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Boston-Logan Airport: New international routes

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The last 24 hours have brought 2 new international flights to Boston Logan International Airport, thanks to Delta joint venture partners KLM and Virgin Atlantic – setting the stage for a year of growth and expansion for Delta in the Northeast.

Delta Air Lines and its partners KLM, Virgin Atlantic, and Korean Air will offer up to 149 daily departures to more than 50 destinations from Boston-Logan Airport in 2019, an increase of nearly 30 daily departures compared to 2018. New routes include Amsterdam, London-Heathrow, Lisbon, Edinburgh, and Seoul.

KLM – Amsterdam

On March 31, KLM began flying between Boston and Amsterdam, adding to the two daily flights to Amsterdam already operated at Logan Airport by Delta. KLM CEO Pieter Elbers joined officials from Massport, Delta leaders, customers and employees at the airport in a ribbon-cutting ceremony ahead of the outbound flight across the Atlantic.

Virgin Atlantic – London-Heathrow

And on April 1, Virgin Atlantic launched its daytime service from Boston to London-Heathrow – a morning departure that will better enable in-flight workday productivity for London-bound business travelers. Virgin and Delta together now offer three daily flights to Heathrow Airport from Boston.

Delta – Lisbon and Edinburgh

Later this spring, Delta will begin its own seasonal Boston service to Lisbon and Edinburgh, rounding out a full slate of new international destinations now directly accessible to Boston customers. Through this and an extended summer season to Dublin, by May Delta and its partners will offer the most international seats from Boston with flights to up to 19 international destinations — more than ever before.

Korean Air – Seoul-Incheon

A third partner, Korean Air, will start new service in Boston on April 12, when it begins nonstop flights to Seoul, one of the first additions to that joint venture’s transpacific network since Delta and Korean Air launched their partnership last May.

This new Boston flying comes as Delta continues to reinforce its position as the city’s leading carrier and deepen its investment at Logan Airport and in the greater Boston community. Overall, the airline and its partners will offer up to 149 daily departures to more than 50 destinations from Logan in 2019, an increase of nearly 30 daily departures compared to 2018.

Delta has doubled domestic daily departures out of Boston since 2013 and this year will serve four additional domestic destinations — Cleveland, Chicago, Washington-Reagan, and Newark-Liberty — while also adding more frequencies in another seven key domestic markets. Overall, the airline and its partners will offer up to 149 daily departures to more than 50 destinations from Logan in 2019, an increase of nearly 30 daily departures compared to 2018.

In addition to Delta’s network growth, the airline is also investing in Boston in other ways. With Massport’s partnership, Delta plans to assume operations at all gates at Logan’s Terminal A by the third quarter of 2019, growing its airport footprint by five gates. Delta also plans by 2020 the expansion of one of its Delta Sky Clubs, including new showers, expanded seating and a reimagined food and beverage area.

Travel News | eTurboNews

LHR: New Royal Family members mean new London Heathrow Terminal Names

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London Heathrow Airport is set to rename its four terminals as the airport prepares for the arrival of the new royal baby, expected sometime in the spring.

The newest terminal, Terminal 2, previously known as the Queen’s Terminal will be christened with its new name following the baby’s arrival. In preparation for the most significant re-branding exercise in the airport’s history, road signs will be changed, taxi drivers briefings are being arranged and satellite navigation systems will be updated

With a long heritage of association with the royal family, Heathrow has today announced that it will rename its four airport terminals after the newest generation of royals, as the airport joins Duchess of Sussex in preparing for the arrival of the new baby.

Heathrow’s busiest terminal, which handles an average of 89,000 passengers on any given day – Terminal 5 will be renamed the ‘Prince George Terminal’. Heathrow’s most diverse terminal, Terminal 4, which is home to 34 airlines flying to 123 different destinations, colloquially known as the commonwealth terminal, will be dubbed the ‘Princess Charlotte Terminal’. The terminal with the most flights to California, Terminal 3, with flights to 3 of the golden state’s major airports, will have its name changed to the ‘Prince Louis Terminal’ and Heathrow’s newest terminal will be named after the new arrival, once the baby has been christened. Runway slots at the capacity constrained airport will be allocated in order of succession to the throne.

In preparation for Heathrow’s most extensive re-branding exercise in the airport’s history, which will see the names changed on hundreds of signs, the airport has worked with several groups to make sure that everyone is briefed and prepared to help passengers make their way to sunnier climes. Taxi drivers will be briefed, navigation apps are set to be updated, road signs leading to the airport along the M25 will be changed and iconic airport landmarks such as Terminal 5’s Welcome roundabout, will be renamed, all in time for the Easter holiday peak which will see over 260,000 people travel out of the UK’s only hub on the 12th (April 2019’s busiest day).

A spokesperson for Heathrow said:“Heathrow has a long history of being a transport hub for the UK and for the British royal family, and we are proud to usher in the newest generation of royals by giving them each their own terminal. As the royal family prepares to welcome their new arrival, we’ll be gearing up to welcome our own special arrivals during the Easter holiday peak.”

