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Jamaica to host first ever global Tourism Innovation Resilience and Crisis Management Summit in 2020

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Jamaica Tourism Minister Hon. Edmund Bartlett has announced that Jamaica will be hosting an international conference on Tourism Innovation Resilience and Crisis Management next year in Montego Bay.

The Minister made the announcement today during the 64th meeting of the United Nations World Tourism Organization’s (UNWTO) Regional Commission for the Americas (CAM), in Guatemala, where Jamaica was also recently elected as the chair for the biennium 2019-2021.


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“We were able to have the support of the entire Commission and of course the Secretary General of the UNWTO [Zurab Pololikashvili], to host the first ever Global Tourism Innovation Resilience and Crisis Management Summit, to be held next year in Montego Bay. Jamaica will also host the 2020 meeting of the Americas,” said the Minister.

He continued by sharing that, “this effort back to back will position Jamaica, not only as the central global reference for innovation, resilience and crisis management but also will be the focus of entire Americas in terms of the deliberations of CAM.”

In 2017 Jamaica hosted the first ever Conference on Jobs and Inclusive Growth: Partnerships for Sustainable Tourism organized by the World Tourism Organization (UNWTO), the Government of Jamaica, the World Bank Group and the Inter-American Development Bank, aimed to set a new collaborative framework for tourism moving towards the 2030 Agenda for Sustainable Development. 

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Earlier this year, Jamaica also hosted the first ever conference on Small and Medium Tourism Enterprises (SMTEs).

“We have been on this mission for a while – and are leading the path for global resilience. We have hosted successful global conferences, and of course, Jamaica provided the only and first ever, Global Centre on Tourism Resilience and Crisis Management. All these are very important Global achievements for tourism in Jamaica and emphasises thought leadership we are giving to the world of tourism,” said the Minister.

The Regional Commissions meet once a year to allow Member States to maintain ‎contact with each other and with the UNWTO Secretariat between sessions of the bi-annual General ‎Assembly. 

While in Guatemala, the Minister and his delegation will also participate in the International Seminar on Destination Management, which is taking place under the theme ‘New Challenges, New Solutions.’

The Seminar will discuss current challenges and opportunities facing destination management at national and local levels, including the changing role of Destination Management Organizations (DMOs) and the development of smart destinations.

The Minister is accompanied by Miss Kerry Chambers, Senior Director, Policy and Monitoring who will provide technical support. The team will return to the island on May 18, 2019.

MEDIA CONTACT:

Corporate Communications Division

Ministry of Tourism

64 Knutsford Boulevard

Kingston 5

Tel: (876) 920-4926-30

Fax: (876) 906 1729

Jamaica Global Resilience Centre to open in October

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Jamaica Tourism Minister, Hon. Edmund Bartlett, says the Global Tourism Resilience and Crisis Management Centre is scheduled to open by the first week in October at a newly refurbished J$27 million facility housed at the University of the West Indies, Mona.

“We have our first conference scheduled for the first week in October of this year, so we would like to bring the Board members from all over the world to come and to see the Centre functional and operational, whilst we are hosting the event,” said Minister Bartlett.

The overall goal of the Centre will be to assess (research/monitor), plan-for, forecast, mitigate, and manage risks related to tourism resilience and crisis management. This will be achieved through five objectives – Research and Development, Advocacy and Communication, Programme/Project Design and Management, as well as Training and Capacity Building.

It will specifically be tasked with creating, producing and generating toolkits, guidelines and policies to assist with preparatory and recovery efforts of tourism stakeholders affected by climatic, pandemic, cyber-crime and cyber-terrorism related disruptions.

Speaking yesterday at a site visit of the facility, the Minister said, “We are grateful to the University for allowing us the use of the space and more so to enable us to make it the kind of facility that we can be happy to welcome the world to participate here in great things and other kinds of cerebral activities. This partnership will give Jamaica, the Caribbean and the world a new opportunity to understand global disruptions.”

The Centre is focusing on four key deliverables that at this time. One is the establishment of an academic journal, which will be a compendium of scholarly publications, on various elements of the five segments of disruptions. The editorial board has been established, headed by Professor Lee Miles of Bournemouth University, with the assistance of George Washington University.

