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Minister Bartlett: Tourism Working Group report to help shape new architecture for subsectors

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Jamaica’s Tourism Minister, Hon. Edmund Bartlett has announced that findings from the just concluded Tourism Working Group (TWG) report are ready and will be used to help shape a new architecture for the tourism subsectors.

The Tourism Working Group, established in July 2018 and lead by PricewaterhouseCoopers Senior Executive, Wilfred Baghaloo, was set up to review a range of issues within the sector including the Economic Partnership Agreements (EPA), work permits, ground transportation and entertainment, among others.

The intent of the report is to suggest the way forward for the industry and provide a series of recommendations for strong legislative and policy reforms.

Minister Bartlett, who made the announcement yesterday at a TWG meeting said, “We recognize that global changes in the industry have impacted the business arrangements for some of our indigenous players in various subsectors. The report has highlighted the need for us to retro fit and re-examine our own processes and see how our practices and models are faring against the new disruptive business models.”

The report includes over fifty (50) recommendations that can assist in informing national policies to build stronger partnerships and support for Jamaican businesses.

“Since we established the TWG, there has been several key meetings with foreign and local stakeholders as well as research on other tourism destinations to understand their policy framework.

This is with a view to creating a new architecture that will help build capacity for our suppliers to compete more effectively in an ever changing industry so they can do more and earn more,” added Minister Bartlett.

Co-Chairman of the TWG, Wilfred Baghaloo anticipates that “The next phase of the project will involve consultations among the various ministries and enactment of policies at the local level. Thereafter, there may be meetings with international representatives to discuss the way forward.”

The Minister noted that the findings would be reviewed thoroughly and a number of consultations would take place with relevant stakeholders before the findings are released to the public and any action is taken.

“We are happy that you were able to apply the level of rigour to the investigations which have now concluded with this document. We are excited to peruse it and look carefully on how we can apply some of the recommendations that you have made. We need to have further discussions with stakeholders, because we recognise that it is not going to be a one-glove fit all situation, but we certainly want to fit it right so that we protect the local sector, which is critical to us,” said Minister Bartlett.

He expressed gratitude to the team, which is chaired by Tourism Linkages Council head and Hotelier, Adam Stewart. As well as members such as: Prominent Business leaders, Michael McMorris and Godfrey Dyer; Jamaica Hotel and Tourist Association (JHTA), President, Omar Robinson and Senior Executive, Nicola Madden-Greig; President of the Jamaica Cooperative Automobile and Limousine Services (JCAL), Brian Thelwell.

Other members include: Jamaica Vacations, Chairman, Bert Wright; National Craft Traders and Producers Association, President, Melody Haughton-Adams; Tourism Product Development Company (TPDCo), Executive Director, Dr. Andrew Spencer and representatives from the Ministry of Culture, Gender, Entertainment and Sport; Ministry of Labour and Social Security; Passport, Immigration and Citizenship Agency (PICA) and the Ministry of Tourism.

MEDIA CONTACT: Jamaica Ministry of Tourism, Corporate Communications, 64 Knutsford Boulevard, Kingston 5, Tel: 920-4926-30, Fax: 920-4944

Fraport and Hybrid-Airplane Technologies testing hybrid aerial vehicle

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The H-Aero is a small, helium-filled hybrid aerial vehicle. From October 28 to 31, passengers at Frankfurt Airport were able to see it floating almost silently through Halls D and E in Terminal 2. Fraport AG joined forces with the start-up Hybrid-Airplane Technologies GmbH to carry out test flights assessing whether the aerial vehicle could be used to perform status checks in the terminals.

The H-Aero has approval to fly over people and combines the advantages of a balloon, airplane and helicopter in a single system. The hybrid aerial vehicle can perform a vertical take-off like a helicopter, for instance. It features a helium-filled, lens-shaped balloon that keeps it in the air as well as wings that can rotate 270° to steer it in all directions.

The idea behind the field test is to make life easier for employees performing status checks in the terminals. Instead of having to inspect the large terminal halls on foot, employees would be able to check the sites from the comfort of their desks with the help of camera images and use this to report any necessary clean-ups or repairs. The easier identification of incidents will contribute to traffic safety in the terminals. During the test, the H-Aero flew a pre-defined route through the check-in halls and used a thermal imaging camera to transmit images of the terminal. Going forward, with the help of AI technology, the H-Aero will be able to make its rounds and report any issues autonomously.

