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eTN Hero: Cordelia Igel, team leader at Vox Restaurant, Grand Hyatt Hotel Berlin

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Many of us traveling around the globe on business have travel stories to tell. I spend more than 100 fully-paid nights every year in Hyatt Hotels around the world. Doing this, you get to know a brand more closely.

I am collecting my own list of heroes and honoring each of them eTN Heroes. You cannot buy eTN Heroes, and this title is a publisher’s recommendation based on personal experience.

I realize there are so many heroes in the hospitality industry and even more in the rest of the travel and tourism industry, so my personal experience is only a very small token of well-deserved recognition.

Today, I would like to introduce Cordelia Igel, a senior team leader at Vox Restaurant at the Grand Hyatt, Berlin, Germany as the latest eTN Hero.

Travelers like me experience hotels as a second home. When something doesn’t make sense, I am always outspoken and hope my criticism is heard. I want the businesses that cater to my travel to do well.

Loving my espresso every day is a passion many fellow travelers share. For me, it doesn’t make sense when international hotels cannot see that good espresso is a major selling point. For me, it’s a major buying point when selecting a hotel.

For example, I stopped staying at the Marriott Newark Airport where the Starbucks in this hotel is only open from 6 am to 10 am.

It boggles my mind because people come in 24 hours a day because after all, it’s an airport hotel.

With travelers arriving or leaving this hotel don’t always go by Eastern Standard time.

A good cup of coffee becomes as important as a good bed or a hot shower.

The same goes for food. I select hotels where I can get my breakfast, lunch, or dinner 24/7 because my body time clock is not always synchronized with the time in the destination.

Mistakes happen, especially when you’re jetlagged. One of the worst was when I picked up a suitcase that belonged to another passenger in Tokyo after arriving from Abu Dhabi and showed up at the Grand Hyatt Tokyo with the wrong luggage. Takashi Kai, Assistant Manager at the Grand Hyatt Tokyo, was my first eTN Hero that day and managed this impossible and frustrating situation for me.

Here why I am so thankful to Cordelia Igel, the senior team leader at Vox Restaurant at the Grand Hyatt Berlin, my latest eTN Hero.

In March during ITB  I stayed at the hotel for 8 nights.

The hotel has a fantastic breakfast and a great pool/gym area along with a very central and exciting location close to Potsdamer Platz.

Rooms are a little small and average in Berlin, but acceptable. I may have been spoiled. I stayed at the Hyatt Haus Duesseldorf before arriving in Berlin during the same trip and also one night at the Park Hyatt Hamburg and loved my apartment and hotel suite. My apartment at Duesseldorf Hyatt Haus was over the top – washer, dryer, living room, bedroom, and an outside patio with a million dollar view, and enough space to entertain 100 people.

Here is why Cordelia at the Grand Hyatt Berlin is my hero. Attending a very busy trade show is always a challenge when managing a busy scheduled and sleep. My morning espresso is of utmost importance. In the past, when staying at the Grand Hyatt Hotel in Berlin, I went to Starbucks across the street from the hotel, but this year, Starbucks was no longer there.

What were my options? As a Globalist member in the Hyatt loyalty program, my breakfast is always included. Hyatt Germany is not one of the hotels forcing Globalists to take their breakfast only in the Club lounge.

The continental breakfast at the Hyatt Grand Clun is usually not comparable with the wide variety of food found at VOX restaurant.

So everything was perfect in the morning, right? Wrong!

When trying the Club lounge espresso, I should have known it wasn’t up to my standards as it was served from a push-button machine. However, not all Grand Clubs are the same. At the Grand Hyatt Seoul, Korea the Espresso machine is the best I found in the Hyatt system so far.

At the Grand Hyatt Berlin, when dining in the hotel’s 5-star restaurant VOX, a 3-star espresso is served from a push-button machine.

When I asked the lead server, Cordelia, why they are serving such a superb breakfast and offer only a push button machine-made espresso she offered a solution.

The only good espresso machine in the hotel not using push-buttons was at the hotel bar. Cordelia went to the hotel bar and personally hand-crafted a cup of real espresso for me. She also managed to bring it back within one minute after pouring. Magical!

