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28 killed in Portugal bus crash, many German tourists

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A bus reported to be carrying tourists, including many from Germany, crashed on the island of Madeira in Portugal, killing at least 28.

Filipe Sousa, the mayor of Santa Cruz, said that 17 women and 11 men were killed in Wednesday’s accident.

Several others were wounded after the vehicle overturned near the town of Canico.

The cause of the crash, which happened in daylight in the early evening, was not immediately clear.

Images on Portuguese media showed an overturned white bus surrounded by firefighters. SIC television said there were 19 ambulances at the scene.

“I have no words to describe what happened. I cannot face the suffering of these people,” Sousa told SIC television.

Portugal’s President Marcelo Rebelo de Sousa said he would travel to Madeira overnight.

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California-based Surf Air eyes profitability in 2019

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A turbulent year for Surf Air has finally come to an end. Exciting recent updates have already resulted in massive improvements to its scheduled service and membership growth.

A recent lawsuit against Encompass Aviation, its former flight operating partner, has been settled. Under the terms of the settlement, Surf Air has regained full access to its entire fleet of branded Pilatus PC-12s, an unfortunate consequence of negotiations that caused severe disruptions to the company.

“By doubling down on our most popular routes and eliminating non-core flying we have proven route profitability and that the fundamental business model works. Our plan for 2019 is to continue to invest further into these core markets and expand access to Surf Air through new, more flexible membership product offerings,” says Surf Air Chairman & CEO Sudhin Shahani.

Recent Club Updates:

A Robust Core Schedule

Surf Air has rebuilt a core schedule and added more flights across its most important routes: Los Angeles, San Francisco, Santa Barbara, and Lake Tahoe. The company will continue to add flights as it continues to acquire more members.

The company will also add back leisure weekend destinations as it makes sense (Las Vegas, Napa, Monterey, and Palm Springs).

Best-in-Class Reliability

With the help of Advanced Air, the company’s current third-party flight operator and long-time partner, they’ve restored operational reliability to its former best-in-industry levels of over 90% completion factor.

“Advanced Air has been a critical partner during this transitional period. With their proven professional and safety record, they’re the perfect, value-aligned partner to continue to scale our business,” says Sudhin Shahani.

Flexible, Per-Seat Membership

Perhaps Surf Air’s most promising opportunities for scaling membership growth is the new Express membership, allowing flyers to buy and fly on a per-seat basis. Meaning, for the first time, less frequent flyers can enjoy the time-savings benefits of zero hassle air travel.

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New General Manager named for The Nautical Beachfront Resort

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Benchmark has named Frank Casarez, Jr., general manager for The Nautical Beachfront Resort, a Benchmark Resorts & Hotels property located in Lake Havasu City, Arizona. Greg Champion, Benchmark’s chief operating officer, made the announcement.

“It is with great pleasure that I formally welcome Frank to our company,” said Mr. Champion. “he has brought vast and successful leadership experience to our resort, and understands the property’s market well, having previously served in resort areas within Arizona.”

Frank Casarez, Jr., brings extensive senior property leadership experience to his new position with The Nautical Beachfront Resort. He was previously general manager and managing director of sales for the Sheraton Crescent Hotel of Phoenix, Arizona. Prior to this he served as area manager and general manager for the Resort at the Mountain in Welches, Oregon. Earlier Mr. Casarez held general manager, assistant general manager, and other leadership positions for hotels and resorts in markets across the country, including Portland, Houston, Los Angeles and Tucson.

Mr. Casarez attended Santa Monica Junior College and San Diego University where he focused in Graphic Arts management. He has relocated to Lake Havasu City, Arizona.

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The Travel & Adventure Show San Francisco, USA

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The Seychelles Islands marked its presence through its marketing body Seychelles Tourism Board (STB), as it exhibited at the Travel & Adventure Show 2019 edition.

The event took place in the city of San Francisco, in Northern California, on March 21-22, 2019.

The STB team was represented by the Regional Director for Africa & the Americas, David Germain, was present at the Show on the organisation’s behalf to showcase Seychelles as an extraordinary holiday destination to the 9,500 consumers, travel trade and Media who visited the exhibition at the Santa Clara Conference Center.

Mr. Germain mentions STB’s participation to the event is in line with its marketing efforts in the USA for increased arrivals from North America in 2019.

