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Starbucks Hawaii: Rotten food from the garbage and warm left over coffee

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Starbucks is not the only one to blame when human decency in America is under attack. Pearlridge Mall on the Island of Oahu is the second largest shopping mall in the State of Hawaii.  It’s far enough from the resort hotels, so visitors taking a bus or renting a car to explore the rest of Oahu don’t really find a lot of desire to visit Pearlridge Mall. This business center remains a very popular place for locals to shop, eat and to get entertained.


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Tourism stakeholders love for homeless people to remain on this part of the island. After all, hungry dirty and mentally challenged people are bad for Waikiki, bad for white sandy beaches and terrible for tourism business.

Starbucks is a popular place not only in Waikiki but also in Pearlridge.

This afternoon a well-groomed and well-dressed lady is sitting on a chair outside and by the entrance of Pearl-Ridge Starbucks asking everyone walking by for a Dollar. She is very polite, humbled and obviously desperate.

Right in front of the Starbucks entrance is a not so well dressed local homeless man searching through the garbage can Starbucks customers fill up. After checking 3 or 4 thrown away cups, he gets lucky and finds some leftover coffee to drink and even a once delicious frappuccino drink with some whipped cream left. The coffee may be lukewarm, but no complaints here.

It’s 3 pm now, and the obviously hungry homeless man found a container with leftover breakfast, someone threw away hours before. It appears to be hash browns and eggs. The man tried to eat it but had to spit it out. Apparently, it was already bad.

Welcome to the State of Hawaii, welcome to where America needs to be great again urgently. This is a part of the Aloha State today in midst of a homeless emergency.

As long as homeless people stay away from Waikiki and the tourist beaches the world is ok. It enables hotels and resorts to charge $500 = $1000.00 for a room night, pay minimum wages to staff, and later wire all the profits to their mainland-based headquarters.

Laws and city ordinances give the police power to make it illegal to remain on beaches at night, sleep in cars or on public land. Homeless are turned into vagabonds having to move their shopping cards belonging constantly. They have no friends, they feel no Aloha.

On the other hand, tourism Business is good.

Unfortunately, minimum wages are not living wages and cannot buy a roof over someone’s head in Hawaii.

Hotels sometimes donate to the food bank or to other charity, but overall the attitude remains, “It’s not the problem of the Hawaii tourist industry to take care of the homeless and drug users.”

The State is wasting billions for a rail system that has been in the making for years. There is no money to fix the thousands of potholes everywhere on the island, and there certainly is no money to seriously address the homeless problem.

In 2015 homeless people had a solution: Get naked! 

WRONG, it’s everyone’s problem. It includes Starbucks of course.
Tourism is everyone’s business in a place like Hawaii, where this is the number one money earner and business. Where is the Aloha Hawaii is so famous for?

www.starbucks.com

 

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Viking Cruises expands European river fleet

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Viking Cruises today welcomed the latest additions to its river fleet, with the naming of seven new river ships during a celebration on the Rhine River in Basel, Switzerland. Of the seven ships, six are Viking Longships – Viking Einar, Viking Sigrun, Viking Sigyn, Viking Tir, Viking Ullur and Viking Vali – which will be deployed on Viking’s most popular itineraries on the Rhine, Main and Danube Rivers. The seventh new ship – Viking Helgrim – was inspired by the Longships design and built specifically for the Douro River, bringing the company’s total number of sister ships in Portugal to four.

This launch of new river ships is Viking’s latest milestone as the company continues to expand and dominate industry awards. Just two weeks ago, Viking swept Cruise Critic’s 2019 Cruisers’ Choice Awards with 11 First Place Wins – including the new “Best for River Cruises” category – and just last month the company took delivery of its sixth ocean ship, Viking Jupiter, which will be named in Oslo on June 6. In addition, Viking was again named the #1 River Cruise Line by Condé Nast Traveler in the publication’s 2018 Readers’ Choice Awards, and Travel + Leisure readers named Viking a #1 Ocean Cruise Line and one of the World’s Best River Cruise Lines in the 2018 World’s Best Awards.

