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UNIGLOBE expands to Malaysia with the addition of Sayu Travel and Tours

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UNIGLOBE Travel International has expanded its network to Malaysia with the addition of UNIGLOBE Sayu Travel and Tours.

UNIGLOBE Sayu Travel and Tours is an IATA-registered agency with 50 employees in eight locations, including Kuala Lumpur. The team has been serving corporate, government and leisure travellers in Malaysia since 1992 and is headquartered in Miri, in the state of Sarawak.

“In today’s climate of globalization and business consolidation, being serious about the business of corporate travel makes it almost imperative to build on strong local knowledge and experience by being part of a global brand that is focused on service, network and technology,” says David Hughes, Managing Director, UNIGLOBE Travel (Asia Pacific). “UNIGLOBE Travel offers a network of TMC’s in more than 60 countries around the world which will translate into advantages and savings for Sayu’s clients, while Sayu Travel and Tours’ leadership will strengthen our brand recognition and referral opportunities in Malaysia and the broader Asia Pacific region”.

“I am pleased to welcome the team at UNIGLOBE Sayu Travel and Tours and owner Dato’ Mohammed Rhiza Bin Ghazi to our global family,” says UNIGLOBE Travel founder and chief executive U. Gary Charlwood. “Malaysia is a major business travel destination in South East Asia. The team’s local expertise, especially in Kuala Lumpur, will be a great asset to our corporate travel network.”

About UNIGLOBE
Working globally to serve clients locally across more than 60 countries, UNIGLOBE Travel leverages current technologies and preferred supplier pricing to save clients time and money on business and vacation travel planning. Since 1981, corporate and leisure travelers have depended on the UNIGLOBE Travel brand to deliver services that go beyond expectations. UNIGLOBE Travel was founded by U. Gary Charlwood, CEO and has its world headquarters in Vancouver, B.C., Canada. Annual system-wide sales volume is $5.0+ billion.

Media contact: media@uniglobe.com

Brexit has not deterred business travelers in the UK

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UK’s 2018 Hotels Market Report shows that the UK regional capitals are performing strongly with overall room nights booked growing by 8% across the top 250 UK cities.

London continues to be business travelers’ favorite capital for work trips with 663,000 room nights booked in 2018, an increase of 5% when compared to 2017. But Edinburgh experienced the highest level of growth in 2018 with room nights booked increasing by 16%, Belfast was up 13% and Cardiff up 5%.

The 2018 Hotels Market Report analyses data from corporate hotel bookings made between January and December 2018 by Advantage’s TMC members, who represent around 40% of the UK business travel sector, highlighting business travel trends and booking behaviour.

The report also shows significant growth for cities in the Midlands and North East, with Derby seeing the highest growth with 31% more booked room nights compared to 2017, while York, Nottingham and Gateshead also saw double-digit percentage increases.

Top Ten UK Cities – Booked Room Night Percentage Increase (year-on-year), January – December 2018

1. Derby – 31%
2. York – 22%
3. Plymouth – 21%
4. Inverness – 20%
5. Nottingham – 18%
6. Edinburgh – 16%
7. Reading – 15%
8. Belfast – 13%
9. Norwich – 11%
10. Gateshead – 10%

Global Results

The business world continues to travel widely, with the 2018 Hotels Report recording that hotel demand remains strong in many international cities with New York, Auckland, Wellington, Houston, Paris and Sydney topping the Advantage Top Cities list. In total, worldwide volume grew by over 393,000 room nights, a total increase of 8.74% compared to 2017, indicating that SME (Small and Medium Enterprise) corporate accounts, in which Advantage TMCs specialise, continue to perform strongly.

The total number of bookings made by Advantage business travel members in 2018 saw similar growth – up 8.76% – while the average length of stay remained constant, at 1.87 nights. Increased demand and higher occupancy globally meant hotel rates have increased by US$2 to an average daily rate (ADR) of US$169.41.

The report also looks at trends on bookings and ADR for cities and locations around the world, with New York once again topping the list as the highest volume worldwide city outside the UK, with 90,799 room nights booked at an average rate of US$395.97 per night. Increases were also seen in Bangalore (up 54%), Kuala Lumpur (up 36%) and Boston (up 27%).

The corporate hotel sector continues to grow, with another significant increase in bookings year-on-year, made by independent TMCs. Despite continued uncertainty in both the global and UK economies including Brexit, hotel room night demand is at record levels in many destinations. Although not all destinations in Britain saw an increase in room nights booked, ADR remained strong.

