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No-show clients at Paris restaurants now must pay cancellation cash penalties

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Cafes and restaurants in the French capital have opted to follow the lead of hotels and guest-houses, and start charging their customers with cash penalties for late cancellation of reservations or failing to appear in time.

Hundreds of Paris eateries are currently adopting the system that is widely used in the hotel industry, the Times reports. Restaurants oblige clientele to leave details of their credit cards while making reservations, with big-name places warning customers over a potential charge in case of a no-show.

The measure is reportedly connected to losses the restaurants have to suffer, when people make several reservations for the same day and then cancel at least one of them without warning.

“Even in great restaurants customers cancel without having the slightest idea of the economic impact of their action,” the managing director of Les Grandes Tables du Monde, an association of top restaurants Nicolas Chatenier told the media.

Restaurants reportedly have to follow the trend due to French gastronomical habits, in particular fondness for lengthy meals. French cafes cannot allow two bookings for the same table, like restaurants in Britain and the US, as they cannot be sure that the first group will leave before the second one appears.

The financial losses due to no-shows are really significant, accounting for up to 30 percent of the restaurants entire revenue, according to Xavier Zeitoun, founder of a restaurant booking site Zenchef, as cited by the media. The businessman noted that 245 restaurants have adopted the new system so far.

Chatenier said that annual losses of an average Michelin-starred restaurant may total up to €150,000, stressing that one canceled table may wipe out the profits it could make in the evening.

To tackle the problem the Tour d’Argent restaurant has reportedly imposed a cancellation fee of €100 per head at lunchtime and €200 for the dinner service, while the 58 Tour Eiffel restaurant obliges clients who book a table and cancel less than ten days before the meal, to pay €86 per head.

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Norwegian Sun returns to Port Canaveral  for second year of Cuba cruises

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Norwegian Cruise Line’s Sun returns to Port Canaveral today for a second season of popular cruises from the Port to Cuba, as well as excursions to the Bahamas.

Starting Monday, April 15, the Norwegian Sun, which in 2018 became the first homeported cruise ship to sail from Port Canaveral to Cuba, will offer four-, five- and seven-day cruises to Havana, Cuba, with select sailings also calling to Key West during its four-day cruises. Ports of call during the Sun’s five- and seven-day voyages include Key West, Nassau, Bahamas, or Norwegian’s private island beach at Great Stirrup Cay, Bahamas.

“We are excited that the Norwegian Sun is returning for another season of cruises to Cuba,” Port CEO Capt. John Murray stated. “More than 30,000 guests sailed on cruises from the Port to Havana last year, and we’re pleased to be hosting more sailing opportunities this summer season.”

The 1,936-guest vessel will kick off its summer sailing season this afternoon with a three-night voyage to Key West and Grand Bahama Island, Bahamas.

For its four-night Cuba cruises, the Sun will depart the Port each Monday during the summer sailing season and return each Friday. Three-night cruises to the Bahamas sail on Fridays and return on Mondays.

In Cuba, the Sun will berth in Havana Harbor in the heart of Old Havana, a UNESCO World Heritage site. Guests can experience the culture and history of Cuba with OFAC (U.S.Treasury Office of Foreign Assets)-compliant shore excursions.

Built in 2001, the 78,309 gross-ton Sun underwent an extensive three-week dry-dock refurbishment in May 2018, emerging with updated staterooms, restaurants and public spaces, as well as three new venues – Los Lobos Cantina, Bliss Ultra Lounge and Spinnaker Lounge. The cruise ship offers 14 dining options, bars and lounges, onboard shopping, the Mandara Spa, the Sun Club Casino and entertainment. All guests sailing aboard the Norwegian Sun’s Cuba or Bahamas cruises from Port Canaveral can enjoy unlimited complimentary beverages included in their cruise fare as a part of the ship’s all-inclusive program.

The Sun, which was homeported at Port from 2010 to 2012, will be berthed at Cruise Terminal 10 as it was in 2018. CT-10 recently received more than $35 million in renovations.

