For Immediate Release | Official News Wire for the Travel Industry

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Thomas Cook selling its travel business: Chinese investment fund interested

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Thomas Cook is the world’s oldest tour operator and was founded in Market Harborough in 1841 by businessman Thomas Cook. It started off with organized railway outings for members of the local temperance movement.

The travel company received approaches for parts of its business and the company as a whole, according to reports. The business put its airline up for sale in February and it said last month it would close 21 stores across the country and cut more than 300 jobs.

Chinese investment firm Fosun International could be a bidder for the company’s tour operating business, which runs a joint venture with Thomas Cook in China. It could be months before any formal offer is lodged, and there is no guarantee one will be made.

Thomas Cook now has annual sales of £9bn, 19 million customers a year and 22,000 staff operating in 16 countries.

In September, Thomas Cook said profits would be hit after the summer heat wave saw many take their holidays in the UK. It issued a second profit warning in November, when it said winter bookings were also down.

The shop closures will take the number of Thomas Cook outlets down to 566. It said a consultation with staff and unions had begun.

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Jordan sets itself up for European MICE audience

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Jordan, a country which is sheltered from the troubles of the region, is safe to travel in and around, independently or in a group. The country is presenting itself to the European MICE audience with fully-detailed proposals as well as a complete specializing catalogue thanks to the cooperation of The Platinum Services, a Rome-based event agency and DMC specializing in first class events in Italy, Europe and other selected areas, and Guarantee Travel Group, one of the biggest DMCs and event and travel agencies of the Country, benefitting from personal contacts with Jordan Minister of Tourism and Antiquities Majd Mohammad Shweikeh.

“Jordan’s MICE industry has come of age,” stated Regional Director Mr. Rami Qutishat. “It understands the particular demands of the meetings and incentive market and strives to exceed expectations. It has harnessed the ingredients needed to provide groups with a successful event that touches the hearts of most discerning delegates and resides in their memories». For nearly half a century, Late King Hussein was viewed as a respected world leader and a symbol of peace and reconciliation. Today, his son King Abdullah II echoes the same voice of moderation – not by chance, he’s been recently presented the Peace Lamp in Assisi, Italy.”

Jordan is located at the crossroads of three continents, making it an ideal meeting place for international events. Flying time from most European, African and Asian cities is around four hours, and there is easy and direct access from the USA and Canada. GMT +2 hours; US Eastern Standard Time +7 hours.

Aqaba’s King Hussein International Airport (KHIA) is a gateway to the Red Sea and is becoming an important regional hub for business and leisure travelers. It is the only airport in Jordan to operate an Open Skies policy.

The national carrier, Royal Jordanian Airlines, flies to 54 destinations and is a member of One World Alliance with code sharing alliances with many airlines. The country boasts a fine array of international hotels, with new investments constantly adding a number of exciting developments to the portfolio. The country is now embracing the concept of eco resorts and is increasingly supporting green initiatives.

Besides the wealth of meeting space available in all the major hotels, the opening of the King Hussein Bin Talal Convention Center in 2006 on the shore of the Dead Sea signaled Jordan’s commitment to this sector.

Jordan touches many senses – from spicy aromas and culinary pleasures to an invigorating mud wrap, first glimpse of Petra’s Treasury and the sound of desert silence. It is one of nature’s most unusual adventure playgrounds, containing some of the world’s best preserved Nabataean and Roman cities, as well as the Dead Sea, the lowest point in the world; and for an even greater adrenalin rush, it unveils the crags that tower over Wadi Rum or the waterfalls in Wadi Mujib.

“Jordan is a country with rich cultural heritage,” stated Loredana Chiappini, owner of The Platinum Services. MICE events are set against a spectacular backdrop of mountains, deserts and seas that have provided the stage for many of history’s most momentous dramas. When you combine world-class meeting facilities with an inspiring range of incentive activities in a dramatic setting, you will have the ingredients for a very special event. With easy access, value for money and highly experienced DMCs, success is assured.”

Click on the website for more information.

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Skål International and Biosphere Tourism: Taking Sustainable Tourism Awards to the next level

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a partnership agreement was signed by Skål International and Biosphere Tourism in the frame of the 2019 Skål Sustainable Tourism Awards.

The Skål Sustainable Tourism Awards were launched in 2002 to spotlight best practices in terms of sustainable and responsible tourism around the world, enhance the visibility and grant recognition to entities from the tourism industry.

In its 18th edition, a special Skål Biosphere Award will be presented to one of the submissions received. The selection of the winner will be based on the pillars of sustainability of the Responsible Tourism Institute (RTI).

Applications for the 2019 Sustainable Tourism Awards are open until 31 May. All public and private sector companies, educational institutions, NGOs and government agencies are welcome to enter.

The official announcement of the winners will take place on 15 September during the Opening Ceremony of the 80th Skål World Congress, to be held onboard the Royal Caribbean “Symphony of the Seas” from 14 to 21 September 2019.

Biosphere Tourism develops certifications to guarantee an adequate long-term balance between the economic, socio-cultural and environmental dimensions of a Destination, reporting significant benefits for a tourism entity, society and the environment. This certification is granted by the Responsible Tourism Institute (RTI), an international non-profit NGO, in the form of an association, which has promoted, for more than 20 years, responsible tourism at an international level, helping all the actors involved in the tourism sector develop a new way of traveling and of knowing our Planet.

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Korean Air abandons teens in South Korea

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Two unaccompanied teenage minors, ages 15 and 16, were left stranded in South Korea after being booted from their flight from Seoul to the Philippines before takeoff.

