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International Happiness Day: How Abu Dhabi Airports celebrates

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In celebration of International Happiness Day on March 20, Abu Dhabi Airports has announced the results of the Abu Dhabi Airport’s “happiness index” for 2018. The company’s happiness indicator revealed that 82% of passengers were happy with their experience at Abu Dhabi International Airport (AUH) last year. In addition, 89% of passengers reported their happiness with the airport’s services in March 2018, and 88% in October 2018, which are exceptionally high monthly figures for an international aviation hub.


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Abu Dhabi Airports also measures its customers’ satisfaction through its implementation of the Airports Council International’s (ACI) Airports Service Quality (ASQ) survey program since 2006. The company officially started measuring happiness in October 2017 with the implementation of the Interactive Feedback system and additional surveys, where both results are combined and averaged with the aim of achieving a passenger happiness rate of more than 75% by 2019.

Abu Dhabi Airports records the happiness of its customers by requesting their input at feedback mounts installed throughout Terminals 1 and 3 at AUH, in addition to conducting monthly surveys in the terminals. Both the feedback mounts and surveys ask passersby if they are happy or unhappy with their overall experience at the airport.

Bryan Thompson, CEO of Abu Dhabi Airports, said: “Providing our customers and passengers with an exciting experience and making sure they are happy with our services and their overall travel experience is among our foremost priorities. We continue to launch initiatives to ensure the happiness and comfort of our passengers and staff, as this is an important part of our commitment to excellence and forms a part of our vision of becoming the world’s leading airports group.”

Abu Dhabi Airports is committed to enhancing its customer experience by celebrating national holidays, providing travellers with special services and the opportunity to win prizes, and making available exceptional offers at its retail and food and beverage outlets. Furthermore, the company launched last year its Customer Happiness Ambassador Program designed to showcase Abu Dhabi’s unique brand of Arabian Hospitality.

In addition, Abu Dhabi Airports continues to ensure a seamless travel experience through the provision of premium and exclusive services such as ultra-fast Super-Fi internet access, remote check-in, and U.S. Customs and Border Protection pre-clearance services, available exclusively in the region at Abu Dhabi International Airport.

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Brazil announces visa-free entry for US, Canadian, Australian, and Japanese citizens

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Brazil is open for you! The Brazilian Government announced that Brazil would allow visa-free entry for citizens of The United States, Canada, Australia, and Japan, effective in 90 days (June 17th). Until then, the current e-visa will be required.

Citizens of those countries wishing to visit Brazil will no longer need to apply or pay for a visa. They will be able to stay in Brazil for 90 days from the date of first entry in the country, extendable for an equal period, provided that it does not exceed one hundred and eighty days, every twelve months, counted from the date of the first entry into the Country.

These developments come as part of a series of measures that Brazil has taken to facilitate visitor access to the country. Last year, the government launched an e-visa platform through which travelers could apply for visas with more efficiency and ease.

Brazil has already seen extremely positive results with an increase of about 35% in the visa application in less than a year since implementing e-visa. These four countries are considered strategic for the development of tourism in Brazil.

According to the Foreign Ministry, in 2017, 169,910 visas (either for business, tourism or transit) had been issued to citizens of the four countries. With the implementation of e-visa, the number rose in 2018 to 229,767.

“This is one of the most important achievements of the Brazilian tourism industry in the last 15 years and we are confident that it will be extremely beneficial to the country,” said Marcelo Alvaro Antônio, Minister of Tourism. “This decision of the Brazilian government proves that we are living a new moment and that tourism is being seen as a vector of economic and social growth of the entire nation. This is the first step; we still have much to celebrate,” explained Minister Antônio.

“The United States was very receptive to the issuance of electronic visas. The World Tourism Organization says that when adopting an electronic visa, visa issuance increases by 25%, so we have exceeded that mark,” said Teté Bezerra, president of Embratur (Brazil’s Tourism Board, a federal agency and part of the Ministry of Tourism).

Now, with a strong Dollar and dozens of daily flights, experiencing Brazil is just a matter of desire and grabbing a plane. From the Amazon in the North to the wines in the South; from the exotic Pantanal in the Midwest to the lush beaches of the Northeast; amazing cities like Rio de Janeiro, São Paulo, Salvador and hundreds of hidden gems are just a few hours away.

