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eTN Hero: Cordelia Igel, team leader at Vox Restaurant, Grand Hyatt Hotel Berlin

April 22, 2019 by Forimmediaterelease

Many of us traveling around the globe on business have travel stories to tell. I spend more than 100 fully-paid nights every year in Hyatt Hotels around the world. Doing this, you get to know a brand more closely.

I am collecting my own list of heroes and honoring each of them eTN Heroes. You cannot buy eTN Heroes, and this title is a publisher’s recommendation based on personal experience.

I realize there are so many heroes in the hospitality industry and even more in the rest of the travel and tourism industry, so my personal experience is only a very small token of well-deserved recognition.

Today, I would like to introduce Cordelia Igel, a senior team leader at Vox Restaurant at the Grand Hyatt, Berlin, Germany as the latest eTN Hero.

Travelers like me experience hotels as a second home. When something doesn’t make sense, I am always outspoken and hope my criticism is heard. I want the businesses that cater to my travel to do well.

Loving my espresso every day is a passion many fellow travelers share. For me, it doesn’t make sense when international hotels cannot see that good espresso is a major selling point. For me, it’s a major buying point when selecting a hotel.

For example, I stopped staying at the Marriott Newark Airport where the Starbucks in this hotel is only open from 6 am to 10 am.

It boggles my mind because people come in 24 hours a day because after all, it’s an airport hotel.

With travelers arriving or leaving this hotel don’t always go by Eastern Standard time.

A good cup of coffee becomes as important as a good bed or a hot shower.

The same goes for food. I select hotels where I can get my breakfast, lunch, or dinner 24/7 because my body time clock is not always synchronized with the time in the destination.

Mistakes happen, especially when you’re jetlagged. One of the worst was when I picked up a suitcase that belonged to another passenger in Tokyo after arriving from Abu Dhabi and showed up at the Grand Hyatt Tokyo with the wrong luggage. Takashi Kai, Assistant Manager at the Grand Hyatt Tokyo, was my first eTN Hero that day and managed this impossible and frustrating situation for me.

Here why I am so thankful to Cordelia Igel, the senior team leader at Vox Restaurant at the Grand Hyatt Berlin, my latest eTN Hero.

In March during ITB  I stayed at the hotel for 8 nights.

The hotel has a fantastic breakfast and a great pool/gym area along with a very central and exciting location close to Potsdamer Platz.

Rooms are a little small and average in Berlin, but acceptable. I may have been spoiled. I stayed at the Hyatt Haus Duesseldorf before arriving in Berlin during the same trip and also one night at the Park Hyatt Hamburg and loved my apartment and hotel suite. My apartment at Duesseldorf Hyatt Haus was over the top – washer, dryer, living room, bedroom, and an outside patio with a million dollar view, and enough space to entertain 100 people.

Here is why Cordelia at the Grand Hyatt Berlin is my hero. Attending a very busy trade show is always a challenge when managing a busy scheduled and sleep. My morning espresso is of utmost importance. In the past, when staying at the Grand Hyatt Hotel in Berlin, I went to Starbucks across the street from the hotel, but this year, Starbucks was no longer there.

What were my options? As a Globalist member in the Hyatt loyalty program, my breakfast is always included. Hyatt Germany is not one of the hotels forcing Globalists to take their breakfast only in the Club lounge.

The continental breakfast at the Hyatt Grand Clun is usually not comparable with the wide variety of food found at VOX restaurant.

So everything was perfect in the morning, right? Wrong!

When trying the Club lounge espresso, I should have known it wasn’t up to my standards as it was served from a push-button machine. However, not all Grand Clubs are the same. At the Grand Hyatt Seoul, Korea the Espresso machine is the best I found in the Hyatt system so far.

At the Grand Hyatt Berlin, when dining in the hotel’s 5-star restaurant VOX, a 3-star espresso is served from a push-button machine.

When I asked the lead server, Cordelia, why they are serving such a superb breakfast and offer only a push button machine-made espresso she offered a solution.

The only good espresso machine in the hotel not using push-buttons was at the hotel bar. Cordelia went to the hotel bar and personally hand-crafted a cup of real espresso for me. She also managed to bring it back within one minute after pouring. Magical!

Every morning after that, Ms. Igel knew what to do. And for that extra touch of service and not hesitating a second to go above and beyond, Vielen Dank Frau Igel, you are my eTN Hero today.