The report is representative of hotel bookings made across most of the major international and independent hotel groups including: Accor, Apex Hotels, Choice Hotels, Citadines, Clayton Hotels, Design Hotels, The Doyle Collection, Edwardian Hotels, glh Hotels, Hallmark Hotels, Hilton, HotelREZ, Hyatt, House of Daniel Thwaites, IHG, Jurys Inn & Leonardo Hotels, Loews Hotels, Macdonald Hotels, Maldron Hotels, Melia Hotels International, Millennium Hotels & Resorts, The Montcalm Hotels, NH Hotels, O’Callaghan Collection, Omni, Park Plaza, Pegasus, QHotels, Quest, Rotana, Radisson Hotel Group, Sabre Hospitality, Small Luxury Hotels, TravelClick, Travelodge, Village Hotels Club, WorldHotels Collection and Wyndham Hotel Group.

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Four Seasons Hotel Madrid welcomes new General Manager

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In advance of the highly anticipated opening of the first Four Seasons hotel in Spain, Christoph Schmidinger has been appointed opening General Manager to oversee the new luxury hotel set to open in late 2019. Four Seasons Hotel and Private Residences Madrid will be located in the heart of the historical city center, converting several spectacular heritage buildings into a 200-room hotel and 22 Private Residences.

Schmidinger started his Four Seasons career 25 years ago, and after a series of international assignments in Singapore, Chicago, Atlanta, Jakarta and Kuala Lumpur, he assumed leadership at the landmark Four Seasons Hotel New York in Midtown Manhattan, overseeing several other properties as Regional Vice President. His ascent in the company continued when he was appointed General Manager and Regional Vice President to the company’s flagship property in Asia, Four Seasons Hotel Hong Kong, where he has been since 2014.

Under his leadership, Four Seasons Hotel Hong Kong, home to the first Cantonese restaurant in the world to earn three Michelin stars, set the global record for the most Michelin stars at a single hotel. The Hotel has also been widely regarded as one of the finest luxury hotels in China, and around the globe.

“Christoph is an incredibly experienced and talented hotelier, and we are very lucky to have had him lead some of our most notable properties around the world,” said Simon Casson, President, Hotel Operations, Europe, Middle East and Africa, Four Seasons Hotels and Resorts. “His experience and expertise are what make him the perfect candidate for our new hotel in Madrid, a project that is incredibly important to Four Seasons growth as it will mark our entry into Spain in a thriving international city, and a key destination for luxury travelers.”

“I am very proud to be part of such a significant milestone in our company’s history, and to lead the team as we introduce the Four Seasons brand to Spain with this exquisite hotel,” said Schmidinger. “This project is exceptional in every way, from its location to the destination, the product and our partners at OHL Desarrollos and Mohari Hospitality, and I cannot wait to welcome guests to see for themselves and to experience this great city in a new way together with Four Seasons.”

Truly an international individual, Schmidinger has travelled extensively, starting at a young age with his family, and speaks four languages. Combining his love for travel and hospitality, he studied at the Certificate of Hotel and Tourism Administration Academy in Salzburg, Austria before holding managerial positions at renowned hotels around the world, and then joining Four Seasons.

Casson continues, “Christoph is already hard at work preparing for the upcoming opening of Four Seasons Hotel and Private Residences Madrid, and I have no doubt that he is the ideal leader to introduce the Four Seasons culture, brand, and people to this great city, positioning yet another iconic Four Seasons property for great success.”

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New GM appointed at Le Meridien Kota Kinabalu

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Le Méridien Kota Kinabalu announced the appointment of Mr. Kanit Sangmookda as the new General Manager responsible for all areas in the Malaysian hotel including product development, financial performance, brand compliance, and guest satisfaction.

Born in Thailand, Mr. Kanit holds a master’s degree in International Business Management majoring in Management and Economics from Wollongong University in Australia. He brings with him more than 19 years of experience, working in leading international chain hotels including Marriott International, Minor Hotel Group and former Starwood Hotels and Resorts. His first taste of the hospitality industry was as a Reservation Agent in JW Marriott Hotel Bangkok. Through continuous learning and self-development, he has proven himself to be proficient and competent with his appointment as the Director of Revenue Management at Bangkok Marriott Resorts & Spa and The Westin Kuala Lumpur, as well as the Regional Director of Revenue Management for Starwood Hotels & Resorts – Southeast Asia.

Mr. Kanit is no stranger to the hospitality industry in Sabah where he served as the General Manager of Four Points by Sheraton Sandakan for almost three years. Prior to his appointment at Le Méridien Kota Kinabalu, Mr. Kanit was the General Manager for Le Méridien Jakarta where he spearheaded the renovation of the hotel rooms and their lobby lounge as well as the migration to Marriott International after the acquisition of Starwood.

