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Gleam of hope for tourism

April 9, 2019 by Forimmediaterelease

On March 27, all roads led to Mombasa, Kenya, for a joint business meeting organized by Uganda and Kenya and the two Presidents of both countries actually attended. The meeting gathered ministers, key business persons from both countries to discussing topics of mutual interest for the growth. I was personally hesitated to go because my wife and daughter were traveling same week and did not want them to leave without me saying a goodbye.

I also do not like meetings where people talk and do not come up with real solutions for the existing problems. I only made the journey after my family blessed it. I took a morning flight aboard Kenya Airways to join two Kenya friends (Shivam Vanayak and wife) out of Nairobi to Mombasa and thankfully, they had managed to secure three tickets on Madaraka train. Securing seats on the train from Nairobi to Mombasa is an uphill task because of high traffic.

I had been to Nairobi a number of times with an aim of securing seats and failed because of the demand. The business class is even worse because the tickets are booked out first way in advance.

The staff of Madaraka train dress more like air hostesses with a proper Kenyan hospitality. The train carries about 1,500 people each way and there are two trains departing Nairobi daily for Mombasa and vice versa which means 3,000 individuals are dropped into Mombasa daily which is a massive business opportunity for the Mombasa service providers such as hotels, restaurants, taxi drivers, entertainment joints, boats, bars, etc.

The train goes through Tsavo National Park which is Kenya’s largest and oldest standing at 13,747 square kilometers. While on the train, we also saw the 300 kilometer long Yatta Plateau, the longest lava flow in the world. Tsavo is home to the larger mammals, vast herds of elephants, rhinos, buffaloes, lions, leopard, pods of hippo, crocodiles, water bucks, lesser kudu, genenuk and the prolific bird life.

At the business forum in Mombasa, I was given an opportunity to address the audience which included President Museveni and President Uhuru Kenyatta on behavior Uganda and Kenyan tourism group. My address focused on seven points we had agreed upon before the Presidents arrived at Sarova sands where the meeting took place.

The first point focused on the flights between the East African countries especially Kenya and Uganda. Our observations are that the tickets between Uganda and Kenya are very expensive because of the high taxes levied by both governments. Kenya for example charges $50 on every ticket and Uganda charges $57 which makes a total of $107. That figure is what should be the cost of a ticket between the two countries. We actually recommended that flights between the two countries be domesticated.

The second point focused on the East African tourists’ visas which have Uganda, Kenya and Rwanda working together. Our proposal was that the two presidents convince the Tanzanian leadership to join the good arrangements. Many tourists are finding it easy paying $100 for a visa that covers the above three nations which allows them to move back and forth.

Since some local airline operators such as coastal want to fly into Ugandan national parks, it would positively affect the tourism business between the four nations. The third point focused on politics. Overtime, we as the tourism operators in the region have seen politics affect tourism a lot especially during campaigns and since insecurity and tourism can’t co-exist, foreign tourists will fear to travel in the region.

The leaders were asked to remember what their actions mean to business and practice restrain. This particular point was well received by both leaders and we hope to see some change with time. The fourth point focused on trans-boundary tourism opportunities which focus on the shared tourism attractions such as Lake Victoria and Mountain Elgon.

The tourism fraternity feels we need a combined effort in exploiting the above because we miss out on potential billions of dollars that could come out of activities such as cruises, sport fishing, water transport, accommodations on the shores and the many islands found on the lake. We also talked about the joint marketing opportunities across the globe that would see millions flock to Uganda and Kenya hence more revenues.

We asked the presidents to go easy on the yellow card requirements for citizens from both countries because it inconveniences the business travelers most since they are frequent.

Travel News | eTurboNews

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LHR: New Royal Family members mean new London Heathrow Terminal Names

April 1, 2019 by Forimmediaterelease

London Heathrow Airport is set to rename its four terminals as the airport prepares for the arrival of the new royal baby, expected sometime in the spring.

