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Seychelles Tourism Board Strengthens Relationship with its Partners in Singapore

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Partners on the Singapore market met with the designated Seychelles Tourism Board (STB) representative for their region for a series of meetings earlier in December.

The sales call conducted by Mrs. Amia Jovanovic- Desir, the Director for India, Australia and for South Asia, is in line with the STB’s marketing strategy to increase the destination’s visibility through the training of partners.

Mrs. Jovanovic- Desir met with several tour operators on the market including representatives from Fuzzie Pte Ltd, Zipan Resort Travel Pte Ltd, Fascinating Holidays Pte Ltd, UOB Travel and Luxury Retreats and carried an extensive series of meetings and destination training sessions to better equip to sell Seychelles to their clients.

Speaking of her work mission in Singapore, the Director for India, Australia and South Asia mentioned that she is very happy to have had the opportunity to showcase Seychelles as the ultimate tourist destination everyone must encounter in a lifetime.

“This visit to the Singaporean partners is so we remain consistent with our strategic approach to continuously train our partnering agents and to keep Seychelles visible on the different markets, thus positioning it both in the mind of the consumers and trade,” said Mrs. Jovanovic- Desir.

To conclude the training sessions participants received Seychelles destination brochures, materials, which contain information about the 115- islands paradise and a special Seychelles local/branded gifts as a souvenir.

During her time in Singapore, the STB Director for India, Australia and South Asia had the opportunity to be introduced with Mr. Hanif Nomanbhoy, the newly appointed Honorary Consul of Seychelles in Singapore.

The meeting was the perfect occasion to initiate discussions on future joint collaboration between the STB and the office of the Honorary Consul in Singapore to increase destination awareness to both the tourism trade, consumers and media, about the uniqueness of Seychelles in Singapore.

Mrs. Amia Jovanovic- Desir also met with Ms. Alis Shehdek, the Senior Sales Executive of/ GSA for Srilankan Airlines LTD and Ms. Crystal Sim, the CEO of Albatross World Travel and Tours Pte, who was recently in Seychelles on an educational trip familiarization.

With the growing interest for unspoiled nature-based destination and the demand from the diverse market segments, Seychelles will slowly increase its market share from the Singaporean market, added Jovanovic-Desir.

MEDIA CONTACT: STB News Bureau, Tel: +248 4 671 354 / +248 4 671 313, stbnews@seychelles.travel  www.seychelles.travel

Bahamas Tourism Director General Named Caribbean Tourism Director of The Year

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Director General Joy Jibrilu impresses leading tourism experts to win coveted Caribbean Travel Award

Expert stewardship and deft handling of the post Dorian climate in The Bahamas were just a few of the attributes that landed the Bahamas Ministry of Tourism Director General, Joy Jibrilu, the prestigious title of Caribbean Tourism Director of The Year, according to the Caribbean Travel Awards.

Director General of Tourism of the Bahamas Ministry of Tourism & Aviation Mrs. Joy Jibrilu responded to the announcement of the award:

“I’m still processing the gravity of such a prestigious award. It is indeed both humbling, personally gratifying and a great way to end, what has been quite a year. This award is not just for myself; it’s the final result of a collaborative effort from an exceptional team. From the communications team to our sales team globally, meticulously working in tandem towards a clear and concise vision. Hurricane Dorian was perhaps the greatest challenge ever faced by our nation. Naturally, the destructiveness of Dorian attracted lots of international media attention. It was critical for us to quickly manage the narrative in the storm’s aftermath, to disseminate the accurate message about the effects of the storm on our destination, to ensure that the world understood that only two of our islands were affected by the storm and that the vast majority of our islands are unaffected and open for business.”

Launched in 2014, the Caribbean Travel Awards are the region’s premier celebration of the best of travel and tourism. Winners are selected by The Caribbean Journal’s editorial staff and network of contributors and based on year-round research and on-the-ground travel experiences and information.

