the inaugural Arabian Travel Week will take place at Dubai World Trade Centre from Saturday 27th April – Wednesday 1st May 2019. For more information visit: arabiantravelweek.com

About CONNECT

CONNECT Route Development Forum delivers a total networking experience, bringing together airports, airlines and aviation suppliers in a format that offers formal one-to-one pre-arranged meetings, engaging industry seminars together with social opportunities to cement relationships with existing clients and engage with new ones. Created and organised by The Airport Agency-France, CONNECT is now in its 16th year and set to attract over 650 participants in June 2019 at its flagship event taking place in Cagliari, Sardinia. For more information, visit: www.connect-aviation.com

The inaugural CONNECT Middle East, India & Africa event will be the first and only networking forum in the Middle East. Ideally located in Dubai to address the booming aviation market of the Middle East, it will bring together the aviation and the tourism industry which are the backbone and catalyst to economic development. For more information, visit: www.connect-aviation.com/2019-meia/ 

About ATM Holiday Shopper

ATM Holiday Shopper is the brand-new travel event for consumers offering the very best travel and tourism discounts and deals plus the chance to learn about a range of emerging and unexplored destinations and activities from destinations around the world.  The inaugural event will take place in Hall 1 of the Dubai World Trade Centre on Saturday, 27th April 2019 from 12:00 – 20:00. For more information, visit: www.atmholidayshopper.com 

About ILTM Arabia

International Luxury Travel Market Arabia is an exclusive event for those looking to attract HNW travellers from the Middle East to their destination. Returning for its third year, ILTM will allow international luxury suppliers and key luxury buyers to connect via one-to-one pre-scheduled appointments and networking opportunities. ILTM will take place on Sunday 28th April and Monday 29th April 2019. For more information, visit: www.iltm.com/arabia/ 

About Reed Exhibitions

Reed Exhibitions is the world’s leading events business, enhancing the power of face to face through data and digital tools at over 500 events a year, in more than 30 countries, attracting more than seven million participants. 

About Reed Travel Exhibitions

Reed Travel Exhibitions is the world’s leading travel and tourism event’s organiser with a growing portfolio of more than 22 international travel and tourism trade events in Europe, the Americas, Asia, the Middle East and Africa. Our events are market leaders in their sectors, whether it is global and regional leisure travel trade events, or specialist events for meetings, incentives, conference, events (MICE) industry, business travel, luxury travel, travel technology as well as golf, spa and ski travel. We have over 35 years’ experience in organising world-leading travel exhibitions.

IIPT India Announces the Winners of the 4th Celebrating Her awards at ITB Berlin

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For the fourth consecutive year ITB Berlin will play host to the International Institute for Peace – India’s (IIPT India) Global Awards for Empowered Women in Tourism – “Celebrating Her.”

The IIPTI Global Awards, “Celebrating Her” are intended to acknowledge and felicitate exceptional women in the fields of travel, tourism and hospitality; individuals with a clarity of vision and mission who understand and believe that tourism, perhaps the biggest industry in the world, could become the first global peace industry and who have committed themselves to fostering the tourism business as a vehicle for peace.

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Five exceptional women from the world of tourism will be felicitated at the 4th edition of the Awards for their achievements and for their contribution to promoting tourism as a vehicle for peace and understanding.

The Awards will be held from 1400 to 1500 at the Palais am Funkturm (Hall 19) on the ITB fairgrounds on Thu 07 March and will be followed by a networking reception from 1500 to 1530.

Key speakers at the awards include Dr. Taleb Rifai, former Secretary General of UNWTO (2010 – 2017), H.E. Eliza Reid, First Lady of Iceland, The Hon. Marie-Christine Stephenson, Minister of Tourism and Creative Industries, Haiti and others.

The Celebrating Her award winners for 2019 are:

H.E. Rania al Mashat – Minister of Tourism for Egypt for Tourism Policy and Leadership

Helen Marano – Founder & President, Maranao Perspectives for Building Global Alliances that promote Tourism as a Force for Good

Mechtild Maurer – General Director, ECPAT Germany for promoting Socially Responsible Tourism

Jane Madden – Managing Partner, Global Sustainability & Social Impact, FINN Partners for Sustainability and promoting Corporate Social Responsibility

Hon. Elena Kountoura – Minister of Tourism for Greece for Tourism Strategy and Resilience

Commenting on the Awards, Ajay Prakash, President of IIPT India says, “Each one of our winners this year is a champion; these ladies have reached the top of their chosen paths in tourism and are an inspiration. The Awards are being held on the eve of International Women’s Day but our champions need to be felicitated every day of the year.

Gender equality, which is a critical part of the United Nations SDGs, is intrinsic to IIPT’s global aims and objectives and integral to fostering peace. Through the Awards we’re aiming to create a network of powerful women across the world who would serve as role models and mentors while they represent IIPT as our Global Ambassadors of Peace.”

Dr. Talib Rifai, former Secretary General of UNWTOP and Chair of IIPT’s International Advisory Board says, “Celebrating Her is a timely initiative. Travel and tourism has become today’s grand human activity, greatly affecting the life and livelihood of people and communities and in turn, Peace and Sustainable Development all over the world.

Leaders in travel and tourism should be the first to recognize that we cannot anymore go about life, progress, development and building peace without HER and without reintegrating half of the human community in advancing towards our goals. It is, therefore, only natural that IIPT India, the country that is standing up bravely to achieving our goals, picks up the issue on behalf of all of us – To state clearly that, CELEBRATING HER IS CELEBRATING US”

Rika Jean-Francois, CSR Commissioner for ITB Berlin – co-presenters of the Awards, said “ ITB is extremely delighted to have partnered with IIPT India to give out these important awards. There are so many amazing women in the tourism industry who are doing an excellent job, committed to improving conditions, who are often never seen, never officially recognized. We are proud to foster change.”

Founded in 1986 by Louis D’Amore, IIPT is built on two very simple but powerful premises: That tourism, perhaps the biggest industry in the world, can become the first global Peace Industry and that every tourist is potentially an Ambassador of Peace. Through global summits, conferences, workshops, awards, the global Peace Parks initiative, consultations with governments and the UNWTO and a regular newsletter, IIPT has worked conscientiously over the last 30 plus years to make peace an integral part of the tourism ecosphere.

IIPT India is non-profit registered with the Indian Registrar of Companies.