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Diamond Live Concert Series honored by American Resort Development Association

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Diamond Resorts was recognized by the American Resort Development Association with one of the vacation ownership industry’s top awards for its groundbreaking Diamond Live Concert Series.


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Mike Flaskey, Chief Executive Officer of Diamond Resorts, and Chris Brock, Senior Vice President of Global Marketing, accepted the award during the annual ARDA World Awards Gala in Orlando, Fla.

“To say I am proud of our talented team members is an understatement,” said Mike Flaskey, Chief Executive Officer of Diamond Resorts. “Our team is consistently pushing the envelope and developing innovative ways to enhance vacation experiences for our members, owners and guests.”

“The Concert Series began several years ago as a little idea and our team has taken it very far, growing the platform into a full series of private concerts with some of country music’s top artists,” Flaskey added. “I am very grateful that our industry has recognized our team’s innovation.”

ARDA, the Washington D.C.‐based trade association representing the vacation ownership and resort development industries, annually recognizes resorts and industry members at the ARDA World Convention & Expo in categories that include overall professional excellence, outstanding sales and marketing accomplishments, product design, advertising and staff.

Diamond Resorts has won awards each year, and was named finalists in 23 categories ahead of the 2019 event.

In addition to the ACE Innovator Award, Diamond took home 11 other awards:

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•Sales Verification Loan Officer/Quality Assurance Officer – Annette Stultz
•Business Administration Manager: Finance & Accounting – Yash Dubal
•Training and Development Manager or Team – University of Excellence and OD Team
•Call Center Leader – Kayla Czapla
•Activities Program Team – Virginia Beach Activities Team
•Safety/Security Manager/Team – Edwin Brooks
•Resort Assistant Manager – Leonardo Olachea
•Newsletter – The Club Newsletter
•Multi Media Campaign – All Access Pass Sweepstakes
•Social Media Campaign – #DRIGolf Campaign
•Refurbishment: HOA – Liki Tiki Village Lobby

Attracting more than 1,700 participants from more than 35 countries, ARDA World offers companies prime exposure to vacation ownership industry professionals and provides quality networking opportunities and expert insight on the latest industry trends. Strengthen relationships with your current customers and seek out new opportunities to expand your business and increase your company’s visibility in the ARDA World Marketplace.

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Shenyang EXPO begins third year with optimism

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hree major exhibitions since March 15th have very successfully launched the third year of operations at the Shenyang New World EXPO (“EXPO”). The combined attendance exceeded 124,000 visitors and two of the three shows grew over 10% in licensed area compared to 2018.

Diane CHEN, EXPO General Manger expressed confidence that Shenyang, the capital of Liaoning Province in northeast China, would continue to experience growth. She cited excellent facilities, location and absolute government support as factors igniting the growth since the venue opened in March of 2017. Shenyang boasts of an excellent international airport with nearly 400 daily arrivals and departures along with high speed train service connecting all major cities in northeast China including Beijing. The city’s population exceeds 8 million.

Despite that China’s economy has slowed somewhat, management of the Shenyang New World EXPO (‘EXPO’) is significantly optimistic about the potential growth of the exhibition and meeting industry in Shenyang. Regional and national organisers are also showing serious interest in the market.

The first three major exhibitions of 2019, all recurrent, included the 2019 Advertising Festival (organised by Shanghai Modern International Exhibition Co., Ltd), the 21st China Northeast International Dental Equipment & Affiliated Facilities Exhibition Symposium on Oral Health and the 25th China Northeast International Building & Decoration Exhibition (both the latter exhibitions organised by Liaoning Northern Exhibition Co., Ltd).

Cliff Wallace, who led in EXPO’s operational and functional planning as well as its management staff organisation said, “I am especially pleased that the Dental Exhibition was audited by UFI, The Global Association of the Global Industry. I anticipate approval by UFI as the venue’s first UFI Approved Event.”

Liaoning Northern Exhibition GM, LI Zhi Song stated, “I anxiously await the anticipated news from UFI confirming our Dental Exhibition has achieved UFI approved status. An “UFI Approved Exhibition” is proof of high quality, thus providing exhibitors and visitors alike with the assurance of making a sound business investment.”