Passionate, articulate and personable, Mr. Kanit is a creative leader who believes the success of an organization comes from a competent and innovative team. He drives his team to efficiently achieve their business goal by mentoring them to fulfill their full potential both professionally and personally.

Besides the dedicated contribution to the internal companies, his team and hotel owner, Mr. Kanit is also passionate in serving the tourism and hospitality industry in almost every market he presented as he believes in giving back to community and pay it forward to the next generation. Back in Thailand, he spent his weekend being part time lecturer at Hotel Management Faculty of Assumption University. During his time in Sandakan, he was part of the pioneer Executive Committee team of Sandakan Tourism Association (STAN) which established in 2015. While at the same time, he also represented Sandakan hotels as Executive Committee in Malaysia Hotels Association (MAH) – Sabah/Labuan chapter as well. When he moved to Jakarta, Indonesia; he also joined Jakarta Hotel Association as Executive Committee which he spearheaded Education and CSR sector and driven multiple activities for the organization.

As the new General Manager, Mr. Kanit looks forward to bringing new ideas and initiatives to revive the existing Le Méridien Kota Kinabalu to a new level. “With a different pair of eyes and my experiences, some things are better when seen from a new perspective,” he said.

When not on hotel grounds, Mr. Kanit is a family man who enjoys music, sports and fitness activities as well as photography.

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Aloft Kuala Lumpur has a new GM

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Aloft Kuala Lumpur Sentral welcomes Rubel Miah, as its newly appointed General Manager. Rubel joins the sassy 4-star Hotel with 15 years of experience in the hospitality industry with a solid foundation in driving customer satisfaction and loyalty.

A Master’s Degree holder in International Marketing and Business Development from the University of Evry in Paris, Rubel, a French national, began his career in hospitality as a Sales Manager at the Novotel Peace Beijing, followed by a three-year stint with the Sofitel brand in China before moving on to Sofitel Saigon in Vietnam as Director of Sales & Marketing where he spent two years, repositioning the hotel into the Luxury market before joining the pre-opening team of the Sheraton Chongqing Hotel in South West part of China.

Following a successful opening of the Sheraton Chongqing, Rubel joined the Sheraton Grande Sukhumvit, A Luxury Collection Hotel, in Bangkok, in 2012. In his capacity as the Director of Sales & Marketing of the Hotel, Rubel continued to excel and successfully increase the Hotel’s profitability which led to his appointment as Hotel Manager at the Sheraton Grande Sukhumvit, where he held the position for three years, making it his most recent adventure before moving to Malaysia.

In his new role at Aloft Kuala Lumpur Sentral, Rubel Miah strives to continue the Hotel’s success and make it the best place for global corporate and leisure travellers.

Apart from work, Rubel, a father of two, is also highly committed to humanitarian causes. He was a Chief Boy Scout while completing his Master’s Degree where he found working to raise funds and helping out the less fortunate a very enriching experience. He carried on his passion throughout his career, championing the Marriott Thailand Business Council’s Corporate Social Responsibility chapter.

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Summer Schedule 2019: Frankfurt Airport puts spring in its step

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New flight schedule to take effect on March 31 – Total flights expanding moderately

Frankfurt Airport (FRA) continues to strengthen its status as Germany’s leading international aviation hub. Starting on March 31, travelers will be able to fly from Frankfurt to a total of 306 destinations in 98 countries.

In this year’s summer season, the number of flights will increase moderately (by more than one percent) compared to last year. Seat capacity will also grow by between one and two percent.

European, domestic German and especially intercontinental flight offerings will all expand. A rise of between 1.5 and two percent of aircraft movements is expected in the intercontinental category, with seat capacity increasing by 1.5 to 2.5 percent.

 New long-haul destinations

United Airlines will introduce daily services to Denver (DEN) in early May. Lufthansa will also offer a once-daily flight to DEN, while adding Austin (AUS), Texas as a new destination in North America. Cathay Pacific is increasing the frequency on its Frankfurt-Hong Kong (HKG) route, thus bringing the total to three services a week. Qatar Airways will offer more seats on one of its two daily flights to Doha (DOH), which will now be operated by an Airbus A380.