Alexander Laukenmann, head of Airside and Terminal Management, Corporate Safety and Security at Fraport AG, explained: “The use of innovative technology plays a pivotal role in all areas of airport operations – including ensuring traffic safety in our check-in halls. At Frankfurt Airport, we are already experimenting with technologies that many still consider to be in the realms of science fiction. The H-Aero innovative flight concept is a good example. We believe it has various potential applications that we will continue to investigate in the next stages.”

Csaba Singer, CEO of Hybrid-Airplane Technologies GmbH, said: “We are very grateful for Fraport AG’s openness to new technologies. Innovation has a real chance of success only if it is used to simplify processes and only if passengers and employees see it as socially acceptable. We have successfully demonstrated that both are possible over the past four days in Terminal 2 of Frankfurt Airport in what was a genuine world first.”

MEDIA CONTACT: Yi-Chun Sandy Chen, Corporate Communications Media Relations, Fraport AG, 60547 Frankfurt am Main, Telephone: +49 69 690-28779, [email protected]

Bartlett meets with Embassy officials regarding Security Audit Report

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Jamaica Minister of Tourism, Hon. Edmund Bartlett, today met with key Embassy officials to discuss the recent security audit report. The Embassy officials, which included representatives from the United States, United Kingdom and Canada, were updated by Minister Bartlett on the sector’s strategic plans to create a new architecture for security and next steps.

“The meeting was critical as we engaged key stakeholders from our major source markets on the next steps to ensuring safety, security and seamlessness within the sector. They were informed that these next steps include the recent appointment of a new director of Visitor Safety and Experience, Major Dave Walker, an experienced security expert, who will further review this initial report and provide recommendations.”

The meeting also included a technical team from the Ministry and its agencies: the Tourism Product Development Company (TPDCo), which led the island wide security audit and the Tourism Enhancement Fund; as well as internationally recognized security expert Dr. Peter Tarlow of safertourism.com.

“I also highlighted the creation of a Manual on Tourism Ethics, a first of its kind, which will guide our security infrastructure in the sector and how we interface with each other. This manual will be an operational game changer for Jamaica’s tourism as it will be the first time we have a comprehensive guide on this area,” said Minister Bartlett.

Major Walker has been tasked by Minister Bartlett to complete the Manual on Tourism Ethics and recommendations on security for the sector by the end of the year. The aim of the audit, which received support from internationally recognized security expert, Dr. Peter Tarlow, will identify gaps and ensure a strategy of a safe, secure and seamless destination for visitors and locals alike.

Media contact:

Corporate Communications

Ministry of Tourism

64 Knutsford Boulevard

Kingston 5

Tel: (876) 920-4926-30

Fax: (876) 906 1729

Bartlett appoints New Director of Visitor Safety and Experience to further Review Security Audit Report

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Jamaica Minister of Tourism, Hon. Edmund Bartlett, has appointed a new director of Visitor Safety and Experience, Major Dave Walker, to further review the initial report from the recent island-wide security audit of the tourism sector. Following this review, Major Walker will submit a final report with recommendations on the way forward by the start of the winter tourist season in December.

Minister Bartlett, who made the announcement today, said, “Major Walker comes to the Tourism Product Development Company (TPDCo) with a wealth of security experience and has been directed by me to critically review findings from the initial report, with a view to analysing the data and providing recommendations on constructing a new architecture for security in the sector.”

Major (Retd.) Dave Walker, has spent in excess of twenty-three years in the military where he served in various operational and strategic capacities. Major Walker was a Military Advisor in Sierra Leone and a Military Advisor dealing with matters relating to regional security with the CARICOM Implementation Agency for Crime and Security (IMPACS).

Major Walker holds a Master’s Degree in National Security and Strategic Studies and a Master’s in Business Administration both from the University of the West Indies.

Jamaica Tourism Minister Bartlett also highlighted that, “An important outcome from this further review will be the creation of a Manual on Tourism Ethics, a first of its kind, which will guide not just the expectations of security infrastructure in the sector but how we interface with each other.”

