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Monaco Government Tourist Authority welcomes new President and Deputy Director

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A new team has been appointed, as head of the Monaco Government Tourist & Convention Authority. Mr. Guy Antognelli, former Deputy Director becomes the new President of Monaco Tourism and Mrs. Sandrine Camia, who has been serving as head of the Monaco Convention Bureau for the past seven years, becomes Deputy Director.


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Mrs. Camia has a strong experience in tourism; she has been working for 20 years for luxury hotel brands including Hotel Lutetia in Paris and Hotel Martinez in Cannes, which were then both properties of Taittinger Family. She held the position of Director of Sales, Marketing and Communication for two independent luxury hotels, Hotel Royal Riviera in Saint-Jean Cap-Ferrat and Hotel Metropole Monte-Carlo. In 2011, she was appointed head of Monaco Convention Bureau and has been in charge of the promotion and development of MICE, while implementing new communication and marketing tools and ensuring the loyalty of the best customers.

Mrs. Camia about her appointment as Deputy Director: ” It is a new challenge and a recognition of the work accomplished at the Convention Bureau. These past seven years have been rich in experiences and successes.”

After a post-graduating in Finance Engineering at Nice-Sophia-Antipolis University, Mr. Antognelli started his career in a Monegasque subsidiary of a Swiss private bank, first in the back office then in the risk management and internal audit department.

During the next 10 years, he contributed to the development of an insurance company in Monaco, managing high end client portfolios using his financial expertise as well as his social skills.

In 2011, he has been appointed Head of Statistics Department of Monaco Government Tourist & Convention Authority. He has contributed to the development of this service and has extended his field of action to strategic and competitive intelligence.

In 2015 he took the position of Deputy Director and worked in closed cooperation with all services for promoting and developing tourism in the Principality.

Mr. Antognelli about his appointment as President: “This appointment is recognition of my work and a statement of trust from the Government. I especially look forward to working with the team who is dedicated to promote the destination and has achieved great results over the past years.

My aim is to lead all missions of Monaco Government Tourist & Convention Authority to ensure a high level of tourism throughout the year and maximize the economic benefits for the destination.

We have always been working closely with all partners in the Principality’s tourism sector.

We must deploy innovative tools within the framework defined for the promotion of the destination, in order to improve the good results of tourism in the Principality.”

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Sexually assaulted by hotel staff? TripAdvisor tells woman leave a review

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TripAdvisor is the largest travel site in the world, with 456 million people visiting the site every month to search for accommodation and other hospitality sites ranked according user reviews.

Two women alleged they were raped by staff employed by businesses currently promoted on TripAdvisor and said the company is failing its “duty to public safety” in the way it handles such complaints. They said they fear others are at risk without information about prior alleged incidents being made visible on the business page. These hotels are continuing to be promoted on TripAdvisor.

One woman said she was raped by a tour guide whose business was being promoted on the TripAdvisor. After contacting the hotel where he worked and reporting him to the police, she wanted to warn other tourists.

TripAdvisor’s response was to tell her to leave a first person review detailing her sexual assault on the website.

“I was in disbelief. Am I seriously being asked to recall the humiliating details of my own sexual assault? Was this global company pushing me to relive my trauma on their forum for everyone to see and comment, or worse of all for the perpetrator who is still out there, to respond to me, troll me?,” she said. “It left me feeling shattered, hopeless and alone.”

TripAdvisor told her that they do not remove a business from their site if a staff member was accused of sexual assault or rape, even temporarily to conduct an internal review. The company then shared 5 links with her of reviews detailing sexual assault and rape, allegedly committed by staff at different hotels, as examples of how she might write her own review.

In one review that TripAdvisor shared with her in an email dated November 2018, an 18-year-old woman said she had her drink spiked and was raped at a resort in Jamaica. She claimed the hotel hired lawyers to mount a case against her, even after undergoing a rape test at a local hospital.

The resort currently has a 4.5-star rating out of 5. There is no flag on the hotel’s TripAdvisor page to suggest any such attack has ever occurred. The only way to know would be to scroll through and read more than 5,000 reviews.

TripAdvisor ranks hotels based on the star rating given by users, but individual reviews are presented chronologically on listing page for the hotel. A review which detailed allegations of sexual assault could easily be overtaken by more recent reviews and be harder to find.

