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Wynn Resorts named highest-scoring hotel company in the world

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Wynn Resorts announces that it has earned the distinction of being the highest-scoring hotel company in the world as rated by Forbes Travel Guide, outranking all other luxury hotel brands the company rates, representing a total of 1,105 hotels in 58 countries. Wynn Resorts exceeded each and every other luxury hotel brand including The Ritz Carlton Hotel Company, The Peninsula Hotels, and Mandarin Oriental Hotel Group, among others.

“Wynn Resorts is the highest-scoring brand out of all prestigious hotel companies featured in Forbes Travel Guide’s 2019 Star Ratings,” said Amanda Frasier, Forbes Travel Guide’s Executive Vice President of Standards and Ratings. “This accomplishment represents an unwavering commitment to excellence, as Forbes Travel Guide rates the most exceptional hotels in the world.”

Each resort in Wynn Resorts’ global portfolio was rated individually and their combined scores contributed to the top distinction. Resorts include Wynn Las Vegas, Encore at Wynn Las Vegas, Wynn Tower Suites, Encore Tower Suites, Wynn Macau, Encore Macau, and Wynn Palace.

“Wynn Resorts is the highest-scoring hotel company in the world for one reason and one reason only – we have the most dedicated and talented employees,” said Matt Maddox, CEO of Wynn Resorts. “Our teams in Cotai, Macau, Las Vegas and Boston are second to none, and I am grateful to work alongside them. Remarkable people yield remarkable results.”

Forbes Travel Guide’s stringent and anonymous rating evaluations are based on more than 500 objective standards, with an emphasis on exceptional service.

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New sales leader at Kimpton Hotel Monaco Washington DC & Kimpton George Hotel

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Kimpton Hotel Monaco Washington DC and Kimpton George Hotel announced the hire of Katherine Saad-Loman as director of sales and marketing for both boutique hotels in Washington, DC. Saad-Loman brings a strong resort, catering, and luxury hotel background to the position, as well as nearly 30 years of experience in the hospitality industry.

In her new role, Saad-Loman will drive all sales and marketing activities for Kimpton’s Hotel Monaco Washington DC and Hotel George. Saad-Loman’s day to day as director of sales and marketing for the two hotels will be spent with an emphasis on working with key corporate accounts while also leading the hotels’ expert sales, catering, and events staff. Under her guidance, the team will continue to create ridiculously personalized meetings, weddings, and creative event experiences, offering seasonally-inspired food and beverage in partnership with the hotels’ talented restaurant teams. Saad-Loman will also spearhead strategy for all sales segments and oversee the approach toward revenue, digital marketing, advertising and public relations efforts for the hotels.

Saad-Loman joins Kimpton with varied and impressive experience. She began her career at Hilton Singer Island Ocean Front Resort where she increased catering sales 350% across her three year term. After learning the ropes of a conference hotel, Saad-Loman gained experience as a director of food and beverage at Imperial Lake Golf and Country Club in Mulberry, Florida. She then cut her teeth in a number sales and operations roles throughout central Florida and Baltimore before joining the team at Walt Disney World’s Grand Floridian Resort as a senior sales and catering manager. She continued to advance her career at top hotels in the Florida market before returning to the Mid-Atlantic as a director of sales and marketing at Bethany Beach Ocean Suites in Delaware. Prior to joining the team at Kimpton, she was task force director of sales and marketing with Crestline Hotels & Resorts in Fairfax, Virginia.

A world traveler and graduate of Catham College in Pittsburgh, Saad-Loman has called the greater DC area home for the past seven months. Outside of work, she can be found planning her next trip, finding places to use her fluent French and recommends everyone live abroad at least once in their lives. Saad-Loman is a member of Hospitality Sales and Marketing Association International (HSMAI) with a passion for mentoring those looking to hone their sales and leadership skills, and she also volunteers, teaching financial literacy, work readiness, and entrepreneurship to first graders through Junior Achievement of Greater Washington in her spare time. Saad-Loman brings a stylish sense of leadership and a wide range of sales and marketing experience to both Hotel George and Hotel Monaco Washington DC.

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Shadow Play by Peppers: Melbourne’s newest luxury hotel opens its doors

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Accor has opened the doors of its newest luxury Melbourne hotel – Shadow Play by Peppers – in the city’s vibrant Southbank arts and entertainment district.