“Joy Jibrilu has done an admirable job for The Bahamas in a year of immense highs and tragic lows, from a rapid tourism surge earlier in the year to calmly leading the destination through the tragedy of Hurricane Dorian — and quickly getting the message out about how and where to visit The Bahamas,” remarked Alexander Britell, Editor in Chief and Founder of The Caribbean Journal.

Mrs. Jibrilu was appointed Director General of the Bahamas Ministry of Tourism and Aviation in May 2014, where she has worked passionately to promote The Islands of The Bahamas. She began her government career in 2005 working as a consultant and later legal advisor for the Ministry of Finance. Jibrilu later served as the Director of Investments for The Bahamas Investment Authority, where she was responsible for the facilitation of all FDI projects and negotiated and worked on Heads of Agreements for major touristic developments, including the $3 billion dollar Baha Mar resort.

Prior to joining the public sector in The Bahamas, Mrs. Jibrilu, an attorney by profession, lived in West Africa and England where she worked in international education, serving as a Director of the Association of International Schools in Africa (AISA) for nine years. During this time, she traveled extensively throughout sub-Saharan Africa providing training in board governance and legal counsel on international contracts, institutional reform, dispute resolution, arbitration and conflict prevention.

“Being named Tourism Director of the Year by Caribbean Journal, a leading regional travel publication, is a very rewarding accolade that means so much to me, personally, and also to our destination. This award crowns a year that has seen us in The Bahamas rise to meet one of the greatest challenges dealt to our tourism economy,” remarked Director General Joy Jibrilu.

The Director General now joins the ranks of five others who have received this distinguished award since its inception. The official award presentation will be held at the Caribbean Hotel & Tourism Association Marketplace at Baha Mar, January 21 – 23, 2020.

About the Caribbean Travel Awards

The Caribbean Travel Awards, which were first launched in 2014, are the region’s premier celebration of the best of travel and tourism. Winners are selected by Caribbean Journal’s editorial staff based on year-round research and on-the-ground travel experiences and information.

Media Contact:

Rissie Demeritte
Sr. Manager Domestic Communications
Rdemeritte@Bahamas.com

Seychelles shines at Modetour Travel Mart 2019

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The Seychelles Tourism Board (STB) participated for the first time in the sixth Mode Tour Travel Mart exhibition from the September 5 to September 8, 2019, at COEX exhibition center, in Seoul South Korea. 

The four-day exhibition for the trade and consumers garnered the participation of 57 destinations, with 550 booths from 420 organizations and companies, including tourism boards, airlines and hotels.

Mrs. Amia Jovanovic Desir, the STB Director for India, South Korea, Australia and South East Asia and Mrs. Judy Yun, Account manager of the STB Office in South Korea represented Seychelles at the exhibition.

The STB Director mentioned that the STB’s presence at the South Korean trade event follows the warm welcome received in the country as the STB team conducted a sales visit in June this year.

Team Seychelles had a prime marketing opportunity to market the destination to South Korean trade partners on the first event day, which was Business-to-Business event. 

As part of its strong strategic approach to further encourage selling the destination at the event, the STB team launched the sales contest; an initiative to reward the top three agents who have sold the most packages between October 1, 2019 and January 31, 2020 with an opportunity to conduct an educational familiarization trip to Seychelles.

The concept was received successfully as numerous partners and travel professionals who visited the STB stand showed strong interest to join the contest.

 The South Korean agents present at the exhibition also received a copy of the list of the Destination Management Companies, (DMCs) in Seychelles.

The last three days of the fair were dedicated for individual consumers. Reiterating the success encountered on the first day with the trade partners, the STB team witnessed with pleasure positive response on the consumer Spinning Roulette Event initiative organized at the STB stand to catch the attention of visitors.

 The fun based initiative require for each participant to say the word “Seychelles” out loud and spinning the roulette to receive a branded item from STB including a water bottle or sports towels.

As members of the public waited to spin the roulette, they had the chance to view Seychelles destination videos as well as the different promotional materials, which the team distributed to them.

