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Developing safety and security for children during travel

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Safety and security are always a concern of the travel industry, no matter who the traveler might be. A major issue when dealing with children is their safety and security. In the case of young travelers, the situation becomes even more difficult and emotional. There are many reasons for this heightened need for safety and security.  Among these are:

1)   Children are perceived to be more vulnerable

2)    Most people tend to be highly protective of children

3)    The legal ramifications of injury to a child may be even more severe

4)    Children evoke emotional reactions, and these emotions may crowd out rational thinking

Child safety and security tends to become the responsibility of three groupings:

1)   The child or young adult

2)   The parent of guardian of the child

3)   The host institution

The following is a partial list of precautions that all of us need to take when dealing with the child segment of the travel market. To help provide a safer ambiance for family vacations, consider some of the following.

Just as in the case of marketing efforts, tourism security efforts need to segment the market into at least four age brackets. Some suggested brackets might be: (1) new borns-2 years, (2) 3-7 years, (3) 7-12 years, and (4) teenagers until the legal age of 18. The essential issue is to realize that while both a 17 year old and a 2 year old are legally both minors, from a safety, security, and sociological standard, they operate in a very different ways and require very different guidelines. To help maintain these various groups safe and sound Tourism Tidbits offers the following suggestions. It should be noted that these are only a few suggestions of the many that are needed, and final decisions should be made by an onsite professional.

– Keep video cameras going. In case a child is lost (or Heaven forbid kidnapped), a video camera may be an excellent tool in locating the child.

– In places where adults and children mix, consider the use of ID bracelets being offered at the time of ticket purchase. You can use the ID bracelet either as a check-in/check-out device or give them away as a souvenir. In either case, should the child be lost, the security agent will have a name and phone number to call.  It is a good idea to place both the local and home number on the bracelet.

– In areas that have special young people’s sections, make sure that it is only children who enter. Adults should not be allowed into a children’s section. If an adult is needed there in case of an emergency, he/she should only be allowed to enter accompanied by a trained security agent.

– Develop policies on older children or unaccompanied minors. Younger children may be less of a problem than older children (12-17 years of age). These are guests who are legally still minors but can often do a great deal of damage or may demand that they be treated as adults even though such treatment is against the law. Make sure that all personnel are familiar with your business regarding minors’ safety and behavior of and with minors. Employees need to know:

–      policies and laws that specifically deal with people under the legal age of maturity

–      how to handle an angry or non-compliant minor

–      how to handle someone who may be making a scene

–      -when to actively intervene or call for additional help

–      how to check IDs without offense – a person’s ID is checked and questioned as to the whereabouts of his/her parents

In the hour before closing, it is very important to make sure that unsupervised young people are accounted for. In cases where the young person falsely believes that he/she is grown-up, ask for both a driver’s license and a social security number.

– Be aware of child abandonment/abuse. A form of child abuse is abandonment of a child. Train personnel to be on the lookout for all forms of child abuse. For example, if an adult is hanging around other people’s children asking for that person’s ID, turn security cameras on the person and attempt to get the license number of the vehicle being driven. The more information you have, the easier it will be for the police to act should there be a problem. Do not assume that a child abuser will return the next day. It may be weeks or months, or never, until that person returns.

– Develop cooperative information centers. Work with local police departments, hotel associations, and other attractions so that information can be passed between security departments rapidly and easily.  Remember people judge a locale on just one negative incident. When something goes wrong in one place, it can affect the entire local tourism community.

– Be careful of safety concerns.  Do a safety analysis; look for and correct such things as: glass doors against which inadvertently a child may run into, issues of food safety, or balconies over which a child may climb and jump.

Dr. Peter Tarlow is part of the Safer Travel Program by eTN. More information
www.safertravel.com 

Travel News | eTurboNews

Destinations need new resources to tackle the “invisible burden” of tourism

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A report published today by the Travel Foundation, Cornell University’s Centre for Sustainable Global Enterprise and EplerWood International describes how destinations must uncover and account for tourism’s hidden costs, referred to as the “invisible burden,” to protect and manage vital destination assets worldwide. Failing to do so puts ecosystems, cultural wonders, and community life at increasing risk, and places the tourism industry on a weak foundation that could crack under its own weight.