The newest terminal, Terminal 2, previously known as the Queen’s Terminal will be christened with its new name following the baby’s arrival. In preparation for the most significant re-branding exercise in the airport’s history, road signs will be changed, taxi drivers briefings are being arranged and satellite navigation systems will be updated

With a long heritage of association with the royal family, Heathrow has today announced that it will rename its four airport terminals after the newest generation of royals, as the airport joins Duchess of Sussex in preparing for the arrival of the new baby.

Heathrow’s busiest terminal, which handles an average of 89,000 passengers on any given day – Terminal 5 will be renamed the ‘Prince George Terminal’. Heathrow’s most diverse terminal, Terminal 4, which is home to 34 airlines flying to 123 different destinations, colloquially known as the commonwealth terminal, will be dubbed the ‘Princess Charlotte Terminal’. The terminal with the most flights to California, Terminal 3, with flights to 3 of the golden state’s major airports, will have its name changed to the ‘Prince Louis Terminal’ and Heathrow’s newest terminal will be named after the new arrival, once the baby has been christened. Runway slots at the capacity constrained airport will be allocated in order of succession to the throne.

In preparation for Heathrow’s most extensive re-branding exercise in the airport’s history, which will see the names changed on hundreds of signs, the airport has worked with several groups to make sure that everyone is briefed and prepared to help passengers make their way to sunnier climes. Taxi drivers will be briefed, navigation apps are set to be updated, road signs leading to the airport along the M25 will be changed and iconic airport landmarks such as Terminal 5’s Welcome roundabout, will be renamed, all in time for the Easter holiday peak which will see over 260,000 people travel out of the UK’s only hub on the 12th (April 2019’s busiest day).

A spokesperson for Heathrow said:“Heathrow has a long history of being a transport hub for the UK and for the British royal family, and we are proud to usher in the newest generation of royals by giving them each their own terminal. As the royal family prepares to welcome their new arrival, we’ll be gearing up to welcome our own special arrivals during the Easter holiday peak.”

Travel News | eTurboNews

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Saint Lucian taxi company receives international service excellence certification

March 25, 2019 by Forimmediaterelease

A Saint Lucian taxi firm has become the first tourism taxi company in the Caribbean to be Hospitality Assured (HA) certified, an international certification programme for service excellence.

Holiday Taxi Limited is among a number of tourism enterprises in member countries of the Caribbean Tourism Organization (CTO) that recently completely the rigorous qualifying process towards certification.

The taxi company reported that the certification process significantly improved the knowledge and skills of its employees, who are now much better placed to strengthen its performance and overall competitiveness through service excellence.

“I would recommend [Hospitality Assured] to anybody,” said Holiday Taxi’s Lucien Joseph.

The Castries-based ground transportation firm was one of four tourism service providers whose participation in the HA certification process was funded by the Caribbean Development Bank (CDB) through a US$265,000 grant to train key HA support personnel and to fund the participation of 30 tourism micro, small and medium enterprises in the programme. The others businesses are Sunbreeze Hotel in Belize – the first hotel on the island of Ambergris Caye to be HA certified – as well as Grand Coastal Inn and Old Fort Tours in Guyana, both of which said they are now better prepared to introduce a culture of service excellence in all aspects of their businesses.

Hospitality Assured promotes and rewards the highest standards of service excellence in the hospitality sector and is seen as the standard for service and business excellence in the industry. It provides nine key performance indicators – customer research, the customer service promise, business leadership and planning, operational planning and standards of performance, resources that are required to deliver customer service standards, training and development, service delivery, service recovery and customer satisfaction improvement – against which an organization can continually evaluate and measure its performance with respect to service quality, while promoting an organizational climate of continuous improvement.

To facilitate the certification process the CTO assigns a business advisor to each enterprise to help the companies meet the minimum requirements on the nine steps of the Hospitality Assured standard. Certification is for a two-year period and there must be continuous improvement in order for a business to be recertified.

Ninety-one companies from fourteen CTO member countries have signed on to the program, with thirty-nine currently possessing certification. The businesses involved are mainly in the accommodation sub-sector, but there are also several sites and attractions, restaurants and coffee houses, tour and transportation companies, a retail store and a hospitality training institute.