Speaking about the success of the three consumer days, Mrs. Jovanovic Desir mentioned that the STB stand received over 1500 visitors including families, couples and children, who enjoyed the roulette and at the same time got the chance to learn about Seychelles.

“We had an opportunity to engage visitors planning to visit and explore our islands on their next holiday, they had the opportunity to seek additional information and queried of how to best to organize their visit. It is essential to add that there is a broad range and balance of segmented interest, apart from the usual thinking that Seychelles is only a honeymoon destination for the South Koreans,” said the STB Director at the event.

MEDIA CONTACT: STB News Bureau, Tel: +248 4 671 354 / +248 4 671 313, stbnews@seychelles.travel  www.seychelles.travel

Christophe Berger Named Director of Conventions Malta

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Christophe Berger, newly appointed Director of Conventions Malta, brings with him extensive experience in the Hospitality and M.I.C.E. market sectors. As Malta’s tourism has been on a tremendous growth path, especially from the North American market, it is also gaining considerable momentum as a popular M.I.C.E. market destination.

According to Berger, “Malta’s tourism industry has enjoyed great success in recent years, and Malta is now striving to boost this success even further by expanding the international appeal of its incomparable M.I.C.E. product, with spectacular settings at competitive prices.”

Malta, with its 7000 years of history and steeped in historic event venues, is a M.I.C.E. planner’s paradise. This Mediterranean archipelago offers a diverse number of magnificent castles, palazzos and forts to choose from. Other unique settings include theme parks, village squares, luxury yachts and exclusive sea-front facilities.
Malta’s multitude of conference hotels or venues can accommodate any size event. This includes the iconic 16th century building, once considered the most advanced hospital in Europe, which is now the state-of-the-art Mediterranean Conference Center.

Berger noted that what adds to the “wow” factor for the M.I.C.E market, and tourism in general, is that “Malta has become one of Europe’s most popular film and television locations – dubbed the Mediterranean’s mini-Hollywood by the London Times.” Malta, where Game of Thrones all began, is also home to many blockbuster film locations including Troy, Gladiator, World War Z, Assassin’s Creed, The Count of Monte Cristo and Murder on the Orient Express.

Born in France, Berger moved to Malta 20 years ago, where he has been working in various sectors of the hospitality and tourism industry. His professional background stems from hotel management and in Malta has held positions at the Grand Hotel Mercure Selmun Palace and at Intercontinental Malta as part of the M.I.C.E team, with responsibilities for overseas marketing the hotel and Malta as a destination. Berger also furthered his M.I.C.E experience while specializing in M.I.C.E. on behalf of a Maltese Destination Management Company (DMC).

Berger, together with Michelle Buttigieg, Malta Tourism Authority Representative in North America, will be heading a public/private sector M.I.C.E. delegation from Malta to IMEX Las Vegas September 9-12, 2019.

For more information about planning Meetings and Incentive events in Malta visit www.conventionsmalta.com

About Malta

The sunny islands of Malta, in the middle of the Mediterranean Sea, are home to a most remarkable concentration of intact built heritage, including the highest density of UNESCO World Heritage Sites in any nation-state anywhere.  Valletta built by the proud Knights of St. John is one of the UNESCO sites and was the European Capital of Culture for 2018. Malta’s patrimony in stone ranges from the oldest free-standing stone architecture in the world, to one of the British Empire’s most formidable defensive systems, and includes a rich mix of domestic, religious and military architecture from the ancient, medieval and early modern periods. With superbly sunny weather, attractive beaches, a thriving nightlife and 7,000 years of intriguing history, there is a great deal to see and do. www.visitmalta.com

For Further Information and Photography

Malta Tourism Authority:

Michelle Buttigieg

Tel: (212) 213-0944

Fax: (212) 213-0938

E-mail: michelle-margaret.buttigieg@visitmalta.com

MTA US Editorial Contact:

The Bradford Group

Karen Hoffman/ Bianca Pappas

Tel: (212) 447-0027

Fax: (212) 725 8253

E-mail: info@bradfordglobalmarketing.com

SITA: Tracking airline passenger bags drives 66% improvement in baggage delivery

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Airlines that are adding tracking at more points of the baggage journey are enjoying a huge improvement in bag delivery globally. The SITA 2019 Baggage IT Insights – officially launched at an event in Abu Dhabi International Airport today – shows that where tracking is done at check-in and loading onto the aircraft, the rate of improvement is as high as 66%.