“We began hosting guests on the rivers of Russia 22 years ago, and we have always done things differently. We focus on the destination, and we provide travel experiences that allow our guests to learn, to enrich their lives and to explore the world in comfort. It is ‘The Viking Difference’ that has made us the leading river cruise line in the world – and has helped river cruising become one of the fastest-growing segments of travel,” said Torstein Hagen, Chairman of Viking. “As the leader, it is also important that we recognize those who have helped us achieve success. This year I am especially proud to honor members of the Viking family as godmothers of our newest river ships.”

Viking Naming Ceremony

In keeping with a maritime tradition that dates back thousands of years, Viking invited seven long-serving employees and important members of the company’s family to serve as honorary godmothers of the new ships.

•Leah Talactac, Godmother of Viking Einar
•Natalia Hofmann, Godmother of Viking Helgrim
•Wendy Atkin-Smith, Godmother of Viking Sigrun
•Rikke Semb Pertile, Godmother of Viking Sigyn
•Gisela Rückert, Godmother of Viking Tir
•Linh Banh, Godmother of Viking Ullur
•Minxuan Zhao, Godmother of Viking Vali

The naming event was executed by connecting the new ships via satellite across four European cities. Viking Einar and Viking Sigrun were docked in Basel and named by in-person by their godmothers. The other five ships were “virtually” named by their godmothers: Viking Sigyn and Viking Ullur in Rostock, Germany; Viking Tir and Viking Vali in Brunsbüttel, Germany; and Viking Helgrim in Porto, Portugal. In keeping with another maritime tradition, a bottle of Gammel Opland aquavit was broken on the bow of each new ship. Gammel Opland hails from the same county in Norway where Chairman Hagen’s mother, Ragnhild – also lovingly known as “Mamsen” – was born and was her favorite brand of aquavit. Following the naming event, guests enjoyed dinner at Basel’s Fondation Beyeler museum, set amidst the museum’s newest and most ambitious exhibition: The Young Picasso. Blue and Rose Periods. Guests were also treated to a performance by Alma Deutscher, the 14-year-old English composer, pianist, violinist, and child prodigy – who is a favorite of Chairman Hagen’s.

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Sexually assaulted by hotel staff? TripAdvisor tells woman leave a review

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TripAdvisor is the largest travel site in the world, with 456 million people visiting the site every month to search for accommodation and other hospitality sites ranked according user reviews.

Two women alleged they were raped by staff employed by businesses currently promoted on TripAdvisor and said the company is failing its “duty to public safety” in the way it handles such complaints. They said they fear others are at risk without information about prior alleged incidents being made visible on the business page. These hotels are continuing to be promoted on TripAdvisor.

One woman said she was raped by a tour guide whose business was being promoted on the TripAdvisor. After contacting the hotel where he worked and reporting him to the police, she wanted to warn other tourists.

TripAdvisor’s response was to tell her to leave a first person review detailing her sexual assault on the website.

“I was in disbelief. Am I seriously being asked to recall the humiliating details of my own sexual assault? Was this global company pushing me to relive my trauma on their forum for everyone to see and comment, or worse of all for the perpetrator who is still out there, to respond to me, troll me?,” she said. “It left me feeling shattered, hopeless and alone.”

TripAdvisor told her that they do not remove a business from their site if a staff member was accused of sexual assault or rape, even temporarily to conduct an internal review. The company then shared 5 links with her of reviews detailing sexual assault and rape, allegedly committed by staff at different hotels, as examples of how she might write her own review.

In one review that TripAdvisor shared with her in an email dated November 2018, an 18-year-old woman said she had her drink spiked and was raped at a resort in Jamaica. She claimed the hotel hired lawyers to mount a case against her, even after undergoing a rape test at a local hospital.

The resort currently has a 4.5-star rating out of 5. There is no flag on the hotel’s TripAdvisor page to suggest any such attack has ever occurred. The only way to know would be to scroll through and read more than 5,000 reviews.

TripAdvisor ranks hotels based on the star rating given by users, but individual reviews are presented chronologically on listing page for the hotel. A review which detailed allegations of sexual assault could easily be overtaken by more recent reviews and be harder to find.

