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African Tourism Board Safety and Travel Security Expert Statement on TOPP

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African Tourism Board Safety and Security expert Dr. Peter Tarlow reminded all ATB members, security incidents around the world once again underline the need for African nations to promote and provide the best tourism security possible.

African Tourism Board President Alain St. Ange mentioned that after recent security challenges in Kenya, it remains the duty of Africa to stand with Kenya’s Minister Najib Balala, the CS for Tourism and with the Government of Kenya after the recent kidnapping of Doctors and Bomb Threats.

“Tourism is a success story in Kenya and they need, more than ever, their fellow friends and neighbors to spread this successes story,” the ATB president added.

Dr. Tarlow explained: “The best way for the African tourism industry to aid countries not only Sudan and Kenya as they face new tourism security challenge is by helping each nation in Africa to create a well funded and organized tourism security unit.

Each tourism security unit of TOPPs (tourism-oriented policing and protection services) will be experts not only in security but also safety and seek to protect a nation’s visitors along with its reputation and economies.

These units, be they composed of public or private security agents or private-private partnership, will help to assure tourists from around the world that travel to Africa is safe and secure.

They will be major players in promoting African tourism and when security mishaps occur they will aid their local tourism industry in a demonstration to the world that these are the exceptions and not the norm.

It is important to remember where that security is an essential element in tourism.  It is our moral duty and good business to work with both local governments and international organizations to assure travelers that Africa will receive them with open arms and a loving heart.

“Today, the African Tourism Board confirms that they stand with Africa ans specially now with Minister Balala the Kenyan Government and People of Kenya and will work with them as and when called upon”, concluded St.Ange.

Reference:
www.africantourismboard.com

www.safertourism.com 

Travel News | eTurboNews

How safe is travel to Africa? African Tourism Board appoints SaferTourism

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African Tourism Board, (ATB)  has travel and security on its top agenda when attracting visitors to the continent.

At the upcoming ATB Launch on April 11, the organization will be announcing their appointment of SaferTourism.com to provide support and guidance to keep African Tourism Safe.

The man behind SaferTourism.com is no other than one of the best global experts available in this field.

Dr. Peter Tarlow, seen as a world-renowned expert in travel and tourism will be the keynote speaker at the African Tourism Board Launch Event on April 11.

ATB members and WTM visitors will be able to meet Dr. Tarlow at the African Tourism Board Stand (AP 12). His goal is to provide proactive guidance and hands-on approach to keep African destinations, hotels and attractions safe and available specifically for North American Visitors.

Dr. Tarlow is leading SaferTourism’s  Visitor Surety approach, meaning:

• The providing of a safe and secure environment for visitors and for those who work in its visitor industry
• Protection of tourism sites and infrastructure
• Perceptions, including how these perceptions impact its reputation
• The Protection of the economy vis-à-vis its tourism industry

Dr. Tarlow has been working on projects around the world and is known to include feedback from the US State Department in many of his international projects.

Dr. Peter Tarlow will be a speaker at the ATB Launch event on April 11,2019 during WTM Cape Town.

He is a world-renowned speaker and expert specializing in the impact of crime and terrorism on the tourism industry, event and tourism risk management, and tourism and economic development.  Since 1990, Tarlow has been aiding the tourism community with issues such as travel safety and security, economic development, creative marketing, and creative thought.

Tarlow has worked with numerous US government agencies including the US Bureau of Reclamation, US Customs, the FBI, the US Park Service, the Department of Justice, the Speakers Bureau of the US Department of State, the Center for Disease, US Supreme Court police, and the US Department of Homeland Security.  He has worked with such US iconic locations as the Statue of Liberty, Philadelphia’s Independence Hall and Liberty Bell, the Empire State Building, St. Louis’ arch, and the Smithsonian’s Institution’s Office of Protection Services in Washington, DC.

Tarlow has been a keynote speaker for governors’ tourism conferences around the nation including those for Illinois, South Carolina, South Dakota, Washington State and Wyoming.