Every morning after that, Ms. Igel knew what to do. And for that extra touch of service and not hesitating a second to go above and beyond, Vielen Dank Frau Igel, you are my eTN Hero today.

 

 

 

 

Travel News | eTurboNews

India: Jet Airways’ demise leads to spike in airfares, massive hotel cancellations

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The abrupt shutdown of Jet Airways operations has left Indian tourism industry a worried lot as it has led to an average 25 percent spike in airfares across the sectors leading to massive hotel cancellations, says industry experts.

Some key sectors like Mumbai-Hyderabad, Mumbai-Delhi and Delhi-Mumbai have seen the fares flying by 62 percent, 52 percent and 49 percent, while the Bengaluru-Delhi sector has had the lowest impact with a 10 percent surge shortly before and soon after the grounding of Jet.

Financially struggling for months, Jet Airways decided to call it quits from Wednesday night, leaving 22,000 jobs at stake and inconveniencing lakhs of passengers both domestic as well as international as Jet was the single largest airline out of and into the country.

“The impact of grounding of Jet Airways is not only restricted to the airlines sector as tourism has taken a severe beating due to the massive surge in airfares during the peak demand season. The impact is unlikely to fade away anytime soon and may continue into the rest of the year,” Travel Agents Association of India (TAAI) president Sunil Kumar said Friday.

He said, both the domestic as well as international travel and related sectors are affected as travelers are cancelling their hotel bookings as airfares have surged by over 25 percent on average.

Leading tour operator Cox & Kings’ Karan Anand said the shuttering of Jet has upset the travel plans of many who have booked on Jet.

“This is the peak travel season and the airfares for the next 10-12 days are up by at least 25 percent as the capacity has fallen massively dissuading last minute travelers,” he added.

However, online travel aggregator Easemyyrip.com co- founder Nishant Pitti tried to downplay the impact saying airfares normally fluctuate as the aviation industry is always unpredictable.

“It is true that passengers are in panic now but going forward there will not be much impact as other airlines like Spicejet and Indigo are adding more planes into their fleet which will help balance demand-supply gap,” he said.

Train booking and discovery platform Confirmtkt cofounder Sripad Vaidya said due to the flight charges going up, there is a huge surge in people opting for trains and buses.

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Airbus names Julie Kitcher EVP Communications and Corporate Affairs

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Airbus has appointed Julie Kitcher as Executive Vice-President Communications and Corporate Affairs, effective immediately. In this role, she joins the Airbus Executive Committee leading all external and internal communication activities, reporting to Guillaume Faury, Airbus Chief Executive Officer (CEO).

In her new role, Julie will steer and co-ordinate the transformation agenda of Airbus and manage Audit, Performance Management, Responsibility and Sustainability and Environmental Affairs, in addition to her position as the Chief of Staff to the CEO.

Previously, Julie was Head of Investor Relations and Financial Communication at Airbus, a role she held since May 2015.

“Julie brings the right mindset, skills and background to lead Airbus’ global communication activities and further strengthen the Company’s brand and reputation worldwide,” said Guillaume Faury, Airbus CEO. “As Head of Investor Relations and Financial Communication, she proved her ability to build trust within the financial community and deliver clear and timely information to the markets. In her new role, she will coordinate the Company’s transformation efforts to help shape the story of Airbus as we open the next chapter in our journey.”

In her Head of Communications role, Julie Kitcher will take over from Rainer Ohler, who is leaving Airbus after 24 years in the Company, including more than 13 successful years as Head of Communications.

“I’m excited to be appointed in this new role at such an important moment in the history of Airbus,” said Julie Kitcher. “I feel honoured to have the opportunity to lead a world class Communications and Corporate Affairs team that – within the functions I have been entrusted to lead – will boost the dialogue with employees and stakeholders across the globe as well as help shape and transform the Airbus of the future.”

Julie joined Airbus in December 2000 as a Financial Analyst in Airbus in the UK and has held a number of roles within Finance since. She is a Chartered Management Accountant (CIMA) with an MSc in Accounting, ESC Skema (Lille).