 

 

 

 

Travel News | eTurboNews

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Hainan Airlines announces nonstop Beijing-Oslo service

April 19, 2019 by Forimmediaterelease

Hainan Airlines Holding Co., Ltd. (Hainan Airlines) plans to formally launch nonstop service between Beijing and Oslo on May 15. This will be the first direct route between mainland China and Norway as well as the airline’s first nonstop Nordic service. The Beijing-Oslo route, with three round trip flights weekly on Mondays, Wednesdays and Fridays, will be serviced by an Airbus A330-300 aircraft with 32 seats in business class and 262 seats in economy class. Business class will be equipped with 180-degree flatbed seats, while every seat on the aircraft comes wired with an exclusive on-demand entertainment system and every passenger will be served sumptuous offerings from both Western and Oriental cuisines. In addition, the use of portable electronic devices on board will be allowed.

The airline now operates 21 routes with destinations in Europe including Berlin, London, Paris, Rome, Brussels, Edinburgh, Zurich, Vienna, Manchester, Madrid and Moscow. Tickets for Beijing-Oslo flights can now be reserved.

Hainan Airlines’ Beijing-Oslo Flight Schedule (All times are local):

Flight No.

Aircraft

Schedule

Departure City

Departure Time

Arrival Time

Arrival City

HU769

A330

Monday/Wednesday/Friday

Beijing

1:30 am

5:30 am

Oslo

HU770

A330

Monday/Friday

Oslo

2:30 pm

5:30 am+1

Beijing

HU770

A330

Wednesday

Oslo

1:55 pm

5:00 am+1

Beijing

Travel News | eTurboNews

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Jamaica’s Tourism Minister Bartlett named PATWA advisor

April 18, 2019 by Forimmediaterelease

Tourism Minister, Hon. Edmund Bartlett has accepted an invitation to become an advisor to international travel writers’ group — Pacific Area Travel Writers Association (PATWA).

The invitation was made by the group’s Secretary General, Sagur Ahluwalia last Friday, who shared that the Minister’s rich experience will be beneficial to the organization.

In expressing his gratitude, Minister Bartlett said, “It is an honour to have been selected as an advisor to the prestigious PATWA organization. I offer my services to the organization and hope that we are able to share ideas which will have a positive impact on the growth of tourism both regionally and internationally.”

PATWA is a professional organisation of travel writers which was founded in 1998, at the Pacific Area Travel Association (PATA) Conference in Colombo, Sri Lanka. Its founding philosophy is to support PATA’s primary objectives of being a catalyst for responsibly developing the travel and tourism industry in the Asia Pacific region.

Minister Bartlett was this year awarded the Pacific Area Travel Writers Association’s (PATWA) Tourism Minister of the Year for Sustainable Tourism for 2018 in Berlin, Germany
During the awards presentation, Jamaica also received PATWA’s International Travel Award for Destination of the Year.

The awards recognised ¬individuals and organisations that have excelled and/or are involved in the promotion of ¬tourism from different sectors of the travel trade and service ¬providers related directly or indirectly to the industry.

MEDIA CONTACT: Jamaica Ministry of Tourism, Corporate Communications, 64 Knutsford Boulevard, Kingston 5, Tel: 920-4926-30, Fax: 920-4944

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IGLTA honors ITB Berlin for its commitment to LGBT+ travel segment

April 17, 2019 by Forimmediaterelease

The reward for promoting awareness and acceptance of the LGBT+ Community in the global tourism industry: at the Annual Global Convention, which will take place from 24 to 27 April at the Hilton Midtown New York City, the International LGBT+ Travel Association (IGLTA) will present ITB Berlin with the Vanguard Award.

Every year, together with the IGLTA Foundation (www.iglta.org/The-IGLTA-Foundation), the public charity subsidiary of the IGLTA, the directors’ board presents the IGLTA Honors. The recipients are individuals, companies or organizations who have improved relations within the tourism community and raised awareness of LGBT+ travel around the world. The LGBT Travel Pavilion of ITB Berlin celebrated its debut back in 2010, and since then has become a highly-regarded role model for the presentation of the gay and lesbian travel segment at an international travel show. In addition to the extensive display area with its own conference venue, supporting events such as the LGBT+ Media Brunch, networking events, informative lectures, the LGBT+ ITB Convention Seminar – which since 2 years also includes the bestowal of an ITB Pioneer Award -, and, as of this year the International LGBT+ Leadership Summit, attract many visitors.

ITB’s commitment has made it possible to also position this segment at ITB Asia in Singapore and organize international ITB Academies on this topic as recently in Malta and Japan.