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Benchmark names Angel Quiles Director of Facilities, The Kartrite Resort & Indoor Waterpark

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Benchmark hospitality company has named Angel Quiles, CEOE, director of facilities for The Kartrite Resort & Indoor Waterpark. The Benchmark Resorts & Hotels property is located in Monticello, New York, within the breathtakingly beautiful Catskill Mountains, and includes 1,600 wooded acres, the site of the Resorts World Catskills entertainment complex. David Kohlasch, general manager, made the announcement.

“It is a pleasure to welcome Angel to The Kartrite,” said Mr. Kohlasch. “He comes to us with a vast background in facilities management, having worked at leading brand properties. I am very pleased to have him as part of our leadership team.”

Angel Quiles most recently served as director of engineering for the Great Wolf Lodge of Scotrun. Pennsylvania. Previous to this he was the senior director of engineering at the Grand Hyatt New York, where he began in the role of director of engineering. Earlier in his career, Angel Quiles held engineering positions for properties within the Hyatt Regency, Park Hyatt, Crowne Plaza and Marriott brands.

Mr. Quiles is a graduate of the Technical Career Institute in New York, and of the American Hotel & Lodging Association where he earned his Certified Engineering Operations Executive designation. He resides in the Pocono Mountains in Eastern Pennsylvania.

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WikiLeaks founder Assange arrested in London after Ecuador axes asylum deal

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WikiLeaks founder Julian Assange has been dragged out of the Ecuadorian Embassy in London where he has spent the last seven years. That’s after Ecuador’s president Moreno withdrew asylum.

That’s only a day after WikiLeaks Editor-in-Chief Kristinn Hrafnsson claimed that an extensive spying operation was conducted against Assange in the Ecuadorian Embassy. During an explosive media conference Hrafnsson alleged that the operation was designed to get Assange extradited.

Assange’s relationship with Ecuadorian officials appeared increasingly strained since the current president came to power in the Latin American country in 2017. His internet connection was cut off in March of last year, with officials saying the move was to stop Assange from “interfering in the affairs of other sovereign states.”

Assange garnered massive international attention in 2010 when WikiLeaks released classified US military footage.

The footage, as well as US war logs from Iraq and Afghanistan and more than 200,000 diplomatic cables, were leaked to the site by US Army soldier Chelsea Manning. She was tried by a US tribunal and sentenced to 35 years in jail for disclosing the materials.

Manning was pardoned by outgoing President Barack Obama in 2017 after spending seven years in US custody. She is currently being held again in a US jail for refusing to testify before a secret grand jury in a case apparently related to WikiLeaks.

Assange’s seven-year stay at the Ecuadorian Embassy was motivated by his concern that he may face similarly harsh prosecution by the US for his role in publishing troves of classified US documents over the years.

His legal troubles stem from an accusation by two women in Sweden, with both claiming they had a sexual encounter with Assange that was not fully consensual. Assange said the allegations were false. Nevertheless, they yielded to the Swedish authorities who sought his extradition from the UK on “suspicion of rape, three cases of sexual abuse and unlawful compulsion.”

In December 2010, he was arrested in the UK under a European Arrest Warrant and spent time in Wandsworth Prison before being released on bail and put under house arrest.

His attempt to fight extradition ultimately failed. In 2012, he skipped bail and fled to the Ecuadorian Embassy, which extended him protection from arrest by the British authorities. Quito gave him political asylum and later Ecuadorian citizenship.

Assange spent the following years stranded at the diplomatic compound, only making sporadic appearances at the embassy window and in interviews conducted inside.

Assange argued that his avoidance of European law enforcement was necessary to protect him from extradition to the US, where then-Attorney General Jeff Sessions said that arresting him is a “priority.” WikiLeaks was branded a “non-state hostile intelligence service” by then-CIA head Mike Pompeo in 2017.

The US government has been tight-lipped on whether Assange would face indictment over the dissemination of classified material. In November 2018, the existence of a secret indictment targeting Assange was seemingly unintentionally confirmed in a US court filing for an unrelated case.