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The Set Hotels announces key staffing changes

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The Set Hotels, comprised of the Hôtel Lutetia in Paris, the Hotel Café Royal in London, and the Conservatorium in Amsterdam announced several key staff changes. Here are the comings and goings:

Matthias Kaesweber, Vice President of Sales & Marketing is leaving The Set Hotels after three productive years to pursue other opportunities. During his time with the company, Matthias successfully created and led a highly effective global sales team, whilst playing a significant role in the continuous business growth of Conservatorium in Amsterdam, Café Royal in London and the highly anticipated re-opening of Lutetia in Paris in 2018.

Ruurd Hooijer has been appointed as Senior Director of Sales & Marketing for The Set Hotels, based in Amsterdam. Ruurd joined The Set Hotels from The Leading Hotels of the World in New York where he held the position of Senior Director, Travel Trade for North America for three-and-a-half years. In his role, Ruurd was overseeing Leading’s global partnerships with American Express, Virtuoso and other agency partners for its 400 independently-owned, luxury hotels worldwide. Prior to this, Ruurd held the position of Director of Sales at Conservatorium.

James Baker, Director of Sales & Marketing, The Americas remains in charge of The Set Hotels in North America, supported by Michal Galili Censor, Director of Sales for North America whose responsibilities have expanded as a result of her success in North America with Mamilla and The David Citadel hotels in Jerusalem, now proudly representing The Set Hotels, too.

The General Managers and Directors of Sales on-property will continue to play an active role visiting The Set Hotels’ valued trade and media partners in North America alongside James and Michal.

Travel News | eTurboNews

What smart travelers know

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A record-breaking number of Americans are traveling, but most are unprepared for the journey – more than 90% of US travelers don’t know their rights, according to AirHelp, advocate for air passengers.

For easy reference, they have compiled a brief overview of U.S. air passenger rights below, along with insider tips for smart travelers. Knowing your rights could make you eligible to claim compensation. These include what to do regarding:

  • Flight Delays
  • Cancellations
  • Bumping, Denied Boarding and Overbooking
  • Lost Luggage
  • Missed Connections
  • When to fly
  • How to pack
  • And more

Disruptions: If you are flying within the U.S. and you are denied boarding due to an overbooked flight, you may be eligible to claim 400% of the one-way fare to your destination in compensation, of a value up to $1,350. Also, for flight cancellations or lengthy delays, if you’re flying to the EU on an EU airline, or departing from an EU airport, you may be eligible to claim up to $700 per person in compensation under European law EC 261.

Lost Luggage: Did you know airlines that lose or damage travelers’ luggage are obligated to pay out compensation of $1,500 – $3,500 to impacted passengers and reimburse them for lost items? Many travelers are unaware of these rights. Whether a traveler is flying within the U.S. or to one of the other 120 countries that ratified the Montreal Convention, if that person experiences luggage issues while traveling, they may be entitled to compensation under air passenger rights laws, including U.S. national law and the Montreal Convention. In order to successfully get the compensation that they are entitled to, a passenger must file a claim before leaving the airport. Travelers should fill out a Property Irregularity Report (PIR) claim for misplaced luggage, including the case number of their bags. The more detailed the claim, the better off that passenger will be, including an itemized list of the contents of their luggage, including the value of each item.

Missed Connections: If flights are booked together under one reference code, passengers can claim $300 – $700 in compensation from the airlines if they miss a connecting flight due to an earlier disruption under EC 261.

Fly during off-peak days or times to avoid the largest crowds at airports. The late night flights are often the least crowded, which means that your flight may be less likely to be overbooked, and your wait time at security will be shorter.

Consider flying out of alternate airports, if your airport is known to have delays. If flights from one airport typically experience significant disruptions, you can anticipate the new screenings will create longer lines at security and additional delays. Look into flights through different airports that fit your travel needs.

Leave extra time for traveling to the airport. No matter when people are traveling, they should anticipate traffic near the airport and overcrowding inside, thanks to overtourism. Pack the car with your luggage the night before departing to help save precious time the day of. Schedule extra time for driving, plan to arrive at the airport at least three hours before takeoff, and be sure to leave ample time to get through lines at security in case of large crowds. If it is easy enough, travelers can also consider public transportation to eliminate parking fees and cut costs.