These results come as the record drop in the baggage mishandling rate achieved globally over the past decade plateaus, with the rate steady at around 5.7 bags per thousand passengers over the past three years. In 2018, the rate was 5.69 per thousand passengers.

Over the past year, an increasing number of airlines and airports have started to introduce tracking at key points in the journey – check-in, loading onto the aircraft, transfers and arrival – to improve baggage management and further reduce the chances of a bag being mishandled. SITA’s research provides the first glimpse of the success of this tracking. It reveals that where bags were being tracked when loaded onto the aircraft, the rate of improvement ranged between 38% and 66% depending on the level of tracking introduced.

Peter Drummond, Director of Baggage at SITA, said: “While the mishandling rate has started to plateau over the past few years, this comes against a continued growth in passenger numbers and their bags. In 2018, 4.36 billion travelers checked in more than 4.27 billion bags. More bags makes things more challenging. Everyone across the industry needs to look beyond the process and technology improvements made in the past decade and adopt the latest technology such as tracking to make the next big cut in the rate of mishandled bags.”

Ahmed Juma Al Shamsi, Acting Chief Operations Officer at Abu Dhabi Airports, said: “For our passengers the timely delivery of baggage is key to ensuring a seamless passenger experience and therefore an area in which we continue to make further improvements. Looking forward, baggage tracking is fundamental to driving more accurate bag delivery not only at Abu Dhabi International Airport but across the entire passenger journey. We have led the way with the introduction of tracking on arrival and we have already seen significant improvements.”

Transferring baggage from one aircraft, or airline, to another remains a pinch point in the journey and in 2018 it was again the main reason for bags being mishandled. Transfer bags accounted for 46% of all mishandled bags.
Drummond added: “Transfer is by far the most difficult stage to track a bag as there are multiple airlines and airports involved. However, data from this year’s report shows that tracking at key points in the journey, such as transfers, will go a long way to eliminating mishandling and will allow airlines and their passengers to keep tabs on where their bags are at every step of the way.”

Over the past decade, total number of mishandled bags per annum has plummeted 47% from 46.9 million in 2007 to 24.8 million in 2018, while the annual bill footed by the industry has shrunk 43% to $2.4 billion, down from $4.22 billion in 2007.

Travel News | eTurboNews

Moscow selected to host annual GSMA Mobile 360 Series event

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Eurasia conference, a regional event held as part of the activities of GSMA (Global System for Mobile Communications Association), will be held in Moscow, October 8-9 2019.

The decision to host the event in Moscow was adopted as a result of an active work of the Russian Convention Bureau which provided the proposal for venues, and organized an inspection visit for representatives of the international association.

The event will be held in Moscow for the second time, following the successful launch in 2018 which gathered over 600 attendees from 21 countries and 52% were Director-level and above.

In 2019, the conference and exhibition will bring together over 600 policymakers, regulatory authorities, international organisations, Mobile Network Operators, mobile technology solution providers and broader ICT ecosystem players from Russia, the CIS region and the international market leaders in 5G technology. The event will be held at the Lotte Hotel Moscow.

Anton Kobyakov, Advisor to the President of the Russian Federation, said: “The sphere of mobile and high technologies plays a key role in stimulating economic growth, attracting foreign investments and increasing global competitiveness through development of science and technology. Adding more industries to the list of events organized by the Russian Convention Bureau will not only facilitate the development of corresponding areas of the real economy sector but also help create the image of the country on the international arena as one of the most meaningful players on the market of the event industry.”

