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For Immediate Release | Official News Wire for the Travel Industry

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SITA: Tracking airline passenger bags drives 66% improvement in baggage delivery

April 24, 2019 by Forimmediaterelease

Airlines that are adding tracking at more points of the baggage journey are enjoying a huge improvement in bag delivery globally. The SITA 2019 Baggage IT Insights – officially launched at an event in Abu Dhabi International Airport today – shows that where tracking is done at check-in and loading onto the aircraft, the rate of improvement is as high as 66%.

These results come as the record drop in the baggage mishandling rate achieved globally over the past decade plateaus, with the rate steady at around 5.7 bags per thousand passengers over the past three years. In 2018, the rate was 5.69 per thousand passengers.

Over the past year, an increasing number of airlines and airports have started to introduce tracking at key points in the journey – check-in, loading onto the aircraft, transfers and arrival – to improve baggage management and further reduce the chances of a bag being mishandled. SITA’s research provides the first glimpse of the success of this tracking. It reveals that where bags were being tracked when loaded onto the aircraft, the rate of improvement ranged between 38% and 66% depending on the level of tracking introduced.

Peter Drummond, Director of Baggage at SITA, said: “While the mishandling rate has started to plateau over the past few years, this comes against a continued growth in passenger numbers and their bags. In 2018, 4.36 billion travelers checked in more than 4.27 billion bags. More bags makes things more challenging. Everyone across the industry needs to look beyond the process and technology improvements made in the past decade and adopt the latest technology such as tracking to make the next big cut in the rate of mishandled bags.”

Ahmed Juma Al Shamsi, Acting Chief Operations Officer at Abu Dhabi Airports, said: “For our passengers the timely delivery of baggage is key to ensuring a seamless passenger experience and therefore an area in which we continue to make further improvements. Looking forward, baggage tracking is fundamental to driving more accurate bag delivery not only at Abu Dhabi International Airport but across the entire passenger journey. We have led the way with the introduction of tracking on arrival and we have already seen significant improvements.”

Transferring baggage from one aircraft, or airline, to another remains a pinch point in the journey and in 2018 it was again the main reason for bags being mishandled. Transfer bags accounted for 46% of all mishandled bags.
Drummond added: “Transfer is by far the most difficult stage to track a bag as there are multiple airlines and airports involved. However, data from this year’s report shows that tracking at key points in the journey, such as transfers, will go a long way to eliminating mishandling and will allow airlines and their passengers to keep tabs on where their bags are at every step of the way.”

Over the past decade, total number of mishandled bags per annum has plummeted 47% from 46.9 million in 2007 to 24.8 million in 2018, while the annual bill footed by the industry has shrunk 43% to $2.4 billion, down from $4.22 billion in 2007.

Travel News | eTurboNews

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Thomas Cook selling its travel business: Chinese investment fund interested

April 22, 2019 by Forimmediaterelease

Thomas Cook is the world’s oldest tour operator and was founded in Market Harborough in 1841 by businessman Thomas Cook. It started off with organized railway outings for members of the local temperance movement.

The travel company received approaches for parts of its business and the company as a whole, according to reports. The business put its airline up for sale in February and it said last month it would close 21 stores across the country and cut more than 300 jobs.

Chinese investment firm Fosun International could be a bidder for the company’s tour operating business, which runs a joint venture with Thomas Cook in China. It could be months before any formal offer is lodged, and there is no guarantee one will be made.

Thomas Cook now has annual sales of £9bn, 19 million customers a year and 22,000 staff operating in 16 countries.

In September, Thomas Cook said profits would be hit after the summer heat wave saw many take their holidays in the UK. It issued a second profit warning in November, when it said winter bookings were also down.

The shop closures will take the number of Thomas Cook outlets down to 566. It said a consultation with staff and unions had begun.

Travel News | eTurboNews

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New sales leader at Kimpton Hotel Monaco Washington DC & Kimpton George Hotel

April 19, 2019 by Forimmediaterelease

Kimpton Hotel Monaco Washington DC and Kimpton George Hotel announced the hire of Katherine Saad-Loman as director of sales and marketing for both boutique hotels in Washington, DC. Saad-Loman brings a strong resort, catering, and luxury hotel background to the position, as well as nearly 30 years of experience in the hospitality industry.

In her new role, Saad-Loman will drive all sales and marketing activities for Kimpton’s Hotel Monaco Washington DC and Hotel George. Saad-Loman’s day to day as director of sales and marketing for the two hotels will be spent with an emphasis on working with key corporate accounts while also leading the hotels’ expert sales, catering, and events staff. Under her guidance, the team will continue to create ridiculously personalized meetings, weddings, and creative event experiences, offering seasonally-inspired food and beverage in partnership with the hotels’ talented restaurant teams. Saad-Loman will also spearhead strategy for all sales segments and oversee the approach toward revenue, digital marketing, advertising and public relations efforts for the hotels.