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Fraport 2018 Fiscal Year: Revenue and Earnings Increase Significantly

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Fraport

Boards propose dividend increase to EUR2 – Outlook remains positive
In the 2018 fiscal year (ending December 31), Fraport AG continued on
its growth path, achieving new records in revenue and earnings.
Supported by strong passenger growth at its Frankfurt Airport home
base and its Group airports worldwide, revenue climbed by 18.5
percent to nearly EUR3.5 billion. After adjusting for revenue related
to capital expenditure for expansion measures at the international
Group companies (based on IFRIC 12), revenue rose 7.8 percent to over
EUR3.1 billion. About two-thirds of this increase can be attributed
to Fraport’s international portfolio – with the airports in Brazil
and Greece, in particular, making a significant contribution.
Fraport AG’s executive board chairman Dr. Stefan Schulte said: “We
are pleased to look back on another very successful year, especially
for our Group airports around the world. Here in Frankfurt, however,
2018 presented challenges due to the constraints in European airspace
and the strong traffic demand. For the medium and long term, we are
very well positioned both at Frankfurt Airport and in our
international business. Moreover, we are laying the foundations for
further long-term growth by implementing our expansion projects.”
Revenue and earnings targets achieved
The operating result (Group EBITDA) climbed markedly by 12.5 percent
to over EUR1.1 billion. The Group result (net profit) rose even
stronger, by 40 percent to EUR505.7 million. This includes earnings
gained from the sale of Fraport’s stake in Hanover Airport, which
contributed EUR75.9 million. However, even without the positive
effects from the Hanover transaction, Fraport already achieved its
revenue and earnings targets. Operating cash flow slightly dipped by
2.0 percent to EUR802.3 million. This was mainly due to changes in
the net current assets related to the reporting date. After adjusting
for these changes, operating cash flow rose by 18.8 percent to
EUR844.9 million. In line with expectations, free cash flow fell
sharply by 98.3 percent, because of more extensive capital
expenditure for Frankfurt Airport and Fraport’s international
business, while remaining in positive territory at EUR6.8 million.
Given the positive business development, the Executive Board and
Supervisory Board will propose to the Annual General Meeting that the
dividend be raised to EUR2.00 per share for the 2018 fiscal year
(2017 fiscal year: EUR1.50 per share).
Passenger traffic rises noticeably at FRA and internationally
Serving some 69.5 million passengers, Frankfurt Airport (FRA)
achieved a new passenger record in 2018 and growth of 7.8 percent
compared to 2017.
CEO Schulte commented: “We are pleased that the airlines have
significantly expanded their flight offerings at Frankfurt Airport
for the second year in a row, thus improving connectivity and
prosperity for businesses far beyond the Frankfurt Rhine-Main Region.
Until the first pier of the new Terminal 3 opens in late 2021, we
will focus on maintaining a high level of service quality at
Frankfurt Airport – while dealing with the constraints affecting the
entire aviation industry. In particular, enhancing the situation at
the security checkpoints will be a top priority for us.”
In response to strong passenger growth, Fraport hired over 3,000 new
staff members at Frankfurt Airport in 2018. Despite the constraints
experienced at some central process points in the terminals during
peak periods – particularly at the security checkpoints – global
satisfaction of passengers with Frankfurt Airport was at 86 percent
in 2018 – thus even posting a slight increase compared to the
previous year (2017: 85 percent). To provide additional space for
security checkpoints, Fraport is investing in an extension to
Terminal 1 for installing seven extra security lanes in the summer of
2019.
Fraport’s international portfolio also posted a significant gain in
passenger traffic during 2018. In Brazil, the two airports of Porto
Alegre and Fortaleza reported a 7.0 percent increase to 14.9 million
passengers in 2018 – Fraport Brasil’s first year of operating these
airports. At the 14 Greek airports, traffic rose by almost 9 percent
to 29.9 million passengers. Antalya Airport in Turkey grew by a
significant 22.5 percent to 32.3 million travelers, a new historic
passenger record.
Outlook: Growth expected to continue
Fraport is forecasting sustained growth at all of the Group airports
in fiscal year 2019. At Frankfurt Airport, passenger volume is
expected to rise between around two and roughly three percent.
Fraport expects consolidated revenue to increase slightly up to
around EUR3.2 billion (adjusted for IFRIC 12). Group EBITDA is
expected to reach a range of around EUR1,160 million and
approximately EUR1,195 million, despite the non-recurring revenue
from the sale of Fraport’s stake in Hanover Airport. The application
of the IFRS 16 accounting standard – which changes the accounting
rules for leases – will not only make a positive contribution to
Group EBITDA, but will also lead to much higher depreciation and
amortization in fiscal year 2019. As a result, Fraport expects Group
EBIT to be in the range of about EUR685 million and around EUR725
million. The company also expects to post a Group result (net profit)
of around EUR420 million and about EUR460 million. The dividend per
share is expected to remain stable at the higher level of EUR2 for
the 2019 fiscal year.
Fraport’s four business segments at a glance
Revenue in the Aviation segment increased by 5.5 percent to slightly
over EUR1 billion. This was due partly to higher revenue from airport
charges resulting from increased passenger traffic at Frankfurt
Airport. At EUR277.8 million, segment EBITDA increased by 11.3
percent year-on-year, while segment EBIT rose 6.5 percent to EUR138.2
million.
Revenue from the Retail & Real Estate segment dropped 2.8 percent
year-on-year to EUR507.2 million. A major reason for this drop was
significantly fewer proceeds from the sale of land (EUR1.9 million in
the 2018 fiscal year versus EUR22.9 million for the same period in
2017). In contrast, parking income (+ EUR8.3 million) and retail
revenue (+ EUR0.8 million) grew. Net retail revenue per passenger
fell 7.4 percent year-on-year to EUR3.12. Segment EBITDA increased by
3.4 percent to EUR390.2 million, while segment EBIT climbed 2.8
percent to EUR302.0 million.
Revenue in the Ground Handling segment rose by 5.0 percent
year-on-year to EUR673.8 million. The strong growth in passenger
traffic resulted, in particular, in stronger revenue from ground
services and higher infrastructure charges. On the other hand,
passenger growth also led to higher personnel expenses at the
FraGround and FraCareS subsidiaries. Accordingly, segment EBITDA
declined by EUR7.0 million to EUR44.4 million. Segment EBIT dropped
considerably by 94 percent, but at EUR0.7 million still remained in
positive territory.
At nearly EUR1.3 billion, the International Activities and Services
segment significantly advanced by 58 percent compared to the previous
year. After adjusting for the EUR359.5 million in revenue related to
IFRIC 12, the segment’s revenue rose by 20.1 percent to EUR931.4
million. This revenue growth received major contributions from the
Group subsidiaries in Fortaleza and Porto Alegre (+ EUR90.9 million),
as well as Fraport Greece (+ EUR53.2 million). Segment EBITDA
increased a noticeable 28.3 percent to EUR416.6 million, while
segment EBIT jumped 40.7 percent to EUR289.6 million.
You can find our 2018 Annual Report and the presentation from the
press conference on our financial statements (as of 10:30 a.m.) on
the Fraport AG website.