Developed by luxury property developer Jonathan Hallinan of BPM and echoing Melbourne’s sophistication, the 46-storey landmark hotel features an exquisite selection of spacious one and two bedroom apartments with incredible city or bayside views.

Nestled in the heart of the city and within walking distance to the Eureka Skydeck, Melbourne Arts Centre, the National Gallery of Victoria, Crown Casino, the Melbourne Convention & Exhibition Centre, and the city’s finest shopping and dining precincts, Shadow Play by Peppers offers a stylish urban retreat for leisure and business travellers.

“We’re excited visitors to Southbank can now experience Peppers’ unique style and acclaimed hospitality. Shadow Play by Peppers has added a new level of sophistication and luxury to Melbourne’s accommodation offering, which caters perfectly to an increasingly selective global market that is looking for quality, location and facilities of a world-class caliber,” Accor Chief Operating Officer Pacific, Simon McGrath said.

Shadow Play by Peppers is the brand’s second Melbourne property. The first, Peppers Docklands, opened in January 2016.

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Four Seasons Hotel Madrid welcomes new General Manager

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In advance of the highly anticipated opening of the first Four Seasons hotel in Spain, Christoph Schmidinger has been appointed opening General Manager to oversee the new luxury hotel set to open in late 2019. Four Seasons Hotel and Private Residences Madrid will be located in the heart of the historical city center, converting several spectacular heritage buildings into a 200-room hotel and 22 Private Residences.

Schmidinger started his Four Seasons career 25 years ago, and after a series of international assignments in Singapore, Chicago, Atlanta, Jakarta and Kuala Lumpur, he assumed leadership at the landmark Four Seasons Hotel New York in Midtown Manhattan, overseeing several other properties as Regional Vice President. His ascent in the company continued when he was appointed General Manager and Regional Vice President to the company’s flagship property in Asia, Four Seasons Hotel Hong Kong, where he has been since 2014.

Under his leadership, Four Seasons Hotel Hong Kong, home to the first Cantonese restaurant in the world to earn three Michelin stars, set the global record for the most Michelin stars at a single hotel. The Hotel has also been widely regarded as one of the finest luxury hotels in China, and around the globe.

“Christoph is an incredibly experienced and talented hotelier, and we are very lucky to have had him lead some of our most notable properties around the world,” said Simon Casson, President, Hotel Operations, Europe, Middle East and Africa, Four Seasons Hotels and Resorts. “His experience and expertise are what make him the perfect candidate for our new hotel in Madrid, a project that is incredibly important to Four Seasons growth as it will mark our entry into Spain in a thriving international city, and a key destination for luxury travelers.”

“I am very proud to be part of such a significant milestone in our company’s history, and to lead the team as we introduce the Four Seasons brand to Spain with this exquisite hotel,” said Schmidinger. “This project is exceptional in every way, from its location to the destination, the product and our partners at OHL Desarrollos and Mohari Hospitality, and I cannot wait to welcome guests to see for themselves and to experience this great city in a new way together with Four Seasons.”

Truly an international individual, Schmidinger has travelled extensively, starting at a young age with his family, and speaks four languages. Combining his love for travel and hospitality, he studied at the Certificate of Hotel and Tourism Administration Academy in Salzburg, Austria before holding managerial positions at renowned hotels around the world, and then joining Four Seasons.

Casson continues, “Christoph is already hard at work preparing for the upcoming opening of Four Seasons Hotel and Private Residences Madrid, and I have no doubt that he is the ideal leader to introduce the Four Seasons culture, brand, and people to this great city, positioning yet another iconic Four Seasons property for great success.”

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Marriott International opens its 7,000th property

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Marriott International, Inc. today celebrated the opening of its 7,000th property – The St. Regis Hong Kong. The stunning, 27-story luxury hotel, which features butler service, and multiple restaurants, is emblematic of Marriott’s global expansion strategy which disproportionately focuses on the highest lodging tiers as well as fast-growing international markets such as Hong Kong. The company’s first property, the Twin Bridges Marriott, opened in 1957 and was a four-story motor hotel in Arlington, Virginia.