There are 40 examples of reviews describing sexual assault, rape, and groping committed by staff members of highly-rated hotels and other travel businesses on TripAdvisor. In only 14 of those cases, the hotel or travel business – such as tour guides – had replied to the review, with just one review indicating whether disciplinary action had been taken against the staff member in question.

TripAdvisor left this woman’s review as pending, because she did not write it as a first person account and it remains unpublished. She told the company she did not want to publish “first hand experiences” in fear of being contacted and identified by people whose attention she did not want to attract, including the alleged perpetrator. TripAdvisor suggested she created a burner account under an anonymous name to leave the review.

TripAdvisor has previously attempted to grapple with complaints of sexual assault. In November 2017, it said it would add a warning tags to hotels where “health, discrimination, and safety” issues have been reported – but would not explicitly say what the business has been flagged for. The decision came after the company deleted a review detailing a rape case in a hotel in Mexico because the language used breached its guidelines.

The amount of time a badge remains on a business listing is determined on a case-by-case basis, but the company uses a period of 3 months as a guideline for re-evaluation. TripAdvisor said there are currently 4 flags up on business listing pages. None of the flagged hotels or travel businesses have any warning on the business page of prior allegations made about staff.

Complainants believe a red flag on a business for 3 months to evaluate the ongoing safety of the listing is not enough, especially when little to no action is taken against the alleged attackers still employed at hotels and businesses.

Another woman, Christine, 44, from Toronto, Canada, alleged she was raped in a hotel in the Caribbean while on holiday with her family. She said the process of leaving the complaint of sexual assault as a review was futile as reviews were routinely “buried” by other reviews, making it difficult for users to find.

She added that the reviews detailing sexual assault attacks should not be lumped alongside other 1-star reviews complaining about “bed sheets.”

“They definitely should have a different kind of review system, for these types of incidences so they’re not buried in with everyone’s reviews about you know, the quality of the towels or the sheets. Especially if it’s a safety issue, particularly for women.”

Christine decided to go public with her story because, she says, “TripAdvisor has a major platform and really they have a duty for public safety, because it is a big problem. I’m not overstating it when I say it’s widespread.

“Many women contacted me and said this has happened to them, too, by a different staff member at another hotel. And we need to be aware of it.”

TripAdvisor said while the company was unsure if the reviews complaining of rape would have an impact on a business, it believed reviews were “very helpful” to travelers to inform them about where to stay or visit.

TripAdvisor added it had a team of hundreds of people working on content moderation focused on “maintaining the integrity” of the site, and that thousands of reviews on the website described health and safety issues, including sexual assault and other crimes.

The company said it took into account a number of issues before giving a business a flag, including whether a staff member of a business listed was implicated in the review complaint. The company adds a flag to listings where there are media reports of the issue or when a first-hand review is not “readily accessible.”

It said its notifications are not confirmation of the events but were there to “encourage consumers to do additional research outside of TripAdvisor” of the safety of the businesses. However, the company claimed most businesses that had received a flag had taken steps to address the issue that caused the media coverage.

In a statement to the Guardian, TripAdvisor said: “It is terrible that some travelers endure serious issues such as assault or rape, and we hope our platform can be used by them to help warn and protect others. It is important that reviewers follow our publishing guidelines to ensure the accuracy of our reviews, and when these reviews are not readily available and news reports exist that detail recent and pervasive health and safety matters, TripAdvisor’s notification process helps alert travelers about potential issues at a location.”

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Bartlett: Tourism driving economic growth through events and experiential activities

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Tourism Minister, Hon Edmund Bartlett says Jamaica’s tourism industry has benefitted tremendously from the recent staging of mega culinary and entertainment festivals.

In the month of March, Jamaica hosted its second annual Jamaica Blue Mountain Coffee Festival, the inaugural Jamaica Rum Festival as well as the much-anticipated Buju Banton Long Walk to Freedom concert. Each event saw thousands of patrons, with many visiting from overseas.

“I am very happy to announce that tourism arrivals have been impacted positively in March, from these mega-festivals. They provided an opportunity for us to broaden the market by bringing more people to the destination to meet a variety of passion points which embody the very best of our food, culture and music,” said Minister Bartlett.