The sons of Rakesh and Prajakta Patel had gone to visit their grandfather in a hospital in Atlanta, Georgia, and were on the return journey to Manila, where their father is working a temporary job. They were making the transatlantic trip on their own.

The return trip began with a 14-hour Delta flight from Georgia to Seoul, South Korea. This first leg of the journey went fine, but their travel plans took a turn for the worse when the boys attempted to board a second flight from Seoul to Manila with Delta partner Korean Air as a result of one of the boys having a deadly peanut allergy.

Prajakta Patel, the mother of the teens, had informed Delta of her older son’s severe peanut allergy ahead of their big trip, so the brothers were shocked when a gate agent told them that peanuts would be served in the high skies. The boy’s allergy is so severe that even airborne particulates from peanuts could be extremely dangerous.

 

After explaining the situation, the teens were allegedly told that they could either take the flight or exit the aircraft and miss the trip. Though the Patel’s sons chose to board the plane, they were soon booted off.

“The gate agent came on the plane and told my sons to get off,” Mrs. Patel said. “One of my kids was shaking — they’re alone in a different country. Where were they supposed to go?” Mrs. Prajakta claimed that the gate agent even pulled on her son’s shirt “to encourage him to move” off of the aircraft.

Confused, the teens found themselves back in the gate area and told flight officials that they were willing to sit in the back of the plane with the brother with nut allergies wearing a mask. Despite their offer to compromise, a gate staffer reportedly told the boys that were not allowed to get back on the plane that was now “closed.”

Shaken, the boys called their parents, who tried to help them get to Manila without success. The mother spoke with a Delta representative who told her the boys could fly on a different carrier, however, not knowing other airlines’ nut policies, it was decided to fly the boys back to Atlanta, Georgia, on Delta.

Mrs. Patel is pushing for more than just an apology with the hopes that airlines will improve their employee education policies on nut allergies. She has filed a complaint with Delta and Korean Airlines and is reportedly seeking a refund.

Delta and Korean Air issued the following statements regarding the matter: “We’re sorry for this family’s ordeal, particularly during what is already a difficult time for them. Delta and our partner Korean Air are communicating with the family and examining the processes surrounding this incident; we will use our findings in our work to create a consistent experience for customers flying Delta and our partner airlines.”

A spokesperson for Korean Air, too, offered similar sentiments: “Korean Air is aware that peanut and food allergies are an industry issue and no airline can guarantee a food allergy-free environment. But we are reviewing ways to deal with this issue in a safe and feasible way. We totally understand the risks faced by passengers with nut and food allergies and will certainly try to accommodate them better in the future.”

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FlyersRights asking DOT to regulate airline change fees

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When Congress deregulated airline prices, routes, and schedules in 1978, Congress preserved the DOT’s responsibility to ensure that international prices and fees remained “reasonable.” This little-known provision of U.S. law means that the FAA should strike down any change fees that are unreasonable and have no relation to cost. See 49 U.S.C. § 41501, DOT-OST-2015-0031 at regulations.gov.

FlyersRights.org has filed a notice of appeal against the US Department of Transportation (DOT) in the D.C. Circuit Court of Appeals over its refusal to regulate international change fees – Flyers Rights Education Fund v. U.S. Department of Transportation (CADC).

Passengers are helpless when it comes these exorbitant change fees that can range up to $500 or more. Domestic consolidation and international alliances in the airline industry have combined to give passengers fewer options when travelling. As airline profits soar, the airlines continue to increase change fees by hundreds of dollars while publicly declaring that these fees are a major profit generator.

In 2015, FlyersRights.org filed a rulemaking petition demanding that the DOT enforce the Reasonableness Law for change fees on international flights. On February 1, 2019, the DOT denied this petition. In refusing to regulate despite the Reasonableness Law, the DOT said it relied on “market forces” to handle all air travel pricing and policy. See DOT-OST-2015-0031-0035. FlyersRights.org is represented in the court appeal by Joseph Sandler, Esq. of Sandler Reiff Lamb Rosenstein & Birkenstock P.C. of Washington, D.C.

Paul Hudson, President of FlyersRights.org, reflected on the past few years, “The DOT has demonstrated a tremendous ability to allow the airlines and airplane manufacturers to dictate enforcement policies. The DOT has ignored the law by failing to guarantee that international change fees are reasonable and related to cost. At a time when flights are routinely filled to capacity, airlines extort passengers into paying hundreds of dollars to change flights so that the airline can go back and sell the same ticket, usually at a higher price. The airlines reach into passengers’ checkbooks because the DOT refuses to follow the law.”

FlyersRights.org most recently took the FAA to federal court over the denial of its 2015 seat size rulemaking petition. The seat litigation has increased scrutiny on the FAA’s relationship with Boeing and other airplane manufacturers, has led to Congressional mandates to establish seat size standards and to review certification procedures, and has prompted a DOT Inspector General Investigation into the FAA’s oversight of emergency evacuation testing and certification.

Paul Hudson, member of the FAA Aviation Rulemaking Advisory Committee since 1993, noted “The DOT and FAA keep proving, time and time again, that they will allow Boeing and the airlines to dictate policy both in the safety and consumer protection realms. From ignoring concerns over the Boeing 737 MAX 8 and 787 Dreamliner, to rubber stamping manufacturers’ emergency evacuation testing, to decreasing enforcement of consumer protections to historical lows, the DOT has surrendered its duty to ensure safe air travel and reasonable protections for passengers.”

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