There are 40 examples of reviews describing sexual assault, rape, and groping committed by staff members of highly-rated hotels and other travel businesses on TripAdvisor. In only 14 of those cases, the hotel or travel business – such as tour guides – had replied to the review, with just one review indicating whether disciplinary action had been taken against the staff member in question.

TripAdvisor left this woman’s review as pending, because she did not write it as a first person account and it remains unpublished. She told the company she did not want to publish “first hand experiences” in fear of being contacted and identified by people whose attention she did not want to attract, including the alleged perpetrator. TripAdvisor suggested she created a burner account under an anonymous name to leave the review.

TripAdvisor has previously attempted to grapple with complaints of sexual assault. In November 2017, it said it would add a warning tags to hotels where “health, discrimination, and safety” issues have been reported – but would not explicitly say what the business has been flagged for. The decision came after the company deleted a review detailing a rape case in a hotel in Mexico because the language used breached its guidelines.

The amount of time a badge remains on a business listing is determined on a case-by-case basis, but the company uses a period of 3 months as a guideline for re-evaluation. TripAdvisor said there are currently 4 flags up on business listing pages. None of the flagged hotels or travel businesses have any warning on the business page of prior allegations made about staff.

Complainants believe a red flag on a business for 3 months to evaluate the ongoing safety of the listing is not enough, especially when little to no action is taken against the alleged attackers still employed at hotels and businesses.

Another woman, Christine, 44, from Toronto, Canada, alleged she was raped in a hotel in the Caribbean while on holiday with her family. She said the process of leaving the complaint of sexual assault as a review was futile as reviews were routinely “buried” by other reviews, making it difficult for users to find.

She added that the reviews detailing sexual assault attacks should not be lumped alongside other 1-star reviews complaining about “bed sheets.”

“They definitely should have a different kind of review system, for these types of incidences so they’re not buried in with everyone’s reviews about you know, the quality of the towels or the sheets. Especially if it’s a safety issue, particularly for women.”

Christine decided to go public with her story because, she says, “TripAdvisor has a major platform and really they have a duty for public safety, because it is a big problem. I’m not overstating it when I say it’s widespread.

“Many women contacted me and said this has happened to them, too, by a different staff member at another hotel. And we need to be aware of it.”

TripAdvisor said while the company was unsure if the reviews complaining of rape would have an impact on a business, it believed reviews were “very helpful” to travelers to inform them about where to stay or visit.

TripAdvisor added it had a team of hundreds of people working on content moderation focused on “maintaining the integrity” of the site, and that thousands of reviews on the website described health and safety issues, including sexual assault and other crimes.

The company said it took into account a number of issues before giving a business a flag, including whether a staff member of a business listed was implicated in the review complaint. The company adds a flag to listings where there are media reports of the issue or when a first-hand review is not “readily accessible.”

It said its notifications are not confirmation of the events but were there to “encourage consumers to do additional research outside of TripAdvisor” of the safety of the businesses. However, the company claimed most businesses that had received a flag had taken steps to address the issue that caused the media coverage.

In a statement to the Guardian, TripAdvisor said: “It is terrible that some travelers endure serious issues such as assault or rape, and we hope our platform can be used by them to help warn and protect others. It is important that reviewers follow our publishing guidelines to ensure the accuracy of our reviews, and when these reviews are not readily available and news reports exist that detail recent and pervasive health and safety matters, TripAdvisor’s notification process helps alert travelers about potential issues at a location.”

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US$163 million Port Canaveral Cruise Terminal 3: Go for Launch!

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The event theme, “Go for Launch,” was a nod to the Port’s key role with the U.S. space program and Port Canaveral’s new terminal with its futuristic design, which was inspired by nearby Kennedy Space Center. The $163 million terminal project – the largest in the Port’s 65-year history – is scheduled for completion in May 2020 and will be ready for the arrival of Mardi Gras to her year-round Port Canaveral homeport in October 2020.