Last year, Minister Bartlett ordered an intensive security audit of hotel properties across the island. The aim of the audit was to identify gaps and ensure a strategy of a safe, secure and seamless destination for visitors and locals alike. The TPDCo, which is in charge of maintaining quality assurance within the destination, coordinated the intensive security audit with support from internationally recognized security expert, Dr. Peter Tarlow, of safertourism.com.

Media Contact:

Corporate Communications

Ministry of Tourism

64 Knutsford Boulevard

Kingston 5

Tel: (876) 920-4926-30

Fax: (876) 906 1729

Jamaica Minister Bartlett to review Tourism Security Audit Report

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Jamaica Tourism Minister, Hon Edmund Bartlett has announced that he will be reviewing the report on the intensive island wide security audit of the sector soon. The audit was carried out by the Tourism Product Development Company (TPDCo) with support from well-known international security expert Dr. Peter Tarlow of Safertourism.com

Minister Bartlett, who made the announcement at the 58th Annual General Meeting of the Jamaica Hotel and Tourist Association (JHTA) at the Hilton Hotel in Montego Bay, said , “I am pleased to inform all stakeholders that the report on this very critical security audit is nearly completed and I will be reviewing the document next week.

The findings, which will be used to help reshape safety, security and seamlessness in the sector, are being reviewed by the team from the TPDCo and the Ministry of Tourism.”

Minister Bartlett commissioned the security audit to ensure that the destination remains safe, secure and seamless for visitors and locals alike.

Minister Bartlett added that “My ministry remains committed to safety and security which is at the core of destination assurance. Once the findings are reviewed, we will inform the public of the next steps.

As security arrangements are part of the licensing requirements for many sector operators we will be applying tough sanctions to any significant weakness or breaches that are found.”

The highly anticipated report from the Tourism Working Group, headed by PriceWaterhouseCoopers Senior Partner, Wilfred Baghaloo, is now ready. The Working Group was established by Minister Bartlett to conduct a comprehensive review of issues in the sector including entertainment, work permits and transportation, among others.

“This is another very important report that will help inform our next steps. The Ministry is studying the report and will discuss the findings with the sector ahead of crafting a new architecture for indigenous stakeholders and inclusiveness in the tourism value chain,” Minister Bartlett concluded.

MEDIA CONTACT: Jamaica Ministry of Tourism, Corporate Communications, 64 Knutsford Boulevard, Kingston 5, Tel: 920-4926-30, Fax: 920-4944

TSA: New airport security scanner poses “privacy risks” to passengers

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US Transportation Security Administration (TSA) is demanding modifications of a new airport security system because it poses “privacy risks” to passengers by showing too much of them on display, a newly published document has revealed.

Following a demonstration, the Transportation Security Administration has requested changes to the contract because the scanner they received “has privacy risks associated with the Graphical User Interface,” says the document dated March 26 and made public by Quartz on Monday.

While the document provides no further details on the exact nature of the privacy risks, the TSA required the scanner’s manufacturer to add additional security features before it would consider using the device in a “live environment.”

Using another government database, Quartz identified the contractor – whose name is redacted in the document – as Virginia security firm ThruVision. The document refers to ThruVision’s TAC scanner, which the company describes as a “proven people-screening camera that sees any type of item.”

The device is supposed to be part of TSA’s “Future Lane Experience” (FLEx), an effort to speed up security checks that have become a major headache for passengers in many airports.

The Los Angeles County Metropolitan Transportation Authority partnered with the TSA last year to deploy ThruVision’s portable TS4 scanner, which the TSA claims to have vetted “extensively” prior to using it on LA commuters. It is unclear whether the TSA had similar concerns about the TS4 before the device was used in the field.

Revelations about the TSA concerns over the new scanner come after last week’s report by ProPublica that accused the agency’s current hardware of “discriminating” against African-Americans by misreading their hair, requiring a disproportionate number of pat-downs.

The ACLU slammed the TSA in 2009 for using scanning technology to conduct “virtual strip searches” that provided TSA employees with photos of passengers’ genitals, breasts and buttocks. More was revealed in 2010, when the Electronic Privacy Information Center (EPIC) published TSA documents which further detail the scanners’ invasiveness.