Saad-Loman joins Kimpton with varied and impressive experience. She began her career at Hilton Singer Island Ocean Front Resort where she increased catering sales 350% across her three year term. After learning the ropes of a conference hotel, Saad-Loman gained experience as a director of food and beverage at Imperial Lake Golf and Country Club in Mulberry, Florida. She then cut her teeth in a number sales and operations roles throughout central Florida and Baltimore before joining the team at Walt Disney World’s Grand Floridian Resort as a senior sales and catering manager. She continued to advance her career at top hotels in the Florida market before returning to the Mid-Atlantic as a director of sales and marketing at Bethany Beach Ocean Suites in Delaware. Prior to joining the team at Kimpton, she was task force director of sales and marketing with Crestline Hotels & Resorts in Fairfax, Virginia.

A world traveler and graduate of Catham College in Pittsburgh, Saad-Loman has called the greater DC area home for the past seven months. Outside of work, she can be found planning her next trip, finding places to use her fluent French and recommends everyone live abroad at least once in their lives. Saad-Loman is a member of Hospitality Sales and Marketing Association International (HSMAI) with a passion for mentoring those looking to hone their sales and leadership skills, and she also volunteers, teaching financial literacy, work readiness, and entrepreneurship to first graders through Junior Achievement of Greater Washington in her spare time. Saad-Loman brings a stylish sense of leadership and a wide range of sales and marketing experience to both Hotel George and Hotel Monaco Washington DC.

Travel News | eTurboNews

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New US Cuban sanctions target tourism, remittances and banking

April 18, 2019 by Forimmediaterelease

The US is targeting Cuba with additional sanctions, including restricting travel to the island nation, limiting remittances, and sanctioning additional entities, White House national security adviser John Bolton said.

US citizens sending remittances to Cuba will be limited t $1,000 per person per quarter, Bolton said on Wednesday. Non-family travel will be restricted to reduce “veiled tourism” that benefits the Cuban government and military, he added.

“Through the Treasury Department, we will also implement changes to end the use of ‘U-turn transactions,’ which allow the regime to circumvent sanctions and obtain access to hard currency and the US banking system,” Bolton said in a speech to veterans of the 1961 Bay of Pigs invasion, when Cuban exiles tried to overthrow Fidel Castro’s regime.

The move comes a day after the White House announced it would stop issuing waivers on implementing the Helms-Burton law, which would penalize anyone in the world who did business with Cuban entities using property seized from US owners following the 1959 Cuban revolution.

Treasury has not officially announced the new sanctions, but Bolton said five entities will be added to the Cuban blacklist, including the military-owned airline Aerogaviota.

The US cut diplomatic ties with Cuba in 1961, and over the following decades imposed a wide range of sanctions on the island nation, just 90 miles south of Florida. Former president Barack Obama sought to soften the US policy in 2015, leading to the reopening of the US and Cuban embassies and loosening of travel restrictions.

In June 2017, however, Trump rolled back all of Obama’s changes, returning to a hardline policy on Cuba. Additional sanctions were introduced this year, as Trump administration has accused Cuba of and its military of occupying Venezuela and helping Nicolas Maduro’s regime to stay in power.

Travel News | eTurboNews

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“Best Worscht in Town” brings a currywurst buffet to Frankfurt Airport

April 15, 2019 by Forimmediaterelease

rankfurt Airport is about to gain yet another culinary highlight: “Best Worscht in Town”, a German fast food chain that has achieved cult status, is opening its first airport restaurant. From humble beginnings as a family-run sausage stand that opened in Frankfurt in 1970, it has blossomed into an international franchise.

The menu embraces a wide variety of currywurst specialties for every taste. For the unitiated: currywurst, allegedly invented in Berlin after WW II, has traditionally consisted of steamed and then fried sausage that is typically cut into bite-sized chunks, smoothered with curry-flavored ketchup, and then sprinkled with even more curry powder.

“Best Worscht in Town” has gone a step further, however, to create a veritable currywurst El Dorado that not only meets the expectations of those who love the classic variety with pork or beef sausage, but also features delicious nonmeat versions for vegans and fans of organic products. Those who love spicy foods are also fully catered to: patrons can use a “Spiciness Meter” to choose any level from A for mild to F for eye-poppingly intense (“not for softies!” warns the menu).

The staff, dubbed “Worscht Dealers”, are more than willing to make recommendations to guests wishing to experiment. The many kinds of currywurst are served with French fries or freshly baked German-style sourdough bread. Chocolate milk, a traditional remedy for alleviating hot chili overdoses, is also available.

The “Best Worscht in Town” outlet is located in Terminal 1 in the Airport City Mall in Concourse A, one level above the regional train station at Frankfurt Airport. It will be open between 9 a.m. and 10 p.m.

Around 70 restaurants serve passengers and visitors daily at Frankfurt Airport. More information on the wide range of services available there can be found on the airport’swebsite, in its Service Shop, and on its Twitter, Facebook, Instagram and YouTube social media pages.

Travel News | eTurboNews

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