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Bartlett meets with Embassy officials regarding Security Audit Report

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Jamaica Minister of Tourism, Hon. Edmund Bartlett, today met with key Embassy officials to discuss the recent security audit report. The Embassy officials, which included representatives from the United States, United Kingdom and Canada, were updated by Minister Bartlett on the sector’s strategic plans to create a new architecture for security and next steps.

“The meeting was critical as we engaged key stakeholders from our major source markets on the next steps to ensuring safety, security and seamlessness within the sector. They were informed that these next steps include the recent appointment of a new director of Visitor Safety and Experience, Major Dave Walker, an experienced security expert, who will further review this initial report and provide recommendations.”


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The meeting also included a technical team from the Ministry and its agencies: the Tourism Product Development Company (TPDCo), which led the island wide security audit and the Tourism Enhancement Fund; as well as internationally recognized security expert Dr. Peter Tarlow of safertourism.com.

“I also highlighted the creation of a Manual on Tourism Ethics, a first of its kind, which will guide our security infrastructure in the sector and how we interface with each other. This manual will be an operational game changer for Jamaica’s tourism as it will be the first time we have a comprehensive guide on this area,” said Minister Bartlett.

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Major Walker has been tasked by Minister Bartlett to complete the Manual on Tourism Ethics and recommendations on security for the sector by the end of the year. The aim of the audit, which received support from internationally recognized security expert, Dr. Peter Tarlow, will identify gaps and ensure a strategy of a safe, secure and seamless destination for visitors and locals alike.

Media contact:

Corporate Communications

Ministry of Tourism

64 Knutsford Boulevard

Kingston 5

Tel: (876) 920-4926-30

Fax: (876) 906 1729

Bartlett appoints New Director of Visitor Safety and Experience to further Review Security Audit Report

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Jamaica Minister of Tourism, Hon. Edmund Bartlett, has appointed a new director of Visitor Safety and Experience, Major Dave Walker, to further review the initial report from the recent island-wide security audit of the tourism sector. Following this review, Major Walker will submit a final report with recommendations on the way forward by the start of the winter tourist season in December.

Minister Bartlett, who made the announcement today, said, “Major Walker comes to the Tourism Product Development Company (TPDCo) with a wealth of security experience and has been directed by me to critically review findings from the initial report, with a view to analysing the data and providing recommendations on constructing a new architecture for security in the sector.”

Major (Retd.) Dave Walker, has spent in excess of twenty-three years in the military where he served in various operational and strategic capacities. Major Walker was a Military Advisor in Sierra Leone and a Military Advisor dealing with matters relating to regional security with the CARICOM Implementation Agency for Crime and Security (IMPACS).

Major Walker holds a Master’s Degree in National Security and Strategic Studies and a Master’s in Business Administration both from the University of the West Indies.

Jamaica Tourism Minister Bartlett also highlighted that, “An important outcome from this further review will be the creation of a Manual on Tourism Ethics, a first of its kind, which will guide not just the expectations of security infrastructure in the sector but how we interface with each other.”

Last year, Minister Bartlett ordered an intensive security audit of hotel properties across the island. The aim of the audit was to identify gaps and ensure a strategy of a safe, secure and seamless destination for visitors and locals alike. The TPDCo, which is in charge of maintaining quality assurance within the destination, coordinated the intensive security audit with support from internationally recognized security expert, Dr. Peter Tarlow, of safertourism.com.

Media Contact:

Corporate Communications

Ministry of Tourism

64 Knutsford Boulevard

Kingston 5

Tel: (876) 920-4926-30

Fax: (876) 906 1729

Jamaica Minister Bartlett to review Tourism Security Audit Report

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Jamaica Tourism Minister, Hon Edmund Bartlett has announced that he will be reviewing the report on the intensive island wide security audit of the sector soon. The audit was carried out by the Tourism Product Development Company (TPDCo) with support from well-known international security expert Dr. Peter Tarlow of Safertourism.com

Minister Bartlett, who made the announcement at the 58th Annual General Meeting of the Jamaica Hotel and Tourist Association (JHTA) at the Hilton Hotel in Montego Bay, said , “I am pleased to inform all stakeholders that the report on this very critical security audit is nearly completed and I will be reviewing the document next week.

The findings, which will be used to help reshape safety, security and seamlessness in the sector, are being reviewed by the team from the TPDCo and the Ministry of Tourism.”

Minister Bartlett commissioned the security audit to ensure that the destination remains safe, secure and seamless for visitors and locals alike.

Minister Bartlett added that “My ministry remains committed to safety and security which is at the core of destination assurance. Once the findings are reviewed, we will inform the public of the next steps.

As security arrangements are part of the licensing requirements for many sector operators we will be applying tough sanctions to any significant weakness or breaches that are found.”

The highly anticipated report from the Tourism Working Group, headed by PriceWaterhouseCoopers Senior Partner, Wilfred Baghaloo, is now ready. The Working Group was established by Minister Bartlett to conduct a comprehensive review of issues in the sector including entertainment, work permits and transportation, among others.