At a space-themed ceremony today, the Canaveral Port Authority and longtime cruise partner Carnival Cruise Line officially broke ground for construction of Port Canaveral’s new Cruise Terminal 3 complex. The new terminal, dubbed the Launch Pad, will be the home of Mardi Gras, the cruise line’s newest and most innovative ship, beginning in 2020. Port Authority Commissioners and the Port’s leadership team joined Carnival Cruise Line executives for the ceremonial groundbreaking at the project site as NASA’s “Spaceman” planted a Carnival Cruise Line flag on a simulated lunar landscape.

“Today’s groundbreaking is a historic milestone for our Port and underscores the long-standing partnership we have with Carnival,” Port CEO Capt. John Murray said. “The trust and confidence we’ve earned with our great cruise partner has been the foundation of success and we are excited for what the future holds. We’re building a great new terminal, for an innovative new ship, and looking forward to welcoming home Mardi Gras.”

Added Carnival President Christine Duffy, “We began our operations from Port Canaveral nearly 30 years go – coincidentally with our original ship of the same name. We’ve had a great relationship with Port Canaveral during that time and we’re proud, honored and excited that our newest and most innovative ship, Mardi Gras, will sail from the new Terminal 3. We are pleased to be the port’s number one cruise line and Mardi Gras promises to be a spectacular addition to the Space Coast.”

CT3 ceremonial first dig (L-R) Scott Bakos, Bermello Ajamil & Partners, Inc; Jerry Allender, CPA Commissioner; Wayne Justice, CPA Commissioner; Christine Duffy, President Carnival Cruise Line; Capt. John Murray, CEO Port Canaveral; Micah Loyd, CPA Commission Chairman; Rocky Johnson, Ivey’s Construction, Inc.

Port Canaveral and Carnival Cruise Line executives held a “pre-launch mission” news conference complete with a mock countdown, then grabbed shovels on the terminal construction site for the ceremonial first dig to officially kick off construction. Participants included Wayne Justice, Canaveral Port Authority Commissioner; Christine Duffy, President, Carnival Cruise Line; Capt. John Murray, Port Canaveral CEO; Micah Loyd, Canaveral Port Authority Commission Chairman; Jerry Allender, Canaveral Port Authority Commissioner; Rocky Johnson, Vice President, Ivey’s Construction Inc.; and Scott Bakos, Partner with Bermello Ajamil & Partners Inc., a Miami firm providing architecture and engineering design work for the project.

“We are proud to be building this state-of-the-art facility and looking forward to providing Carnival’s cruise guests with a first-class guest experience,” Port Commissioner Wayne Justice said. “Building the new cruise terminal, like each of our construction projects at Port Canaveral, is an investment in building our community.”

The contract to build the two-story, 187,000 sq. ft. terminal facility and adjacent six-story parking garage was awarded to Merritt Island, Florida-based Ivey’s Construction. The terminal will feature a high-tech baggage processing facility and a state-of-the-art check-in and security area on its second floor, with kiosks and seating for 1,700 guests. The six-story 692,000 sq. ft. parking garage will accommodate 1,800 vehicles.

Construction of the cruise terminal’s marine facility got underway last year with a contract awarded to Titusville, Florida-based contractor RUSH Marine to remove the existing pier structures at the site and build a new 1,309-foot-long berth for Mardi Gras. Substantial completion of the project is scheduled for December 2019.

Port Canaveral’s Launch Pad will be homeport to Carnival’s largest and most innovative cruise ship, Mardi Gras, which will be powered by liquified natural gas (LNG) – part of Carnival Corporation’s “green cruising” platform. Mardi Gras will be the first cruise ship in North America to be powered by this clean fuel technology. Port Canaveral has worked with federal, state and local public safety and regulatory officials to ensure the Port’s safety readiness for the ship’s arrival. Fuel providers will employ widely used and proven safe best practices of a ship-to-ship “bunkering” refueling, which is regulated by the U.S. Coast Guard.

Currently under construction in Meyer Turku, Finland, Mardi Gras will arrive at Port Canaveral mid-October 2020 and will feature BOLT, the first roller coaster at sea, 20 passenger decks and six distinctive theme zones of fun, dining and entertainment: Grand Central; the French Quarter with Emeril’s Bistro 1369, the first restaurant at sea created by famed New Orleans chef Emeril Lagasse; La Piazza; Summer Landing; Lido; and the Ultimate Playground.

