• Home
  • Post a press-release
  • Visibility packages
  • Subscribe email updates
  • Event Calendar
  • Contact

For Immediate Release | Official News Wire for the Travel Industry

Where press releases are breaking news

  • Home
  • Post a press-release
  • Visibility packages
  • Subscribe email updates
  • Event Calendar
  • Contact

Korean Air abandons teens in South Korea

March 27, 2019 by Forimmediaterelease

Two unaccompanied teenage minors, ages 15 and 16, were left stranded in South Korea after being booted from their flight from Seoul to the Philippines before takeoff.

The sons of Rakesh and Prajakta Patel had gone to visit their grandfather in a hospital in Atlanta, Georgia, and were on the return journey to Manila, where their father is working a temporary job. They were making the transatlantic trip on their own.

The return trip began with a 14-hour Delta flight from Georgia to Seoul, South Korea. This first leg of the journey went fine, but their travel plans took a turn for the worse when the boys attempted to board a second flight from Seoul to Manila with Delta partner Korean Air as a result of one of the boys having a deadly peanut allergy.

Prajakta Patel, the mother of the teens, had informed Delta of her older son’s severe peanut allergy ahead of their big trip, so the brothers were shocked when a gate agent told them that peanuts would be served in the high skies. The boy’s allergy is so severe that even airborne particulates from peanuts could be extremely dangerous.

 

After explaining the situation, the teens were allegedly told that they could either take the flight or exit the aircraft and miss the trip. Though the Patel’s sons chose to board the plane, they were soon booted off.

“The gate agent came on the plane and told my sons to get off,” Mrs. Patel said. “One of my kids was shaking — they’re alone in a different country. Where were they supposed to go?” Mrs. Prajakta claimed that the gate agent even pulled on her son’s shirt “to encourage him to move” off of the aircraft.

Confused, the teens found themselves back in the gate area and told flight officials that they were willing to sit in the back of the plane with the brother with nut allergies wearing a mask. Despite their offer to compromise, a gate staffer reportedly told the boys that were not allowed to get back on the plane that was now “closed.”

Shaken, the boys called their parents, who tried to help them get to Manila without success. The mother spoke with a Delta representative who told her the boys could fly on a different carrier, however, not knowing other airlines’ nut policies, it was decided to fly the boys back to Atlanta, Georgia, on Delta.

Mrs. Patel is pushing for more than just an apology with the hopes that airlines will improve their employee education policies on nut allergies. She has filed a complaint with Delta and Korean Airlines and is reportedly seeking a refund.

Delta and Korean Air issued the following statements regarding the matter: “We’re sorry for this family’s ordeal, particularly during what is already a difficult time for them. Delta and our partner Korean Air are communicating with the family and examining the processes surrounding this incident; we will use our findings in our work to create a consistent experience for customers flying Delta and our partner airlines.”

A spokesperson for Korean Air, too, offered similar sentiments: “Korean Air is aware that peanut and food allergies are an industry issue and no airline can guarantee a food allergy-free environment. But we are reviewing ways to deal with this issue in a safe and feasible way. We totally understand the risks faced by passengers with nut and food allergies and will certainly try to accommodate them better in the future.”

Travel News | eTurboNews

Share this:

  • Twitter
  • Facebook

Filed Under: Press Release Tagged With: and, apology, area, Atlanta, Aviation News, aviation-website, Aware, better, big, board, booted, boys, Breaking Travel News, carrier, closed, complaint, compromise, country, create, customers, dangerous, deadly, deal, decided, Delta, Delta flight, different, Education, employee, environment, even, exit, experience, Family, father, Feature, findings, fine, first, flight, fly by, Flying, following, food, found, free, future, Gate, Georgia, get off, GO!, guarantee, help, high, hopes, hospital, improve, in, incident, Industry, issued, IT, job, journey, just, kids, Korea, Korean, Korean Air, Korean Airlines, Manila, matter, miss, Mother, move, Mrs, nbsp, News articles, offer, officials, parents, particularly, partner, partner airlines, passengers, peanuts, Philippines, plans, policies, processes, pulled, refund, representative, return, risks, s, safe, said, second, Seoul, severe, situation, skies, soon, South, South Korea, South Korea travel news, statements, stranded, success, takeoff, teens, temporary, the Philippines, time, to, told, transatlantic, Transportation News, Travel, travel plans, Travelwire News, tried, trip, turn, use, visit, way, ways, We, went, were, WHO, work, working

British Airways Pilots thought Edinburg was in Germany and landed in the wrong city

March 26, 2019 by Forimmediaterelease

Passengers at London City Airport today boarded British Airways flight BA3281 assuming they would fly to Duesseldorf, Germany but were surprised when landing they saw a sign: Welcome to Edinburg after landing at Edinburgh,  United Kingdom. Edinburg was the busiest airport in Scotland in 2018, handling over 14.3 million passengers and an unexpected landing did not raise any eyebrows.

