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New GM appointed at Le Meridien Kota Kinabalu

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Le Méridien Kota Kinabalu announced the appointment of Mr. Kanit Sangmookda as the new General Manager responsible for all areas in the Malaysian hotel including product development, financial performance, brand compliance, and guest satisfaction.

Born in Thailand, Mr. Kanit holds a master’s degree in International Business Management majoring in Management and Economics from Wollongong University in Australia. He brings with him more than 19 years of experience, working in leading international chain hotels including Marriott International, Minor Hotel Group and former Starwood Hotels and Resorts. His first taste of the hospitality industry was as a Reservation Agent in JW Marriott Hotel Bangkok. Through continuous learning and self-development, he has proven himself to be proficient and competent with his appointment as the Director of Revenue Management at Bangkok Marriott Resorts & Spa and The Westin Kuala Lumpur, as well as the Regional Director of Revenue Management for Starwood Hotels & Resorts – Southeast Asia.

Mr. Kanit is no stranger to the hospitality industry in Sabah where he served as the General Manager of Four Points by Sheraton Sandakan for almost three years. Prior to his appointment at Le Méridien Kota Kinabalu, Mr. Kanit was the General Manager for Le Méridien Jakarta where he spearheaded the renovation of the hotel rooms and their lobby lounge as well as the migration to Marriott International after the acquisition of Starwood.

Passionate, articulate and personable, Mr. Kanit is a creative leader who believes the success of an organization comes from a competent and innovative team. He drives his team to efficiently achieve their business goal by mentoring them to fulfill their full potential both professionally and personally.

Besides the dedicated contribution to the internal companies, his team and hotel owner, Mr. Kanit is also passionate in serving the tourism and hospitality industry in almost every market he presented as he believes in giving back to community and pay it forward to the next generation. Back in Thailand, he spent his weekend being part time lecturer at Hotel Management Faculty of Assumption University. During his time in Sandakan, he was part of the pioneer Executive Committee team of Sandakan Tourism Association (STAN) which established in 2015. While at the same time, he also represented Sandakan hotels as Executive Committee in Malaysia Hotels Association (MAH) – Sabah/Labuan chapter as well. When he moved to Jakarta, Indonesia; he also joined Jakarta Hotel Association as Executive Committee which he spearheaded Education and CSR sector and driven multiple activities for the organization.

As the new General Manager, Mr. Kanit looks forward to bringing new ideas and initiatives to revive the existing Le Méridien Kota Kinabalu to a new level. “With a different pair of eyes and my experiences, some things are better when seen from a new perspective,” he said.

When not on hotel grounds, Mr. Kanit is a family man who enjoys music, sports and fitness activities as well as photography.

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Tourism Clubs launched for primary and secondary students 

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Students of primary and secondary schools around Mahé, Praslin and La Digue can now be part and parcel of the booming tourism industry as the Ministry for Tourism and its partner the Seychelles Hospitality and Tourism Association launch the Tourism Clubs for Seychellois students.

The initiative launched on Friday March 22, 2019 at the AVANI Seychelles Barbarons Resort and Spa on Mahé is the result of a long preparation germinating from discussions held during the Tourism Festival organized by the Tourism Department last year.

The aim of the project is to educate students about the tourism industry and trigger their interest for a career in hospitality and tourism.

The launch was conducted by the Minister for Tourism, Civil Aviation, Ports and Marine, Mr.  Didier Dogley and Mrs. Jeanne Simeon, Minister for Education and Human Resource Development.

The ceremony also saw the presence of Mrs. Anne Lafortune, Principal Secretary for Tourism, Principal Secretary for Early Childhood, Primary and Secondary Education, Dr Odile de Commarmond, and Seychelles Hospitality and Tourism Association Chairperson, Mrs. Sybille Cardon alongside Martin Kennedy.

In his opening statements, Martin Kennedy who presided the event’s proceedings mentioned that all the respective ministries, stakeholders and educators equally have a role in helping the young Seychellois to imagine themselves as a major successful partner in the tourism industry.

Speaking at the launch the Minister for Education and Human Resource Development, Mrs. Jeanne Simeon commended the stakeholders of the Tourism sector for their active commitment in providing an extra-curricular activity that would not only benefit the development of students but also impact on their life choices.

“As a country we should not underestimate the importance of the Tourism Industry as the major pillar of our economy and it is of utmost importance that this is transmitted to our children from primary. Tourism should be seen as a sector that helps builds our country’s brand and value,” said Minister Simeon.

Minister Dogley supported the statement as he addressed the gathering emphasizing that it is his pride that Seychellois manage more than 60 percent of the small hotel establishments.

“I thank all the partners, especially ministry for Education and Human Resource Development, the private sector and club coordinators as we all work towards building the next generation of hoteliers and educating them about the importance of keeping our local tourism industry’s standard high in order to maintain our reputation as a destination,” said Minister Dogley.

Mrs. Sybille Cardon, also present, expressed her satisfaction to see the project concretize. She mentioned that with the implementation of the tourism clubs, the industry is hoping to see a very positive response.