Alexey Kalachev, Director of the Russian Convention Bureau, said: “We use various tools of working with international associations as we work to attract various business events to Russia. We are ready to offer universal and customized solutions that will correspond to the needs and expectations of conference organizers of various scale in different industries.”

Travel News | eTurboNews

State of the Air: Hawaii boasts some of the best air quality in the nation

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The American Lung Association’s 2019 “State of the Air” report found that Hawaii has some of the cleanest air in the U.S. and Honolulu and Kahului-Wailuku-Lahaina are two of the cleanest areas in the country. Honolulu County had a new record low for an annual average of particle pollution, and less than half the highest ever level recorded in 2009-2011.

Each year the “State of the Air” provides a report card on the two most widespread outdoor air pollutants, ozone pollution, also known as smog, and particle pollution, also called soot. The report analyzes particle pollution in two ways: through average annual particle pollution levels and short-term spikes in particle pollution. Both ozone and particle pollution are dangerous to public health and can increase the risk of premature death and other serious health effects such as lung cancer, asthma attacks, cardiovascular damage, and developmental and reproductive harm.

“People in Hawaii are breathing some of the cleanest air in the nation, but increasing climate change is threatening our air quality,” said Kahala Howser, Executive Director for the American Lung Association in Hawaii. “While we are very happy with this report, Hawaiians must remain vigilant when we have vog episodes. Additionally, more than four in 10 Americans are living with unhealthy air, and we’re heading in the wrong direction when it comes to protecting public health and people’s lives.”

Honolulu had no unhealthy air days for ozone pollution. Nationally, this year’s report showed that ozone levels increased in most cities nationwide, in large part due to the record-breaking global heat experienced in the three years tracked in the report.

While the report examined data from 2015-2017, this 20th annual report online provides information on air pollution trends back to the first report. Learn more about Hawaii’s rankings, as well as air quality across and the nation, in the 2019 “State of the Air” report at Lung.org/sota. For media interested in speaking with an expert about lung health, healthy air, and threats to air quality, contact Holly Harvey at Holly.Harvey@Lung.org or 206-512-3292.

2019 Cleanest Cities

Cleanest cities in the U.S (on all three categories of cleanest cities described below)

• Bangor, ME
• Burlington-South Burlington, VT
• Honolulu, HI
• Lincoln-Beatrice, NE
• Palm Bay-Melbourne-Titusville, FL
• Wilmington, NC

Cleanest for Ozone Pollution (zero unhealthy air days – all counties)

• Anchorage, AK
• Bellingham, WA
• Casper, WY
• Fairbanks, AK
• Idaho Falls-Rexburg-Blackfoot, ID
• Honolulu, HI

Cleanest for Short-term Particle Pollution (zero unhealthy air days – all counties)

• Honolulu, HI

Cleanest Cities for Year-Round Particle Pollution (twenty-five cities with the lowest annual levels)

1. Cheyenne, WY (tie)
1. Honolulu, HI (tie)
1. Kahului-Wailuku-Lahaina, HI (tie)
4. Casper, WY (tie)
4. St. George, UT (tie)
6. Elmira-Corning, NY
7. Duluth, MN-WI (tie)
7. Pueblo-Canon City, CO (tie)
9. Bismarck, ND (tie)
10. Bellingham, WA (tie)
10. Syracuse-Auburn, NY (tie)

Travel News | eTurboNews

Mediterranean Resort & Hotel Real Estate Forum returns to Greece

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Now in its fifth year, the Mediterranean Resort & Hotel Real Estate Forum (MR&H) will return to Greece for the second year in succession this October. The event, hosted by Questex, is dedicated to the investment, development and operation of resorts and hotels within the Mediterranean region. This niche, but highly specialized area, comprises various elements; hotel, residential, marinas, health clubs, children’s activities, retail, sports facilities, F&B, all of which need to be carefully woven together with seamless operation to create a successful resort.