The plane used is a Saab 2000 twin-engined high-speed turboprop airliner. It is designed to carry 50–58 passengers and cruise at a speed of 665 km/h. Production took place in Linköping in southern Sweden. The Saab 2000 first flew in March 1992 and was certified in 1994

Welcome to Edinburgh was the message after landing, when in fact every passenger expected to get off in the German city by the Rhine river instead. The flight was operated by WDL Aviation. WDL Aviation GmbH & Co. KG is a German charter airline headquartered at Cologne Bonn Airport and flies also for British Airways.

British Airways is currently working with WDL to find out why it filed the wrong flight plan and flew to Edinburg without realizing.

“We have apologized to customers for this interruption to their journey and will be contacting them all individually,” BA said in a statement.

On its final flight on Sunday, the plane flew to Edinburgh and back so it seems that someone at WDL mistakenly repeated the same flight plan for the next day, according to BA.

When the crew arrived at London City airport on Monday it is thought that they saw Edinburgh on the flight plan from the day before and followed the old flight route.

The BA statement said: “At no time has the safety of passengers been compromised. We flew the passengers on the flight with number BA3271 to Düsseldorf after the involuntary stopover in Edinburgh,”

BA declined to say how many passengers were affected by the mistake.

The plane sat on the tarmac at Edinburgh for two-and-a-half hours, before flying onto Düsseldorf.

The toilets were blocked and they ran out of snacks.

For the passengers involved, will they get compensation for the delay? And ultimately – what does this do for trust in British Airways that such a mistake can be made?

Travel News | eTurboNews

Share this:

  • Twitter
  • Facebook

Filed Under: Press Release Tagged With: amp, and, aviation, Aviation News, aviation-website, BA, Breaking Travel News, British, British Airways, British Airways flight, busiest, certified, charter, charter airline, city, Cologne, compensation, Corporate News, crew, Cruise,, currently, customers, day, declined, delay, designed, Düsseldorf, Edinburgh, expected, Feature, find, first, flight, flight BA, fly by, Flying, German, Germany, Germany Travel News, get off, half, handling, high, high-speed, hours, in, Instead, IT, journey, KG, Kingdom, km, landing, London, London City, London City Airport, march, million, million passengers, mistake, News articles, number, out, over, passenger, passengers, pilots, Place, plan, production, raise, Rhine, river, route, Safety, safety of passengers, said, Scotland, sign, snacks, Southern, statement, Sweden, tarmac, the crew, time, to, today, toilets, Travel Destination News, Travelwire News, turboprop, Twin, UK Travel News, ultimately, United, United Kingdom, used, WDL, We, welcome, were, Why, working, wrong

Search




Recent Articles

  • Malta, in the Heart of the Mediterranean, Offers a Jam-Packed Schedule of Musical Events and Festivals in 2023 Starting with Il-Karnival ta’ Malta in February   
  • Keeping Seychelles as the top choice of holiday destination for Nordic travelers
  • Sandals Resorts delivers authentic vacations
  • Seychelles makes remarkable presence at Spain’s FITUR 2023
  • The St. Regis Venice celebrates romance
  • Luxury romantic Valentine’s Day package from Blossom Hotel Houston
  • Ministry of Tourism and Hidden Worlds launch student art contest
  • ITP Media Group visits Seychelles Islands for luxury experience
  • Spanish hoteliers commit to assist in building 2,000 homes for hotel workers
  • GTRCMC to strengthen ties with Development Bank of Latin America (CAF)

Subscribe to daily email update

RSS eTN Articles

  • What’s new in Nice France hotels
  • Former Grenada Tourism Authority official joins new team
  • Tourism Hero leads Odesa World Heritage Project by UNESCO
  • Booking Alaska Airlines flights with El Al Matmid points now
  • The New Saudi Arabia Stopover Visa : Stay up to 96 hours free
  • Malta offers jam-packed musical events and festivals in 2023
  • Las Vegas of the Alps: Liechtenstein rejects casino gambling ban
  • 32 people killed, 147 wounded in Pakistan suicide bombing
  • Travel alert: Americans warned of possible terror attacks in Turkey
  • Indonesia Tourism Minister invites World Travel Industry SMEs to Bali

Archives

  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • November 2016
  • October 2016
  • August 2016

Content

and Breaking Travel News Business CEO experience first free hotel Hotels in including Industry International International Travel News IT minister most New News articles only over People s said sandals The World through time to TO BE tourism Tours Transportation News Travel Travel & Tourism Organizations News Travel Destination News Travelwire News up We were WHO World World News year years

Copyright © 2023 · Metro Pro on Genesis Framework · WordPress · Log in