He has addresses large-scale US government meetings for such agencies as:

  • The Bureau of Reclamation
  • The US Center for Disease Control
  • The US Park Service,
  • The International Olympic Committee

On the international scene, he has addressed conferences such as:

  • The Organization of American States (Santo Domingo, Dominican Republic, Panama City, Panama),
  • The Latin American Hotel Association (Quito Ecuador, San Salvador, El Salvador and Puebla, Mexico),
  • The Caribbean Chiefs of Police Association (Barbados),
  • The International Organization for Security and Intelligence – IOSI  ((Vancouver, Canada),
  • The Royal Canadian Mounted Police, Ottowa
  • The French Hotel Association CNI-SYNHORCAT (Paris)

Additionally, Tarlow is a featured speaker for numerous US embassies and with foreign tourism ministries around the world. For example, in his role as an expert in tourism security he has worked with:

  • Vancouver’s Justice Institute  (2010 Olympic games)
  • The police departments of the state of Rio de Janeiro (2014 World Cup Games)
  • The Royal Canadian Mounted Police,
  • The United Nation’s WTO (World Tourism Organization),
  • The Panama Canal Authority,
  • Police forces in Aruba, Bolivia, Brazil, Curaçao, Colombia, Croatia, Dominican Republic, Mexico, Serbia, and Trinidad & Tobago.

In 2013 the Chancellor of the Texas A&M system named him his Special Envoy.  In 2015 the Faculty of Medicine of Texas A&M University asked Tarlow to “translate” his tourism skills into practical courses for new physicians.  As such he teaches courses in customer service, creative thinking and medical ethics at the Texas A&M medical school

In 2016 the international engineering firm Gannet-Fleming appointed Tarlow its Senior Security and Safety Specialist  Also in 2016, Governor Gregg Abbot of Texas named Tarlow as the Chairman of the Texas Holocaust and Genocide Commission. As such he has wide experience in dealing with protest marches and other public events that touch upon that theme.

Tarlow organizes tourism security conferences around the world, including the International Tourism Safety Conference in Las Vegas along with conferences in St. Kitts, Charleston (South Carolina), Bogota, Colombia, Panama City, Croatia, and Curaçao

Tarlow lectures and trains tourism professionals and security personnel in multiple languages on a wide range of current and future trends in the tourism industry, rural tourism economic development, the gaming industry, issues of crime and terrorism, the role of police departments in urban economic development, and international trade.  Some of the other topics about which he speaks are: the sociology of terrorism, its impact on tourism security and risk management, the US government’s role in post terrorism recovery, and how communities and businesses must face a major paradigm shift in the way they do business.

Tarlow publishes extensively in these areas and writes numerous professional reports for US government agencies and for businesses throughout the world.  He has been asked to be an expert witness in courts throughout the United States on matters concerning tourism security and safety, and issues of risk management.

As a well-known author in the field of tourism security, Tarlow is a contributing author to multiple books on tourism security and publishes numerous academic and applied research articles regarding issues of security including articles published in The Futurist, the Journal of Travel Research and Security Management.  Tarlow’s wide range of professional and scholarly articles includes articles on subjects such as: “dark tourism”, theories of terrorism, and economic development through tourism, religion and terrorism and cruise tourism.  Tarlow also writes and publishes the popular online tourism newsletter Tourism Tidbits read by thousands of tourism and travel professionals around the world in its English, Spanish, and Portuguese language editions.

Among the books that Tarlow has authored are:

  • Event Risk Management and Safety (2002).
  • Twenty Years of Tourism Tidbits: The Book (2011)
  • Abordagem Multdisciplinar dos Cruzeiros Turísticos (co-written 2014, in Portuguese)
  • Tourism Security: Strategies for Effective Managing Travel Risk and Safety (2014)
  • A Segurança: Um desafío para os setores de lazer, viagens e turismo, 2016 published (in Portuguese) and republished in English
  • Sports Travel Security  (2017)

At numerous universities around the world Tarlow lectures on security issues, life safety issues, and event risk management. These universities include institutions in the United States, Latin America, Europe, the Pacific Islands, and the Middle East.  Tarlow earned his Ph.D. in sociology from Texas A&M University.  He also holds degrees in history, in Spanish and Hebrew literatures, and in psychotherapy.