Travel News | eTurboNews

Heathrow Airport: Calling all sustainable innovators

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Heathrow has today launched a prize worth £30,000, to be awarded to a winning idea that will help the airport reduce its carbon emissions as it explores solutions that will address climate change. Heathrow’s new “Innovation Prize” is part of the airport’s new “Centre of Excellence,” which is a hub of learning and exploration that will accelerate the arrival of sustainable air travel. Heathrow has also today announced the launch of its first research think tank comprised of British universities.

The new Innovation Prize is open to those with entrepreneurial ideas on how to reduce carbon impacts through one of three ways:

  • Sustainable surface transport: Enabling travel to and from the airport with low or zero emissions;
  • Preparing for sustainable flight: Expediting the arrival of a fossil-fuel free flight, including through the introduction of new hybrid and electric aircraft; and
  • Delivering negative emissions: Finding new, practical ways to capture and use carbon at or near the airport.

Applications for the Innovation Prize will be accepted until May 22 online through a dedicated website.

The prize is sponsored by Heathrow’s Centre of Excellence which connects experts – from entrepreneurs to academics – and offers Heathrow itself as a living laboratory to test and try new ideas to encourage sustainability in aviation. The Centre is already investigating how to turn waste plastics into pavement materials at the airport.

Matt Gorman, Heathrow Director of Sustainability, said: “Climate change is the greatest threat facing our generation and it is imperative we take meaningful steps to address our impacts – and we need to make them quickly. Through the Centre of Excellence, and by partnering with top scientists we will continue to think radically about sustainability, translate ideas into action at Heathrow, and across our industry.”

The Centre of Excellence will bring together Heathrow’s first think tank of university partners to work with the airport on new coordinated research on sustainable aviation challenges. Brunel University London, Cranfield University, the University of Essex and Royal Holloway, University of London will be invited to pitch their ideas for funding starting this summer, before initiating the successful projects later this year. The think tank will explore topics such as carbon and net zero air travel alongside other environmental challenges like noise, air quality and waste.

Professor Geoff Rodgers, Vice-Provost for Research at Brunel University London, the airport’s most local university, said: “We consider the sustainability agenda around airports and aviation to be one of the premier opportunities for UK research and innovation. Brunel University London is delighted to be involved in this initiative. It will allow us to work in collaboration with Heathrow and the other partners to develop the innovative technologies necessary for the sustainable development and growth of the airport.”

Travel News | eTurboNews

Heathrow extends its relationship with Acxiom

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London, October 23, 2018 – Acxiom announces that Heathrow has signed a multi-year extension to its current working relationship, expanding the provision of strategy, data, and analytical services, underpinned by the ‘Connected Spaces’ person-engagement platform, to Europe’s busiest airport.

The Acxiom services allow Heathrow to use customer data to understand and react to customer events and actions in real-time. It streamlines and enhances the customer experience from booking to departure gate, and every point in between. The solution unites information in a privacy compliant way from sources across the enterprise, such as Heathrow Boutique, Heathrow Rewards, Official Heathrow Parking, Heathrow Express and in-terminal service messaging, to create a uniquely relevant and responsive communications service for as many passengers as possible.

Marking the latest development in a relationship that has lasted for well over a decade, the Heathrow/Acxiom partnership has its foundations in ethically used, person-level data, ensuring that everything is based on the most important thing to the airport, its passengers.

The Acxiom/Heathrow relationship includes Acxiom’s professional services teams, who support Heathrow in its passenger engagement strategy, customer journey planning, campaign execution services, data analytics, and data distribution services. The expansion of this successful partnership ensures that customer data is the driving force behind Heathrow’s customer-centric ambitions, developing truly omni-channel experiences for passengers.

This follows Acxiom’s recent achievement of ‘Specialized Partner’ status with Adobe. The accreditation places Acxiom in an elite category within the Adobe Partner ecosystem.

Commenting on the extension, Kylie Andrews, Head of eBusiness and CRM of Heathrow, said, “Over 78 million passengers travel through Heathrow on an annual basis and we have a vision to enhance their experience, from the comfort of their sofa before they leave home, all the way to their destination. The services Acxiom provides to us are fundamental to this vision.”

Christian Peck, UK Managing Director at Acxiom, said, “Heathrow is a true leader in delivering a modern, data-driven customer experience. We’re proud to continue and expand our strategic relationship with them.”

Jason Skelton, Account Director at Acxiom, adds, “Understanding individual traveller’s needs from the second they engage with Heathrow through to the moment their plane takes off and then when they come back again is a mammoth undertaking for an organisation of Heathrow’s scale. Our solution makes a real difference to Heathrow’s customers, constantly working to turn passenger insights into better experiences and by doing so it has already increased average known-customer spend during their time in the airport by 23%.”

About Acxiom

Acxiom provides the data and technology foundation for the world’s best marketers. We enable people-based marketing everywhere through a simple, open approach to connecting systems and data that drives seamless customer experiences and higher ROI. A leader in identity and ethical data use for nearly 50 years, Acxiom helps thousands of clients and partners around the globe work together to create a world where all marketing is relevant. Acxiom is a registered trademark of Acxiom LLC. For more information, visit Acxiom.co.uk