Be ready for longer lines at security. With larger flights, waiting for luggage can take a lot of extra time at the airport. For short trips, travelers may consider using only a carry-on item, as long as all items fall under TSA requirements.

Strategically pack your luggage to have your ID and all liquid items at the top so that they’re easily accessible to TSA staff.

Pack larger electronics at the top. In July 2018, the TSA announced rules that require electronics larger than a cellphone to be placed in separate screening bins. If you’re one of the many travelers who are opting to bring bags on board rather than pay money to check them, pack larger electronics at the top so they’re easy to remove and place in a separate screening bin.

Consider wearing a pullover jacket or sweatshirt instead of a zip-up – this will allow you to quickly get through security without having to worry about removing articles of clothing.

Bring chargers and extra entertainment for the airport. Sometimes, flight disruptions are inevitable, so consider packing an extra phone charger and book to take on the flight.

Travel News | eTurboNews

Peacock Aviation taking legal action against Gambia carrier

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Nigerian Peacock Aviation company that worked as General Sales Agency (GSA) for the Gambian Mid Africa Aviation Company Ltd. that traded in Nigeria under the name Fly Mid Africa has petitioned the Gambian Government over the non-payment of passengers’ air ticket refunds before it exited Nigeria.

The petition which was dated February 12, 2019 and also copied to the Nigerian High Commission in the Gambia through its legal counsel Abrahams Ayobami  & Co. stated: “We are Solicitors to Peacock Aviation and Allied Services Ltd. [henceforth referred to as ‘Our Client’], a company duly registered under the Laws of the Federal Republic of Nigeria with its registered address situate at No. 19, Mojidi Street, Off Toyin Street, Ikeja, Lagos State, Nigeria and on its instructions and behalf we write you this petition.

“Our client was appointed the General Sales Agent [GSA] of ‘MID AFRICA AVIATION LTD’ trading under the name ‘FLY MID AFRICA’ on 24th April 2017 when the said company commenced its Airline operations in Nigeria.”

According to the counsel, “Our client, among other things was to manage and operate a city office to sell tickets to customers, a task our client was able to achieve within a record time of four weeks of operation.”

The petition stated further that, “Upon commencement of operations of the Airline, the cash sales in our client’s custody was used to take care of operation fees such as Air Landing, Parking Fees, Passengers’ Service Charges, Nigerian Civil Aviation Authority [NCAA] Fees, Catering, and Crew Hotel Accommodations.”

“With the above looking promising, the Airline ran into issues with their flight schedules which led to the cancellation of February and March 2018 flights and finally suspension of operations until further notice.”

While the suspension was still on, the airline got instructions to commence refund of issued tickets to customers which was carried out until exhaustion of all the funds at hand by the GSA according to its counsel.

“Our client then made a request for funds to be released to liquidate the outstanding refunds but same has remained hitherto unmet by the management of Fly Mid Africa Airlines for over one year now.”

The petition also has it that, there is still an outstanding refund of about Eleven million one hundred and fifty six thousand, six hundred and one naira fifty one kobo [₦11,156,601.51] and our client’s unpaid International Air Transport Association [IATA]/Billing Settlement Plan [BSP] Sales Overriding Commission of about Seven Million Naira [₦7,000,000] only with customers showing their grievances in all manners including laying siege to the GSA business premises and disrupting its activities.

Meanwhile, some have even threatened to commence legal actions against it; more so as customers are aware that tickets issued on the IATA BSP platform have been refunded and therefore query the reason for non-payment of their refunds.

Despite several email communications between our client and the said Fly Mid Africa Airline with reconciliation and adjustment of account settled between the parties, still the Airline has refused to release funds to pay innocent travelers their well-deserved refund even after leaving them stranded, disappointed and uncompensated, according to Chief Segun Phillips, Group Executive Chairman, Peacock Travels and Tours Limited.