Tarlow has appeared on national televised programs such as Dateline: NBC and on CNBC and is a regular guest on radio stations around the US.   He is the recipient of the International Chiefs of Police highest civilian honor in recognition for his work in tourism security.

Tarlow is a founder and president of Tourism & More Inc. (T&M).  He is a past president of the Texas Chapter of the Travel and Tourism Research Association (TTRA).  Tarlow is a member of the International Editorial Boards around the world.

Travel News | eTurboNews

American Tourist Kidnapped in Uganda: African Tourism Board in action with expert Dr. Peter Tarlow

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Not only leopards were roaming Queen Elizabeth National Park today, but criminals who kidnapped an elderly American tourist in the park today, and put the well-organized travel and tourism industry in Uganda on edge.

The Uganda Ministry of ICT & National Guidance issued this statement:

Yesterday, Tuesday 2nd April 2019 four armed men not yet identified between 5,00pm and 7,00pm staged an ambush and kidnapped an American Tourist with his Ugandan driver near Katoke gate in the Queen Elizabeth National Park.

Four other four tourists who were left abandoned and unharmed later contacted the base (lodge) and were quickly moved to safety.

A joint operation by the Uganda Police, Uganda Peoples Defense Forces (UPDF) and Uganda Wildlife Authority Game Wardens is underway to locate and rescue them.

The priority at this point is to locate, rescue and bring them back safely.

eTN talked to Lilly Ajariva. She is a Ugandan conservationist and tourism expert. She is the Chief Executive Officer of the Uganda Tourism Board, the Ugandan government agency that is charged with promoting the country as a tourism destination. She was appointed to that position on 10 January 2019.

When asked why an American Tourist was picked by the kidnappers, Ms. Ajarova thinks the selection was based on the age and not the nationality.

eTN reached out to Dr. Peter Tarlow, head of safertourism.com 

Dr. Peter Tarlow

Dr. Peter Tarlow is also the security and safety expert for the newly-founded African Tourism Board and will be speaking at their launch event in Cape Town next week. Peter is scheduled to meet with UTB CEO Lilly Ajarova to discuss any assistance the Africa Tourism Board can give in this situation.

Dr. Tarlow told eTurboNews: “The tragic kidnapping that recently occurred in Uganda should not be seen as indicative of overall safety in Uganda.

“Very much to the contrary, Uganda has been known over the decades to be a safe and secure destination. Unfortunately, there are bad people in every part of the world and travel implies risk.

“However, Uganda cannot afford to rely on its recent past but must show the world what it is doing in the future.

“Despite the fact that the situation is very fluid and the facts, at midnight Uganda time is still unclear, there are a number of things that Uganda can do immediately and in the short and long term to mitigate the damage to its reputation.

“These suggestions come from my long-term work with Aruva after the Natalie Holloway case and with kidnapping issues both in Mexico and in Latin America.”

With limited data, the African Tourism Board security expert suggests the following, and as more data becomes apparent, additional information will be provided.

We urge Uganda Tourism Officials to:

1)  Tell the truth. Under no circumstance, minimize, become defensive or refuse to accept the severity of the situation. Do not lie to reporters.

2)  Have one person be the tourism spokesman or woman and funnel all information through that person.

3)  If the information is not yet known, state that facts and then state that there will be regularly-scheduled updates. Give specific times and locations.

4)  Have the military of a police officer standing next to the spokesperson to indicate that this is a serious matter.

5)  Make sure that it is clear that the government is working with all foreign embassies and updating them on a regular basis.

6)  Indicate that Uganda is working with the visitors’ families and will do everything that is needed to help the family.

7)  Announce that there is a special unit at work (assuming this unit exists) that deals with hostage rescue and recovery. If it does not exist, then contact friendly foreign governments that have experience in this matter.