The range of costs not currently accounted for include those needed to:

  • upgrade infrastructure beyond resident needs, to meet tourism demand;
  • manage and protect public spaces, monuments, the environment and natural habitats;
  • mitigate exposure to climate change risks; and
  • address the needs of locals affected by rising real estate prices, driven by the demand from tourism.

Either residents are left to pay these costs, or they are simply not paid, increasingly leading to environmental crises, spoiled tourism assets, and growing dissatisfaction among local residents. Destination authorities urgently need access to new resources, systems and expertise to ensure that, as tourism grows, the true costs of every new visitor are fully covered.

Amid increasing concern about “overtourism” and calls from within the travel industry for improved destination management, the report, Destinations at Risk: The Invisible Burden of Tourism, was commissioned by the Travel Foundation to better understand the challenges and constraints that national and municipal authorities face. It provides a thorough review of the risks that destinations face and the solutions urgently needed, including:

  • New local accounting systems that capture the full range of costs stemming from the growth of tourism, in place of an incomplete set of economic impact measures.
  • New skills and cross sector collaboration, underpinned by data and technology, to achieve effective spatial planning, manage demand for public utilities and services, and evaluate the availability of vital, local resources.
  • New valuation and financing mechanisms to redress debilitating underinvestment in infrastructure and local asset management and enable the transition to low-carbon destination economies.

Principal report author, Megan Epler Wood, said: “The Earth’s greatest treasures are cracking under the weight of the soaring tourism economy.  New data-driven systems to identify the cost of managing tourism’s most valued assets are required to stem a growing crisis in global tourism management.  With the right leadership, finance and analysis in place, a whole new generation of tourism professionals can move forward and erase the invisible burden while benefiting millions around the globe.”

Salli Felton, CEO of the Travel Foundation, said: “The invisible burden goes a long way to explain why we are now witnessing destinations failing to cope with tourism growth, despite the economic benefits it brings. It’s not enough to call on governments and municipalities to manage tourism better, if they don’t have access to the right skills and resources to do so. Destination managers need support to develop new skills and new ways of working that will enable them to move beyond tourism marketing.”

Dr Mark Milstein, co-author of the report, said: “This is a challenge of investing for the long-term health of a critical global economic sector. Future success will require collaboration among business, government, and civil society so that destinations are managed as the valuable, yet vulnerable, assets that they are.”

The authors conclude that some destinations are more vulnerable to the invisible burden and should be prioritised. For instance:

  1. Where there is a high risk of climate change impacts (which would disproportionately affect a visitor economy) – for instance, island states.
  2. Where the rise of the global middle class is driving tourism growth at unsustainable levels – for instance, in Southern and Southeast Asia.
  3. Where there is a high percentage of economic dependence on tourism – for instance, in the Caribbean.
  4. Where the ability of local government to manage tourism growth is low, in terms of budgets and human capital – a problem that has been found in both advanced and emerging economies.

The analysis draws upon academic literature, case studies, expert interviews and media reports, and provides a wealth of examples of the invisible burden.  Cases are drawn from Thailand, Mexico, and the Maldives, as well as Europe, Africa, and Latin America. The report also gives insights into types of data-driven systems, such as GIS mapping tools and the Smart Cities concept, which can address growth issues and facilitate new forms of investment.

The free report is available at invisibleburden.org.

Travel News | eTurboNews

Turkish Airlines Cargo carries Topkapı and Dolmabahçe Palaces’ artifacts to Japan

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Turkish Cargo, the air cargo brand of Turkish Airlines that provides service to 124 countries, carried 186 historical artifacts, owned by Dolmabahçe and Topkapı Palaces, to Tokyo, the capital of Japan, as the sponsor carrier, in order to be displayed at the exhibition titled as “The Ottoman Empire and Tulip Culture” held as part of the events organized for 2019 which was declared as the “Year of Turkish Culture” across Japan.

Before the carriage operation through Istanbul – Narita route, the artifacts in Topkapı and Dolmabahçe Palaces were packaged with protective materials that shielded their texture and structure before they were put into 56 high-security wooden cases. Using a wide-body B777F type air freighter belonging to Turkish Cargo, the flight carried no other cargo due to the significant nature of the operation.