“Destination awareness and visibility is central to all we endeavor to do as Seychelles Tourism to grow our country’s market share in North America, and on the entire continent,” said Mr. Germain.

The annual participation by the STB at the Travel and Adventure shows in different cities of the United States each year, allow the STB to showcase Seychelles to a wide audience of consumers in the United States, creating awareness of the destination.

Viewed as one of North Americas largest consumer show for tourism and leisure, it is the place for holidaymakers to find information and offers about the latest travel trends, new destinations, among others.

In the prospect of raising the destination’s profile, the STB continues to increase its marketing efforts in North America during 2019, with marketing activities in different major cities in the United States during the year.

Mr. Germain further mentioned that as part of the marketing activities planned for the market for the year, media trips and agent’s familiarization visits to Seychelles would take place during the year, in collaboration with airline partners.

Mr. Germain explained that through the current available flight connectivity between North America and most major airlines, the destination has become even more accessible with easy connections to the archipelago via either Africa, Europe or the Middle East.

“Through our constant presence on the United States Market, Seychelles is today more known to the affluent North American travellers than in the last decade and the current visitor arrival figures from the Americas to the archipelago confirm that the North American market is one with great potential” said David Germain.

For the past 15 years, the Travel & Adventure Show has conducted more than 80 events in the major cities of the United States of America, connecting over 1.5 million travel enthusiasts, with over 3,700 unique travel professionals, facilitating face-to-face dialogue, which has resulted in more than 2.1 billion dollars in travel bookings worldwide.

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Boutique Venice Beach, Hotel Erwin, announces new GM

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Boutique hotel in Venice Beach, California, Hotel Erwin, recently announced the appointment of new General Manager, Derek Haug, to oversee all hotel operations and management.

Mr. Haug comes to Hotel Erwin with more than 20 years of hospitality experience and a well-rounded understanding of all facets of hotel management. Most recently, Derek held leadership roles with Loews Hotels for the past twelve years and comes to Hotel Erwin from Loews Santa Monica Beach. There he oversaw all food, beverage, conference, catering and spa operations for the resort, creating and launching new restaurant and bar concepts. He has more than six years of experience in Southern California in addition to hospitality experience in Tucson, Arizona, Snowmass Village, Colorado. Derek holds a degree in hospitality management from the University of Minnesota.

With his extensive knowledge and experience with lifestyle brands and resorts, Derek is a great asset to Hotel Erwin’s dedicated team of associates as they undergo concept changes and renovations to the unique property with unparalleled rooftop and signature restaurant. Derek strives to continue to provide guests with a memorable Venice experience and uphold the standards of excellence and effortless Venice beach culture Erwin himself has infused into the hotel.

“Hotel Erwin never gives the ‘normal’ experience. I am excited to join a team who truly embodies the colorful culture of Venice Beach. A team who is pushing the boundaries of what we can do to make a guest’s experience above the ordinary,” Derek said. “It’s evident that the dedicated team at Hotel Erwin takes pride in the mission and values of the culture ownership has created.”

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Seychelles represented at first Ministerial Conference on Tourism and Air Transport in Africa

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The first Ministerial Conference on Tourism and Air Transport in Africa was held in Santa Maria, Sal Island in Cabo Verde, from the March 27 to 29, 2019.

The aim of the conference was to find a balance in maximizing the overall benefits of tourism and air transport in the national economy and to identify the best national aviation institutional frameworks and practices that facilitate and promote tourism.

The conference was attended by various high government officials on behalf of the participating countries and saw the presence of the African Union Commissioner responsible for aviation.

Several technical specialists’ representatives from the aviation and tourism sectors and experts from international and regional organisations were also present.

Seychelles was represented by a delegation from the Ministry of Tourism, Civil Aviation, Ports and Marine and the Seychelles Civil Aviation Authority led by Minister Didier Dogley and included Principal Secretary for Tourism Mrs. Anne Lafortune and Principal Secretary for Civil Aviation, Ports and Marine, Alan Renaud.

Principal Secretary for Civil Aviation, Ports and Marine, Alan Renaud represented Seychelles as a panelist during the first technical session on air transport and tourism policies on March 27, 2019.

During his intervention, PS. Renaud presented the country’s experience in relation to the topic and focused on the positive impacts that the liberation of the local air space has had on the tourism arrival figures.

He also pointed out the benefits of a free and visa upon arrival system as one having greatly facilitated the experience of travelers arriving in Seychelles.