WikiLeaks is responsible for publishing thousands of documents with sensitive information from many countries. Those include the 2003 Standard Operating Procedures manual for Guantanamo Bay, Cuba. The agency has also released documents on Scientology, one tranche referred to as “secret bibles” from the religion founded by L. Ron Hubbard.

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10 tourists trapped by avalanches rescued in China’s Xinjiang

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Ten people have been rescued Tuesday after being trapped by avalanches in a mountainous area in Changji, northwest China’s Xinjiang Uygur Autonomous Region, according to Xinjiang forest fire brigade.

They were rescued by two helicopters and transported to Urumqi, the regional capital of Xinjiang. Among them, two people who were lightly injured have been taken to the hospital.

The snowslide was first reported on Monday to hit a valley in Urumqi, but later confirmed to strike a grassland in the Ashili township in Changji, a city near Urumqi, said Urumqi’s fire brigade.

The rescue forces could not reach the site at around 3,500 meters above sea level as the avalanches blocked the road. The local emergency department asked for helicopters to join the rescue efforts.

According to the Xinjiang forest fire brigade, several people decided to climb mountains during the Tomb-sweeping Day holiday. They encountered avalanches on Saturday and got trapped.

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New director of marketing named for The Kartrite Resort & Indoor Waterpark

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Benchmark has appointed Courtney Dall’Olmo director of marketing for The Kartrite Resort & Indoor Waterpark. The Benchmark Resorts & Hotels property is located in Monticello, New York, within the Catskill Mountains, and includes 1,600 wooded acres, the site of the Resorts World Catskills entertainment complex. David Kohlasch, general manager, made the announcement.

“I am very pleased to welcome Courtney to The Kartrite and back to Benchmark,” said Mr. Kohlasch. “She comes to us with keen understanding of the resort market, and as a former Benchmark employee now returned to us, an important awareness of our company’s signature Be The Difference service culture.”

Courtney Dall’Olmo previously served as the director of marketing and communications for the Topnotch Resort of Stowe, Vermont. Prior to this she held the position of marketing supervisor for the legendary Trapp Family Lodge, also of Stowe.

Ms. Dall’Olmo is a graduate of the University of Vermont where she earned her Bachelor of Science degree in Public Communications. She is the previous recipient with her colleagues of Benchmark’s Sales & Marketing Team of the Year Award. Ms. Dall’Olmo has relocated to the Monticello area.

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Easter School Holidays ring in busy travel season at Frankfurt Airport

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With the Easter holidays around the corner, Frankfurt Airport (FRA) is preparing for this year’s first travel peak. Germany’s largest aviation hub expects to welcome up to 215,000 passengers daily – particularly at the start of the Easter school holidays on the weekend from April 12 to 15. The busy travel season will continue also after the Easter holidays. During summer, more than 240,000 passengers are expected to pass through the FRA global aviation hub on peak days, thus reaching similar levels as last year. Passenger volumes are not expected to decline noticeably until October, when Frankfurt Airport switches to the winter flight schedule.

Five tips for a smooth airport experience

Passengers should should therefore follow a few key pieces of advice when preparing for their journey. Each individual passenger can contribute to avoiding unnecessary delays and ensuring a stress-free travel experience at the counters and security checkpoints in the terminals.