The conference will be held at the Hilton Athens on the 29-31st October 2019. A fitting venue for Hilton’s celebration of 100 years in hospitality and the continuation of the premise that the group was founded on; “travel can make the world a better place”.

The dynamic growth of tourism in Greece continues to boost investment activity throughout the country and throughout the wider Mediterranean region. Speaking at MIPIM last month, Secretary General for Tourism Policy and Development George Tziallas said; “Half of all funding under Greece’s 2016 development law has been channeled into tourism ventures, while more than 400 investment plans have been submitted in the last three years to the tourism ministry for approval.”

This statement is supported by data recently released by Horwath HTL during the International Hotel Investment Forum (IHIF) which revealed Greece is a prime investment opportunity for international hotel chains as only 1.7% of total units currently operate under an international brand. Results from the joint investor sentiment survey from Tranio and IHIF showed Greece listed as one of the European countries that is most attractive for hotel real estate investment.

Stakeholders from leading operators including Thomas Cook, Club Med and Nobu attend the event alongside investors from KSL, Starwood Capital Group and Dolphin Capital all recognizing the value of coming together as a collective to debate, converse and discuss.

Registration for MR&H 2019 is now open and delegate tickets can be purchased at the best value Early Bird rate until the end of May.

Enterprise Greece have pledged their continued support for MR&H and Grigoris Stergioulis, Chairman & CEO at Enterprise Greece said in relation to the ongoing collaboration; “Building on the success of the event last year, the positive working relationship with Questex and the significant opportunities that exist for investors in the Greek hotel market, we’re thrilled to once again partner with MR&H and look forward to welcoming the event to Greece for the second year.”

Alexi Khajavi, Managing Director of EMEA Hospitality + Travel Group, Questex said; “The tourism and hospitality prosperity that Greece is enjoying is leading to significant activity from serious investors and developers. As a conference host, our role is to facilitate these meetings, connections and interactions in an environment that is educational and energizing. With the continued support from Enterprise Greece, Hilton providing the setting, and amongst very encouraging industry data, we’re confident that MR&H will prove to be an event not to be missed for those currently active or keen to do business within the Mediterranean resort and hotel space”.

Travel News | eTurboNews

Seychelles Minister for Tourism, Civil Aviation, Ports and Marine visits Shannon College graduates

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The Minister for Tourism, Civil Aviation, Ports and Marine, Minister Didier Dogley accompanied by the Principal Secretary for Tourism, Anne Lafortune and the Director for Tourism Human Resource Development, Diana Quatre visited graduates of Shannon College at their current place of employment as part of a mentoring initiative, following a resolution at the last committee meeting held in December 2018.

The visit was conducted at four different hotels, namely the Four Seasons Resort Seychelles, Kempinski Seychelles Resort, AVANI Seychelles Barbarons Resort & Spa and the Constance Ephelia Seychelles on Monday 15th April 2019.

The purpose of the visit was to meet with graduates of Shannon College who are working in the hotels of Seychelles and establish a communication channel between the graduates and the Ministry.

The first hotel to be visited was the Four Seasons Resort Seychelles employing the largest cohort, comprising of 7 Shannon graduates. This was followed by Kempinski Seychelles Resort & Spa with two graduates, Avani Seychelles Barbarons Resort & Spa with one graduate and the Constance Ephelia Seychelles with 3 Shannon graduates.

During the visit, graduates were given the opportunity to express their views, in the presence of their hotel managers. The main point of discussion was centred on the minimum salary and career progression within the hospitality industry. Overall the graduates in the four hotels were satisfied with their working condition and the opportunity offered to develop their career further.

Minister Dogley stated that “The visits of the Shannon graduates in their workplace and the meetings held with their General Managers provided an excellent opportunity for me to learn about the progress they have made as professionals in the hospitality industry.  Most of them had clear career paths and personal development programs.

It was a real pleasure and an eye opener to discover that the majority of them are already working as managers in some of our top brand hotels.  This in itself shows that the vision government had for more well-trained and highly skilled Seychellois to take leadership roles in our hospitality industry is becoming a reality.”