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SITA: Tracking airline passenger bags drives 66% improvement in baggage delivery

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Airlines that are adding tracking at more points of the baggage journey are enjoying a huge improvement in bag delivery globally. The SITA 2019 Baggage IT Insights – officially launched at an event in Abu Dhabi International Airport today – shows that where tracking is done at check-in and loading onto the aircraft, the rate of improvement is as high as 66%.

These results come as the record drop in the baggage mishandling rate achieved globally over the past decade plateaus, with the rate steady at around 5.7 bags per thousand passengers over the past three years. In 2018, the rate was 5.69 per thousand passengers.

Over the past year, an increasing number of airlines and airports have started to introduce tracking at key points in the journey – check-in, loading onto the aircraft, transfers and arrival – to improve baggage management and further reduce the chances of a bag being mishandled. SITA’s research provides the first glimpse of the success of this tracking. It reveals that where bags were being tracked when loaded onto the aircraft, the rate of improvement ranged between 38% and 66% depending on the level of tracking introduced.

Peter Drummond, Director of Baggage at SITA, said: “While the mishandling rate has started to plateau over the past few years, this comes against a continued growth in passenger numbers and their bags. In 2018, 4.36 billion travelers checked in more than 4.27 billion bags. More bags makes things more challenging. Everyone across the industry needs to look beyond the process and technology improvements made in the past decade and adopt the latest technology such as tracking to make the next big cut in the rate of mishandled bags.”

Ahmed Juma Al Shamsi, Acting Chief Operations Officer at Abu Dhabi Airports, said: “For our passengers the timely delivery of baggage is key to ensuring a seamless passenger experience and therefore an area in which we continue to make further improvements. Looking forward, baggage tracking is fundamental to driving more accurate bag delivery not only at Abu Dhabi International Airport but across the entire passenger journey. We have led the way with the introduction of tracking on arrival and we have already seen significant improvements.”

Transferring baggage from one aircraft, or airline, to another remains a pinch point in the journey and in 2018 it was again the main reason for bags being mishandled. Transfer bags accounted for 46% of all mishandled bags.
Drummond added: “Transfer is by far the most difficult stage to track a bag as there are multiple airlines and airports involved. However, data from this year’s report shows that tracking at key points in the journey, such as transfers, will go a long way to eliminating mishandling and will allow airlines and their passengers to keep tabs on where their bags are at every step of the way.”

Over the past decade, total number of mishandled bags per annum has plummeted 47% from 46.9 million in 2007 to 24.8 million in 2018, while the annual bill footed by the industry has shrunk 43% to $2.4 billion, down from $4.22 billion in 2007.

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Boeing scraps 2019 financial forecast, halts share buybacks in wake of 737 MAX disaster

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World’s biggest aerospace corporation was forced to pull its full financial forecast for the current year due to unresolved issues surrounding Boeing’s once best-selling 737 MAX aircraft.

Boeing also announced plans to pause share buybacks, citing “a challenging time for our customers, stakeholders and the company.”

“Across the company, we are focused on safety, returning the 737 MAX to service, and earning and re-earning the trust and confidence of customers, regulators and the flying public,” Boeing Chairman and CEO Dennis Muilenburg said in a statement.

The manufacturer had previously posted a report on the first-quarter earnings that managed to fall in line with analysts’ expectations, while its revenue was slightly less than projected. Boeing’s earning per share totaled the expected $3.16 from January through March, while the revenue amounted to $22.92 billion against $22.98 billion forecasted by London-based provider of financial markets data Refinitiv.

Boeing stressed that the previous guidance didn’t reflect the impact of two crashes of the company’s flagship planes, leading to the grounding of all 737 MAX 8 jets by global regulators, lawsuits from some air carriers and a decline in market value.

According to the producer, more than 135 test and production flights of updated software for the 737 MAX have been carried out so far.

Boeing’s bestseller crashed on March 10 not far from the Ethiopian capital of Addis Ababa six minutes after takeoff on the way to Nairobi, Kenya. The tragedy, which killed 157 people, marked the second crash involving the same jet model in less than six months. In October, the same type of aircraft, operated by Indonesia’s Lion Air, crashed in the Java Sea shortly after takeoff, claiming the lives of 189 people.