With the tag line “We are Tourism,” the call for our responsibility as Seychellois is once again called upon to raise the profile of our Destination and the standard of our Tourism industry.

The event concluded with presentations made from students from Mont-Fleuri Primary School and Beau-Vallon Secondary School.

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Crime is out of control and rampant in Waikiki: Let’s make it unwelcoming for homeless

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The perception is that crime is out of control and rampant in Waikiki. We want to make Waikiki unwelcome and uncomfortable for homeless people.

Crime is not out of control, according to Susan Ballard, Chief Honolulu Police Department.”Waikiki is a safe location for visitors and residents.”

However, the police chief together with Jerry Dolak, president of the Hawaii Hotel Visitors Industry Security Association wants to make sure Waikiki is an unwelcoming and uncomfortable place for the homeless to hang out.

Today the Hawaii Lodging and Tourism Association Security Conference at the Hawaii Prince Hotel in Honolulu brought security experts and leaders of the Waikiki hotel business together.

“Our Competitive edge is safety and security. One incident can change this,” said Mufi Hannemann, Hawaii Lodging & Tourism Association, President & CEO.

The Honolulu Police Department is training officers in communication, conflict resolution, and re-de-escalation. Crisis intervention training (CIT) of the Honolulu Police Department (HPD) officers is to identify individuals in crisis or living with mental disabilities, like many within the homeless community.

The HPD emphasizes building relationships with the community and businesses. They encourage officers to get out of their cars and talk to the community and businesses to facilitate open communication and relationships, this can reduce crimes.

There are groups, not gangs in Waikiki. There is no organized crime, however, there are delinquent juvenile groups from other parts of Oahu.

Most of the discussion this morning was about the homeless problem. Lack of mental health care, the attractiveness to receive handouts the State of Hawaii doesn’t have but most homeless people on the Island of Oahu love is in Waikiki. Tourists do not want to see them, but many feel sorry, but businesses see them as a pest.

Bob Finley, chair of the Waikiki Neighborhood Board felt the hotels are trespassing  “them” and now “they” are on our doorstep at residential condominiums buildings.

Police officers explained how a homeless person could effectively have trespassed, so HPT could arrest such a violator. A member of the audience suggested for the courts to trespass any homeless convicted of such a crime to be no longer allowed in Waikiki altogether. This would slowly clean and isolate the 2-mile long tourist center from those that have no home to go home to.

Justin Philipps, the Homeless Outreach Manager of the Institute for Human Services explained the success of a program to provide transportation for homeless people to leave the State. He explained the homeless person has to pay half of the airline ticket, and we provide the other half.

Jessica Lani Rich, president, Visitor Aloha Society documented two cases where homeless with mental conditions attack tourists, in one case almost killed a visitor who came to attend a wedding and instead ended up in a hospital and is now disabled for the rest of her life.

“Tourism is everyone’s business in this State, even if you don’t live in Waikiki or work directly in this business.”, said Juergen Steinmetz, a long time resident of Hawaii and CEO of the eTN Corporation. “Chasing homeless people from one street to another, not forcing seriously mentally ill people to get treatment is putting our economy and our visitors at risk.

“The State has to find the money needed to help a homeless person and provide a chance to enter society. Tourism stakeholders must push legislators to provide the money and methods to help resolve this issue once and for all. The tourist industry should use its power and profits to push the State to act effectively. Someone has to take ownership of the problem, and it cannot be only well-meaning charities, churches, and other nonprofit organizations.”

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Ontario tourism sector set for Rural Tourism Symposium

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Tourism industry professionals from across Ontario will gather at Lang Pioneer Village in Keene this April for the second annual Rural Tourism Symposium. The one-day conference, with the theme “Redefining Success”, takes place 8:30 a.m. to 5 p.m. on Thursday, April 11, at the Peterborough County Agriculture Heritage Building at Lang Pioneer Village.

More than three million visitors visit Peterborough & the Kawarthas every year, including rural destinations such as Stoney Lake. Peterborough & the Kawarthas Economic Development is hosting tourism industry professionals from across Ontario on April 11, 2019 for the second annual Rural Tourism Symposium in Keene.

Hosted by Peterborough & the Kawarthas Economic Development (PKED) in partnership with Chatham-Kent Tourism, the event is also supported by Grey County Tourism, Simcoe County Tourism, Headwaters Tourism, Kawartha Lakes Tourism, and Kawarthas-Northumberland (Regional Tourism Organization 8).

There’s no question that tourism is an important economic driver in Ontario, particularly for rural communities. According to PKED’s director of tourism and communications Tracie Bertrand, Peterborough & the Kawarthas alone draws around three million visitors every year who contribute approximately $300 million to the local economy.

“Part of our region’s competitive edge is that we offer the best of vibrant city, complemented by rolling hills of farmland and famed Ontario cottage country,” Bertrand says. “There are more than a thousand tourism businesses located in our region, ranging from retail to restaurants and from accommodations to attractions.”

But the April 11 symposium is not just limited to Peterborough & the Kawarthas: it’s been specifically designed to raise the profile of tourism in rural Ontario, and will attract rural tourism stakeholders, destination marketing organizations, and tourism businesses from across the province.