However, in a bid to settle the matter amicably, the GSA wrote to the Nigerian High Commission in The Gambia to wade into the matter but was referred back to the Gambian Commission in Abuja as the right channel for resolving such issue.

As it stands, there is the total outstanding refund of about Eighteen million one hundred and fifty-six thousand six hundred and one naira fifty-one kobo [₦18,156,601.51] amounting to tickets refunds and GSA unpaid IATA BSP Sales Overriding.

Travel News | eTurboNews

WOW Air shut down: Thousands stranded

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This is the email WOW Air passengers received after the airline shut down and flights were canceled: Dear WOW air guest, thank you for contacting us. We regret to announce that WOW air has ceased operation, and all flights have been cancelled. Further information can be found at WOW Air.

Following the news that WOW Air has ceased operations after failed negotiations to save it, leaving thousands of passengers stranded, Ralph Hollister, Associate Travel & Tourism Analyst at GlobalData, a leading data and analytics company, offers his view:

“The closures of smaller sized airlines such as WOW Air come as little surprise. Even major airlines such as Ryanair with significantly higher profit margins are suffering with the issues at the root of these closures – high fuel prices and overcapacity.

“With finances having already been in decline for a number of months, WOW had to reduce its fleet from 24 to 11, along with reducing the number of destinations available to customers.

“Overcapacity is a factor which can be managed unlike fuel costs, but timeliness is critical and WOW acted too late.

“Smaller airlines need to be more sensitive to changes in the market. Being one step ahead in terms of potential future decreases in demand for specific routes will enable airlines to decrease flight frequency proactively.

“This will decrease the amount of empty seats and most importantly, keep them afloat in a highly competitive industry.” 

 

Travel News | eTurboNews

 Iranians open homes to travelers stranded by floods

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As dramatic videos of deadly floods leaving behind destroyed vehicles and other damage circulate on Iranian social media networks, ordinary Iranians are doing what they can to help the affected citizens, including travelers whose Nowruz holidays have been unexpectedly disrupted. While criticizing the government for its inadequate response to the deadly flooding that has ravaged the country, ordinary Iranians are engaging in spontaneous relief efforts for the stranded and the displaced.

A 10-minute flash flood in the city of Shiraz, perhaps the most popular tourist destination in the country’s south, killed at least 18 and injured scores more on March 25. Many of the victims are said to have been visitors. Now, locals in the birthplace of classical Iranian literature are inviting panicked holidaymakers to their homes, offering unconditional stay and food. “All services will be offered for free until the harsh weather dies down,” one placard held by a volunteer in Shiraz read. Some even offer free body repairs for cars damaged in the downpours. Several local hotels and restaurants have joined the spontaneous campaign, dubbed “My Guest.”

Similar public initiatives are underway to deliver badly needed assistance to those hardest hit in the northern provinces of Golestan and Mazandaran. The aid is flowing in the form of cash donations as well as basic supplies collected from communities across Iran, including those still recovering from a devastating 2017 earthquake in the country’s west.

The government of President Hassan Rouhani has been under immense pressure for its perceived failure to handle the disaster. The president himself is under fire for staying away from the flood-hit areas. Seven days following the heavy rains, he has now traveled to the northern areas to oversee the relief operations. The government has already promised 7.1 trillion rials ($169 million) in compensation to affected households.

The powerful Islamic Revolutionary Guard Corps has also established a strong presence. The force’s commander, Maj. Gen. Mohammad Ali Jafari, was seen visiting inundated neighborhoods in the country’s north half-submerged in floodwaters. While both the government and the IRGC have stepped in, some Iranians are interpreting the promises of more relief as publicity stunts meant to burnish their status and rooted in political rivalry between moderates and hard-liners.

An initial investigation into the deadly disaster in Shiraz has now pointed to negligence as the main cause of the deaths. According to a report by a crisis management team, one of the old watercourses in the city had been blocked by local authorities, probably for urban planning purposes, leading to the destructive overflow.