MEDIA CONTACT: Fraport AG, Torben Beckmann, Corporate Communications, Media Relations, 60547 Frankfurt, Germany, E-mail: t.beckmann@fraport.de

Travel News | eTurboNews

Pierre Dominique Prümm joins Fraport Executive Board

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Pierre Dominique Prümm joins Fraport Executive Board

In its meeting today (Thursday, March 14), Fraport AG’s supervisory board appointed Dr. Pierre Dominique Prümm to the company’s executive board, effective July 2019. Prümm will take over board responsibility for Fraport’s “Airside and Terminal Management, Corporate Safety and Security” strategic business unit and the “Corporate Infrastructure Management” service unit.

Fraport AG’s supervisory board chairman Karlheinz Weimar welcomed the addition of Dr. Prümm to the executive board: “The global aviation industry will continue to undergo profound changes in the coming years. This will also bring multiple and significant challenges to Fraport AG as well as other industry players. Therefore, it is essential that we expand and strengthen our company’s executive board to meet the growing challenges and responsibilities.”

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Weimar also referred to the construction of Frankfurt Airport’s new Terminal 3, which is now fully underway, pointing out that “this project will entail strong changes in the existing traffic and terminal utilization structures. This means that we will not only have to optimally market the new Terminal 3, we will also have to redesign and upgrade our existing terminals – and we will have to do this while serving more passengers than ever before and while maintaining during regular operations.”

Therefore, the allocation of Prümm’s respective board responsibilities is a logical consequence of the challenges ahead, explained Weimar: “We need to align the management of our construction measures even closer to the demands and requirements of the market and our customers. We are confident that Dr. Prümm has the right expertise and know-how for this significant task.”

The Fraport Group is committed to further growth, both at its Frankfurt Airport home base and internationally. In the long and medium term, the Group intends to grow the share of revenue gained from its worldwide activities to 50 percent. Weimar added: “Our international activities, which remain under the responsibility of CEO Dr. Schulte, will play an increasingly important role for Fraport’s business.” In addition to the “Global Investment and Management” unit, Schulte’s board responsibilities will continue to include the “Airport Expansion South” unit, as well as the “Corporate Development, Environment and Sustainability” and “Corporate Communications” units.

Because digital transformation has become a decisive factor in all business segments, expertise in this area will be bundled in a new “Digitization and Innovation Management” department. The new organizational unit will be under the responsibility of executive board member Anke Giesen, who will also serve as Fraport’s Executive Director Retail & Real Estate. Giesen will continue to have board responsibility for Fraport’s “Retail and Properties” unit, as well as the “HR Top Executives” and “Legal Affairs and Compliance” units. Furthermore, the “Information and Telecommunications” unit has been newly assigned to her.

Executive board member Michael Müller, who is also Fraport’s Executive Director Labor Relations, will be assigned board responsibility for the new “Cargo and Logistics Management” unit. Three other units continue reporting directly to Müller: “Ground Services”, “Human Resources” and “Internal Auditing”.