Acting with the utmost care for its carriage operations involving historical artifacts, Turkish Cargo conducted this operation with its expert teams again. With this successful operation, the artifacts that have been preserved meticulously for long years in Topkapı Palace such as “Bed of Suleiman the Magnificent”, “Kaftan of Sultan Osman II”, “Ceremonial Flask” along with the artifacts in Dolmabahçe Palace such as “Yusen Shippo Vase”, “Wooden Writing Table”, and “Bamboo Mirror” which were gifted to Sultan Abdulhamid II, by Emperor Meiji of Japan, have been all delivered to Japan.

These 186 artifacts, which weigh around 8 tons and carry great significance for the Turkish culture and history, will be displayed at the National Art Center, Tokyo, between March 20 – May 20, and at the National Museum of Modern Art, Kyoto, between June 14 – July 28.

Bringing the missing pieces of the ‘Gypsy Girl Mosaic’ back to its home, carrying more than 50 masterpieces, displayed at the Louvre Museum in Paris, to Tehran, as well as the ‘The Tomb of Heracles’, dating back to the Roman era, to Istanbul from Geneva, Turkish Cargo, the dynamic brand of the air cargo industry, proved once again how reliable it is in carriage of art works requiring utmost care. In addition to the extensive flight network of Turkish Airlines that reaches to 306 destinations, Turkish Cargo maintains its successful operations by operating dedicated direct cargo flights to 85 destinations.

Turkish Cargo provides service to its global clients across 124 countries with its three vulnerable cargo rooms and certificated staff members in carriage operations for art works requiring utmost care. Turkish Cargo keeps all movements of its vulnerable and valuable cargo under supervision by means of the cameras installed in and around its storage facilities.

Travel News | eTurboNews

Building Resilience of Caribbean SMTEs: OAS launches $500,000 project

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The Organization of American States (OAS) has launched a US$500,000 project to assist the region’s small and medium tourism enterprises (SMTEs) to build resilience to natural disasters.

The project was launched during the 2nd Global Conference on Jobs and Inclusive Growth: Small and Medium Tourism Enterprises (SMTEs), hosted at the Montego Bay Convention Centre by the government and the United Nations World Tourism Organization on January 29.

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Speaking ahead of the launch, Tourism Minister Hon. Edmund Bartlett said, “We are so happy to have the vast expertise of the Assistant Secretary General of the Organization of American States (OAS), Nestor Mendez, at the launch who I am pleased to say comes bearing gifts. This very important resilience project for our SMTEs will help build the capacity of our sector to better help us become more resilient when disruptions occur.”

The project is funded by the United States Department of State and managed by the OAS Secretariat for Integral Development. It will assist small tourism enterprises in the Caribbean to overcome the various challenges that affect the ability of Governments and businesses alike to continue their business operations during and after catastrophic events in the Caribbean.

Participating countries set to benefit include: Antigua and Barbuda, The Bahamas, Belize, Barbados, Dominica, Grenada, Haiti, St. Lucia, St. Kitts and Nevis, St. Vincent and the Grenadines, Suriname, and Trinidad and Tobago.

It will be carried out in a two-year period, with the primary aim being to reduce the severity, impact and duration of disruptions caused by a disaster on the operations of the small enterprises in the Caribbean.

“The Caribbean is among the most tourism-dependent regions in the world and there is no other region whose travel and tourism industry is as vulnerable to disasters as the Caribbean. It is undeniable that climate change presents an existential threat to small island developing states and low lying coastal areas, which include the countries of the Caribbean,” said Assistant Secretary General of the OAS, Nestor Mendez.

He also noted that “The OAS identified, among the main long-term needs of the region, the need for tourism-related disaster preparedness and crisis management, communications plans as well as methodologies to follow before and after a disaster.”

This 2nd Global Conference on Jobs and Inclusive Growth: Small and Medium Tourism Enterprises (SMTEs), is a direct response to the global conference on jobs and inclusive growth hosted in Jamaica in 2017, which brought to the fore many of the perennial challenges faced by SMTEs, including issues of access to credit, marketing, technology and business development.

The conference organisers therefore saw it prudent to have another event focused solely on SMTEs and best practices that have direct relevance to their development.