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US airlines wrongfully reject over 25% of their passengers’ compensation claims

April 16, 2019 by Forimmediaterelease

Consumer rights advocacy group released the results of a new study showing that United States airlines wrongfully reject more than 25% of compensation claims, indicating that more than one in five travelers are being denied up to $700 they are owed by Delta Air Lines, United Airlines, and American Airlines following flight disruptions.

Each year, more and more travelers flying out of the U.S. are eligible to claim compensation under European law EC 261 which covers travelers on European flights. AirHelp found more than 25% of valid claims filed against U.S. airlines for disrupted flights in 2016, 2017 and 2018 were turned away on wrongful grounds by airlines trying to avoid their obligation to travelers.

The travel experience is continuously getting worse due to overtourism. In the U.S., 407,000 travelers are eligible to claim compensation under EC 261 following flight delays and cancellations experienced last year, up from 370,000 the previous year. During the first three months of 2019, more than 75,000 passengers experienced disruptions due to the fault of the airlines that have made them eligible for compensation.

This trend is a small part of the larger issue of airlines mistreating passengers. A survey of travelers found 75% of U.S. travelers feel uninformed about their air passenger rights, and less than 25% of travelers who were on a disrupted flight actually file a claim, despite airlines being required by law to inform passengers of their rights.

How the U.S. Airlines Stack Up

Of the U.S. airlines, Delta Air Lines wrongfully rejects the most claims at a rate of one in three. United Airlines wrongfully rejects nearly one in four claims, and American Airlines rejects one in every five. According to an annual ranking of global airlines and airports, U.S. airlines’ unsurprisingly perform poorly, with each major carrier earning less than seven out of 10 for quality of service.

The most popular U.S. airlines ranked on wrongfully rejected claims rate

United States ranking Global ranking for wrongfully rejected claims rate

Airline Wrongfully rejected claim rate

1 32 Delta Air Lines 32%
2 42 United Airlines 23%
3 44 American Airlines 22%

Data from January 1, 2016 to December 31, 2018

“The bleak picture in the U.S. is just the tip of the iceberg. The volume of legitimate passenger claims being wrongfully rejected by airlines is appalling. Flight delays and cancellations are increasingly heaping chaos on passengers, and travelers are forced to fight airlines for compensation they’re rightfully owed,” says Henrik Zillmer, CEO of AirHelp. “It’s all very well for airlines to say they will compensate passengers who make their claim directly. The reality is that thousands of passengers are continuing to face an impossible struggle to claim the money they’re entitled to. If they are embroiled in a legal battle with an airline, passengers may face costs to hire a lawyer to push through their claim, which can make fighting for compensation virtually impossible.”

U.S. Passenger Rights

U.S. passengers are protected under EC 261 for flights to the EU on an EU airline, and any flight departing from the EU. Cancelled flights, delays of more than three hours, and incidents of denied boarding are covered under EC 261, as long as the disruption was not caused by extraordinary circumstances such as weather, sabotage or political unrest. Eligible passengers may be entitled to financial compensation of up to $700 per person, and can file claims up to three years after the incident occurs.

Travelers have fewer protections on domestic U.S. flights, but can claim up to $1,350 in compensation for denied boarding due to overbooking, depending on the value of the ticket fare and ultimate delay in arrival to their final destination

Travel News | eTurboNews

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Which is the top US airline in North America? Depends on how you look at it

March 27, 2019 by Forimmediaterelease

In a recent new study, a detailed analysis of the US airline market-share domination in North America, ranks and lists results by factors such as passenger numbers and miles flown. This particular study focused solely on domestic passengers flying within the US, and depending on how you look at the numbers, the top airline changes over the various categories.

Methodology

The Most-Traveled Domestic Air Carrier (with % market share)

The Top Domestic Carriers by Passenger Count

The Bureau of Transportation Statistics (BTS) maintains current data that sometimes runs on a three-or-four-month delay, depending on when it is compiled and uploaded. This new study conducted by Upgraded Points represents analyzed data from January 2018–October 2018.

The study also uses a specific table from BTS that contains domestic, nonstop segment data reported by air carriers. This includes carrier name, origin, destinations, as well as other information concerning transported passengers. Finally, data from the BTS directly reflects the number of passengers and the distance flown. This particular information was used to create the concluding graphic featured in the study.

Number of Passengers Flown

Looking at the total number of passengers flown during any given time is the clearest indication of market domination. The final results for this time period were surprising: Delta Air Lines and American Airlines were both in the top five carriers, with 16 percent (106,062,211 passengers) and 15 percent (99,857,863 passengers) respectively — but neither ranked as the number one carrier. Each missed that spot by nearly 5 percent. And the clear winner boasted over 132 million passengers.

United Airlines was another major contender for one of the coveted top five spots, sitting at 11 percent of the market share (71,722,425 passengers).

Most Traveled Air Carrier by State

Geography is a limiting factor when people choose a specific air carrier, especially since further limitations are imposed by air carrier availability at each hub. The Upgraded Points study had to factor in this important detail when ranking its list by state. For example, since Delta Air Lines is based out of Atlanta, it is no surprise that Delta is the dominator of the Georgia market.

But for states like Iowa and Arkansas, the dominating airline is a far less-known carrier. And though American Airlines and Southwest Airlines both flew quite competitively from Texas, one did take the edge over the other in the number of passengers flown from that state.

Most Well-Traveled States

Ranking the states by most well-traveled gives another fascinating look at US air carrier traffic. Researchers expected the most populated states to be the clear winners of the top five spots, simply by virtue of sheer volume. And to a degree, that was true. California, Texas and Florida each flew well over 50 million passengers, securing them the top three spots. But other highly populated states, like New York and Pennsylvania, did not rank in the top five at all.

Those states whose populations travel the least include West Virginia, Wyoming and Delaware. Researchers conceded however that the data might be slightly skewed for these rankings, given that not only does Delaware not have a major airport, it is also one of the least populated states in the US.

Conclusions and Other Rankings

The study concluded by sifting the BTS data into percent of market share by carrier, by month, and revenue passenger miles (RPM). RPM is a particularly important metric that shows the number of miles traveled by paying passengers. At high levels, RPM indicates an airline’s overall traffic. And although there are a variety of large air carriers flying in the US, the final results of the Upgraded Points study clearly indicate that passengers are not evenly split among them.

The full study can be viewed here.

Travel News | eTurboNews

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Maui’s Kahului Airport ranked US third best in on-time performance

March 19, 2019 by Forimmediaterelease

A new study revealed that Maui’s Kahului Airport (OGG) is one of the best airports in the country when it comes to on-time performance.

OGG ranked the third best, with one of the lowest percentages of canceled flights (roughly 0.5%) for all of 2018.

Salt Lake City took the top spot.

New York’s LaGuardia had the worst track record, winter storms a factor, forcing many flights to call it quits last winter.

Researchers evaluated the latest data — released this week — from the Bureau of Transportation Statistics. The data included newly updated information on cancellations for all US airports last year. The experts calculated all the cancellation percentages and published an updated ranking.

Looking ahead, the experts predict that the grounding of Boeing 737 Max jets will inflate cancellation rates for many airports nationwide when 2019 percentages are calculated.

Travel News | eTurboNews

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