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Visitors to Walter E. Washington Convention Center encouraged to ask Alexa

April 10, 2019 by Forimmediaterelease

Through a strategic partnership between Events DC, the official convention and sports authority for the District of Columbia, and Volara, the voice hub for the hospitality industry, visitors to the Walter E. Washington Convention Center are finding their way around the facility and hosted events easier than ever before through an ever-familiar voice.

The new voice-based wayfinding solution atop Amazon Alexa is powered by Volara’s market-leading enterprise-grade conversation management technology. Inside the 2.3 million-square-foot building sits wayfinding kiosks that host the voice assistant. Visitors are encouraged to ask Alexa about happenings within the convention center and ask where to find meeting spaces, food-and-beverage outlets, the closest shoe shine, the business center and more. More than 50 kiosks featuring the Volara-powered solution on Amazon Alexa will greet visitors, and voice commands will extend outside the facility to local businesses, services and attractions.

“At the Walter E. Washington Convention Center, we aim to provide our customers with a memorable experience,” said Samuel Thomas, senior vice president and general manager of Events DC. “Most people are tech savvy, and they want to have real-time access to the information they need in a format they are most accustomed to using. We partnered with Volara to provide wayfinding on voice command. Now event goers can get their questions answered quickly without having to seek out staff; it’s quick and efficient. We aren’t replacing face-to-face employee interaction – customer service is our core value and the reason we engaged in this project. This voice technology enables us to scale personal service and gives our customers the option to get information their way. It’s exciting.”

Wayfinding is just the first step. Thomas said his team is working with Volara to add more commands to the voice assistant with the goal of personalizing experiences for visitors. Show organizers can customize or brand kiosks strategically placed in their event locations. Volara’s conversation management engine will then be leveraged to respond to voice prompts for each event. The convention center is considering selling kiosk sponsorships as a value-added service. An automobile manufacturer, for example, may want to sponsor all kiosks in the Convention Center during The Auto Show, providing a good revenue stream for the facility and making the event more interactive, informative and fun.

“When we tell customers about this voice initiative, they get really excited,” Thomas said. “We are always trying to find ways to reinvent ourselves and provide better services for customers, and technology is at the core. Recently we added smart furniture to the public areas that contain USB ports or standardized plugs to keep people connected. We are one of the first convention centers to offer free WiFi. And, through our strategic partnership with Digital Conventions, we now have the most robust digital signage program in the country. This voice project with Volara is yet another added service that we are providing to our customers. With the flexibility of Volara’s software, the sky is the limit.”

Lasan Coger, general manager of Digital Conventions, said he was intrigued when Thomas approached him about the wayfinding by voice command initiative. “A collaborative team from Events DC, Digital Conventions and Volara met and put our minds together to see how we could launch this program. It was challenging to get to where we are today, but everyone involved loved the challenge, and more importantly, we love the product. When we see the responses from attendees at our events, it validates what we are doing, and we can’t wait to expand this program.”

Volara provides platform agnostic voice-based conversation management software and a secure integrations hub to the hospitality venues. Its software turns the leading consumer voice assistants (Amazon Alexa, Google Assistant and IBM Watson) into a business tool that drives more efficient customer service, influences visitors’ behaviors, and improves net promoter scores. Volara is a launch partner for both Google Assistant Interpreter Mode and Alexa for Hospitality.

“We are thrilled to bring wayfinding on voice command to the Walter E. Washington Convention Center,” said David Berger, Volara CEO. “We see Convention Centers, Casinos, Malls, Stadiums, Amusement Parks or any venue that can benefit from wayfinding as an exciting vertical for Volara. This successful deployment is proof that Volara-powered voice assistants can make a venue more visitor friendly, easier to navigate and more efficiently operated. Today we have a waiting list of convention centers that are eager to deploy our solution. The interest is overwhelming.”

To learn more about Volara-powered voice assistant programs, visit volara.io.