The intercontinental connections available from Frankfurt are marked by an impressive diversity, serving a total of 137 destinations. Lufthansa is continuing the new services introduced last winter to Cancún (CUN) in Mexico and Agadir (AGA) in Morocco. Condor will retain its flights to Kuala Lumpur (KUL) in Malaysia while stepping up the frequency to Phoenix (PHX) in the U.S., Calgary (YYC) in Canada, and Mombasa (MBA) in Kenya. Air India will also maintain its Frankfurt-Mumbai (BOM) route.

More connections to Turkey from FRA

Holidaymakers who wish to spend their vacation in Turkey have quite a few options to choose from: 11 airlines will now fly from FRA to a total of 15 destinations in that country, 15 percent more than before. They include a new service to Bodrum (BJV) by Lufthansa, which is also adding two other European holiday destinations: Heraklion (HER) in Greece and Tivat (TIV) in Montenegro.

Lufthansa will also continue flying to the new destinations it inaugurated last winter. Among them are Thessaloniki (SKG) in Greece, Trieste (TRS) in Italy, and Tromsø (TOS) in Norway. The airline is also adding more frequencies to Tirana (TIA) in Albania and Sofia (SOF) in Bulgaria, as well as Palma de Majorca (PMI) and Pamplona (PNA) in Spain. German leisure carrier TUIfly is strengthening its services from Frankfurt to Lamezia Terme (SUF) in Italy, Larnaca (LCA) in Cyprus, and Djerba-Zarzis (DJE) in Tunisia. In late March, Ryanair will add more services to Dublin (DUB), the Irish capital, bringing the total to 12 a week. Altogether, the total number of European destinations served from FRA will climb to 154, and within Germany to 15.

The impact on Frankfurt Airport of recent airline insolvencies is negligible. Flybmi will no longer be serving Bristol (BRS) in the United Kingdom and Jönköping (JKG) and Karlstad (KSD) in Sweden but because the aircraft used on those routes had only limited passenger seating their cancellation is only minimally affecting FRA’s total capacity. Nor are the failures of two other airlines, Germania and Small Planet Germany, having more than a very slight effect on total traffic. 

Good preparation for a positive travel experience

The moderate growth in flight movements is fully in line with the expectations of Fraport, the operator of Frankfurt Airport. To handle the increase, Fraport has been hiring more staff and allotting more space for additional security checks during the summer season. Nevertheless, passengers may still experience processing delays on peak days. They are therefore advised to check in online before leaving home, arrive at the airport at least two and a half hours before departure, and then head immediately for the security checkpoint. Travelers intending to drive to the airport and leave their vehicles there can book parking spaces online in advance. Passengers are also advised to observe the airlines’ rules on cabin luggage. Fraport recommends taking as few carry-on items as possible. Information and pointers on travel and carry-on luggage can be found at www.frankfurt-airport.com.

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Melbourne to welcome news hotels from Ormond Group in 2022

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In 2022, Southeast Asian hospitality brand Ormond Group will introduce two new hotel concepts to Melbourne’s Central Business District in Victoria, Australia. Each taking residence in their own distinct tower within the buzzing CBD development, the Ormond Melbourne and MoMo’s Melbourne on Flinders Lane, will rise from a 40,000 sqft events and F&B podium. The brand-new development and social gathering space, designed for visitors and locals alike, will boast a purpose-built pedestrian laneway, multi-use spaces, sky bar & restaurant and provide the cultural capital with 537 new guest rooms between the two properties.

“We are delighted to have been given the green light for Ormond Group to push forward with this exciting and ambitious project. Through our new brands, we hope to be able to elevate the hotel scene in Melbourne through our inclusive approach to programming and design. We’ll be looking to work with exciting F&B operators as well as developing inspiring partnerships to bring these properties to life. Our spaces are designed to welcome guests and locals alike. Ormond and MoMo’s will offer culturally relevant experiences for guests and locals at great value for money price points in one central location. We are thrilled to be introducing our hotels to this area of the city’s CBD – we embrace its past, present and future and look forward to meaningfully contributing to the district’s landscape. We feel confident that Melbourne’s already discerning lifestyle audience will enjoy what we bring to Australia’s cultural capital.” says Gareth Lim, CEO of Ormond Group.

Through its approach to delivering authentic travel experiences, the Ormond Group is re-shaping Melbourne’s lifestyle scene with each new hotel. Ormond Hotels is a collection of thoughtfully designed hotels, inspired by local stories and cultural context. Ormond Melbourne will embody the spirit of Luxury Simplified through the brand’s values of comfort, purpose and balance by prioritizing great service, high quality guest essentials, beautiful and thoughtful design and dynamic social programming.

