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For Immediate Release | Official News Wire for the Travel Industry

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US airlines wrongfully reject over 25% of their passengers’ compensation claims

April 16, 2019 by Forimmediaterelease

Consumer rights advocacy group released the results of a new study showing that United States airlines wrongfully reject more than 25% of compensation claims, indicating that more than one in five travelers are being denied up to $700 they are owed by Delta Air Lines, United Airlines, and American Airlines following flight disruptions.

Each year, more and more travelers flying out of the U.S. are eligible to claim compensation under European law EC 261 which covers travelers on European flights. AirHelp found more than 25% of valid claims filed against U.S. airlines for disrupted flights in 2016, 2017 and 2018 were turned away on wrongful grounds by airlines trying to avoid their obligation to travelers.

The travel experience is continuously getting worse due to overtourism. In the U.S., 407,000 travelers are eligible to claim compensation under EC 261 following flight delays and cancellations experienced last year, up from 370,000 the previous year. During the first three months of 2019, more than 75,000 passengers experienced disruptions due to the fault of the airlines that have made them eligible for compensation.

This trend is a small part of the larger issue of airlines mistreating passengers. A survey of travelers found 75% of U.S. travelers feel uninformed about their air passenger rights, and less than 25% of travelers who were on a disrupted flight actually file a claim, despite airlines being required by law to inform passengers of their rights.

How the U.S. Airlines Stack Up

Of the U.S. airlines, Delta Air Lines wrongfully rejects the most claims at a rate of one in three. United Airlines wrongfully rejects nearly one in four claims, and American Airlines rejects one in every five. According to an annual ranking of global airlines and airports, U.S. airlines’ unsurprisingly perform poorly, with each major carrier earning less than seven out of 10 for quality of service.

The most popular U.S. airlines ranked on wrongfully rejected claims rate

United States ranking Global ranking for wrongfully rejected claims rate

Airline Wrongfully rejected claim rate

1 32 Delta Air Lines 32%
2 42 United Airlines 23%
3 44 American Airlines 22%

Data from January 1, 2016 to December 31, 2018

“The bleak picture in the U.S. is just the tip of the iceberg. The volume of legitimate passenger claims being wrongfully rejected by airlines is appalling. Flight delays and cancellations are increasingly heaping chaos on passengers, and travelers are forced to fight airlines for compensation they’re rightfully owed,” says Henrik Zillmer, CEO of AirHelp. “It’s all very well for airlines to say they will compensate passengers who make their claim directly. The reality is that thousands of passengers are continuing to face an impossible struggle to claim the money they’re entitled to. If they are embroiled in a legal battle with an airline, passengers may face costs to hire a lawyer to push through their claim, which can make fighting for compensation virtually impossible.”

U.S. Passenger Rights

U.S. passengers are protected under EC 261 for flights to the EU on an EU airline, and any flight departing from the EU. Cancelled flights, delays of more than three hours, and incidents of denied boarding are covered under EC 261, as long as the disruption was not caused by extraordinary circumstances such as weather, sabotage or political unrest. Eligible passengers may be entitled to financial compensation of up to $700 per person, and can file claims up to three years after the incident occurs.

Travelers have fewer protections on domestic U.S. flights, but can claim up to $1,350 in compensation for denied boarding due to overbooking, depending on the value of the ticket fare and ultimate delay in arrival to their final destination

Travel News | eTurboNews

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US Advisory for Democratic Republic of Congo: Reconsider travel

March 22, 2019 by Forimmediaterelease

The US Department of State has issued a travel advisory for the Democratic Republic of Congo advising that travel be reconsidered due to crime and civil unrest. Some areas have increased risk.

The Travel Advisory recommends:

Do not travel to –

  • North Kivu and Ituri provinces due to Ebola.
  • Eastern DRC and the three Kasai provinces due to armed conflict.

Violent crime, such as armed robbery, armed home invasion, and assault, while rare compared to petty crime, is not uncommon, and local police lack the resources to respond effectively to serious crime. Be aware that assailants may pose as police or security agents.

Many cities throughout the country experience demonstrations, some of which have turned violent.  Police authorities have at times responded with heavy-handed tactics that have resulted in civilian casualties and arrests.

The U.S. government has limited ability to provide emergency services to U.S. citizens outside of Kinshasa due to extremely limited infrastructure and poor security conditions.

Read the Safety and Security section on the Country Information Page.

If you decide to travel to the Democratic Republic of the Congo:

  • Avoid demonstrations.
  • Use caution when walking or driving at night.
  • Always carry a copy of your U.S. passport and visa (if applicable). Keep original documents in a secure location.
  • Visit the CDC Travel Notice on Ebola in Democratic Republic of the Congo, which has information on this outbreak.
  • Visit the CDC Travelers’ Health Page for the Democratic Republic of the Congo, which includes information on Ebola.
  • Consult with a doctor for preventive medical advice. Many diseases present in the DRC have symptoms similar to Ebola. If suspected to have Ebola, you could face travel delays.
  • Enroll in the Smart Traveler Enrollment Program(STEP) to receive Alerts and make it easier to locate you in an emergency.
  • Follow the Department of State on Facebookand Twitter.
  • Review the Crime and Safety Report for the Democratic Republic of the Congo.
  • S. citizens who travel abroad should always have a contingency plan for emergency situations. Review the Traveler’s Checklist.

North Kivu and Ituri Provinces

Sporadic but severe outbreaks of violence targeting civilians, including killing, rape, kidnapping, and pillaging, continue throughout North Kivu, South Kivu, Tanganyika, Haut Lomami, Ituri, Bas-Uele, and Haut-Uele provinces.

A significant number of both confirmed and probable cases of Ebola have been reported in nine health zones of Congo’s North Kivu and Ituri provinces.

The U.S. government is unable to provide emergency services to U.S. citizens in North Kivu and Ituri provinces as U.S. government travel to these areas is restricted.

Visit the government website for Travel to High-Risk Areas.

The Eastern DRC Region and the Three Kasai Provinces

Parts of eastern DRC and the provinces of Kasai Oriental, Kasai Central, and Kasai Occidental are unstable due to armed group activity and military operations.  Major outbreaks of violence include the targeting of civilians in these areas.

The U.S. government is unable to provide emergency services to U.S. citizens in eastern DRC region and the three Kasais provinces as U.S. government travel to these regions is restricted.

Visit the government website for Travel to High-Risk Areas.

Travel News | eTurboNews

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