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Hawaii hotels: Flat average daily rate, lower occupancy so far in 2019

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For the first three months of 2019, Hawaii hotels statewide reported flat average daily rate (ADR) and lower occupancy, which resulted in lower revenue per available room (RevPAR) compared to the first quarter of 2018.

According to the Hawaii Hotel Performance Report published by the Hawaii Tourism Authority (HTA), statewide RevPAR declined to $236 (-3.3%), with ADR of $292 and occupancy of 80.8 percent (-2.7 percentage points) in the first quarter of 2019.

HTA’s Tourism Research Division issued the report’s findings utilizing data compiled by STR, Inc., which conducts the largest and most comprehensive survey of hotel properties in the Hawaiian Islands.

For the first quarter, Hawaii hotel room revenues fell by 4.7 percent to $1.13 billion compared to the $1.18 billion earned in the first quarter of 2018. There were more than 74,300 fewer available room nights (-1.5%) in the first quarter and approximately 190,500 fewer occupied room nights (-4.7%) compared to a year ago. Several hotel properties across the state were closed for renovation or had rooms out of service for renovation during the first quarter.

All classes of Hawaii hotel properties statewide reported RevPAR declines in the first quarter of 2019 except Upper Midscale Class properties ($134, +0.6%). Luxury Class properties reported RevPAR of $452 (-5.4%) with ADR of $594 (-1.2%) and occupancy of 76.1 percent (-3.3 percentage points). At the other end of the price scale, Midscale & Economy Class hotels reported RevPAR of $155 (-5.0%) with ADR of $187 (-0.5%) and occupancy of 83.1 percent (-3.9 percentage points).

Comparison to Top U.S. Markets

In comparison to top U.S. markets, the Hawaiian Islands earned the highest RevPAR at $236 in the first quarter, followed by the San Francisco/San Mateo market at $210 (+15.9%) and the Miami/Hialeah market at $208 (-3.5%). Hawaii also led the U.S. markets in ADR at $292 followed by San Francisco/San Mateo and Miami/Hialeah. The Hawaiian Islands ranked fifth for occupancy at 80.8 percent, with Miami/Hialeah topping the list at 83.0 percent (-2.1 percentage points).

Hotel Results for Hawaii’s Four Counties

Hotel properties in Hawaii’s four island counties all reported RevPAR decreases in the first quarter of 2019. Maui County hotels led the state overall in RevPAR at $337 (-2.7%), with ADR at $428 (-0.9%) and occupancy at 78.6 percent (-1.5 percentage points).

Kauai hotels earned RevPAR of $228 (-10.2%), with flat ADR at $305 (+0.2%) and lower occupancy of 74.8 percent (-8.7 percentage points).

Hotels on the island of Hawaii reported a decline in RevPAR to $225 (-9.7%), due to a combination of decreases in both ADR ($285, -2.0%) and occupancy (79.1%, -6.7 percentage points).

Oahu hotels earned slightly lower RevPAR at $196 (-0.9%), with ADR at $236 (+0.8%) and occupancy of 83.0 percent (-1.4 percentage points).

Comparison to International Markets

When compared to international “sun and sea” destinations, Hawaii’s counties were in the middle of the pack for RevPAR in the first quarter of 2019. Hotels in the Maldives ranked highest in RevPAR at $575 (+4.5%) followed by Aruba at $351 (+11.2%). Maui County ranked third, with Kauai, the island of Hawaii, and Oahu ranking sixth, seventh and eighth, respectively.

The Maldives also led in ADR at $737 (+5.2%) in the first quarter, followed by French Polynesia at $497 (-1.1%). Maui County ranked fifth, followed by Kauai and the island of Hawaii. Oahu ranked ninth .

Oahu trailed Phuket (84.5%, -6.3 percentage points) in occupancy for sun and sea destinations in the first quarter. The island of Hawaii, Maui County and Kauai ranked fourth, fifth and ninth, respectively.

March 2019 Hotel Performance

In March 2019, RevPAR for Hawaii hotels statewide declined to $227 (-4.3%), with ADR of $285 (-1.1%) and occupancy of 79.6 percent (-2.7 percentage points).