”ITB Berlin is proud to occupy a pioneering role in this important subject, and to be the recipient of such a prestigious award for its continuing efforts to promote international recognition of LGBT+ travel“, said Rika Jean-François, CSR officer of ITB Berlin and responsible for this segment. ”What began as a few community pioneers exhibiting here and there around ITB Berlin has over the years become a recognized platform. Together with our partner Diversity Tourism we have created a globally unique forum.“

”We have got to the point now where at ITB Berlin we have created one of the liveliest and most diverse LGBT+ Travel Pavilions possible, with exhibitors and people taking part in discussion rounds from around the world“, is how Thomas Bömkes, LGBT+ consultant for ITB Berlin and Managing Director of Diversity Tourism GmbH described this market’s rising prospects. Rika Jean-François added: ”This award will give us the strength to continue defending LGBT+ travelers against discrimination in every country in the world and to ensure that they, just like any other travelers, can visit places where also local people are respected regardless of their sexual orientation.” Thomas Bömkes pointed out, that the economic potential of this travel market cannot be underestimated: “Studies have shown that accepting diversity can contribute significantly to a destination’s economic success.“

LGBT tourism has been represented at ITB Berlin since the Nineties. As a result of ITB Berlin’s CSR policy which promotes diversity and defends human rights in tourism and due to the keen interest expressed by exhibitors and visitors, Gay & Lesbian Travel was officially declared a segment in its own right at ITB Berlin 2010. Openness, creativity and lively interaction are the dominant features of this segment that has become one of the most wide-ranging at ITB Berlin. The LGBT Travel Pavilion currently boasts the world’s largest display of products for the gay and lesbian travel market of any trade show in the world.

Travel News | eTurboNews

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“Best Worscht in Town” brings a currywurst buffet to Frankfurt Airport

April 15, 2019 by Forimmediaterelease

rankfurt Airport is about to gain yet another culinary highlight: “Best Worscht in Town”, a German fast food chain that has achieved cult status, is opening its first airport restaurant. From humble beginnings as a family-run sausage stand that opened in Frankfurt in 1970, it has blossomed into an international franchise.

The menu embraces a wide variety of currywurst specialties for every taste. For the unitiated: currywurst, allegedly invented in Berlin after WW II, has traditionally consisted of steamed and then fried sausage that is typically cut into bite-sized chunks, smoothered with curry-flavored ketchup, and then sprinkled with even more curry powder.

“Best Worscht in Town” has gone a step further, however, to create a veritable currywurst El Dorado that not only meets the expectations of those who love the classic variety with pork or beef sausage, but also features delicious nonmeat versions for vegans and fans of organic products. Those who love spicy foods are also fully catered to: patrons can use a “Spiciness Meter” to choose any level from A for mild to F for eye-poppingly intense (“not for softies!” warns the menu).

The staff, dubbed “Worscht Dealers”, are more than willing to make recommendations to guests wishing to experiment. The many kinds of currywurst are served with French fries or freshly baked German-style sourdough bread. Chocolate milk, a traditional remedy for alleviating hot chili overdoses, is also available.

The “Best Worscht in Town” outlet is located in Terminal 1 in the Airport City Mall in Concourse A, one level above the regional train station at Frankfurt Airport. It will be open between 9 a.m. and 10 p.m.

Around 70 restaurants serve passengers and visitors daily at Frankfurt Airport. More information on the wide range of services available there can be found on the airport’swebsite, in its Service Shop, and on its Twitter, Facebook, Instagram and YouTube social media pages.

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GCC produces 1.8 million overnight stays in Germany during 2018

April 15, 2019 by Forimmediaterelease

The German National Tourist Board (GNTB) has announced that it will be showcasing a range of key destinations at Arabian Travel Market (ATM) 2019, which takes place at the Dubai World Trade Centre from 28th April to 1st May.

Participants from Germany partnering with the GNTB this year include the ‘Hotel Palace Berlin’; ‘Frankfurt Tourist and Congress Board’; ‘Baden-Baden Tourism Board’; ‘OUTLETCITY METZINGEN’, the State Tourist Board SouthWest-Germany (Baden-Württemberg Tourismus) and the Black Forest Highlands (Hochschwarzwald Tourismus).

The GNTB’s tourism partners covering local tourist boards, luxury hotels, hospitality, retail, spas and theme parks, each has its own unique proposition, whether spring, summer, autumn or winter, emphasising that Germany is a diverse and unique all year-round travel destination.

Underscoring the relevance of ATM to ‘Destination Germany’, Sigrid de Mazieres, Director for the Gulf countries at the German National Tourist Office (GNTO), an affiliate of the German National Tourist Board (GNTB), commented:

“ATM presents us with an ideal opportunity to showcase our wide-ranging tourism offering from dynamic cities to breathtaking countryside with fairytale castles, lush forests and mountains. In addition, there are great family attractions, excellent shopping centres and superb sightseeing opportunities – visitors will be fascinated by the incredible diversity that Germany has to offer.”