Hospitality Assured is a service quality management certification owned by the Institute of Hospitality in the United Kingdom, managed and operated by the Hospitality Limited, U.K. and developed specifically for the tourism sector, to promote and reward the highest levels of service and business excellence. Hospitality Assured in the Caribbean is managed and promoted by the CTO. Any hospitality, leisure, tourism or service-oriented organization is eligible for Hospitality Assured certification, be they large or small, single or multi-operational.

Travel News | eTurboNews

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Things first-time travelers to Jordan should know

March 19, 2019 by Forimmediaterelease

Award-winning Canadian novelist, Colin McAdam, once said, “The best advice I heard before going to Jordan was ‘don’t read anything about it’.” It is indeed true because however much you do your research nothing will prepare you for the overwhelming beauty of this country. Jordan is proud of its rich culture and heritage, warm and welcoming to its tourists, offering them an experience of a lifetime. It is so magnificent that you will need multiple Jordan vacations to get a feel of this land, its culture, lip smacking food, and everything else that it has to offer. Here are some tips for first-time travelers to Jordan which can make their trip a little smoother.

Dress appropriately

Jordan is a Middle Eastern country and contrary to popular notion, it is not a hot desert all year round and to be honest, weather can be quite fickle. Even light snow is not uncommon in the colder northern parts of the country. Therefore, watch out for the weather predictions around your time of visit and pack your clothes accordingly. Certain religious places might require you to dress conservatively, and it is a good thing to be respectful of the culture. Therefore, irrespective of gender, try to carry a few conservatives, clothes covering your legs, chest and arms, to wear when you visit religious spots. Always carry a scarf on you to drape around yourself in case you are required to cover up. Although it is a popular tourist spot and thus, there are no dress codes or restrictions at large, it is a smart idea to be respectful and ditch your skimpy outfits.

Vegetarian options are limited

Food here in Jordan is simply mind blowing and you will fall totally in love with the rich delectable, lip smacking cuisine here. It is a paradise for food lovers, and you are bound to go back home with a few extra kilos. But if you are a vegetarian or vegan you might find your options slightly limited as the entire country is absolutely in love with its various forms, kinds and preparations of meat. Most popular dishes in Jordan are made with some form of animal product or other which is why you have to do a little bit of research to find items which do not contain any form of animal product else you might end up with a seemingly vegetarian dish and it comes out to contain meat.

Try to avoid rush hours

Rush hours in Jordan are mostly during the office hours but traffic jams reach their peak around 2-5pm. Although the yellow cabs of Jordan are super affordable, you might like to avoid taking a cab during these hours in order to avoid higher fares and being stuck. Sometimes taxi drivers are also hesitant or they even tell you honestly that it is better to avoid a certain area due to the jams. If possible, plan your travel accordingly and try to avoid longer distance travel during this time and instead opt for walking around.

Be careful about the water you drink

The weather here, especially around summer can present you with sweltering heat and intense perspiration which demands you to stay hydrated, more so during your sightseeing around Petra, Wadi Rum and other hotter places. You cannot drink water straight out of a tap as tap water here is not potable water and has to be filtered to be drinkable. Avoid drinking water from a source you are unsure of. It is advisable to rely only on packaged drinking water to save yourself from stomach upsets. When you go for sightseeing make sure you carry your own bottle of water to keep yourself hydrated. If you feel dehydrated, opt for ORS for quick re-hydration.

Jordan is a beautiful country steeped in a beautifully ancient culture, where the modern life is growing rapidly, coexisting with the ancient, so that the past in not wiped out by the future. The people are friendly, helpful and kind enough to help you around with directions or guidance so feel free to ask around. It is also quite safe, making it perfect for solo and family vacation alike.

Travel News | eTurboNews

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One Way Taxi Service: Chandigarh to Delhi

December 17, 2018 by Newswire

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One Way Taxi Service from Chandigarh to Delhi is avaialable at a deal of a price.

Om Tour Travel provides this Chandigarh to Delhi Taxi Service where customers can get flexible payment options & reliable service when booking.

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