We hope for the short term that Uganda:

1)  Announces that the country is doing an update on its risk management.

2)  Gets articles in the media that speak about Ugandan positives.

3)  Indicates that the perpetrators will be found and that they will suffer the full consequences of the law.

4)  Opens a foreign visitor hotline so that all visitors can get up-to-date information.

5)  Announces that the Ugandan tourism police will be opening (or strengthening) their tourism police unit and that they will receive additional training.

6)  Make it clear that Uganda tourism is working with international boards such as the African Tourism Board  (ATB) and that there will be exchanges of information between the African tourism bureaus through the ATB.

Juergen Steinmetz, the interim chair of the African Tourism Board, said: “We are standing by to assist Uganda and are in touch with UTB and our security expert Dr. Peter Tarlow. We will be meeting with Lilly next week in Capetown and hope this crime will be resolved at that time and that our fellow American tourist is returned safely. I am confident Dr. Tarlow can be of great assistance to Uganda Tourism and for the African continent when it comes to safety and security.”

More information on African Tourism Board: www.africantourismboard.com
More information on Safer Tourism: www.safertourism.com

Travel News | eTurboNews

U.S. State Department tells tourists Brunei is safe, except for death by stoning

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The U.S. State Department is telling American travelers, Brunei is one of the safest countries in the world to visit. Brunei safer than the Bahamas, Germany or Indonesia, and way safer then Turkey.

The U.S. embassy, however, states: Criminal penalties for some offenses are harsher than in the United States. This is a clear and misleading understatement:  When traveling to Brunei the State Department wants travelers to read through a 1767 page document provided by the Brunei government outlining all details of the Syariah Penal Code. This law will be implemented as of April 3, 2019. Regardless the State Department tells U.S. Citizens, the country remains a level one “no threat.” visitors destination.

Why is the U.S. Embassy not telling American tourists, that Brunei actually is ready to stone American travelers to death if they are part of the LGBT community? Is this part of the harsher penalty for the crime of sexual orientation?

The embassy website states:

  • Non-Muslims may be arrested for khalwat (close proximity between the sexes) under the Sharia Penal Code provided that the other accused party is Muslim. Khalwat may include activities from holding hands or public displays of affection to sexual activity. U.S. citizens are also subject to khalwat laws.
  • Extramarital relations between a Muslim and non-Muslim may be considered a crime in Brunei.

eTurboNews asked the State Department and received this response:

The U.S. Department of State has no greater responsibility than the safety and security of U.S. citizens overseas.  We are committed to providing U.S. citizens with clear, timely, and reliable information about every country in the world so they can make informed travel decisions.  We routinely update our Travel Advisories and country-specific information for all countries based on a comprehensive review of all available safety information and ongoing developments. At a minimum, we review Level 1 and 2 Travel Advisories every 12 months, and Level 3 and 4 Travel Advisories every six months.  We also review and update Travel Advisories and country-specific information on an as-needed basis, based on developing security and safety information.

On March 29 the State Department issued  the following paragraph linked from the page categorizing Brunei as a safe country:

“The Government of Brunei Darussalam will commence full implementation of the Syariah Penal Code (SPC) on April 3, 2019. The full SPC introduces new judicial procedures and punishments, including, for certain offenses and under certain evidentiary circumstances, amputation of hands or feet and death by stoning. The SPC applies regardless of an individual’s religion or nationality, although some sections of the law have specific applicability to Muslims. Brunei’s existing civil penal code and civil courts will continue to function in parallel with the SPC and Syariah Court.”

Scott Foster, president of LGBT Hawaii told eTurboNews:

“The response by the U.S. State Department is insulting and is putting LGBT traveler in danger. It should be the obligation for the U.S. government to protect Americans and not put them in harm’s way.
Death by stoning for LGBT travelers should be clearly visible alert on the State Department Brunei page and not hidden in a 1767 document. In no word is the State Department spelling out this danger to LGBT travelers.
The United States should immediately issue a travel warning to protect our LGBT travelers and citizens. The alert level for Brunei should be raised to 4, what means “DO NOT TRAVEL, or at a minimum to a level 3: “Reconsider Travel.”