Travel News | eTurboNews

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Tartan pride celebrated nationwide and in Hawaii, too

April 10, 2019 by Forimmediaterelease

Tartan Day is a North American celebration of Scottish heritage, observed April 6, the date on which the Declaration of Arbroath (Scottish Declaration of Independence) was submitted to Pope John XXII, in 1320. It was written in Latin, and essentially decreed Scots will choose their own king, and furthermore, Scotsmen rejected the propaganda that God desired the English kings to victimize and abuse them.  Among the signatories of this papal protest was Walter Stewart, 6th High Steward of Scotland, the progenitor of my ancestors, the Stewart Kings of Scotland.  Throughout the North American Continent, Tartan Day was celebrated this past weekend.

There are well over 4,000 tartan designs that are registered. However, there are only about 500 tartans that have ever been woven.  The most exclusive is the Balmoral, worn only by the Royal Family of The United Kingdom.  Queen Victoria made wearing tartans popular; bringing back a tradition that was once banned, following the Battle of Culloden in 1746.  She dressed all her sons in kilts regularly. Prince  Alfred Ernest Albert, Duke of Edinburgh, was the second son of Queen Victoria and Prince Albert of Saxe-Coburg and Gotha.  On August 2, 1869, this Duke of Edinburgh (called Affie by his parents) arrived in Honolulu.  The kilted Duke was feted by King Kamehameha V, the future Queen Liliuokalani, and the Queen Dowager Emma, with whom Prince Affie danced at a magnificent ball held in the original Iolani Palace.  The tartan-clad prince was so popular, the city’s leaders named one of Honolulu’s streets for him – Edinburg Street, which was the block of Bishop Street between Queen Street and Ala Moana Boulevard. Of course, Beretania (the Hawaiian word for Britannia) was already taken, for it was the road leading to the British Consul, and the community where Brits lived.  The area where the British consulate stood in 1843 is now Washington Place, the historic home of Queen Liliuokalani.  Before coming to the throne, Princess Lililuokalani along with Queen Kapiolani, attended Queen Victoria’s Golden Jubilee in London in 1887. The Hawaiian Royal family was one of Queen Victoria’s greatest admirers.   Affie started a wave of Brito-mania that endured for decades.

With the rise of kilts, so to speak, Victorian clan chiefs adopted tartans for their respective clans.  Later, individuals, organizations, and governments followed suit. There is even an official tartan for the State of Hawaii. British motifs have been popular in Hawaii for over two centuries – recall that the Union Jack of the British Empire is represented on the Hawaiian flag.

Members of The Saint Andrew’s Society of Hawaii, The Caledonian Society of Hawaii, Hawaiian Scottish Association, Friendly Sons of St. Patrick, and tartan-proud members of the Celtic community gathered at the Hawaii State Capitol to celebrate Tartan Day on April 6. The capitol is across the street from Washington Place, home to the original British community in Honolulu, and location for the formal dinner given to HM The Queen Elizabeth II on her Hawaiian visit.  Although most people associate tartans with Scotland, they are popular in multiple Celtic nations.  Dr. Nancy Smiley, MD, brought a variety of Celtic flags to the Capitol, which were gallantly flown, all day long, to celebrate Tartan Day.

Some of the tartan enthusiasts posed in front of the Father Damien statue, honoring the Catholic priest who gave his life helping Hawaiians afflicted by Hansen’s Disease (leprosy).  The victims suffered the humiliation and injustice of being banished to Kalaupapa, on the island of Molokai, beginning in 1866.  Scottish author Robert Louis Stevenson was a friend and guest to King David Kalakaua and Princess Victoria Kaiulani (heiress to the Hawaiian throne). The princess’ father was Archibald Cleghorn, a wealthy Scottish financier who married the king’s sister, Princess Likelike.  Robert Louis Stevenson was the Stephen King or J. K. Rowling of his era, and he took a keen interest in Hawaii and her people. He traveled to Molokai for eight days and seven nights in 1889 to research the work of Father Damien, after which he published a scathing 6,000 word polemic attacking the way these patients were discarded like human garbage. Stevenson targeted Rev. Dr. Charles McEwan Hyde, a Congregationalist “Christian” who placed great importance on fashion and how he looked in public, but was rather hateful toward the Catholic Priest Damien, and, by consequence, Damien’s passionate devotion to the leprosy victims.  At one point, Stevenson said he wanted to stab the good Reverend Hyde to death.  A blood-soaked white shirt wouldn’t look so fabulous on the dapper Reverend Hyde, you know. The Scottish rebuke from Stevenson became the most famous account of Father Damien, featuring the future saint in the role of a European aiding a benighted and maltreated native people.