After a special eight-day cruise to the Caribbean on Oct. 16, 2020, Mardi Gras will commence year-round seven-day cruises on Oct. 24, 2020, alternating weekly to the Eastern and Western Caribbean. Eastern voyages will take Mardi Gras to San Juan, Puerto Rico, Amber Cove, Dominican Republic, and Grand Turk in the Turks and Caicos, while Western sailings will travel to Cozumel and Costa Maya, Mexico, and Mahogany Bay (Isla Roatan), Honduras.

First-day bookings for Mardi Gras in January 2019 broke opening-day sales records for a new Carnival ship, according to the cruise line.

Carnival named its newest cruise ship after its first cruise ship. The original 27,000-ton Mardi Gras, a converted trans-Atlantic liner, entered service in 1972 and popularized cruise vacations in the United States, helping Carnival become the largest cruise company in the world today. In March 1991, the 1,241-guest Mardi Gras became one of the first Carnival ships to homeport at Port Canaveral, where she offered three- and four-day cruises to the Bahamas until she and sister ship Carnivale were replaced by the Carnival Fantasy in October 1993.

Mardi Gras’ arrival in Port Canaveral in 2020 will mark 30 years that Carnival Cruise Line has been sailing from Port Canaveral, the longest of any of the Port’s cruise partners. The Port Authority Board of Commissioners approved a long-term operating agreement with Carnival in August 2018.

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Oman Air climbs to first place in one of Heathrow’s greenest years yet

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Oman Air has landed first place in the latest Heathrow “Fly Quiet and Green” league table, due to its use of ‘Continuous Decent Approach’ which helps to reduce fuel burn and minimise noise by arriving aircraft. This achievement builds on the strides made in the previous quarter (Q3) which saw Oman Air leaping up 26 spots after phasing out their older aircraft and replacing them with the ultra-quiet and green 787 Dreamliners. Oman Air’s drastic improvement shows the impact technology can have on an airline’s environmental performance and the importance of the “Fly Quiet and Green” league – the UK’s first in advocating sustainable action.

The latest Heathrow “Fly Quiet and Green” league table publishes the top 50 busiest airlines at Heathrow on seven noise and emission metrics from October to December 2018. The results show Heathrow airlines have a clear commitment to modernising their fleet and working to adopt techniques which will help to reduce the airport’s impact on local communities. In addition to this public ranking, Heathrow encourages new technology through environmental pricing incentives, which reduce landing charges for airlines operating their greenest and quietest aircraft at our airport. The top environmental performers such as the Boeing 787 Dreamliners and Airbus A350s now make up over a tenth of planes at Heathrow.

Other airlines at the top of the League rankings included British Airways (short haul fleet), which jumped up to second place due to its improved punctuality benefitting both local communities and passengers alike. SAS placed third, moving up three places in the latest table due to the introduction of A320 neos to their fleet. Icelandair earns most improved airline, jumping an astounding 40 places to take the 11th spot. The airline has worked to improve its use of Continuous Decent Approach, whilst sticking more closely to the designated flight paths set for pilots, which assists the provision of predictable respite for local communities.

This news comes shortly after the conclusion of Heathrow’s eight-week Airspace and Future Operations consultation during which local residents were given the opportunity to share their views on the airport’s future airspace design – both for the existing two runways and as part of the proposed expansion. Heathrow’s consultation is part of a nationwide move to modernise the country’s airspace for the first time since the 1960s, potentially boosting punctuality for passengers by reducing the need for routine stacking as well as providing guaranteed respite for the airport’s local communities and reducing airplane emissions.

Matt Gorman, Heathrow’s Director of Sustainability, said:

“As we prepare to expand our airport, we’re working with airlines to encourage fierce competition for the top spot of the ‘Fly Quiet and Green’ league table and it’s brilliant to see more airlines vying for pole position. As airlines modernise their fleets, we’ll also be engaging with local communities to modernise the UK’s airspace, enabling aircraft to more efficiently use the skies around us, increasing punctuality whilst reducing emissions and noise in future.”