Meanwhile, MoMo’s Melbourne will provide guests with minimalist hotel rooms alongside playful spaces that engage with creative communities and urban nomads. MoMo’s is designed to inspire memorable moments – through interactive events that engage both locals and visitors alike at a value for money price point.

Together they will provide a dual-brand experience – an upscale boutique hotel that celebrates luxury simplified and an accessible, playful hotel concept that celebrates creative collaboration – bringing a new dynamism to Australia’s hospitality scene.

Designed by Melbourne-based architectural firm, Elenberg Fraser, in collaboration with Craig Tan Architects, the project will be managed by Point Polaris. Ormond Group is currently in the process of making interior design appointments. Both properties will be developed and operated by Ormond Group, who has announced the appointment of Caroline King as Chief Operating Officer.

This year, Ormond Group will open the first properties for its two new lifestyle hotel brands, with the Q3 launches of The Chow Kit – an Ormond Hotel and MoMo’s in Kuala Lumpur.

In Early 2021 the group will open the flagship hotel under the Ormond Hotels brand in Dublin following the extensive, multimillion-dollar refurbishment of The Ormond Hotel, which will be followed by the brand’s Melbourne opening in 2022. The group will be looking to expand into other Australian cities.

Ormond Group is a new player in global hospitality offering design-led travel experiences for all audiences via its brands – Ormond, MoMo’s and Tune Hotels. Ormond Group embodies the spirit of modern-day exploration whilst focusing on the careful curation of great service, design and programming.

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Strong interest in Guam grows at travel fair in Malaysia

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GVB

Guam continues to generate strong interest in Malaysia and was one of the newer and popular destinations featured at the country’s top consumer travel fair.

The Malaysian Association of Tour and Travel Agents (MATTA) Fair is a bi-annual travel fair that ran from March 15-17, 2019 in Kuala Lumpur. Over 1,300 booths took up about 95,000 feet of exhibition space in seven halls at the Putra World Trade Centre. Guam was among the 272 organizations that were present to include travel and tour agencies, national tourism organizations, hotels, resorts, theme parks, cruises and other businesses. Organizers estimated this year’s fair to exceed over 110,000 visitors and sales of over $51 million. This is Guam’s second time having a presence at the event.

Mayor Robert Hofmann, committee chairman of the Guam Visitors Bureau’s North America and Pacific Market, noted that as an emerging market for Guam, Malaysian visitors are intrigued they can travel to the island visa-free.

“I think there’s huge interest in Guam from not only the Malaysia population, but also people that travel to Malaysia from countries like Singapore, the Middle East, and India,” said Hofmann. “It’s great to see they’re excited about Guam. It’s exotic to them and it’s a new destination they’re looking forward to seeing. They don’t know much about our history, but they are a culture similar to ours. We should start to learn more about their culture because we have so many commonalities and could retrace some of our steps to Southeast Asia where the CHamoru people came from.”
GVB
North America and Pacific Marketing Manager Mark Manglona conducts a Guam product presentation to Philippine Airlines and travel agents in Malaysia.
GVB
Team Guam takes a group photo at the Guam booth in the 2019 MATTA Fair.
GVB
A look at some of the 1,300 booths that were at the 2019 MATTA Fair in Kuala Lumpur.


A culture at the forefront

Fairgoers witnessed multiple performances from Guma Taotao Tano at the three-day event as they shared Guam’s unique CHamoru culture through song and dance.

“Malaysia is a very rich cultural place,” said Guma Taotao Tano musician Vince San Nicolas. “I believe that our 4,000-year-old history is vital to share with them in person. Bringing out the re-identification and resurgence of the CHamoru culture is very important to share with the rest of the world so that we’re known as the CHamorus from Guam and the Marianas.”

Airline and travel agents create Guam packages

While in Kuala Lumpur, GVB met with Philippine Airlines and other travel agents for a Guam product presentation to further develop the Malaysia market.

Philippine Air offered special fares from Malaysia to Guam via Manila during the MATTA Fair.  Travel agents, such as Apple Vacations and Golden Tourworld Travel,  have also been promoting six-day packages to Guam.  The agents have already confirmed Guam is scheduled to welcome group travelers from Malaysia in the coming months.

“We’ve been making great leads and strides in promoting Guam in the region,” said GVB North America and Pacific Marketing Manager Mark Manglona. “We’ve developed key partnerships with travel agents who have put up all-inclusive travel packages and we also have a very good relationship with Philippine Airlines. They’ve been very supportive and connected us with travel agents.  There is a tremendous opportunity to promote Guam in Malaysia and we look forward to growing and developing this new market.”

The next MATTA Fair will be in September 2019.

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