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For Immediate Release | Official News Wire for the Travel Industry

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US airlines wrongfully reject over 25% of their passengers’ compensation claims

April 16, 2019 by Forimmediaterelease

Consumer rights advocacy group released the results of a new study showing that United States airlines wrongfully reject more than 25% of compensation claims, indicating that more than one in five travelers are being denied up to $700 they are owed by Delta Air Lines, United Airlines, and American Airlines following flight disruptions.

Each year, more and more travelers flying out of the U.S. are eligible to claim compensation under European law EC 261 which covers travelers on European flights. AirHelp found more than 25% of valid claims filed against U.S. airlines for disrupted flights in 2016, 2017 and 2018 were turned away on wrongful grounds by airlines trying to avoid their obligation to travelers.

The travel experience is continuously getting worse due to overtourism. In the U.S., 407,000 travelers are eligible to claim compensation under EC 261 following flight delays and cancellations experienced last year, up from 370,000 the previous year. During the first three months of 2019, more than 75,000 passengers experienced disruptions due to the fault of the airlines that have made them eligible for compensation.

This trend is a small part of the larger issue of airlines mistreating passengers. A survey of travelers found 75% of U.S. travelers feel uninformed about their air passenger rights, and less than 25% of travelers who were on a disrupted flight actually file a claim, despite airlines being required by law to inform passengers of their rights.

How the U.S. Airlines Stack Up

Of the U.S. airlines, Delta Air Lines wrongfully rejects the most claims at a rate of one in three. United Airlines wrongfully rejects nearly one in four claims, and American Airlines rejects one in every five. According to an annual ranking of global airlines and airports, U.S. airlines’ unsurprisingly perform poorly, with each major carrier earning less than seven out of 10 for quality of service.

The most popular U.S. airlines ranked on wrongfully rejected claims rate

United States ranking Global ranking for wrongfully rejected claims rate

Airline Wrongfully rejected claim rate

1 32 Delta Air Lines 32%
2 42 United Airlines 23%
3 44 American Airlines 22%

Data from January 1, 2016 to December 31, 2018

“The bleak picture in the U.S. is just the tip of the iceberg. The volume of legitimate passenger claims being wrongfully rejected by airlines is appalling. Flight delays and cancellations are increasingly heaping chaos on passengers, and travelers are forced to fight airlines for compensation they’re rightfully owed,” says Henrik Zillmer, CEO of AirHelp. “It’s all very well for airlines to say they will compensate passengers who make their claim directly. The reality is that thousands of passengers are continuing to face an impossible struggle to claim the money they’re entitled to. If they are embroiled in a legal battle with an airline, passengers may face costs to hire a lawyer to push through their claim, which can make fighting for compensation virtually impossible.”

U.S. Passenger Rights

U.S. passengers are protected under EC 261 for flights to the EU on an EU airline, and any flight departing from the EU. Cancelled flights, delays of more than three hours, and incidents of denied boarding are covered under EC 261, as long as the disruption was not caused by extraordinary circumstances such as weather, sabotage or political unrest. Eligible passengers may be entitled to financial compensation of up to $700 per person, and can file claims up to three years after the incident occurs.

Travelers have fewer protections on domestic U.S. flights, but can claim up to $1,350 in compensation for denied boarding due to overbooking, depending on the value of the ticket fare and ultimate delay in arrival to their final destination

Travel News | eTurboNews

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LGBT Hawaii supports Lesbian Tourist and today’s U.S. Supreme Court Ruling

March 19, 2019 by Forimmediaterelease

LGBT Hawaii thanked lesbian couple Diane Cervelli and Taeko Bufford from California for standing up for what is decent and right. “It makes a difference to all our LGBT visitors and for the travel and tourism industry and for our State as a whole. We welcome LGBT visitors with open arms”,  said Scott Foster of LGBT Hawaii.

LGBT Hawaii issued a statement today applauding today’s ruling by the US Supreme Court that rejected the appeal of a Hawaii Bed and Breakfast owner who denied renting a room to a lesbian couple.

Their decision upholds an earlier Hawaiian State court ruling that found the Aloha Bed & Breakfast in Hawaii Kai violated Hawaii’s anti-discrimination law by denying the couple a room because of the owner’s religious beliefs. B&B owner Phyllis Young had admitted during the Hawaii court proceedings that she turned the women away because she believed that LGBT relationships were “detestable” and “defiled the land.”

California couple Diane Cervelli and Taeko Bufford were represented by Lambda Legal, a nonprofit LGBTQ rights organization.

Scott Foster of LGBT Hawaii said: There is no room for discrimination in Hawaii. Hawaii is an open and tolerant rainbow society ruled by the spirit of Aloha. We welcome every visitor, regardless where they are from, and regardless of their sexual orientation. We’re pleased with the decision of both the Hawaii and U.S. Supreme Court.

Here is what happened: In 2007 a Lesbian couple Diane Cervilli and Taeko Bufford visited the Aloha State of Hawaii and booked a room at the Aloha Bed & Breakfast in Honolulu.

The owner of the B&B Phyllis Young refused to rent a room to the couple claiming a conflict with her religious belief.  The couple went to court and a Hawaii State court ruled that Young ran afoul of Hawaii’s public accommodation law, which among other things bars discrimination on the basis of sexual orientation.

Young took the case all the way to the U.S. Supreme Court. The highest court in the United States handed a defeat on Monday to a bed and breakfast owner in Hawaii who turned away the lesbian couple. Litigation will now continue to determine what penalty Young might face.

SOURCE: www.lgbthawaii.com 

Travel News | eTurboNews

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