The other deliverables include: a compendium of best practices/ a blueprint for resilience; a resilience barometer to measure the resilience in countries and provide benchmarks to guide countries; and to establish an academic chair at the University of West Indies for innovation and resilience.

 “UWI will completely refurbish the Centre, which will include a well-appointed conference room, which will enable us to have the video conference technology needed to have virtual meetings to connect a number of board members who operate in different parts of the world.  It will include an office for the chairman and two other offices for deputy directors as well as the executive director, who I am very pleased to share is Prof Lloyd Waller from the UWI.

The Global Tourism Resilience and Crisis Management Centre will be staffed by local, regional and internationally recognized experts and professionals, in the fields of:  climate management, project management, tourism management, tourism risk management, tourism crisis management, communication management, tourism marketing and branding as well as monitoring and evaluation.

It will also provide research fellowship opportunities for individuals seeking to either expand their knowledge or, gain experience in tourism resilience and crisis management, through postdoctoral research, and internships for undergraduate and graduate students in fields of study related to tourism resilience and crisis management.

“We know that the presence of the first ever Global Tourism Resilience and Crisis Management Centre at the Mona campus is going to begin a whole new process of engagement in the Caribbean, in terms of global tourism activities here. We see this as a big part of the thought leadership and role that the Caribbean is now playing in global tourism.

“We are excited about the future of tourism, the opportunities for more research, the greater appreciation of how to manage disruptions and how to identify and track these disruptions. Then, the most important factor is the recovery process,” said the Minister. 

For more information, contact:

Corporate Communications

Ministry of Tourism

64 Knutsford Boulevard

Kingston 5

Tel: (876) 920-4926-30

Fax: (876) 906 1729

SITA: Tracking airline passenger bags drives 66% improvement in baggage delivery

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Airlines that are adding tracking at more points of the baggage journey are enjoying a huge improvement in bag delivery globally. The SITA 2019 Baggage IT Insights – officially launched at an event in Abu Dhabi International Airport today – shows that where tracking is done at check-in and loading onto the aircraft, the rate of improvement is as high as 66%.

These results come as the record drop in the baggage mishandling rate achieved globally over the past decade plateaus, with the rate steady at around 5.7 bags per thousand passengers over the past three years. In 2018, the rate was 5.69 per thousand passengers.

Over the past year, an increasing number of airlines and airports have started to introduce tracking at key points in the journey – check-in, loading onto the aircraft, transfers and arrival – to improve baggage management and further reduce the chances of a bag being mishandled. SITA’s research provides the first glimpse of the success of this tracking. It reveals that where bags were being tracked when loaded onto the aircraft, the rate of improvement ranged between 38% and 66% depending on the level of tracking introduced.

Peter Drummond, Director of Baggage at SITA, said: “While the mishandling rate has started to plateau over the past few years, this comes against a continued growth in passenger numbers and their bags. In 2018, 4.36 billion travelers checked in more than 4.27 billion bags. More bags makes things more challenging. Everyone across the industry needs to look beyond the process and technology improvements made in the past decade and adopt the latest technology such as tracking to make the next big cut in the rate of mishandled bags.”

Ahmed Juma Al Shamsi, Acting Chief Operations Officer at Abu Dhabi Airports, said: “For our passengers the timely delivery of baggage is key to ensuring a seamless passenger experience and therefore an area in which we continue to make further improvements. Looking forward, baggage tracking is fundamental to driving more accurate bag delivery not only at Abu Dhabi International Airport but across the entire passenger journey. We have led the way with the introduction of tracking on arrival and we have already seen significant improvements.”

Transferring baggage from one aircraft, or airline, to another remains a pinch point in the journey and in 2018 it was again the main reason for bags being mishandled. Transfer bags accounted for 46% of all mishandled bags.
Drummond added: “Transfer is by far the most difficult stage to track a bag as there are multiple airlines and airports involved. However, data from this year’s report shows that tracking at key points in the journey, such as transfers, will go a long way to eliminating mishandling and will allow airlines and their passengers to keep tabs on where their bags are at every step of the way.”

Over the past decade, total number of mishandled bags per annum has plummeted 47% from 46.9 million in 2007 to 24.8 million in 2018, while the annual bill footed by the industry has shrunk 43% to $2.4 billion, down from $4.22 billion in 2007.

