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For Immediate Release | Official News Wire for the Travel Industry

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US airlines wrongfully reject over 25% of their passengers’ compensation claims

April 16, 2019 by Forimmediaterelease

Consumer rights advocacy group released the results of a new study showing that United States airlines wrongfully reject more than 25% of compensation claims, indicating that more than one in five travelers are being denied up to $700 they are owed by Delta Air Lines, United Airlines, and American Airlines following flight disruptions.

Each year, more and more travelers flying out of the U.S. are eligible to claim compensation under European law EC 261 which covers travelers on European flights. AirHelp found more than 25% of valid claims filed against U.S. airlines for disrupted flights in 2016, 2017 and 2018 were turned away on wrongful grounds by airlines trying to avoid their obligation to travelers.

The travel experience is continuously getting worse due to overtourism. In the U.S., 407,000 travelers are eligible to claim compensation under EC 261 following flight delays and cancellations experienced last year, up from 370,000 the previous year. During the first three months of 2019, more than 75,000 passengers experienced disruptions due to the fault of the airlines that have made them eligible for compensation.

This trend is a small part of the larger issue of airlines mistreating passengers. A survey of travelers found 75% of U.S. travelers feel uninformed about their air passenger rights, and less than 25% of travelers who were on a disrupted flight actually file a claim, despite airlines being required by law to inform passengers of their rights.

How the U.S. Airlines Stack Up

Of the U.S. airlines, Delta Air Lines wrongfully rejects the most claims at a rate of one in three. United Airlines wrongfully rejects nearly one in four claims, and American Airlines rejects one in every five. According to an annual ranking of global airlines and airports, U.S. airlines’ unsurprisingly perform poorly, with each major carrier earning less than seven out of 10 for quality of service.

The most popular U.S. airlines ranked on wrongfully rejected claims rate

United States ranking Global ranking for wrongfully rejected claims rate

Airline Wrongfully rejected claim rate

1 32 Delta Air Lines 32%
2 42 United Airlines 23%
3 44 American Airlines 22%

Data from January 1, 2016 to December 31, 2018

“The bleak picture in the U.S. is just the tip of the iceberg. The volume of legitimate passenger claims being wrongfully rejected by airlines is appalling. Flight delays and cancellations are increasingly heaping chaos on passengers, and travelers are forced to fight airlines for compensation they’re rightfully owed,” says Henrik Zillmer, CEO of AirHelp. “It’s all very well for airlines to say they will compensate passengers who make their claim directly. The reality is that thousands of passengers are continuing to face an impossible struggle to claim the money they’re entitled to. If they are embroiled in a legal battle with an airline, passengers may face costs to hire a lawyer to push through their claim, which can make fighting for compensation virtually impossible.”

U.S. Passenger Rights

U.S. passengers are protected under EC 261 for flights to the EU on an EU airline, and any flight departing from the EU. Cancelled flights, delays of more than three hours, and incidents of denied boarding are covered under EC 261, as long as the disruption was not caused by extraordinary circumstances such as weather, sabotage or political unrest. Eligible passengers may be entitled to financial compensation of up to $700 per person, and can file claims up to three years after the incident occurs.

Travelers have fewer protections on domestic U.S. flights, but can claim up to $1,350 in compensation for denied boarding due to overbooking, depending on the value of the ticket fare and ultimate delay in arrival to their final destination

Travel News | eTurboNews

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Holland America Line sets sail for coastal towns of Canada and New England

March 18, 2019 by Forimmediaterelease

In 2020 Holland America Line’s Amsterdam, Zaandam and Zuiderdam will transport guests to the stunning coastlines and historic cities of Canada and New England on more than 40 cruises. Sailing one of the most robust seasons in the industry between April and October, guests can select from among 10 itineraries ranging from six to 14 days.

During the summer months, cruisers will have even more sailings to choose from when Amsterdam joins Zaandam to offer additional Canada & New England Discovery cruises between Boston, Massachusetts, and Montréal, Québec — giving guests more opportunities to explore Maine’s spectacular Acadia National Park or Cape Breton’s incredible Bird Islands.

“Canada and New England is a spectacular destination for cruising and more travelers are discovering its abundance of charm, deep maritime history, art, architecture and culinary diversity,” said Orlando Ashford, president of Holland America Line. “For many, it’s a close-to-home destination waiting to be explored, while others come from around the world to experience its uniqueness and culturally rich ports. The growing popularity of the region and attractiveness to all ages is why we’re offering three ships on an extended summer and fall sailing season.”

Beginning in April, Amsterdam, Zaandam and Zuiderdam sail a diverse collection of six-, seven-, eight-, 10-, 11- and 14-day cruises departing from Boston; Fort Lauderdale, Florida; New York City, New York; and Montréal and Québec City, Québec, in Canada. The cruises will feature calls at some of the region’s most iconic destinations, including Canada’s Charlottetown, Sydney and Halifax, as well as Bar Harbor, Maine.

Amsterdam & Zaandam Bring More Summer Sailings

On April 21, 2020, Zaandam kicks off the Canada and New England spring season with an 11-day Atlantic Coast cruise. Departing from Fort Lauderdale, the ship will call at Newport; Boston; Bar Harbor; Halifax and Sydney, Nova Scotia; Charlottetown, Prince Edward Island; and Québec City, before concluding at Montréal. The Amsterdam will sail a similar itinerary departing May 26, with a port of call in Portland, Maine, and scenic cruising along the Saint Lawrence River.

From May through September 2020, both Amsterdam and Zaandam offer a series of seven-day Canada & New England Discovery cruises between Montréal and Boston, featuring calls at Boston, Bar Harbor, Halifax, Sydney, Charlottetown and Québec City, as well as cruising in the Gulf of St. Lawrence. Special six and eight-day itineraries are featured departing Oct. 3 and Oct. 9, respectively.

Zaandam offers a new seven-day Historic Coasts cruise in 2020, as well as a 14-day Atlantic Coast cruise. The Historic Coasts cruise departs Aug. 22 sailing roundtrip from Boston and includes calls at Portland, Maine; Saint John, New Brunswick; Halifax; Sydney; and Bar Harbor. The 14-day Atlantic Coast cruise departs Montréal Oct. 17 and calls at Québec City and Baie-Comeau, Québec; Charlottetown; Sydney; Halifax; Bar Harbor; Boston; New York; and Charleston, South Carolina, before ending at Fort Lauderdale.

Nature’s Dazzling Colors Come to Life on Fall Foliage Cruises

In September, Zuiderdam launches the fall season with three 10-day Colors of Canada & New England cruises between New York and Québec City. On Sept. 7 and 27, Zuiderdam will depart New York and call at Boston, Bar Harbor, Halifax, Sydney, Charlottetown and Québec City, where guests will enjoy an overnight stay before disembarking. A similar itinerary is available Sept. 17 departing Québec City, where guests will enjoy an overnight stay on board prior to the cruise departure.

These cruises feature cruising through the Gulf of St. Lawrence and Saguenay Fjord, where the jewel-toned hues of the fall foliage present a dazzling display of color.

Zuiderdam sails an 11-day Atlantic Coast cruise departing Québec City Oct. 7, calling at Charlottetown, Sydney, Halifax, Bar Harbor, Boston, Newport and New York, before concluding at Fort Lauderdale.

Travel News | eTurboNews

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