  1. Check in online: Passengers can usually check in online 24 hours before departure on their airline’s website. This saves time at the check-in counter.
  2. Arrive early: Passengers should be at the airport at least two and a half hours before departure and make their way to the security check immediately after dropping off their luggage. Once having passed the security checkpoint, passengers will find a wide range of amenities and leisure experiences to choose from, including FRA’s Movie and Gaming Worlds, yoga rooms and play areas for children, as well as shops and restaurants.
  3. Take as little carry-on luggage as possible: Your carry-on luggage should only contain items that are essential during your journey on the plane and at the airport. Carrying light luggage is the best way to ensure a relaxed airport experience. It also saves time at the security checkpoint and when boarding the plane. Packing correctly also helps reduce stress. Therefore, travelers should check their airline’s luggage rules and allowances before starting their trip. The airline will provide details about the size, number and weight permitted. Aviation regulations specify what is allowed in each piece of luggage.
  4. Stow liquids and electronics correctly: Particular attention must be paid to liquids and electronic devices. Batteries, e-cigarettes and power banks must be transported in carry-on luggage. Liquids in carry-on luggage must be stored in individual receptacles of up to 100 ml each in a resealable, transparent plastic bag with a maximum volume of one liter per passenger. Electronic devices and liquids must be presented separately at the security check. Security checks can be sped up considerably by packing everything so that it is quickly accessible and easily restowable.
  5. Book parking online: Booking parking online early is strongly recommended for passengers traveling to the airport in their own car. It is also cheaper. In addition to arriving two and a half hours before departure, we recommend that passengers allow a few minutes’ additional time for traveling between the parking structure and the terminal.

“Following these travel tips and the luggage regulations will help each person have a more enjoyable airport experience,” explains Fraport AG’s General Manager Aviation, Dr. Pierre Dominique Prümm. “This will also positively contribute to smooth operations and the overall situation at our airport. Nevertheless, Frankfurt Airport – like all other travel hubs and routes – will be very busy in the summer months, especially during vacation periods. We are preparing for this as effectively as possible with additional staff and adjustments to our infrastructure. Yet, longer waits can still be expected on peak days. Our aim is to keep waiting times as short as possible. To achieve this, we rely on the cooperation of passengers and our partners on site, as well as airlines and government agencies.”

Passengers can find all the travel tips and a lot more useful information at frankfurt-airport.com and via the Frankfurt Airport app.

Leave your winter coat at the airport

During the Easter holidays, the popular Winter Coat Storage Service is available for the last time this season at the luggage storage service. For 50 euro cents per day, down jackets and thick coats can be left at the airport, while their owners enjoy their vacation in the sun.

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Israel’s Tourism Ministry goes interactive

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Israel’s Ministry of Tourism launched an interactive map that displays thousands of items of information including attractions, hotels, restaurants, hiking routes, other accommodation options, and much more.

The map allows users to filter and search items, and even navigate to them from their location.

In addition, the Israel Ministry of Tourism website itself provides a wide variety of information for tourists, including attractions, routes, accommodation options, and more.

The site has tens of thousands of items translated into 11 languages ​​and integrates an artificial intelligence robot and a powerful search engine that enable every traveler to locate the information he or she needs.

In 2018, the site attracted about 1.45 million users from around the world, and since the beginning of 2019 the site has already attracted nearly 450,000 users.

To see the map, click on this link.

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What is so different at W Bali when it opens in Ubud?

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W Hotels Worldwide,  what is part of Marriott International, today announced the signing of W Bali – Ubud, the brand’s newest W Escape.

W Bali – Ubud will redefine modern luxury in the destination, taking inspiration from social, historical and physical insights and embedding elements of each into the rooms and public spaces. Upon entering the hotel, guests will be immersed in modern interpretations of traditional Balinese art styles with works from local artists, that lead to breathtaking lounges perfect for soaking in spectacular jungle sunsets as sounds of cool beats drift through the air.

The hotel will offer 100 inspired guestrooms, including 10 villas with private swimming pools and an EWOW suite (the brand’s take on the traditional Presidential Suite). W Bali – Ubud will weave the Balinese festival culture and aesthetic into the design of the hotel alongside carved stone and Pura (terra cotta) finishes throughout. When it comes to experiencing the destination through the W lens, W Bali – Ubud will embody the brand’s signature work hard, play hard philosophy, with FUEL-focused activities (fitness and wellness programming) including weekly workouts, poolside DJ performances, healthy and delicious cuisine and amazing adventures powered by the W brand mantra of DETOX. RETOX. REPEAT.