Seychelles was also represented in Cabo Verde through Minister Didier Dogley, who sat on the ministerial panel on March 28, 2019.

Speaking during the session the Minister for Tourism, Civil Aviation, Ports and Marine reinforced the points made by Principal Secretary Renaud and further elaborated on the benefits of having in place a set of comprehensive and structured air access policies and a strong institutional framework. He commented on Seychelles as one of the few countries in Africa, where the aviation and tourism departments fall under the same ministry, which greatly enable and facilitate coordination between key authorities and staff.

Minister Dogley also highlighted the importance of direct air access for Small Island Developing states. He explained the dependency of small island nations as Seychelles on an adequate network of airlines serving the country due to their isolation from their tourism markets and trade partners.

In regards to a single African air transport market, he reminded the audience of the need for those responsible for developing regional agreements to take into consideration the special needs of SIDS.

On the sidelines of the conference, Minister Dogley also held talks with the President of the ICAO council, Dr. Olumuyiwa Benard Aliu, Secretary General of UNWTO, Mr. Zurab Pololikashvili and other African aviation and tourism ministers attending the meeting.

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What is the discussion at the UNWTO / ICAO Ministerial Conference on Tourism and Air Transport?

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A Panel discussion is ongoing and a packed program are planned today for delegates in Sai Island, Cabo Verde attending the First UNWTO/ ICAO Ministerial Conference Tourism and Air Transport.

Air Transport and Tourism Policies: Regulatory convergence to maximize and balance their benefits

Air Transport and tourism depend heavily on each other and are essential engines of trade and economic growth for both developed and developing countries.

Despite the synergies, there can be conflicts between aviation and tourism policies due to the difficulties of States in balancing the interests of their airlines and the optimum development of their tourism industries. Separate sectorial policies result in a fundamental disconnect, which constitutes a severe deterrent towards the development of both sectors. How do we enhance policy coherence between the two sectors, harmonize the regulatory frameworks, and prevent separate sectoral policies? How can we strike a balance to maximize the overall benefits of tourism and air transport in the national economy?

What is the current status of Africa’s regulatory framework and what is its impact on tourism and air transport (the Lomé Declaration and the related Action plans both for Air Transport and for Tourism?

How can Africa benefit from and implement the joint UNWTO and ICAO Medellín Statement on Tourism and Air Transport for Development? How can the African Governments promote cooperation and compatible decision-making among transport and tourism authorities and other ministries in charge of related portfolios, including finance, economic planning, energy, environment and trade?

What are the challenges encountered by tourism stakeholders in reflecting tourism business interests in national and regional air transport policies?

Connectivity and Seamless Travel: Best practices to serve tourists and passengers

Aviation and tourism are a customer-focused economic sector.

While there is no single definition of air connectivity, it can be viewed as the ability of a network to move passengers involving the minimum of transit points, which makes the trip as short as possible with optimal passenger satisfaction at the minimum price possible. The realization of seamless travel can improve overall travel experience, which in turn fuels tourism demand.

With the recent launching of the Single Africa Air Transport Market (SAATM), open skies over Africa may soon be a reality, building the necessary regulatory framework to increase international intra-Africa travel.

How do we optimize the flow of passenger traffic through the air transport system? How can we generate sufficient demand for direct air services between African sub-regions, especially between the East-West coasts?

How well do current air service agreements (ASAs) contribute to connectivity and what are the prospects of air transport liberalization? What constitute the bottlenecks and slowdowns of seamless travel in the air transport system? What regulatory schemes can be used or developed to assure essential air services to Least Developed Countries (LDCs), Landlocked Developing Countries (LLDCs) and Small Island Developing States (SIDS)?

What are the existing best practices and how could they be extended and adapted to other regions? What are the factors influencing airline choices for different market segments (the intercultural dimension)?

Funding and Financing for Development: Pragmatic measures to build a transparent, stable and predictable investment climate

Infrastructure deficiencies in the aviation and tourism sectors have long been an issue in Africa. While plans are in place to develop and modernize aviation infrastructure, relief is years away at best.

In the meantime, there will be lost opportunities for creating jobs and spurring economic growth. Another issue is the proliferation of taxes on tourism and air transport despite the fact that the industry recovers a vast majority of its own infrastructure costs through payments of user charges, rather than being financed through taxation.

Revenue raised by taxes can often be outweighed by the relinquished economic benefits as a result of dampened demand for air travel.