Travel News | eTurboNews

Developing safety and security for children during travel

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Safety and security are always a concern of the travel industry, no matter who the traveler might be. A major issue when dealing with children is their safety and security. In the case of young travelers, the situation becomes even more difficult and emotional. There are many reasons for this heightened need for safety and security.  Among these are:

1)   Children are perceived to be more vulnerable

2)    Most people tend to be highly protective of children

3)    The legal ramifications of injury to a child may be even more severe

4)    Children evoke emotional reactions, and these emotions may crowd out rational thinking

Child safety and security tends to become the responsibility of three groupings:

1)   The child or young adult

2)   The parent of guardian of the child

3)   The host institution

The following is a partial list of precautions that all of us need to take when dealing with the child segment of the travel market. To help provide a safer ambiance for family vacations, consider some of the following.

Just as in the case of marketing efforts, tourism security efforts need to segment the market into at least four age brackets. Some suggested brackets might be: (1) new borns-2 years, (2) 3-7 years, (3) 7-12 years, and (4) teenagers until the legal age of 18. The essential issue is to realize that while both a 17 year old and a 2 year old are legally both minors, from a safety, security, and sociological standard, they operate in a very different ways and require very different guidelines. To help maintain these various groups safe and sound Tourism Tidbits offers the following suggestions. It should be noted that these are only a few suggestions of the many that are needed, and final decisions should be made by an onsite professional.

– Keep video cameras going. In case a child is lost (or Heaven forbid kidnapped), a video camera may be an excellent tool in locating the child.

– In places where adults and children mix, consider the use of ID bracelets being offered at the time of ticket purchase. You can use the ID bracelet either as a check-in/check-out device or give them away as a souvenir. In either case, should the child be lost, the security agent will have a name and phone number to call.  It is a good idea to place both the local and home number on the bracelet.

– In areas that have special young people’s sections, make sure that it is only children who enter. Adults should not be allowed into a children’s section. If an adult is needed there in case of an emergency, he/she should only be allowed to enter accompanied by a trained security agent.

– Develop policies on older children or unaccompanied minors. Younger children may be less of a problem than older children (12-17 years of age). These are guests who are legally still minors but can often do a great deal of damage or may demand that they be treated as adults even though such treatment is against the law. Make sure that all personnel are familiar with your business regarding minors’ safety and behavior of and with minors. Employees need to know:

–      policies and laws that specifically deal with people under the legal age of maturity

–      how to handle an angry or non-compliant minor

–      how to handle someone who may be making a scene

–      -when to actively intervene or call for additional help

–      how to check IDs without offense – a person’s ID is checked and questioned as to the whereabouts of his/her parents

In the hour before closing, it is very important to make sure that unsupervised young people are accounted for. In cases where the young person falsely believes that he/she is grown-up, ask for both a driver’s license and a social security number.

– Be aware of child abandonment/abuse. A form of child abuse is abandonment of a child. Train personnel to be on the lookout for all forms of child abuse. For example, if an adult is hanging around other people’s children asking for that person’s ID, turn security cameras on the person and attempt to get the license number of the vehicle being driven. The more information you have, the easier it will be for the police to act should there be a problem. Do not assume that a child abuser will return the next day. It may be weeks or months, or never, until that person returns.

– Develop cooperative information centers. Work with local police departments, hotel associations, and other attractions so that information can be passed between security departments rapidly and easily.  Remember people judge a locale on just one negative incident. When something goes wrong in one place, it can affect the entire local tourism community.

– Be careful of safety concerns.  Do a safety analysis; look for and correct such things as: glass doors against which inadvertently a child may run into, issues of food safety, or balconies over which a child may climb and jump.

Dr. Peter Tarlow is part of the Safer Travel Program by eTN. More information
www.safertravel.com 

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