Wallace is an Honorary President of UFI and continues to advise EXPO relative to achieving its vision which is to be among China’s best venues with a dedicated professional staff delivering superb levels of customer care.

Four major exhibitions will be held in April again signifying the success of EXPO, northeast China’s newest venue offering 24,000 sqm (260,000 sq ft) of rental space to the market for exhibitions, conference and other events. In addition to transportation advantages including the venue’s own connected METRO station, the city continues to expand its hospitality industry adding state-of-the-art major brand hotels. Rooms within 10 km (6 miles) of EXPO now total over 19,000.

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IATA Launches CEIV Fresh

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International Air Transport Association (IATA)

The International Air Transport Association (IATA) has launched a new industry certification—the Center for Excellence for Perishable Logistics (CEIV Fresh)—to improve the handling and the transport by air of perishable products.

“Perishable goods is a growing market for air cargo. Ensuring that these delicate and short shelf-life products reach the customer unspoiled with minimal waste and loss is essential. Shippers will have assurance that CEIV Fresh certified companies are operating to the highest quality and standards in the transport of perishable products,” said Alexandre de Juniac, IATA’s Director General and CEO.

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The specific time and temperature requirements for food and plant products makes the handling and transporting of perishable products challenging. The CEIV Fresh program meets these exacting requirements primarily based on the IATA Perishable Cargo Regulations (PCR) which combines professional regulatory and operational input from industry and government experts.

CEIV Fresh Launch Partners

The Airport Authority Hong Kong (AAHK), Cathay Pacific, Cathay Pacific Services Limited (CPSL) and Hong Kong Air Cargo Terminals Limited (HACTL) were the first organizations to pilot the CEIV Fresh program taking a community approach to certification. This unique community approach helps align the needs and responsibilities of all stakeholders involved in the handling of perishable goods.

“We took a community approach to developing CEIV Fresh recognizing that the successful shipment requires the alignment of many stakeholders. Shippers can have peace of mind knowing that every entity handling their goods is operating to the same standards. Understanding the value of this to the success of its customers, the Airport Authority Hong Kong pioneered the world’s first CEIV Fresh certified airport community,” said Glyn Hughes, IATA Global Head of Cargo.

“We are delighted to be the first airport community worldwide recognised by IATA under the CEIV Fresh programme, which is a big encouragement to and affirmation of the capability of the Hong Kong airport community in handling perishable products.  HKIA is the world’s busiest cargo airport since 2010. With the new certification, HKIA is well-placed to capture the increasing growth opportunities in the market for fresh and perishable goods,” said Fred Lam, Chief Executive Officer, Airport Authority Hong Kong.he International Air Transport Association (IATA) has launched a new industry certification—the Center for Excellence for Perishable Logistics (CEIV Fresh)—to improve the handling and the transport by air of perishable products.

“Perishable goods is a growing market for air cargo. Ensuring that these delicate and short shelf-life products reach the customer unspoiled with minimal waste and loss is essential. Shippers will have assurance that CEIV Fresh certified companies are operating to the highest quality and standards in the transport of perishable products,” said Alexandre de Juniac, IATA’s Director General and CEO.

The specific time and temperature requirements for food and plant products makes the handling and transporting of perishable products challenging. The CEIV Fresh program meets these exacting requirements primarily based on the IATA Perishable Cargo Regulations (PCR) which combines professional regulatory and operational input from industry and government experts.

CEIV Fresh Launch Partners

The Airport Authority Hong Kong (AAHK), Cathay Pacific, Cathay Pacific Services Limited (CPSL) and Hong Kong Air Cargo Terminals Limited (HACTL) were the first organizations to pilot the CEIV Fresh program taking a community approach to certification. This unique community approach helps align the needs and responsibilities of all stakeholders involved in the handling of perishable goods.

“We took a community approach to developing CEIV Fresh recognizing that the successful shipment requires the alignment of many stakeholders. Shippers can have peace of mind knowing that every entity handling their goods is operating to the same standards. Understanding the value of this to the success of its customers, the Airport Authority Hong Kong pioneered the world’s first CEIV Fresh certified airport community,” said Glyn Hughes, IATA Global Head of Cargo.