This Session will focus on

a) the creation of good governance and enabling the environment to build business confidence and encourage investments, and

b) the consolidation of planning and development efforts for aviation and tourism infrastructure in multi-modal and urban planning initiatives. What are the challenges of financing development projects related to the tourism and air transport sectors, particularly in LDCs, LLDCs, and SIDS?

What are the success stories in financing tourism and air transport projects? How do consumers perceive taxes, charges, and others levies and how to ensure transparency of taxes and charges to passengers and tourists?

Why is the limited volume of international public finance and assistance for development currently available for aviation and tourism infrastructure projects?

Travel Facilitation: Advancing visa facilitation in supporting economic growth 

Travel facilitation aims at maximizing the efficiency of border clearance formalities while achieving and maintaining high-quality security and effective law enforcement. Allowing passengers/tourists to cross international borders safely and efficiently contributes significantly to stimulating demand, enhancing the competitiveness of States, creating jobs and fostering international understanding.

In spite of the great strides made in recent decades in facilitating tourist travel in Africa, there is still room for considerable progress. For example, electronic visa processes and delivery could make travel more accessible, convenient, and more efficient without a diminution of national security.

States should also look into increasing cooperation on bilateral, regional and international travel facilitation regimes. How can new technologies be used to make travel more accessible, convenient and efficient? How to define and implement policies which facilitate international travel and tourism while ensuring the security and integrity of traveler identification and border controls?

How well do e-passports, e-visas and other documentation deal with emergent threats to security? How could the African States learn from other effective best practices?

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Holland America Line explores Mexican Riviera in 2019-2020

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Holland America Line guests looking to bask in the Mexican Riviera’s sun-kissed climate and vibrant culture will have 20 cruises and three ships to choose from between October 2019 and April 2020. A seven-day series of itineraries will be offered aboard Oosterdam and Eurodam, while Maasdam’s popular EXC In-Depth Voyages expand to Mexico in 2020. All of the regular-season cruises conveniently sail roundtrip from San Diego, California.

Each itinerary features three Mexican ports of call, including an overnight at Puerto Vallarta, providing extra time to take a zip-line tour through the lush Sierra Madre Mountains, go whale-watching in Banderas Bay or take a side trip to one of Mexico’s enchanting Pueblos Magicos. All cruises also include calls at the popular Mexican ports of Mazatlán and Cabo San Lucas.

“Mexico continues to be a top cruise choice among our guests because it offers such a rich experience, from warm weather and beautiful beaches to diverse cultural and culinary landscapes,” said Orlando Ashford, president of Holland America Line. “By visiting several iconic ports within this captivating country, we’re able to provide guests with an authentic, immersive experience that leaves them with a deeper understanding of this colorful part of the world.”

Oosterdam kicks off the season Oct. 6, 2019, with one of 14 seven-day cruises offered through April 18, 2020, including two holiday departures Dec. 21 and Dec. 28. Guests can enjoy an identical itinerary aboard Eurodam Oct. 19, Nov. 2 and Nov. 9, 2019. Cruisers interested in a longer sailing can extend Eurodam’s Oct. 19 voyage by embarking four days earlier at Vancouver, British Columbia, Canada, for an 11-day cruise that adds a call at Santa Barbara, California.

For an even deeper exploration of the Mexican Riviera, Maasdam’s 12-day EXC In-Depth Voyage departs April 3 and April 15, 2020, and includes seven Mexican ports that rim the Sea of Cortez. Along with Cabo San Lucas, Mazatlán and Puerto Vallarta, guests will enjoy La Paz, Loreto, Guaymas and Topolobampo. Maasdam’s April 15 departure can be extended for an 18-day Collectors’ Voyage that also visits Santa Barbara, Monterey and San Francisco, California, before arriving at Victoria then Vancouver, British Columbia, Canada, where guests will disembark.

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Iberostar Hotels & Resorts launches voice bookings with ‘Google Assistant’

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Iberostar Hotels & Resorts has launched an innovative option enabling guests to book rooms through voice commands thanks to an integration with Google Assistant. This is a major step forward for customers, who, from now on, will be able to explore this option from their assistant-enabled devices using voice search. When a customer says, “Hey Google, I want to book a room at,” followed by the name of an Iberostar hotel, its location and the desired dates, Google will provide the details of that hotel’s availability and rates and finalize the booking using Google Pay credentials. In turn, the hotel will be notified of the booking via the channel selected by the user.

