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Global Tourism Resilience Centre provides relief for Bahamas

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Jamaica Tourism Minister, Hon Edmund Bartlett today handed over US$50 thousand to Director General of the Bahamas Tourism and Aviation Ministry, Mrs. Joy Jibrilu at the second Global Tourism Resilience and Crisis Management Centre (GTRCM) Board of Governors Meeting in London today.

The money forms part of the overall relief fund established by the GTRCM to support tourism-ravaged economies impacted by disruptions such as natural disasters and pandemics.


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Hurricane Dorian, a Category 5 storm, hit the Bahamas last month as one of the most powerful Atlantic hurricanes to make landfall. The storm caused widespread flooding and destruction.

“This donation symbolizes the Centre’s commitment to assisting tourism-dependent states that are vulnerable to disruptions to recover and rebound. Two islands of the Bahamas suffered much damage from the passage of hurricane Dorian and still needs support to rebuild and this contribution will go towards that,” said Minister Bartlett.

In collaboration with the Jamaica Hotel and Tourist Association (JHTA), the GTRCM is providing US$100,000 in support of the tourism ravaged economies of the Bahamas and other areas in the Caribbean that may be impacted in the future. The JHTA has contributed US$20,000 to assist in relief efforts through the United Nations World Tourism Organization and the GTRCM.

In accepting the donation, Director General, Mrs. Jibrilu said “On behalf of the Ministry of Tourism and Aviation and Government of the Bahamas, I am pleased to accept this contribution which will help with our recovery and rebuilding efforts. This show of support is deeply appreciated and shows the importance of collaboration on issues of disaster and crisis management.”

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The fund will also go towards the commissioning of a baseline study to assess the vulnerabilities of the Caribbean to major disruptions such as hurricanes, pandemics and epidemics and building capacity to deal with them.

“Global trends show that given the dynamic and devastating nature of these disruptions, building resilience to predict, manage and recover from these disruptions has become even more critical and that is what the GTRCM has been established to do,” added Minister Bartlett.

The Global Tourism Resilience and Crisis Management Centre’s mission includes assisting global tourism destinations with destination preparedness, management, and recovery from disruptions and/or crises that affect tourism and threaten economies and livelihoods globally.

Read more news about Jamaica here.

Tourism Resilience Centre to provide US$100,000 Towards Disaster Recovery Efforts in the Caribbean

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Jamaica Tourism Minister, Hon Edmund Bartlett says his Ministry through the Global Tourism Resilience and Crisis Management Centre (GTRCMC), has allocated US$100,000 to support tourism-ravaged economies impacted by disruptions such as natural disasters and pandemics.

Speaking at a press conference today at the Jamaica Tourist Board’s Kingston office, the Minister noted that the announcement has stemmed from discussions he had with critical tourism partners at the recently concluded United Nations World Tourism Organization’s (UNWTO) 23rd Session of the General Assembly in Russia. 

“One of the key areas we looked at in Russia is how to deal with some of these disruptions that are affecting us… Coming out of these discussions, in collaboration with the Jamaica Hotel and Tourist Association (JHTA), we are providing US$100,000 in support of the tourism ravaged economies of the Bahamas and other areas in the Caribbean that may be impacted in the future,” said the Minister.

The JHTA has contributed US$20,000 to assist in relief efforts through the UNWTO and the GTRCMC.

The Minister noted that this fund is going to assist in relief efforts in hurricane-ravaged Bahamas but also towards the commissioning of a baseline study to assess the vulnerabilities of the Caribbean to major disruptions.

“A baseline study is being commissioned by the Centre to look at Caribbean vulnerabilities to disruptions of this nature. It is not just about hurricanes but other pandemics and epidemics. We are doing that, not just on the basis that is providing supplies but to build capacity. It is about the building of capacity to deal with disruptions,” said the Minister.

He also noted that, “This fund is going to look at a study in terms of understanding these phenomena but more importantly, how we build capacity to deal with them.” 

The Centre’s newly elected Executive Director, Professor Lloyd Waller and his team have been tasked with overseeing the process.

“We want to also acknowledge the work that the Sandals Foundation has done and is doing in terms of the recovery process in the Bahamas.  We are grateful for their partnership with the Global Tourism Resilience and Crisis Management Centre, and the massive support they continue to give the Bahamas,” said the Minister.