“It’s thrilling to open our 7,000th property, an incredible milestone for a company that began as a nine-stool root beer stand in 1927 and didn’t even open its first hotel until decades later,” said Arne Sorenson, President and Chief Executive Officer of Marriott International. “I can’t think of a more fitting property to hold the honor than The St. Regis Hong Kong which underscores the benefits of our merger with Starwood, the importance of luxury and the tremendous opportunity in Asia.”

Today, Marriott’s pipeline is growing with an increasing number of legacy-Starwood branded hotels with brands such as St. Regis, Luxury Collection and W.

“Our newest luxury hotel – The St. Regis Hong Kong – is a testament to our well-defined global growth strategy,” said Tony Capuano, Marriott’s Executive Vice President and Global Chief Development Officer. “By leveraging our industry-leading luxury brands, including those we gained from the Starwood merger, our robust relationships with multi-unit owners and our expertise in identifying strategic opportunities in global gateway markets such as Hong Kong, we are well positioned to expand our global footprint by 25 percent in the next three years.”

The milestone follows Marriott’s announcement in March that it expects to add more than 1,700 additional hotels by the end of 2021, including about 320 hotels in Asia Pacific. According to STR data, Marriott’s overall open hotels and signed pipeline at the end of 2018 totaled a combined 1.69 million rooms, which exceeds that of its next competitor by 36 percent.

Marriott estimates that these 1,700 properties expected to be added by the end of 2021 could provide up to 150,000 jobs around the world. In Asia Pacific alone, the company’s additions in the region over the same time period could provide up to 56,000 jobs.

“As we look at adding an expected 1,700 properties to our system, hiring and retaining talented people has never been more important to our continued success,” said Dr. David Rodriguez, Chief Global Human Resources Officer, Marriott International. “As our footprint grows more global, workers in our hotels – from bartenders to housekeepers – will have ever-growing choices and opportunities as they grow their careers with Marriott International and its franchisees. For over 90 years, we have focused on building a company that puts its people first and this value remains at the forefront as our global growth continues.”

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Centara Privilege Club: Centara launches all-new exclusive lifestyle benefits program

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Centara Hotels & Resorts, Thailand’s leading hotel operator and one of the region’s most innovative hospitality brands, is launching “Centara Privilege Club”, a brand new benefits program that offers exclusive privileges, discounts and experiences to Centara customers.

Members joining Centara Privilege Club receive exciting lifestyle benefits focused on food and drink, accommodation, spa and more, including attractive guaranteed savings, an available complimentary night’s stay, cash certificates and many other member-only advantages.

“Centara Privilege Club was created to strengthen the loyalty of Centara’s biggest fans and frequent visitors,” said Tom Thrussell, Centara Vice President – Brand, Marketing & Digital. “The program features an array of privileges well suited to our guests’ lifestyles and provides unbeatable dining, drinking, hotel room, spa and other benefits that keep our guests returning again and again”.

Centara Privilege Club is a paid membership program with privileges available at all Centara Hotels and Resorts properties throughout Thailand. Members are guaranteed experiences, savings and recognition, and can use their benefits to host parties of family, friends and colleagues at great value.

Centara launches Centara Privilege Club via a collaboration with Hospitality Marketing Concepts (HMC), the world’s leading provider of paid membership loyalty programs, to create an engaging loyalty program to meet the needs of its operating 33 hotels in Thailand and exceed the expectations of Centara’s prestigious clients.

“Hospitality Marketing Concepts (HMC) is committed to ensuring the new programs’ success while creating an innovative program which complements the ever-growing digital mobile world,” said Mokhtar Ramadan, CEO, Hospitality Marketing Concepts. “Together with Centara Hotels and Resorts, HMC will deliver on our mission to provide world-class loyalty programs to luxury hotel brands around the world. Together with HMC’s new mobile app, members can enjoy the benefits of membership at their fingertips.”

The Centara Privilege Club is technology-driven and features an industry-leading mobile app that lets members redeem digital e-certificates and eliminate outdated paper-based voucher booklets and plastic membership cards. The app also delivers targeted mobile push notifications about hotel promotions based on geo-location, preferences and purchasing behavior. This technology focus is in keeping with both Centara’s focus to meeting the needs of today’s smartphone generation, and its commitment to sustainability and the reduction of paper and plastic usage.