Meanwhile, the governor of Fars province noted that warnings had been issued two weeks before the disaster. But some social media users argue that all roads leading to the site of the flash floods should have been blocked. “How where you unable to block people but managed to fully cordon off the tomb of Cyprus the Great on his commemoration day?” one person tweeted. Every year, Iranian nationalists organize the Cyrus Day ceremony on Oct. 29 to remember the founder of the Achaemenid Empire. But in recent years the plans have been hindered by a security clampdown by the Islamic Republic, which deems such activities pro-monarchist.

Coverage of the massive flooding included more from Iran’s ancient history. The iconic Persepolis monument, 60 kilometers (37 miles) northeast of Shiraz, reportedly remained unscathed amid the flooding. According to local officials, underground canals built by ancient Persians to avert flooding protected the UNESCO World Heritage Site. The news prompted praise from many Iranians, who drew comparisons between the current government’s handling of such crises with that of their forefathers.

Yet despite the trauma, the floods have not produced only sad news. Pictures went viral of a smiling young couple who had planned their wedding in Golestan province for March 28. They decided to hold the ceremony earlier. Instead of a grand hall, the bride and the groom wed before the other displaced in a temporary accommodation center.

Travel News | eTurboNews

Facing the Demographic Challenge through Tourism and Innovation

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Facing the Demographic Challenge through Tourism and Innovation”, opening event today was attended by Spanish Prime Minister Pedro Sánchez; Spain’s Minister of Industry, Trade and Tourism, María Reyes Maroto; the President of the Junta de Castilla y León, Juan Vicente Herrera; the Mayor of Segovia, Clara Isabel Luquero; and UNWTO Secretary-General, Zurab Pololikashvili.  The forum was held in Segovia Spain by the World Tourism Organization.

Tourism and innovation were highlighted as key solutions to address the depopulation being suffered by the rural environment at the forum entitled “Facing the Demographic Challenge through Tourism and Innovation” in Segovia, which gathered together more than one hundred people with the objective of finding solutions from the tourism sector to combat this phenomenon.

“The UNWTO wants to work alongside Spain to turn the discussion on the challenge of rural depopulation into a conversation about the opportunities that the rural environment represents,” said UNWTO Secretary-General Zurab Pololikashvili, showing the United Nations agency’s  support in searching for solutions through tourism. He added: “The 2030 Agenda is committed to leaving no one behind, including rural areas and their inhabitants.”

Likewise, he pointed out that as a sector that represents one of every ten jobs in the world—in 2019, the UNWTO is dedicating the year especially to education, the development of professional skills and employment—quality training in tourism and innovation are very necessary to face these challenges and ensure the survival of the rural environment.

The Prime Minister of Spain, Pedro Sanchez, highlighted the efforts being made by the UNWTO and advocated the creation of opportunities in the interior regions of Spain through rural tourism, digital transformation and new models of economic activity. He announced that the Government would review the guidelines of the National Strategy to address the demographic challenge. He said that in the Strategy, “the tourism sector is a key driver”, adding that Spain is “a global power with a large margin for improvement in the interior of the country”, said Pedro Sánchez, Prime Minister of Spain.

During the event, leading figures from the political, business and cultural spheres addressed the challenges posed by the gradual loss of population in rural areas. In addition, many experts in the field discussed the role of rural tourism as a tool for socio-economic revitalization, sustainability and territorial rebalancing.

Thus, the first round table, moderated by Asís Martín de Cabiedes, President of Europa Press, discussed on the challenges of overcoming the depopulation of rural areas in developed countries. For her part, Spain’s High Commissioner for the 2030 Agenda, Cristina Gallach, moderated a second panel of experts focused on the relevance of the tourism sector for sustainability and territorial rebalancing.

Furthermore, various successful cases of public-private collaboration were analysed, with SEGITTUR providing insights into the field of smart destinations.

Travel News | eTurboNews

ATM Report: 63% of Dubai Airport passengers were in transit during 2018

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More than 63% of the 89 million passengers who passed through Dubai airport in 2018 were in transit with just 8% of these passengers leaving the airport to explore the emirate, according to the latest Colliers International data published by Reed Travel Exhibitions ahead of Arabian Travel Market (ATM) 2019, which takes place at Dubai World Trade Centre between 28 April – 1 May 2019.