The Global Tourism Resilience and Crisis Management Centre’s mission includes assisting global tourism destinations with destination preparedness, management and recovery from disruptions and/or crises that affect tourism and threaten economies and livelihoods globally.  

MEDIA CONTACT:

Corporate Communications

Ministry of Tourism,

64 Knutsford Boulevard,

Kingston 5.

Tel: 920-4926-30,

Fax: 920-4944

California-based Surf Air eyes profitability in 2019

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A turbulent year for Surf Air has finally come to an end. Exciting recent updates have already resulted in massive improvements to its scheduled service and membership growth.

A recent lawsuit against Encompass Aviation, its former flight operating partner, has been settled. Under the terms of the settlement, Surf Air has regained full access to its entire fleet of branded Pilatus PC-12s, an unfortunate consequence of negotiations that caused severe disruptions to the company.

“By doubling down on our most popular routes and eliminating non-core flying we have proven route profitability and that the fundamental business model works. Our plan for 2019 is to continue to invest further into these core markets and expand access to Surf Air through new, more flexible membership product offerings,” says Surf Air Chairman & CEO Sudhin Shahani.

Recent Club Updates:

A Robust Core Schedule

Surf Air has rebuilt a core schedule and added more flights across its most important routes: Los Angeles, San Francisco, Santa Barbara, and Lake Tahoe. The company will continue to add flights as it continues to acquire more members.

The company will also add back leisure weekend destinations as it makes sense (Las Vegas, Napa, Monterey, and Palm Springs).

Best-in-Class Reliability

With the help of Advanced Air, the company’s current third-party flight operator and long-time partner, they’ve restored operational reliability to its former best-in-industry levels of over 90% completion factor.

“Advanced Air has been a critical partner during this transitional period. With their proven professional and safety record, they’re the perfect, value-aligned partner to continue to scale our business,” says Sudhin Shahani.

Flexible, Per-Seat Membership

Perhaps Surf Air’s most promising opportunities for scaling membership growth is the new Express membership, allowing flyers to buy and fly on a per-seat basis. Meaning, for the first time, less frequent flyers can enjoy the time-savings benefits of zero hassle air travel.

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Jamaica’s Tourism Minister: Use art for community renewal

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Tourism Minister, Hon. Edmund Bartlett, has challenged the local art community to take art out of the educational institutions and art galleries and into Jamaica’s inner city communities as a vehicle of social and economic renewal.

“We need to consider new and innovative approaches to bring art out of Edna Manley into the wider community and bring art out of the Nation Gallery into Trench Town and into Barret Town and Granville and some of the harsher inner city areas,” Minister Bartlett said.

He was speaking at the closing ceremony for internationally acclaimed Jamaican artist Bryan McFarlane’s “New Beginnings” exhibition and the official launch of the Gene Pearson Gallery at The R Hotel, New Kingston, on the weekend.

Internationally acclaimed Jamaican artist Professor Bryan McFarlane (2nd left) discusses his abstract “Like The Weather When It’s Gray” with (l-r) Canada’s High Commissioner to Jamaica, Her Excellency Laurie Peters; Permanent Secretary in the Ministry of Tourism, Jennifer Griffith; R Hotel owner Evan Williams; and Head of Chancery, Nigerian High Commission in Jamaica, Mrs. Anthonia Akunne. The occasion was the closing ceremony for Professor Bryan’s “New Beginnings” exhibition and the opening of the Gene Pearson Gallery at The R Hotel, New Kingston, on Saturday, April 13.

Reiterating a commitment given earlier this month to disburse J$300 million to 63 communities across the country to boost Community Tourism, Minister Bartlett encouraged Jamaica’s artists to use some of the money to develop creative placements in these communities.

Expanding on the idea, he said, “The concept of creative placement might be something that we can borrow. The United States does it quite well by utilizing relic buildings, underused and abandoned playing fields and almost every facility that seems lacking in its asset value within communities to become creative placement centers. It gives a sense of pride and creates a feeling of cultural connection.”

Minister Bartlett said he would like to see the transforming effect that art and culture has on the lives of people demonstrated. “While we reflect on the beauty of this exhibition and the aesthetics that will fill our hearts as we move around, I want us to use this opportunity to think beyond the art. Let us think development, let us think transformation, let us think innovation and see if there is another remedy for the social disruptions that we are having in our communities across Jamaica,” he concluded.