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New culinary experiences launched in Victoria Falls

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Earlier this year Pure Africa Destination Management announced its latest restaurant management partnership with Afro-Chic destination venue Zambezi House Restaurant, which was voted as one of the ‘Most Beautiful Restaurants in the World’ by Condé Nast Traveller.

The team at Pure Africa have since then been busy with the reimagination of designing culinary journeys in Victoria Falls for the menu relaunch of Zambezi House, which has taken much of its inspiration from the meandering journey of the venue’s key feature, the Zambezi River.

Pure Africa recently appointed head chef Mike van Rooyen for the development of the latest tasting menu at Zambezi House, forming part of the greater Pure Africa culinary art initiatives aiming to raise the benchmark for food tourism in Victoria Falls.

Our passion is rooted in travel, innovation, design, culinary art and impact, which form our company’s philosophy in looking to awaken this new African spirit together with local talent, international culinary techniques served with the key ingredient, which is warm Zimbabwean hospitality.

“Seasonal ingredients and traditional dishes reimagined, prepared with local knowledge, global culinary techniques and eventually served with the key ingredient, which is warm Zimbabwean hospitality.”

Pure Africa has coincided the latest Zambezi House menu offering, launching in early May 2019 with full day culinary packages for those travellers looking to experience the local food scene in Victoria Falls;

Pure Africa Culinary Journeys in Victoria Falls:

Historic Tram & Bridge Tour + Zambezi House Dinne

What to expect:

A guided tram tour of Victoria Falls Bridge paired up with freshly baked gourmet sandwiches to start, followed by a craft gin pop-up bar and gourmet snack table overlooking the spray of the Falls from the Zambian border and ending off with a three-course dinner tasting menu to be enjoyed later that evening at Zambezi House Restaurant.

Culinary Features:

Artisanal Sandwiches, Pimm’s Train Station Bar, Craft Gin & Tonic Pop Up Bar, Gourmet Scenic Snacks and a three-course Zambezi House dinner experience.

Luxury Deck Sunset River Cruise + Zambezi  House Dinner

What to expect:

A sunset river cruise down the Zambezi paired up with a relaxing three-course dinner experience perched on the edge of the river.

Culinary Features:

Gourmet sunset tasting boards, craft selection of premium beverages onboard the sunset river cruise followed by a three-course Zambezi House tasting menu prepared by head chef Mike Viljoen.

For more information about Pure Africa Destination Management and their latest culinary journeys please email or visit the Pure Africa Destination Management website.

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Air Seychelles gets ready for delivery of their first Airbus A320NEO

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Air Seychelles has over the past few months started to implement its training calendar in preparation for the delivery of the A320neo set for July 2019.

Last week, key staff members from the Technical Operations and Project Management including the Flight Operations team, as well as representatives from the Seychelles Civil Aviation Authority, attended the A320neo general familiarization training held in-house at the Air Seychelles head office in Pointe Larue.

The training held over four days, delivered by Mr. Michael Mahn, an experienced engineer from Airbus, provided the participants a general overview of the airframe that is the whole mechanical structure of the new aircraft. Currently another batch of staff members from similar areas within the business are also taking part in the training which commenced on Monday, April 15, and lasted until Thursday, April 18, 2019.

During the month of February, the Airbus Hamburg Training Centre welcomed the first group of Air Seychelles aircraft engineers as part of its comprehensive A320neo training program. The agenda composed of both theory and on-the-job experience provided the technical operations team further knowledge on how to conduct maintenance on the A320neo besides having the chance to view the Airbus assembly line.

Held from Monday, February 18, until Wednesday, February 27, the sessions in Hamburg were attended by engineers Clyne De -Letourdis, David Saminaden, and Denys Assan.

In addition to that, as of Tuesday, February 5, until Thursday, February 7, Manager of Cabin Safety Standards, Magdalena Hubert, and Manager for Cabin Safety Training Programs, Dereck Charlette, also had the chance to participate in the Airbus A320neo safety training held at the Airbus Training Centre Europe in Toulouse.

The training will proceed over the next upcoming months as part of the entry into service program of the new Air Seychelles A320neo aircraft.

The Seychelles Civil Aviation Authority in the meantime is progressing the type approval of this new aircraft which had not been registered in the Seychelles before and, therefore, requires additional regulatory approvals and licensing measures.

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