In March, Hawaii hotel room revenues fell by 5.9 percent to $373.3 million. There were more than 27,200 fewer available room nights (-1.6%) in March and approximately 66,850 fewer occupied room nights (-4.9%) compared to a year ago. Several hotel properties across the state were closed for renovation or had rooms out of service for renovation during March. However, the number of rooms out of service may be under-reported.

All classes of Hawaii hotel properties statewide reported RevPAR declines in March. Luxury Class properties reported RevPAR of $443 (-7.2%) with ADR of $583 (-3.1%) and occupancy of 75.9 percent (-3.4 percentage points). Midscale & Economy Class hotels reported RevPAR of $150 (-2.9%) with ADR of $182 (+0.8%) and occupancy of 82.0 percent (-3.1 percentage points).

Hotel properties in Hawaii’s four island counties all reported lower RevPAR for March. Maui County hotels reported the highest RevPAR in March at $336 (-1.4%) with ADR of $421 (-1.6%) and flat occupancy (79.8%, +0.2 percentage points).

Oahu hotels reported lower occupancy (80.4%, -2.3 percentage points) and flat ADR ($230, -0.2%) for March.

Hotels on the island of Hawaii continued to face challenges in March, with RevPAR dropping 11.2 percent to $216, ADR to $272 (-4.9%) and occupancy to 79.2 percent (-5.7 percentage points).

RevPAR for Kauai hotels fell to $213 (-14.6%) in March, with declines in both ADR to $286 (-4.5%) and occupancy to 74.4 percent (-8.8 percentage points).

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IMEX exhibitors invited to make Sustainable Exhibiting Pledge

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IMEX in Frankfurt has invited exhibitors at this year’s show (21 -23 May) to make a Sustainable Exhibiting Pledge as it continues to increase its commitment to demonstrating and leading through best practice in sustainability.

Carina Bauer, CEO of the IMEX Group, said: “Our approach to sustainability is to lead by example, to encourage others to aim higher and to shine a spotlight on key industry campaigns. This year I’m inviting exhibitors to make a sustainable exhibiting pledge, to implement three simple green initiatives to help reduce their environmental impact at the show. A list of ideas on how to do this features in our IMEX in Frankfurt 2019 Sustainable Exhibiting Guide.”

In January the IMEX Group highlighted its commitment by making sustainability the third ‘pillar’ of this year’s IMEX Talking Point “Imagination.”

Carina Bauer explained: “We’re asking everyone in the global meetings industry to imagine a new beginning: to ask what if we all really committed to cutting down waste?

“We’ve continued to improve our own sustainability performance at both of our shows each year and we’re proud to say that our Frankfurt show is now 100 per cent hydro-powered. Thanks to our waste donation program plus the responsible recycling systems at Messe Frankfurt, we now send zero waste to landfill. This is virtually unheard of in the exhibition business!

“Our work to reduce and recycle more waste generated by both exhibitors and visitors is explained in our first ever IMEX in Frankfurt sustainability report which joins our annual IMEX America sustainability report.”

In line with its determination to lead the industry forward, IMEX was a launch partner when the Events Industry Council introduced its Principles of Sustainable Events in January after hosting two forums at IMEX in Frankfurt and IMEX America in 2018 when these principles were formulated.

A further element of its commitment to leading the industry, the IMEX team believes in sharing what it knows and has learned through experience. At IMEX in Frankfurt, learning about sustainability will feature prominently throughout the show. Starting on EduMonday, 20 May, there will be more than 20 opportunities to learn about sustainability among the 250 plus sessions in the extensive education program at the Inspiration Hub. What’s more, the first ever Sustainability Policy Round table, supported by Edmonton, will bring together industry leaders and experts to share insights at the InterContinental Frankfurt on 21 May.

Furthermore, in partnership with the Events Industry Council (EIC), IMEX will salute an organization making a significant commitment to reducing its environmental impact by announcing the winner of the IMEX-EIC Innovation in Sustainability Award at the IMEX Gala Dinner on 22 May.

Carina Bauer, CEO of the IMEX Group, says: “At both shows we continue to work closely with our partners including Meet Green, EIC, The Venetian®| The Palazzo® and the Sands Expo®, Messe Frankfurt and GES. We are wholeheartedly committed to providing education, inspiration and leadership on sustainability issues. The business events industry still has a long way to go before thinking green is the first thought, not the last.”

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