The famed Father Damien statue was unveiled at the Capitol Rotunda, almost exactly 50 years ago, on April 15, 1969. Damien’s story, as told by Stevenson, is an attestation to fiery Scottish tempers – a people who are resolute in standing against injustice, just like they did at Arbroath in 1320.  And the statue is as hard as a hard-headed Scot  – constructed from bronze. Bronze is generally harder than wrought iron.   Not many craftsmen are able to produce works like this anymore. This piece was cast at a foundry in Viareggio, Italy, an area famous for creating sculptures, dating way back to 1541.

Marco Airaghi, who recently flew to Hawaii from Northern Italy, participated in the Tartan Day gathering. “The general area of Switzerland/Italian Alps/Austria is now accepted by anthropologists as being the aboriginal home of the Celtic peoples,” Airaghi said. “I’m a citizen of Italy, but Celtic passion runs deep in my soul, and these Hawaiian Celts are so much fun!  They exhibit a lot of integrity, they work very hard, and they are highly compassionate. I like that.”

Follow the author at facebook.com/ILoveAnton.

Travel News | eTurboNews

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Korean Air and the Hanjin Group Chairman and founder of Skyteam died in Los Angeles

April 8, 2019 by Forimmediaterelease

Yang Ho Cho, 70, Chairman and CEO of Korean Air and the Hanjin Group, died peacefully April 7 in a Los Angeles hospital after a brief illness.  He was considered to be an Air transport pioneer.

Mr. Cho’s reach extended far beyond Asia.  He was a founder of the Skyteam international airline alliance and led the bid committee that took the 2018 Winter Olympics to Korea.  He recently completed development of the iconic Wilshire Grand complex in downtown Los Angeles, the tallest building west of the Mississippi.

He served on the Board of Governors of the International Air Transport Association (IATA); the Board of Trustees of his alma mater, University of Southern California; and has received honorary doctorate degrees from Embry Riddle Aeronautical University (Florida) and the Ukraine National Aviation University.

Under his guidance, Korean Air became a global powerhouse flying to 124 cities and 44 countries, emerging as America’s largest Asian airline with 15 North American gateways. He recently negotiated a joint venture with Atlanta-based Delta Air Lines, that created the industry’s most comprehensive transpacific network. The airlines are scheduled to launch a new non-stop route between Boston and Seoul on April 12.

Mr. Cho was in the airline industry all his life, as his father, Choong-Hoon Cho, had acquired and privatized Korean Air 50 years ago.  The younger Cho was named the airline’s Chairman and CEO in 1999 having served as President and CEO four years earlier. Mr. Cho began working for Korean Air as a manager in the Americas Regional Headquarters in Los Angeles in 1974 after graduating from the University of Southern California.

Three weeks ago Korean Air investors removed him from the board in a victory for shareholder activism.

Mr. Cho’s leadership has been widely recognized over the years. He was awarded the title of `Grand Officier’ in France’s Légion d’Honneur, ‘Polaris’ in Mongolia and also the `Mugunghwa Medal’ in Korea – all of which are the highest order of civil merit awarded in these countries.

In addition to his corporate responsibilities, Mr. Cho was vice chairman of the Federation of Korean Industries, co-chairman of the Korea-U.S. Business Council, and served as the co-president of l’Année France-Corée 2015-2016’, celebrating 130 years of diplomatic relations between Korea and France.

Mr. Cho is survived by his wife, Myung-hee Lee, son Walter, daughters Heather and Emily and five grandsons.  Services are pending in South Korea.

Travel News | eTurboNews

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