Guests will be able to soak up the sun at two pools – a WET Deck (pool deck) featuring terraced pools inspired by the rice paddles historically used in the region, and another a designated quiet pool for peaceful relaxation and downtime. The poolside Sunset Bar will serve up of the most breath-taking views on the island set beside reinterpreted Batik and Ikat (textiles) motifs. At W Bali – Ubud, the signature AWAY® Spa by W Hotels with a large open social deck will allow guests to hit pause, treat themselves and recharge with a selection of locally-infused treatments.

As the brand’s newest W Escape, W Bali – Ubud will bring a bold new take on international cuisine with a Balinese twist to multiple on-site bars and restaurants. Traditional Asian flavors intertwine with international influences at the stylish all-day dining restaurant Morinda, which will tempt guests with an in-house bakery, fresh-pressed juices, a strong vegan focus and a third-wave approach to coffee culture. Synn, a specialty restaurant featuring the finest of Balinese and world cuisines will be an underground sensation, literally. This new restaurant is partially underground, opening towards a jungle cliff and featuring cuisine as innovative as the locale including a progressive cocktail lab and digital artwork on display. Encouraging guests to detox and retox in true W style, the FIT (gym) bar will feature a pressed juice lab by day and a high-energy bar by night complete with UV-responsive, painted displays. Guests can indulge their wanderlust at Wanderbar, the hotel’s panoramic cocktail bar nestled on one of the hotel’s highest hills, offering 360-degree views from sunrise to sunset and inspired concoctions to match.

W Bali – Ubud will take meetings, weddings and other events to the next level with a 176-square-meter (577-square-foot) meeting room featuring bright natural lighting and outdoor lawn spaces. Both the outdoor and indoor event spaces utilize bamboo, shaping the landscape with live planting and indoor material used to accent the spaces with a natural touch.

Bali’s Denpasar International Airport is only an hour’s drive away from the new hotel, providing easy access for jetsetters. Nearby activities and attractions like Bali Swing Adventure Park, white water rafting along mountain rivers, the Sacred Monkey Forest Sanctuary, Bali’s famed rice terraces and temples, as well a thriving bohemian café culture and restaurants on par with the best of Asia are all within walking distance of W Bali – Ubud, offering guests endless possibilities for adrenaline-fueled play.

W Bali – Ubud is slated to join the brand’s robust portfolio of more than 50 hotels around the globe, including the recently opened W Dubai – The Palm (February 2019), as well as the soon-to-open W Aspen, W Ibiza and W Abu Dhabi – Yas Island.

For more information visit w-hotels.marriott.com.

 

 

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Tourism for Tomorrow Awards: WTTC makes the 2019 announcement

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The World Travel & Tourism Council (WTTC) is delighted to announce the 2019 leaders in sustainable tourism at the Tourism for Tomorrow Awards ceremony. The Awards, now in their 15th year, took place at a special ceremony during the WTTC Global Summit in Seville, Spain, to celebrate inspirational, world-changing tourism initiatives from around the globe.

The 2019 WTTC Tourism for Tomorrow Award Winners are highly commended and recognized for business practices of the highest standards that balance the needs of ‘people, planet and profits’ within the Travel & Tourism sector. Our 2019 Winners promote inclusive growth and illustrate a strong commitment to supporting change and transformation in business practices and consumer behavior towards a more environmentally conscious sector.

The Winners of the 2019 Tourism for Tomorrow Awards are:

  • Climate Action Award – Bucuti & Tara Beach Resort, Aruba
  • Investing in People Award – Lemon Tree Hotels Limited, India
  • Destination Stewardship Award – St. Kitts Sustainable Destination Council, St. Kitts and Nevis
  • Social Impact Award – Awamaki, Peru
  • Changemakers Award – SEE Turtles, USA

The Awards are judged by a panel of independent experts, led by Prof. Graham Miller, Executive Dean, Professor of Sustainability in Business, University of Surrey.  The panel included academics, business leaders, NGO and governmental representatives who narrowed down the list of 183 applications to just fifteen finalists. The three-stage judging process included a thorough review of all applications, followed by on-site evaluations of the Finalists and their initiative.