As Dubai targets 20 million annual visitors by 2020, plus an additional five million between October 2020 and April 2021 for Expo 2020 – 70% of which will come from outside the UAE – a number of initiatives to increase stopover tourism have been introduced including new transit visas and dedicated tourism packages.

Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “Last year, the UAE introduced a new transit visa allowing all transit passengers an exemption from entry fees for 48 hours with the option to extend up to 96 hours for AED 50. This visa is not only good for the country’s tourism sector but for the local economy as a whole, enticing passengers to view their transit not as an unwanted delay in their travels – but as a good opportunity to add value to their trip and experience everything the UAE has to offer.”

According to IATA, the Middle East is forecast to see an extra 290 million air passengers on routes to, from and within the region by 2037, with the total market size increasing to 501 million passengers during the same period.

Adding to this, figures from ATM 2018 show the number of delegates interested in buying airline products and services increased 13% between 2017 and 2018.

“This projected growth underscores Dubai, and of course the Middle East, as the ideal location to bring together professionals from the aviation and tourism industry for our inaugural CONNECT Middle East, India and Africa forum which will be co-located alongside ATM 2019 – taking place on the last two days of the show,” Curtis said.

The success of the aviation industry in the sky is matched in the GCC and wider MENA region by the continued huge infrastructure investment.

The total value of 195 active aviation-related projects in the Middle East reached almost $50 billion in 2018, according to research provider BNC Network.

The various airport investments under way include AED30 billion in developing Al Maktoum International Airport, AED28 billion expansion of phase four of Dubai International Airport and AED 25 billion for the development and expansion of Abu Dhabi International Airport. In addition, Sharjah Airport is also undergoing a AED1.5 billion investment in expansion of its terminal.

There are also a number of upcoming and planned airport expansion projects across Saudi Arabia, including King Abdulaziz International Airport Expansion in Jeddah and King Khalid International Airport Expansion in Riyadh.

Curtis said: “2018 was also an exciting year for new flight routes with GCC airlines alone adding 58 new flight routes – focusing on areas of consistent and substantial growth.

“With two thirds of the world’s population within an eight-hour flight from the GCC, it is an ideal base for exploring some of the world’s most interesting and previously inaccessible corners of the world. And the GCC’s airlines are making it even easier with the continuous addition of new and direct flight routes,” Curtis added.

Looking ahead to ATM 2019, aviation will feature heavily in the programme with a keynote from Emirates’ President Sir Tim Clark titled ‘Emirates: Still leading the way’ as well as an exclusive one-to-one with Air Arabia CEO, Adel Ali. A panel session titled ‘What are the hot topics in the airline world’ which will explore how traffic is performing against a backdrop of volatile fuel prices and geo-political challenges as well as discussing stopover tourism and how the digital world is affecting airline and airport services and experiences for customers.

Confirmed exhibiting airlines for ATM 2019 so far include Emirates, Etihad Airways, Saudi Airlines, flydubai and flynas.

Considered by industry professionals as a barometer for the Middle East and North Africa tourism sector, ATM welcomed over 39,000 people to its 2018 event, showcasing the largest exhibition in the history of the show, with hotels comprising 20% of the floor area.

Brand new for this year’s show will be the launch of Arabian Travel Week, an umbrella brand comprising four co-located shows including ATM 2019, ILTM Arabia, CONNECT Middle East, India & Africa – a new route development forum and new consumer-led event ATM Holiday Shopper. Arabian Travel Week will take place at Dubai World Trade Centre from 27 April – 1 May 2019.

Arabian Travel Market is the leading, international travel and tourism event in the Middle East for inbound and outbound tourism professionals. ATM 2018 attracted almost 40,000 industry professionals, with representation from 141 countries over the four days. The 25th edition of ATM showcased over 2,500 exhibiting companies across 12 halls at Dubai World Trade Centre.  Arabian Travel Market 2019 will take place in Dubai from Sunday, 28th April to Wednesday, 1st May 2019. To find out more, please visit: www.arabiantravelmarket.wtm.com.

Travel News | eTurboNews