The program is distinct from and complementary to Centara’s CentaraThe1 loyalty program which is free to join and sees members earning points for stays and on-property spend, which can then be redeemed for future stays and a variety of other benefits. The CentaraThe1 program currently has over 3 million members and members can actually use their earned points to purchase a Centara Privilege Club membership.

Learn more about Centara Privilege Club membership benefits and become a member only by visiting https://centaraprivilege.com.

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Middle East visitors to Egypt to increase 50% by 2022, ATM report reveals

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Arrivals from the Middle East to Egypt are expected to increase 50% from 1.49 million in 2018 to 2.23 million in 2022 with visitors from Saudi Arabia driving this growth, according to data published ahead of Arabian Travel Market 2019, which takes place at Dubai World Trade Centre from 28 April – 1 May 2019.

While arrivals from Europe are expected to be the largest contributor on a regional basis, increasing from 6.2 million in 2018 to 9.1 million tourists in 2022, the latest research from Colliers International revealed arrivals from the Middle East will actually witness the highest Compound Annual Growth Rate (CAGR) at 11%.

Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “Over the last 12 months, Egypt’s tourism industry has witnessed healthy and steady growth, with arrivals up 14.5% from 8.3 million in 2017 to 9.5 million in 2018. Growth has been fuelled by the cheaper Egyptian Pound and government incentives for charter airlines operating international flights.

“Adding to this, we are witnessing this growth first hand at ATM with the total number of attendees coming from Egypt increasing 16% YoY.”

Taking advantage of this resurgence in tourists are some of Egypt’s most prominent tourism companies including Dana Tours, Nicolas Tours and Standard Tours who will exhibit at ATM 2019 – and of course the Egyptian Tourism Promotion Board who will have a major presence too.

Egypt tourism capital investment is estimated to reach US$ 4.2billion (EGP 75bn) in 2019, up 25 per cent on 2018, as the country strives to keep pace with an ongoing leisure travel boom and GDP growth.

The data from Colliers revealed that Egypt’s total tourism revenue will increase at a CAGR of 16.5% between 2018 and 2022 – outperforming the business segment. During 2017 and 2018, the leisure spend was US$ 13.79billion (EGP 239bn) and US$ 16.67billion (EGP 289bn) respectively, while business totaled US$ 1.93billion (EGP 33.5bn) and US$ 2.36billion (EGP 41bn) over the same period.

“The overall revenue generated by the leisure segment in 2018 represented 87% of total tourism spend and we expect this growth to continue as a series of new government and private sector attractions and investments are unveiled – including the development of new airports and new luxury hotel resorts in Red Sea destinations Sharm El Sheikh and Hurghada,” Curtis said.

Egypt has a diverse range of source markets – decreasing the risk of being over-reliant on one specific market. Germany, Russia, the UK and Italy are Egypt’s top four source markets, with the first and last in top gear – both growing 29% in 2018 – and showing the highest CAGR growth of 11%.

The UK, which recorded just a 4% increase in arrivals between 2017 and 2018, has traditionally been a long-standing major source market for the Red Sea resort of Sharm El Sheikh. However, an ongoing ban on direct flights between the two destinations has stifled visitor numbers.

Curtis added: “It is hoped the recent resumption of Serbian flights to Sharm El Sheikh after a six-year absence and the introduction of Turkish Airlines’ daily flight from Moscow to the Red Sea via Istanbul, will kick-start direct flights between the UK and Egypt, and of course Russia and Egypt.”

ATM, considered by industry professionals as a barometer for the Middle East and North Africa tourism sector, welcomed over 39,000 people to its 2018 event, showcasing the largest exhibition in the history of the show, with hotels comprising 20% of the floor area.

Brand new for this year’s show will be the launch of Arabian Travel Week, an umbrella brand comprising four co-located shows including ATM 2019, ILTM Arabia, CONNECT Middle East, India & Africa – a new route development forum and new consumer-led event ATM Holiday Shopper. Arabian Travel Week will take place at Dubai World Trade Centre from 27 April – 1 May 2019.

About Arabian Travel Market (ATM)

Arabian Travel Market is the leading, international travel and tourism event in the Middle East for inbound and outbound tourism professionals. ATM 2018 attracted almost 40,000 industry professionals, with representation from 141 countries over the four days. The 25th edition of ATM showcased over 2,500 exhibiting companies across 12 halls at Dubai World Trade Centre.  Arabian Travel Market 2019 will take place in Dubai from Sunday, 28th April to Wednesday, 1st May 2019. To find out more, please visit: www.arabiantravelmarket.wtm.com.