“This is another very important report that will help inform our next steps. The Ministry is studying the report and will discuss the findings with the sector ahead of crafting a new architecture for indigenous stakeholders and inclusiveness in the tourism value chain,” Minister Bartlett concluded.

MEDIA CONTACT: Jamaica Ministry of Tourism, Corporate Communications, 64 Knutsford Boulevard, Kingston 5, Tel: 920-4926-30, Fax: 920-4944

TSA: New airport security scanner poses “privacy risks” to passengers

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US Transportation Security Administration (TSA) is demanding modifications of a new airport security system because it poses “privacy risks” to passengers by showing too much of them on display, a newly published document has revealed.

Following a demonstration, the Transportation Security Administration has requested changes to the contract because the scanner they received “has privacy risks associated with the Graphical User Interface,” says the document dated March 26 and made public by Quartz on Monday.

While the document provides no further details on the exact nature of the privacy risks, the TSA required the scanner’s manufacturer to add additional security features before it would consider using the device in a “live environment.”

Using another government database, Quartz identified the contractor – whose name is redacted in the document – as Virginia security firm ThruVision. The document refers to ThruVision’s TAC scanner, which the company describes as a “proven people-screening camera that sees any type of item.”

The device is supposed to be part of TSA’s “Future Lane Experience” (FLEx), an effort to speed up security checks that have become a major headache for passengers in many airports.

The Los Angeles County Metropolitan Transportation Authority partnered with the TSA last year to deploy ThruVision’s portable TS4 scanner, which the TSA claims to have vetted “extensively” prior to using it on LA commuters. It is unclear whether the TSA had similar concerns about the TS4 before the device was used in the field.

Revelations about the TSA concerns over the new scanner come after last week’s report by ProPublica that accused the agency’s current hardware of “discriminating” against African-Americans by misreading their hair, requiring a disproportionate number of pat-downs.

The ACLU slammed the TSA in 2009 for using scanning technology to conduct “virtual strip searches” that provided TSA employees with photos of passengers’ genitals, breasts and buttocks. More was revealed in 2010, when the Electronic Privacy Information Center (EPIC) published TSA documents which further detail the scanners’ invasiveness.

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SITA: Tracking airline passenger bags drives 66% improvement in baggage delivery

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Airlines that are adding tracking at more points of the baggage journey are enjoying a huge improvement in bag delivery globally. The SITA 2019 Baggage IT Insights – officially launched at an event in Abu Dhabi International Airport today – shows that where tracking is done at check-in and loading onto the aircraft, the rate of improvement is as high as 66%.

These results come as the record drop in the baggage mishandling rate achieved globally over the past decade plateaus, with the rate steady at around 5.7 bags per thousand passengers over the past three years. In 2018, the rate was 5.69 per thousand passengers.

Over the past year, an increasing number of airlines and airports have started to introduce tracking at key points in the journey – check-in, loading onto the aircraft, transfers and arrival – to improve baggage management and further reduce the chances of a bag being mishandled. SITA’s research provides the first glimpse of the success of this tracking. It reveals that where bags were being tracked when loaded onto the aircraft, the rate of improvement ranged between 38% and 66% depending on the level of tracking introduced.

Peter Drummond, Director of Baggage at SITA, said: “While the mishandling rate has started to plateau over the past few years, this comes against a continued growth in passenger numbers and their bags. In 2018, 4.36 billion travelers checked in more than 4.27 billion bags. More bags makes things more challenging. Everyone across the industry needs to look beyond the process and technology improvements made in the past decade and adopt the latest technology such as tracking to make the next big cut in the rate of mishandled bags.”

Ahmed Juma Al Shamsi, Acting Chief Operations Officer at Abu Dhabi Airports, said: “For our passengers the timely delivery of baggage is key to ensuring a seamless passenger experience and therefore an area in which we continue to make further improvements. Looking forward, baggage tracking is fundamental to driving more accurate bag delivery not only at Abu Dhabi International Airport but across the entire passenger journey. We have led the way with the introduction of tracking on arrival and we have already seen significant improvements.”

Transferring baggage from one aircraft, or airline, to another remains a pinch point in the journey and in 2018 it was again the main reason for bags being mishandled. Transfer bags accounted for 46% of all mishandled bags.
Drummond added: “Transfer is by far the most difficult stage to track a bag as there are multiple airlines and airports involved. However, data from this year’s report shows that tracking at key points in the journey, such as transfers, will go a long way to eliminating mishandling and will allow airlines and their passengers to keep tabs on where their bags are at every step of the way.”

Over the past decade, total number of mishandled bags per annum has plummeted 47% from 46.9 million in 2007 to 24.8 million in 2018, while the annual bill footed by the industry has shrunk 43% to $2.4 billion, down from $4.22 billion in 2007.

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