The GCC market is Germany’s third-largest non-European source market behind China and the US and is important for Germany. GCC travellers tend to stay an average of 11 nights and spend on average $5,300 per person per trip, significantly more than other international travellers.

According to the latest forecast from the GNTB, GCC nationals visiting Germany are expected to grow to 3.6 million overnight stays by 2030, compared with 1.8 million guest nights from Gulf nationals recorded in 2018, with key markets being UAE, Saudi Arabia and Kuwait.

The forecast increase is being attributed to the collective efforts of all German Tourism stakeholders identifying and accommodating the travel requirements of GCC nationals, not to mention the excellent connectivity provided through flights from the GCC to Frankfurt, Munich, Dusseldorf, Hamburg and Berlin. In Germany’s hospitality and retail sectors, it is common to meet Arabic speaking staff, familiar with Islamic culture and tradition. Hotels offer copies of the Quran and prayer mats on demand, connecting family rooms, plus restaurants serving halal food are easy to find.

Germany’s attraction as a destination of choice for tourists, is further illustrated by the number of visitors recorded in 2018. Last year, Germany’s inbound tourism figures reached record levels for the ninth year in a row. According to the German Federal Statistical Office, there were 88 million international overnight stays recorded (in accommodation establishments with at least ten beds) – an increase of 5% compared with 2017.

According to IPK World Travel Monitor’s annual survey, in 2017, Germany was the top ranked country among European tourists for cultural trips and with 13.1 million inbound business travellers from Europe, it ranked number one as a business destination in 2018.

The German National Tourist Board (GNTB) will be at ATM 2019 stand no. EU5930.

 

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Fraport and Deutsche Bahn to Test Artificial Intelligence at Frankfurt Airport

April 8, 2019 by Forimmediaterelease

The robotic head smiles at the passenger and greets them: “My name is FRAnny. How can I help you?” FRAnny is an expert on Frankfurt Airport, and is able to answer a wide range of questions – including the correct gate, the way to a specific restaurant, and how to access the free Wi-Fi.

The robotic concierge is a cooperative project between Fraport AG, the operator of Frankfurt Airport (FRA), and DB Systel GmbH, Deutsche Bahn’s dedicated IT service provider. Travelers at major transportation hubs, such as airports and train stations, are very often in need of guidance. In these scenarios, digital assistants and robots can support human personnel by fielding routine inquiries, thus enhancing the customer service offering. A six-week trial at Frankfurt Airport, Germany’s largest aviation hub, will help evaluate FRAnny in terms of functionality, customer acceptance and its practical usefulness in everyday situations

FRAnny is based on an artificial intelligence and a cloud-based voice-user interface (VUI) that can be deployed in a variety of forms – including in chatbots, voice assistants and robots. This digital customer service system was developed by a team of Deutsche Bahn IT experts. Using data drawn from the airport’s information system, FRAnny is able to understand and answer questions relating to travel, airport facilities and more. In addition to providing flight information, FRAnny is well versed in small talk and can communicate in German, English and seven other languages.

Fraport and Deutsche Bahn have been jointly exploring the potential of artificially intelligent, voice-based customer service systems since 2017. The first pilot took place at Frankfurt Airport in spring 2018 using FRAnny’s predecessor: the four-week field trial was very successful. After approximately 4,400 interactions, 75 percent of passengers rated their exchange positively. Based on the feedback received, both the artificial intelligence (AI) component and the robot’s user interface were further improved. The more recent trial underscores both companies’ commitment to ongoing innovation in artificial intelligence and robotics. Moreover, it puts the implemented improvements through their paces under real-world conditions.

In June, the AI-based service is to be tested at Berlin central rail station – which has approximately 300,000 travelers and visitors every day. Human customer service agents at Deutsche Bahn’s information center will receive smart support from FRAnny’s sister, SEMMI.

Travel News | eTurboNews

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Hyatt Regency Cologne says no to President Obama after WTTC Summit Seville

April 3, 2019 by Forimmediaterelease

U.S. President Barak Obama is on a tourism trip. Today he is expected to be the star participant at the World Travel and Tourism Council Annual Summit 2019 in Seville, Spain.

On Thursday the popular former president is on his way to the Hyatt Regency Hotel in Cologne. Mark Hoplamazian, CEO of Hyatt is listed to be a participant at today’s WTTC Summit and most likely would love to make sure the president could enjoy the presidential suite at the four-star Hotel in Cologne Deutz.