About Arabian Travel Week

Arabian Travel Week is an umbrella brand comprising four co-located shows including Arabian Travel Market and ILTM Arabia as well as CONNECT Middle East, India and Africa – a new route development forum launching this year and ATM’s first ever consumer event – ATM Holiday Shopper. Providing a renewed focus for the Middle East’s travel and tourism sector – under one roof over the course of one week – the inaugural Arabian Travel Week will take place at Dubai World Trade Centre from Saturday 27th April – Wednesday 1st May 2019. For more information visit: arabiantravelweek.com

About CONNECT

CONNECT Route Development Forum delivers a total networking experience, bringing together airports, airlines and aviation suppliers in a format that offers formal one-to-one pre-arranged meetings, engaging industry seminars together with social opportunities to cement relationships with existing clients and engage with new ones. Created and organised by The Airport Agency-France, CONNECT is now in its 16th year and set to attract over 650 participants in June 2019 at its flagship event taking place in Cagliari, Sardinia. For more information, visit: www.connect-aviation.com

The inaugural CONNECT Middle East, India & Africa event will be the first and only networking forum in the Middle East. Ideally located in Dubai to address the booming aviation market of the Middle East, it will bring together the aviation and the tourism industry which are the backbone and catalyst to economic development. For more information, visit: www.connect-aviation.com/2019-meia/

About ATM Holiday Shopper

ATM Holiday Shopper is the brand-new travel event for consumers offering the very best travel and tourism discounts and deals plus the chance to learn about a range of emerging and unexplored destinations and activities from destinations around the world.  The inaugural event will take place in Hall 1 of the Dubai World Trade Centre on Saturday, 27th April 2019 from 12:00 – 20:00. For more information, visit: www.atmholidayshopper.com

About ILTM Arabia

International Luxury Travel Market Arabia is an exclusive event for those looking to attract HNW travellers from the Middle East to their destination. Returning for its third year, ILTM will allow international luxury suppliers and key luxury buyers to connect via one-to-one pre-scheduled appointments and networking opportunities. ILTM will take place on Sunday 28th April and Monday 29th April 2019. For more information, visit: www.iltm.com/arabia/

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Official Hotel of Beijing 2022 Winter Olympics coming with new agreement

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Shougang Group and Shangri-La Group has announced a cooperation on a new hotel project at Shougang Park in Beijing. This is a strategic venture to develop an international luxury hotel at the Shougang industrial site. The hotel will be designated as the Official Hotel of Beijing 2022 Winter Olympics and it will host the Olympic event reception.

The hotel project is located in the central area of Shougang Park and is closely connected to the grand ski ramp of the 2022 Winter Olympics and the training center of the National Teams, known as the “Four Ices,” for ice hockey, figure skating, speed skating and curling. It is scheduled for completion and operations at the end of 2021.

Shougang Group and Shangri-La Group Signing on Shougang Park Hotel Project Cooperation (left to right: Liang Jie, Deputy General Manager of Shougang Group; Wang Shizhong, Deputy General Manager of Shougang Group; Ke Yongguo, Deputy Chief of Shijingshan District Government; Guo Huaigang; Director of General Administration, The Beijing Organizing Committee for the 2022 Olympic Winter Games; Zhang Gongyan, Chairman and General Manager of Shougang Group; Hui Kuok, Chairman of Shangri-La Group; Wang Yue, Deputy Chief of Beijing Culture & Tourism Bureau; Lim Beng Chee, Chief Executive Officer of Shangri-La Group; Paw Chuen Kee, Executive Vice President – Operations, North China.

Attending the signing ceremony were Zhang Gongyan, Chairman and General Manager of Shougang Group, Hui Kuok, Chairman of Shangri-La Group, Guo Huaigang, Director of General Administration, The Beijing Organizing Committee for the 2022 Olympic Winter Games, Wang Yue, Deputy Chief of Beijing Culture & Tourism Bureau, and Ke Yongguo Deputy Head of Shijingshan District Government. The hotel management agreement was signed between Liang Jie, Deputy General Manager of Shougang Group and Lim Beng Chee, Chief Executive Officer of Shangri-La Group.