Voice bookings through Google Assistant is the latest addition to Iberostar’s innovation plan to provide its guests a great experience, even before their stay. The feature is already available in English for users in the US on Android and Apple smartphones, as well as household devices. During the initial stage, customers will be able to book the following Iberostar city hotels immediately with no advance reservation restrictions in various locations around the world: Iberostar Las Letras Gran Vía (Madrid), Iberostar Lisboa (Lisbon), Iberostar 70 Park Avenue (New York), Iberostar Paseo de Gracia (Barcelona), Iberostar Grand Budapest (Budapest), Iberostar Grand Mencey (Santa Cruz de Tenerife) and the Iberostar Berkeley (Miami).

“We strive to provide our guests not only with a platform to create great memories during their stay at any of the destinations where we operate, but also with services that cater to their needs,” said Javier Delgado Muerza, Iberostar Group’s Chief Digital Officer. “We are working on connecting with them and facilitating their experience with us. This is a step forward in the company’s current digitalization plan, which is centered on users and innovation, while remaining committed to providing an outstanding hotel experience”.

Iberostar has entered into a strategic alliance with Mirai for the development of this project, aimed at boosting sales thanks to multi-channel connectivity, which includes this cutting-edge voice recognition-based solution that positions the brand amongst the world’s leading international chains.

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Inspira Santa Marta Hotel doing the right thing for 8th consecutive year

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Inspira Santa Marta Hotel is an award winning 4 star boutique green hotel located in the heart of Lisbon. Feng shui principles are incorporated throughout the hotel to provide a harmonious atmosphere where guests can enjoy a peaceful and relaxed stay. 

Green Globe has recertified Inspira Santa Marta Hotel for the 8th year in a row.


“Green Globe certification is considered to be the highest standard for sustainability worldwide in the tourism and business travel industry. In Portugal, only two hotels are certified by GreenGlobe – and Inspira Santa Marta is proud to be one of them!” said Patricia Marques, Sustainability & Development Manager at the hotel.

The certification’s main criteria are sustainability management, social responsibility, economic sustainability, cultural heritage and environmental preservation projects. Over the years, Inspira Santa Marta has continually improved its performance in meeting Green Globe requirements, increasing from a 75% compliance score in 2010 to 92% in 2018.

“This achievement reflects the Inspira team’s daily dedication to its motto – Doing The Right Thing,” added Ms. Marques. “It is with great pride that Inspira Santa Marta Hotel is a sustainable development leader in Portugal.”

Power generated from 100% renewable resources and water filtered and bottled in recycled glass bottles onsite are amongst the notable sustainable achievements at the property. In line with the hotel’s social responsibilities, revenue from the sale of Inspira Water is given to Pump Aid, an international NGO, to sponsor the installation of water pumps and sanitation infrastructure in sub-Saharan Africa.

Inspira Santa Marta also works on community initiatives through partnering with local organisations such as the Lisbon Botanical Garden. First opened in 1878, the Botanical Garden is a centre for learning for botany students at the local Polytechnic School as well as an important recreational space for local residents. Inspira staff members voluntarily maintain a section of the Garden to preserve biodiversity for future generations.

To promote Portuguese cuisine and support regional economic activity, the chef at the hotel’s restaurant, Open Brasserie Mediterrânica, chooses only the best local ingredients for menus created with a product’s seasonality and freshness in mind. The majority of food suppliers chosen by Inspira are also from Portugal with vegan, vegetarian, gluten free and lactose free dishes on offer to cater for all tastes.

Inspira Santa Marta’s comprehensive Sustainability Report can be found on the hotel’s website.

About Green Globe Certification

Green Globe is the worldwide sustainability system based on internationally accepted criteria for sustainable operation and management of travel and tourism businesses. Operating under a worldwide license, Green Globe is based in California, USA and is represented in over 83 countries.  Green Globe is an Affiliate Member of the United Nations World Tourism Organization (UNWTO). For information, please visit greenglobe.com. 

MEDIA CONTACT: Bradley Cox, Director of Communications, Green Globe Certification, 5230 Pacific Concourse Drive, Suite 102, Los Angeles, California 90045, U.S.A., phone +1-310-337-3000, fax +1-310-626-9982, Email prlax@greenglobe.com , web www.greenglobe.com