Unfortunately, not even the CEO is able to arrange this for the popular former US president,  since the suite is fully booked and occupied until April 30, according to sources at Hyatt.

The hotel is known for an unobstructed view of the famous Cologne Cathedral from Rhine River Facing rooms and junior suites, however. The Hyatt Regency is in a short walk over a pedestrian bridge crossing River Rhein to the Cathedral and the Roman museum are in walking distance from the hotel.

President Obama will be a speaker at the World Leadership Summit in Cologne on Thursday at the Cologne Lanxess Arena. This is a public event, and tickets are available from 85,55 EUR bis 206,30 EUR plus a number of VIP tickets for EURO 5,000.00 that includes a dinner with the president.

According to local media reports the event in Cologne sold 10,000 tickets so far, but there are 5,000 tickets still available.

The former president will meet her half-sister Auma. She studied in Heidelberg and speaks German.

From Cologne, the president will move on to Berlin and will be answering questions by your people on Saturday in a town-hall meeting.

Travel News | eTurboNews

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Budapest Airport launches new winter routes

March 27, 2019 by Forimmediaterelease

Launching 15 new winter routes in total, Ryanair route additions will see 3 new destinations on Budapest Airport’s route map. Facing no competition on its new operations to Lappeenranta, Luxembourg and Poznan, Ryanair will be providing further variety to passengers traveling to and from Hungary.

As Budapest Airport’s blistering summer schedule is launched this weekend, the Hungarian gateway continues its route network expansion into the winter timetable with Ryanair. Confirming the addition of another 6 new services – Catania, Gothenburg, Lappeenranta, Luxembourg, Poznan and Tel Aviv – the ultra-low-cost carrier (ULCC) will be offering a total of 46 routes from Budapest during the winter season.

“In just three years Ryanair has come close to doubling the number of passengers it has welcomed to Budapest Airport as early forecasts predict the carrier will deliver more than three million travelers to our gateway in 2019,” said Balázs Bogáts, Head of Airline Development, Budapest Airport. “Even before this summer season has begun, it’s great to announce that Ryanair will once again be enriching our route network from the winter with new destinations, as well as increased services on proven successful routes.”

As the ULCC also confirms frequency increases on its existing links to Berlin Schönefeld (9 times weekly), Copenhagen (daily), London Stansted (25 times weekly), Milan Bergamo (11 times weekly) and Prague (9 times weekly), an estimated over 3 million Ryanair customers will pass through Budapest throughout the summer and winter seasons, recording a robust growth of 17% and significantly reinforcing the airline’s growth at the Hungarian capital city airport.

Travel News | eTurboNews

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IGLTA Foundation adds industry leaders from Google & Airbnb to its Board

March 26, 2019 by Forimmediaterelease

The International LGBTQ+ Travel Association Foundation announced today that Dougal Mckenzie, Head of Industry, Travel, at Google, and Maria Cuba, Global Diversity Lead for Airbnb’s Experiences platform have been appointed to its board of directors. The Foundation is the philanthropic arm of IGLTA.

Mckenzie, who holds both law and commerce degrees from his native Auckland, helps companies adapt to changes in consumer behavior resulting from tech advancements. Cuba is one of Airbnb’s earliest employees and the founder of their Latino Employee Group “Juntos.” Her role focuses on creating equitable opportunities and representation for all communities.

“We are honored to welcome these two dynamic additions to our Foundation board,” said IGLTAF Board Chair Reginald Charlot. “Dougal Mckenzie, a leader in advancing travel technology, and Maria Cuba, a champion for diversity in the global marketplace, will bring valuable insights to the table as we focus on our mission: education, research and leadership development to create a more welcoming travel landscape worldwide.”

The new appointees begin their tenure at the board meeting prior to IGLTA’s 36th Annual Global Convention in New York City, 24-27 April. (igltaconvention.org) The current IGLTAF board members are: Reginald Charlot, NYC & Company, Chair; Pamela Herr, Aspen Gay Ski Week, Vice Chair; Tanya Churchmuch, MuchPR, Secretary; Don Richardson, Brand USA, Treasurer; Theresa Belpulsi, Destination DC; Selisse Berry, Founder of Out & Equal; Eddie Canaday, Visit Salt Lake; Rika Jean-François, ITB Berlin; Tom Kiely, Visit West Hollywood; Jim McMichael, Las Vegas CVA; Gary Murakami, MGM Resorts International, Immediate Past Chair; Tom Nichols, Arcus Foundation; Scott Seed, Hospitality Brand Marketing Professional; Carmen Strong, Disney Destinations; and John Tanzella, IGLTA.

Travel News | eTurboNews

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