The Winner of each category was determined by the WTTC Tourism for Tomorrow Awards 2019 Winners’ Selection Committee, chaired by Fiona Jeffery OBE, Founder & Chairman, Just a Drop, and composed of Wolfgang M. Neumann, Non-Executive Director and Strategic Advisory, Global Hospitality, Travel & Tourism Sector; John Spengler, Akira Yamaguchi Professor of Environmental Health and Human Habitation, Harvard T.H. Chan School of Public Health; and Louise Twining-Ward, Senior Private Sector Specialist, Global Tourism Team, World Bank.

WTTC represents the global private sector of Travel & Tourism. Its Global Summit is the most important event in the sector worldwide each year.

Gloria Guevara, President & CEO, WTTC, commented: ‘The finalists in this year’s Tourism for Tomorrow Awards showcase the many ways in which our industry is dedicated to sustainable growth. In 2018, the Travel & Tourism sector contributed 10.4% of global GDP and supported 319 million jobs across the world. It is therefore essential that we continue to grow in the most sustainable and responsible way possible. The new award categories for this year are aligned with WTTC strategic priorities and illustrate that all members of this industry play a key role in driving the sector forward to a more responsible future. I congratulate them all on their fantastic accomplishments and leadership.’

 Fiona Jeffery, OBE, Chair, WTTC Tourism for Tomorrow Awards, said: ‘The aim of the WTTC Tourism for Tomorrow Awards is to showcase some of the most exceptional examples of sustainable tourism practices in the world, and inspire and encourage our industry to make a positive impact for both current and future generations. Over 15 years, we have seen the industry make great strides towards achieving these goals and we can see positive change happening. Our recent survey results show that 67% of travellers would consider a travel company’s sustainability agenda when booking a trip, whilst 48% of travellers would now pay more money to travel sustainably. Whilst there is still more to be done, we must harness the momentum for change to protect the product that sustains our very own industry.’

Jeff Rutledge, President and CEO, AIG Travel, Headline Sponsor of the Awards, stated: ‘From socially-inclusive employment initiatives to establishing one of the first rewilding projects in the Philippines, this year’s WTTC Tourism for Tomorrow Awards finalists have proved to be an incredibly diverse group of changemakers from around the world. They have demonstrated that, regardless of the size or purpose of business, all members of the Travel & Tourism industry can afford to make sustainability a priority, and become part of our collective journey towards a greener future.’

For more information on the Tourism for Tomorrow Awards and all the Winners, please visithttp://wttc.org/t4tawards

Full list of Winners and Finalists:

Climate Action Award, for organisations undertaking significant and measurable work to reduce the scale and impact of climate change:

  • WINNER: Bucati & Tara Beaach Resort
  • FINALIST: The Brando, Tetiaroa Private Island, French Polynesia
  • FINALIST: Tourism Holdings Limited, New Zealand

Investing in People Award, for organisations demonstrating leadership in becoming an exciting, attractive, and equitable employer in the sector:

  • WINNER: Lemon Tree Hotels Limited, India
  • FINALIST: Reserva do Ibitipoca, Brazil
  • FINALIST: Shanga by Elewana Collection, Tanzania 

Destination Stewardship Award, for organisations helping a place to thrive and bring forward its unique identity for the benefit of its residents and tourists: 

  • WINNER: St. Kitts Sustainable Destination Council, St. Kitts and Nevis
  • FINALIST: Grupo Rio da Prata, Jardim and Bonito, Brazil
  • FINALIST: Masungi Georeserve, Philippines

Social Impact Award, for organisations working to improve the people and places where they operate:

  • WINNER: Awamaki, Peru
  • FINALIST: Intrepid Group, Australia
  • FINALIST: Nikoi Island, Indonesia

Changemakers Award, this year focused on organisations fighting the illegal wildlife trade through sustainable tourism: 

  • WINNER: SEE Turtles, USA
  • FINALIST: Kelompok Peduli Lingkungan Belitung (KPLB), Indonesia
  • FINALIST: The Cardamom Tented Camp, Cambodia

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