Fraport’s Executive Director Controlling and Finance (CFO), Dr. Matthias Zieschang, will have board responsibilities for the following units: “Integrated Facility Management”, “Central Purchasing and Construction Contracts”, “Controlling”, “Finance and Investor Relations”, and “Accounting”.

Alexander Laukenmann will assume Dr. Prümm’s responsibilities as Senior Executive Vice President of the “Airside and Terminal Management, Corporate Safety and Security” unit. Previously holding the position of General Manager at Hamburg Airport, Laukenmann is returning to Fraport AG and Frankfurt Airport, where he was employed in various positions from 2000 to 2016.

Supervisory board chairman Karlheinz Weimar concluded: “I am convinced that Fraport’s new executive team is excellently prepared to meet the challenges facing us in the future. The entire supervisory board wishes the executive board and the company’s management team success in ensuring a prosperous future for the Fraport Group and its employees.”

A short biography of Dr. Pierre Dominique Prümm

Dr. Pierre Dominique Prümm, who is 45, joined Fraport on June 1, 2006, as head of the “Corporate Strategy” division within the former “Marketing, Corporate Strategy and Committees” department. On January 1, 2007, this function was integrated into the new “Corporate Strategy” unit, reporting directly to Fraport’s executive board chairman.

Following a major reshuffle of the company’s executive structure on October 1, 2010, the “Corporate Strategy” unit became part of the new “Corporate Development” unit headed by Prümm as Senior Vice President. On October 1, 2012, Prümm became Senior Executive Vice President of the “Airside and Terminal Operations, Corporate Safety and Security” unit, before advancing to the position of Fraport AG’s General Manager Aviation on April 1, 2018.

Prümm holds a Doctorate in Economics, as well as university degrees in business administration and political sciences. Before joining Fraport AG, he was a member of the managing board of Flughafen Hannover-Langenhangen GmbH, the company that runs Hanover Airport. Prior to this, Prümm held managerial positions at Start Amadeus GmbH and Kienbaum Management Consultants GmbH.

WTTC: African tourism sector booming

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Travel & Tourism in Africa is booming, growing 5.6% in 2018 compared to the global average of 3.9% and the broader African economy rate of 3.2%. This places Africa as the second-fastest growing tourism region behind only Asia-Pacific.

Such growth is partly explained by North Africa’s rebound from security crises as well as the development and implementation of policies that promote travel facilitation.

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For over 25 years, the World Travel & Tourism Council (WTTC), which represents the global private sector of Travel & Tourism, has produced the authoritative research on the economic contribution of the sector. Our research also shows that in 2018:

  • Travel & Tourism contributed $194.2 billion to the region’s economy, representing 8.5% of the continent’s GDP
  • The sector contributed 24.3 million African jobs, or 6.7% of total employment.
  • 71% of tourism spending across Africa was leisure-driven and 29% business
  • Domestic spending accounted for 56% of the tourism economy versus 44% for international
  • International tourism spending comprised 9.6% of the region’s total exports, worth $58.5bn

Ethiopia stands out not only as Africa’s fastest growing travel economy but indeed the world’s, growing by 48.6% last year to be worth $7.4bn. Notably, international Travel & Tourism spending made up a massive 61.0% of exports in the country. This stunning growth can be attributed, in part, to Ethiopia’s improved connectivity as a regional transport hub and to recent visa relaxation policies.

Then, Egypt’s tourism sector has demonstrated considerable resilience, growing by 16.5% last year with international visitor spending accounting for 27.3% of exports. This follows huge safety improvements in the country and in key destinations such as Sharm El-Sheikh, helping to entice international tourists back to the northern coast.

WTTC President & CEO Gloria Guevara commented, “In 2018, the World Travel & Tourism Council hosted its first ever Africa Leaders Forum in Stellenbosch, South Africa, recognising the increasing significance and power of this great region’s travel economy.

“We commend the tourism leaders in Africa who are helping to boost connectivity, promote travel facilitation and ensure traveller safety – all of these measures make for supreme growth; the kind of growth that we are now witnessing across the continent and that provides millions of good jobs.”

WTTC is the body which represents the Travel & Tourism private sector globally. Members consist of CEOs of the world’s Travel & Tourism companies, destinations, and industry organisations engaging with Travel & Tourism.

WTTC has a history of 25 years of research to quantify the economic impact of the sector in 185 countries. Travel & Tourism is a key driver for investment and economic growth globally. The sector contributes US$8.8 trillion or 10.4% of global GDP, and accounts for 319 million jobs or one in ten of all jobs on the planet.

For over 25 years, WTTC has been the voice of this industry globally. Members are the Chairs, Presidents and Chief Executives of the world’s leading, private sector Travel & Tourism businesses, who bring specialist knowledge to guide government policy and decision-making and raise awareness of the importance of the sector.