Paraphrasing French poet Gaston Bachelard, Professor Bryan McFarlane said there is immensity in minuteness and “Jamaica, the place where I have most been inspired throughout my life, is immense.”

He encouraged patrons to look at his art and see the “immense kind of spaces and ideas and metaphors and images that are there and try to read them with your heart and institution.”

Professor McFarlane teaches at the University of Massachusetts, Dartmouth in the United States. He has exhibited his work at numerous museums and lectured as a visiting artist at universities throughout the United States, Europe, Africa, Asia, Latin America and the Caribbean, and has won numerous awards.

The 14 pieces exhibited, constituting watercolors and oil on linen, were from McFarlane’s collections and touched on themes when he lived in China, Turkey and Africa.

MEDIA CONTACT: Jamaica Ministry of Tourism, Corporate Communications, 64 Knutsford Boulevard, Kingston 5, Tel: 920-4926-30, Fax: 920-4944

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US airlines wrongfully reject over 25% of their passengers’ compensation claims

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Consumer rights advocacy group released the results of a new study showing that United States airlines wrongfully reject more than 25% of compensation claims, indicating that more than one in five travelers are being denied up to $700 they are owed by Delta Air Lines, United Airlines, and American Airlines following flight disruptions.

Each year, more and more travelers flying out of the U.S. are eligible to claim compensation under European law EC 261 which covers travelers on European flights. AirHelp found more than 25% of valid claims filed against U.S. airlines for disrupted flights in 2016, 2017 and 2018 were turned away on wrongful grounds by airlines trying to avoid their obligation to travelers.

The travel experience is continuously getting worse due to overtourism. In the U.S., 407,000 travelers are eligible to claim compensation under EC 261 following flight delays and cancellations experienced last year, up from 370,000 the previous year. During the first three months of 2019, more than 75,000 passengers experienced disruptions due to the fault of the airlines that have made them eligible for compensation.

This trend is a small part of the larger issue of airlines mistreating passengers. A survey of travelers found 75% of U.S. travelers feel uninformed about their air passenger rights, and less than 25% of travelers who were on a disrupted flight actually file a claim, despite airlines being required by law to inform passengers of their rights.

How the U.S. Airlines Stack Up

Of the U.S. airlines, Delta Air Lines wrongfully rejects the most claims at a rate of one in three. United Airlines wrongfully rejects nearly one in four claims, and American Airlines rejects one in every five. According to an annual ranking of global airlines and airports, U.S. airlines’ unsurprisingly perform poorly, with each major carrier earning less than seven out of 10 for quality of service.

The most popular U.S. airlines ranked on wrongfully rejected claims rate

United States ranking Global ranking for wrongfully rejected claims rate

Airline Wrongfully rejected claim rate

1 32 Delta Air Lines 32%
2 42 United Airlines 23%
3 44 American Airlines 22%

Data from January 1, 2016 to December 31, 2018

“The bleak picture in the U.S. is just the tip of the iceberg. The volume of legitimate passenger claims being wrongfully rejected by airlines is appalling. Flight delays and cancellations are increasingly heaping chaos on passengers, and travelers are forced to fight airlines for compensation they’re rightfully owed,” says Henrik Zillmer, CEO of AirHelp. “It’s all very well for airlines to say they will compensate passengers who make their claim directly. The reality is that thousands of passengers are continuing to face an impossible struggle to claim the money they’re entitled to. If they are embroiled in a legal battle with an airline, passengers may face costs to hire a lawyer to push through their claim, which can make fighting for compensation virtually impossible.”

U.S. Passenger Rights

U.S. passengers are protected under EC 261 for flights to the EU on an EU airline, and any flight departing from the EU. Cancelled flights, delays of more than three hours, and incidents of denied boarding are covered under EC 261, as long as the disruption was not caused by extraordinary circumstances such as weather, sabotage or political unrest. Eligible passengers may be entitled to financial compensation of up to $700 per person, and can file claims up to three years after the incident occurs.

Travelers have fewer protections on domestic U.S. flights, but can claim up to $1,350 in compensation for denied boarding due to overbooking, depending on the value of the ticket fare and ultimate delay in arrival to their final destination

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