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Rocco Forte appoints GM for Masseria Torre Maizza

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Rocco Forte Hotels is pleased to announce the appointment of Franco Girasoli as General Manager of Masseria Torre Maizza set to open May 1 in Puglia.

An Italian native, Girasoli brings 30 years of hospitality experience to the new Apulian resort and has excelled at building strong relationships with an international clientele from key markets such as the United States, the UK, Russia, Japan, France and Germany.

Prior to taking the helms of the new Rocco Forte property, Girasoli spent a large part of his career with Belmond Group, where he started in the F&B department of Villa San Michele and eventually moved his way up to General Manager in 2004. After 20 years in Tuscany, Girasoli transferred to Ravello in 2008 where, for 10 years, he led the team at the Belmond Hotel Caruso.

Located in the charming town of Savellestri di Fasano, Masseria Torre Maizza is an historic farmhouse dating back to the 16th century, surrounded by ancient olive trees and a 9-hole golf course.

Rocco Forte Hotels has invested over 6 million euros to enhance the masseria back to its natural beauty.  Olga Polizzi, Director of Design for Rocco Forte Hotels has worked closely with local artisans to redesign the historic building. The hotel will now offer 40 luxurious rooms and suites, each boasting private gardens and terraces with stunning views across the Apulian countryside.

“I am proud to be joining the Rocco Forte Hotels team, especially to inaugurate their first luxury resort in Puglia.  This is one of the most attractive destinations in the south of Italy” said Girasoli.

Sir Rocco Forte, Founder and Chairman of Rocco Forte Hotels, added: “We are delighted to welcome Franco to our first luxury hotel in Puglia. I am sure that his experience will allow us to achieve great results in an exciting year for Rocco Forte Hotels.”

The appointment of Girasoli is part of an unprecedented moment of expansion for the Rocco Forte Hotels group which, in May 2019, will also inaugurate its second property in Rome, the iconic Hotel De La Ville a few steps from Piazza di Spagna.

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Monaco Government Tourist Authority welcomes new President and Deputy Director

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A new team has been appointed, as head of the Monaco Government Tourist & Convention Authority. Mr. Guy Antognelli, former Deputy Director becomes the new President of Monaco Tourism and Mrs. Sandrine Camia, who has been serving as head of the Monaco Convention Bureau for the past seven years, becomes Deputy Director.

Mrs. Camia has a strong experience in tourism; she has been working for 20 years for luxury hotel brands including Hotel Lutetia in Paris and Hotel Martinez in Cannes, which were then both properties of Taittinger Family. She held the position of Director of Sales, Marketing and Communication for two independent luxury hotels, Hotel Royal Riviera in Saint-Jean Cap-Ferrat and Hotel Metropole Monte-Carlo. In 2011, she was appointed head of Monaco Convention Bureau and has been in charge of the promotion and development of MICE, while implementing new communication and marketing tools and ensuring the loyalty of the best customers.

Mrs. Camia about her appointment as Deputy Director: ” It is a new challenge and a recognition of the work accomplished at the Convention Bureau. These past seven years have been rich in experiences and successes.”

After a post-graduating in Finance Engineering at Nice-Sophia-Antipolis University, Mr. Antognelli started his career in a Monegasque subsidiary of a Swiss private bank, first in the back office then in the risk management and internal audit department.

During the next 10 years, he contributed to the development of an insurance company in Monaco, managing high end client portfolios using his financial expertise as well as his social skills.

In 2011, he has been appointed Head of Statistics Department of Monaco Government Tourist & Convention Authority. He has contributed to the development of this service and has extended his field of action to strategic and competitive intelligence.

In 2015 he took the position of Deputy Director and worked in closed cooperation with all services for promoting and developing tourism in the Principality.

Mr. Antognelli about his appointment as President: “This appointment is recognition of my work and a statement of trust from the Government. I especially look forward to working with the team who is dedicated to promote the destination and has achieved great results over the past years.

My aim is to lead all missions of Monaco Government Tourist & Convention Authority to ensure a high level of tourism throughout the year and maximize the economic benefits for the destination.

We have always been working closely with all partners in the Principality’s tourism sector.

We must deploy innovative tools within the framework defined for the promotion of the destination, in order to improve the good results of tourism in the Principality.”

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