“We are delighted to be the first airport community worldwide recognised by IATA under the CEIV Fresh programme, which is a big encouragement to and affirmation of the capability of the Hong Kong airport community in handling perishable products.  HKIA is the world’s busiest cargo airport since 2010. With the new certification, HKIA is well-placed to capture the increasing growth opportunities in the market for fresh and perishable goods,” said Fred Lam, Chief Executive Officer, Airport Authority Hong Kong.

Jamaica Tourism Security team appointed

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Visitor surety is a top priority for Jamaica Tourism. Dr. Andrew Spencer, Executive Director of the Tourism Product Development Company Ltd. (TPDCo) appointed Dr. Peter Tarlow, Partner of certified.travel, as the head of the new National Jamaica Tourism Security team. TPDCo is the organization charged with the responsibility for Destination Assurance under the directive by its Honorable Minister, Edmund Bartlett, MP.

This follows a number of meetings between Dr. Tarlow and the Hon. Edmund Bartlett, Jamaica Minister of Tourism, with Jamaica Minister of National Security, the Hon. Dr. Horace Chang, and senior members of the Ministry of Tourism (MOT) and its agencies.

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Certified.travel is a joint subsidiary of the eTN Corporation and Tourism & More. Dr. Tarlow is a leading industry professional with specific expertise in such areas as:

  • The impact of crime and terrorism on the tourism industry
  • Event and tourism risk management
  • Tourism and economic development
  • Development of response models for security threats
  • Tourism police and private security personnel and the development of TOPPs units
  • Reputational repair or enhancement as needed

Visitor surety means for Jamaica:

  • The providing of a safe and secure environment for the Jamaica’s visitors and for those who work in its visitor industry
  • Protection of the its tourism sites and infrastructure
  • Perceptions of Jamaica including how these perceptions impact its reputation
  • The protection of the nation’s economy vis-à-vis its tourism industry

TPDCo’s destination assurance initiatives and strategies are geared towards the following:

  1. Jamaica National Development Plan, specifically, Jamaica’s 2030 Vision goal; The Jamaican society is secure, cohesive and just
  2. Ministry of Tourism Strategic Business Plan Ensuring the safety, security, and sustainability of the natural and built environments
  3. MOT Tourism Pillar of Growth; New Partnerships

Dr. Peter Tarlow pointed out: “Tourism is the world’s leading peaceful industry and a major economic development tool. The tourism industry is also security (crime and terrorism) sensitive, and a lack of tourism surety has a major impact on tourism and event-oriented economies. Additionally, when public officials are tourism-sensitive, they offer the general public better service, economic opportunities, and an improved standard of living.

“The hospitality industry’s number one job is to protect its guests, and visitors demand safety and security by well-trained professionals. If the tourism industry fails in this regard, all else becomes irrelevant.

“Real security involves training, education, investments in software and the understanding that security is not a simplistic discipline or a passing phase. Tourism security personnel need continual training and must be flexible enough to adjust their procedure to a constantly-changing environment. One of the propositions to note is that as customer service increases, so does tourism security, and a better tourism product has the potential to increase national productivity, quality of life, and economic wellbeing. Security plus service and value for money will become the basis for 21st century tourism success!”

eTN Corporation President Juergen Steinmetz said: “We are excited to work with Jamaica Tourism on this important project. Adding Dr. Peter Tarlow to our portfolio of services and in forming certified.travel as a joined partnership is a game changer for the eTN Corporation, eTurboNews, and TravelMarketingNetwork.”

Unfortunately, within the last few months, Jamaica has had to deal with several incidents that have challenged the perception of its security in relation to visitation safety. These incidents have impacted the perception of Jamaica’s tourism product both locally and globally.

Jamaica’s Tourism Minister, Hon. Edmund Bartlett, said: “We must safeguard the key aspects of destination assurance such as security, safety, and seamlessness of our tourism product. Dr. Peter Tarlow and the team will help us take a step in the right direction and provide insight in legislation that may be implemented to make the industry safer, as well as help us develop a new program on how to better relate and interact with international guests. His visit comes at a crucial point in the development of our product.”

More information on the eTN Travel & Tourism Security Program : www.certified.travel