Abdul Aziz Al Raisi, Chief Executive Officer, Oman Air said:

“We follow Heathrow’s Quiet and Green league table very closely and it is indeed gratifying to see Oman Air rank first for the fourth quarter of 2018. Moving to the quieter, more efficient Boeing 787 Dreamliner has had a positive impact and shows our commitment to operating the most environmentally friendly aircraft across our growing international network. This is indeed a proud moment to see our efforts recognised by one of the world’s leading airports.”

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IIPT India Announces the Winners of the 4th Celebrating Her awards at ITB Berlin

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For the fourth consecutive year ITB Berlin will play host to the International Institute for Peace – India’s (IIPT India) Global Awards for Empowered Women in Tourism – “Celebrating Her.”

The IIPTI Global Awards, “Celebrating Her” are intended to acknowledge and felicitate exceptional women in the fields of travel, tourism and hospitality; individuals with a clarity of vision and mission who understand and believe that tourism, perhaps the biggest industry in the world, could become the first global peace industry and who have committed themselves to fostering the tourism business as a vehicle for peace.

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Five exceptional women from the world of tourism will be felicitated at the 4th edition of the Awards for their achievements and for their contribution to promoting tourism as a vehicle for peace and understanding.

The Awards will be held from 1400 to 1500 at the Palais am Funkturm (Hall 19) on the ITB fairgrounds on Thu 07 March and will be followed by a networking reception from 1500 to 1530.

Key speakers at the awards include Dr. Taleb Rifai, former Secretary General of UNWTO (2010 – 2017), H.E. Eliza Reid, First Lady of Iceland, The Hon. Marie-Christine Stephenson, Minister of Tourism and Creative Industries, Haiti and others.

The Celebrating Her award winners for 2019 are:

H.E. Rania al Mashat – Minister of Tourism for Egypt for Tourism Policy and Leadership

Helen Marano – Founder & President, Maranao Perspectives for Building Global Alliances that promote Tourism as a Force for Good

Mechtild Maurer – General Director, ECPAT Germany for promoting Socially Responsible Tourism

Jane Madden – Managing Partner, Global Sustainability & Social Impact, FINN Partners for Sustainability and promoting Corporate Social Responsibility

Hon. Elena Kountoura – Minister of Tourism for Greece for Tourism Strategy and Resilience

Commenting on the Awards, Ajay Prakash, President of IIPT India says, “Each one of our winners this year is a champion; these ladies have reached the top of their chosen paths in tourism and are an inspiration. The Awards are being held on the eve of International Women’s Day but our champions need to be felicitated every day of the year.

Gender equality, which is a critical part of the United Nations SDGs, is intrinsic to IIPT’s global aims and objectives and integral to fostering peace. Through the Awards we’re aiming to create a network of powerful women across the world who would serve as role models and mentors while they represent IIPT as our Global Ambassadors of Peace.”

Dr. Talib Rifai, former Secretary General of UNWTOP and Chair of IIPT’s International Advisory Board says, “Celebrating Her is a timely initiative. Travel and tourism has become today’s grand human activity, greatly affecting the life and livelihood of people and communities and in turn, Peace and Sustainable Development all over the world.

Leaders in travel and tourism should be the first to recognize that we cannot anymore go about life, progress, development and building peace without HER and without reintegrating half of the human community in advancing towards our goals. It is, therefore, only natural that IIPT India, the country that is standing up bravely to achieving our goals, picks up the issue on behalf of all of us – To state clearly that, CELEBRATING HER IS CELEBRATING US”

Rika Jean-Francois, CSR Commissioner for ITB Berlin – co-presenters of the Awards, said “ ITB is extremely delighted to have partnered with IIPT India to give out these important awards. There are so many amazing women in the tourism industry who are doing an excellent job, committed to improving conditions, who are often never seen, never officially recognized. We are proud to foster change.”

Founded in 1986 by Louis D’Amore, IIPT is built on two very simple but powerful premises: That tourism, perhaps the biggest industry in the world, can become the first global Peace Industry and that every tourist is potentially an Ambassador of Peace. Through global summits, conferences, workshops, awards, the global Peace Parks initiative, consultations with governments and the UNWTO and a regular newsletter, IIPT has worked conscientiously over the last 30 plus years to make peace an integral part of the tourism ecosphere.

IIPT India is non-profit registered with the Indian Registrar of Companies.