“We’re hoping this event sparks conversation and builds momentum for rural tourism in the province of Ontario,” Bertrand explains. “Industry professionals, both locally and from away, will gain insight from our expert speakers to leverage efforts at the provincial and national level, capitalize on opportunities, and create partnerships for success.”

The symposium begins with a keynote presentation entitled “Leverage Your Reach with Destination Ontario” by Lisa LaVecchia, president and CEO of Destination Ontario.

Legally known as the Ontario Tourism Marketing Partnership Corporation, Destination Ontario is an agency of the Government of Ontario that markets the province as a preferred four-season tourist destination in a globally competitive tourism market. Under LaVecchia’s leadership, Destination Ontario has produced innovative and award-winning brand campaigns, including the ‘Epic Is ON’ campaign for the Pan Am/Parapan Am Games and the ‘Where Am I?’ campaign.

The symposium also includes:

A presentation by Beth Potter, president and CEO of the Tourism Industry Association of Ontario, entitled “Stronger Together. Presenting a United Front for Rural Tourism” on how tourism industry professionals can collaborate with the association to achieve success.

An “Agritourism Farm Table Chat” led by the Culinary Tourism Alliance’s director of food tourism innovation Trevor Benson who, along with special guests, will discuss how to build bridges between the agriculture and tourism industries.

A presentation by Jewel Cunningham, director of Ontario Waterways with Parks Canada, called “Partnering for Success”. Cunningham will describe how partnerships can create exceptional visitor experiences and powerful economic impact in even the smallest of communities.

A presentation entitled “Showcasing Rural Ontario to National & International Visitors” by David Robinson of Destination Canada (formerly the Canadian Tourism Commission), a federal crown corporation that helps the Canadian tourism industry reach international markets. Robinson will explain how Canada measures up as a competitive hot spot for international travelers.

Finally, the symposium is also a stop on Canada’s national series of Tourism Town Halls, a partnership between the Tourism Industry Association of Canada, Destination Canada, and local industry partners. The Tourism Town Halls provide an opportunity for small and medium-sized tourism businesses across Canada to better understand efforts being made on national tourism issues.

“This tourism town hall will be especially important given the announcement of last week’s federal budget and the importance it placed on tourism as a high-growth sector,” Bertrand says.

The Tourism Town Hall includes a panel discussion with representatives from Destination Canada, the Indigenous Tourism Association of Canada, Tourism Industry Association of Ontario, and Peterborough & the Kawarthas Tourism, moderated by Michele Harris, director of economic and community development with the Municipality of Grey Highlands.

Reducing the negative impact on the environment is an important element of tourism, particularly in rural destinations, so sustainability is a focus of this year’s symposium. Rather than having print materials available at the symposium, information will be delivered digitally through a downloadable app. Waste, especially food waste, will be limited throughout the day and attendees will be encouraged to bring reusable water bottles and their own notepads or devices for making notes.

“We are excited to welcome tourism stakeholders from across the province and show them how we are redefining success in tourism in our communities,” Bertrand says. “We are equally excited to have our tourism operators come out and celebrate what makes our industry unique, right here in our own backyard at the Agriculture Heritage Building at Lang Pioneer Village.”

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Puerto Vallarta Beach Club has a new director of operation

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Puerto Vallarta Beach Club announces the appointment of John Douponce as Director of Operations of Puerto Vallarta Beach Club.

John Douponce brings a wealth of hospitality management expertise to Puerto Vallarta Beach Club, most recently as general manager of the Chamberlain West Hollywood for the past six years. During his tenure at the OLS Hotel & Resorts property, he was responsible for the execution of a $15 million redesign of the hotel’s accommodations, public spaces, rooftop pool deck and bar. He also worked with two other OLS properties, Le Parc Suite Hotel and Le Montrose Suite as general manager, and as area director of operations for Le Montrose Suite.

John is thrilled to be a part of the luxury Estate in Puerto Vallarta.  “I have been visiting here for many years, and this is a very comfortable home for me. I am delighted to introduce Puerto Vallarta Beach Club to new guests who will appreciate what I’ve come to love, the privacy and special personalization that distinguish it from luxury resorts among the world,” he notes.

John’s extensive background in hospitality covers management, operations, profit and loss, staff training and development as well as marketing and guest relations. His business management approach focuses on identifying the distinguishing aspects of a property, repositioning the property as needed, and creating a hospitality experience that is unparalleled in the industry, one that inspires guests to return year after year. His nearly 30 years in the hospitality industry have taken him from Michigan where he worked in both restaurants and hotels to hotels and resorts in North Carolina, Orlando, Hawaii and Los Angeles, with positions in sales, marketing and management.

John originally hails from Michigan and he has spent most of his career in California. Beyond his hotel positions, John has been active in the hospitality world as a member of California Travel & Tourism Association.  He also served on the boards of the West Hollywood Marketing & Visitors Bureau as well as of the West Hollywood Chamber of Commerce.  He is also active in the non-profit sector, serving on the board of directors for the AIDS Project Los Angeles.

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