 

The Ministerial delegation will also be visiting graduates from the other tourism establishments in order to provide similar opportunities for interaction. These visits are in line with the goal of the Ministry to ensure that the tourism sector is equipped with qualified individuals and shall endeavour to continue to assist graduates in achieving their dreams of progression to senior positions within the hotel industry.

 

To date, there are 74 Shannon College graduates who have gone through this programme.

Travel News | eTurboNews

Indian travelers expected to spend $136 billion by 2021

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The Indian traveler has come of age, spending approximately $94 billion in 2018, on around 2 billion domestic and international trips, helping the Indian travel and tourism industry achieve unprecedented scale.

The momentum is expected to continue and the industry will grow at a 13 percent CAGR to $136 billion by 2021, according to a report, ‘How Does India Travel’. The report outlines how India spends on travel, the influence of online channels in their purchase journey and potential growth opportunities for travel businesses till 2021.

Deep diving into the $136 billion spends, the report cites a 12 percent growth in transportation ($50 billion), 13 percent growth in lodging ($21 billion) and consumption, which includes spends on shopping, recreation and food, to grow at 13 percent ($65 billion) over the next three years. Additionally, as more people come online, smartphone penetration improves and use of digital payments goes up, the report estimates that Indian travelers will spend an additional $24 billion on online travel bookings over the next three years, a growth from 25 percent in 2018 to 35 percent in 2021.

Online is a significant source of research

Elucidating the planning journey of Indian travelers, both for business and leisure, the report calls out five phases of a customer journey – Interest, Research, Booking, Experience and Sharing. The report states that during key research-heavy phase of interest, research and experience, digital plays a pivotal role with over 86 percent of consumers being influenced by online channels. During this phase, travelers spend their maximum time on search, travel tour provider websites, price comparison websites, and travel articles. Online video too plays a significant role with 21 percent of travelers being influenced by this platform. In the booking and sharing phase, the report states that nearly 60 percent of customers book transport and lodging online, and over 50 percent share feedback online with social media being the dominant platform.

Talking about the market opportunities for online travel players, Vikas Agnihotri, Country Director – Sales, Google India said, “New users perceive that online channels are geared towards the more frequent flyers and experience-oriented travellers; and existing travelers research online but the lack of trust in payments and booking experience make them end up booking offline. If travel players tap these online users through personalised marketing, messaging and travel plans, they can further augment online travel bookings. This can be done by adopting digital technologies to influence customers early in the journey and moving from one-time engagement to ongoing relationships to have a positive impact.”

“There is a perception amongst consumers that online channels are geared towards premium customers, along with a marked distrust around payment and pricing terms. It is imperative for businesses to address these concerns in order to effectively tap into the growing base of users.” Arpan Sheth, partner Bain & Company said.

Decoding the Indian travelers

The report further identified the five cohorts of travelers in India, across business and leisure travel, and categorised each against their online research behavior:

Frequent flyers: Nearly 70 percent of them booked online, cumulatively spent $17 billion in 2018. They make their choices based on convenience, availability, brand preference and past experiences.

Budget business traveler: 86 percent of them researched online whereas only 60 percent book online, cumulatively spent $20 billion in 2018. This cohort makes their decisions based on cost of travel, availability and consultation amongst their personal business network.

Experience-oriented traveler: Around 70 percent of their bookings were done online and cumulatively spent $22 billion in 2018. They extensively research both online and offline for ‘authentic’ experiences and convenience of options; display high loyalty towards preferred brand of airlines or hotels and actively share experiences.

Budget group traveler: 90 percent researched online and 55 percent booked online, cumulatively spent $29 billion in 2018. They make multiple decision-makers in the process and take the final decisions based on minimal cost.

Occasional travel visiting friends/relatives: 92 percent researched online but only 60 percent booked online, spent $6 billion in 2018. They maximize family convenience within a budget and believe online terms and conditions are restrictive.

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