The Minister also noted that preliminary figures indicate that arrivals for Kingston’s Norman Manley International Airport, last Friday, ahead of Buju Banton’s Long Walk to Freedom concert, show that 2,434 foreign nationals visited. This represents a 143% increase over the same period last year.

The data from the Jamaica Tourist Board also shows that 7,389 foreign nationals arrived into Montego Bay on Friday, which is a 58% increase over the same day last year.

“The arrivals over the weekend have been very strong and as an industry we are ecstatic. Our focus on our core tourist arrivals remains on strong footing from our key source markets. Since the start of the year, as at yesterday we have receive 72,999 more visitors than last year overt the same period,” said the Minister.

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WTTC: Greek tourism sector growing over three times faster than wider economy

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In 2018, the Greek Travel & Tourism sector grew at a rate of 6.9% – over three and a half times the pace of its wider national economy, which grew by 2.0%.

The sector represents 20.6% of Greek GDP compared to the global average of 10.4%. This means that one in every five Euros spent in Greece last year came from the Travel & Tourism sector, worth €37.5bn (USD $44.6bn).

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Meanwhile, one quarter of all employment in Greece is based in Travel & Tourism – equivalent to 988.6k jobs. In 2019, this figure is forecast to surpass one million for the first time since WTTC records began.

Even at the height of economic performance before the financial crisis, Greece still employed less people in Travel & Tourism than they did in 2018 (934.5k in 2006), indicating that not only has the sector economy recovered but it is now outperforming its previous peaks.

The same is true for GDP contribution, which has never before amounted to 20% of total GDP.

These figures come from the World Travel & Tourism Council’s (WTTC) annual review of the economic impact and social importance of the sector. The research, conducted for almost 30 years by WTTC, which represents the global private sector of Travel & Tourism, shows that in 2018 the Greek sector:

• Outpaced the EU’s regional Travel & Tourism growth rate of 2.4%. Both the EU and Greece’s wider economies grew at a rate of 2.0%, but the Greek travel sector leapt ahead of regional averages.

• Benefitted from €18.5bn international visitor spend, representing 27.9% of total exports.

• Two-thirds of inbound Greek travel spend came from international visitors (66%), and one-third from domestic travel (34%).

• Was driven by leisure spending, which comprised 94% of tourist spend compared to 6% for business.

WTTC President & CEO Gloria Guevara remarked, “We are hugely impressed by the Greek growth rate, and the government strategies that have spurred it on. Travel & Tourism has had a huge role to play in driving Greek economic recovery, and is a chief employer of people. Greece is an exemplary case study of how valuable an asset Travel & Tourism can be when the government prioritises the sector.”

The Minister of Tourism of the Hellenic Republic, Elena Kountoura remarked: “Our long-term tourism strategy that we implement since 2015 led to outstanding results in Greece’s tourism growth, and supported profoundly the Greek economy in the most difficult years of the crisis. We achieved our target in creating thousands of new jobs, new business activity, new sources of income, and in mobilizing new tourism investments.

With our growth plan for the next day, we intend to maintain Greece’s strong momentum in  tourism and maximize its benefits for the local communities across Greece, acknowledging tourism’s immense value as  a major driving force for employment,  economic and social prosperity.”

About the World Travel & Tourism Council

WTTC is the body which represents the Travel & Tourism private sector globally. Members consist of CEOs of the world’s Travel & Tourism companies, destinations, and industry organisations engaging with Travel & Tourism.

WTTC has a history of 25 years of research to quantify the economic impact of the sector in 185 countries. Travel & Tourism is a key driver for investment and economic growth globally. The sector contributes US$8.8 trillion or 10.4% of global GDP, and accounts for 319 million jobs or one in ten of all jobs on the planet.

For over 25 years, WTTC has been the voice of this industry globally. Members are the Chairs, Presidents and Chief Executives of the world’s leading, private sector Travel & Tourism businesses, who bring specialist knowledge to guide government policy and decision-making and raise awareness of the importance of the secto