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Indian Hotels Company announces new hotel in Rishikesh

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The Indian Hotels Company Limited (IHCL), a South Asian hospitality company, introduced the Taj brand in Rishikesh with the opening of Taj Rishikesh Resort & Spa, Uttarakhand. This will be the company’s third hotel in the state.


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The resort is located 30 kilometers from Rishikesh. “Rishikesh is an extremely popular destination across the world. We are delighted to partner with The Indian Hotels Company Limited. We look forward to working with them to bring the legendary Taj brand to this unique location,” said Mr. Arjun Mehra, Managing Director, Darrameks Hotels & Developers Pvt. Ltd.

Rishikesh is a small town in the northern state of Uttarakhand in India located where the Holy Ganges River comes down from the Himalayas. The town catapulted to Western fame when the Beatles dropped by for a visit to Maharishi Mahesh Yogi’s Ashram. Rishikesh is associated with Lord Rama and Laxman.

The town of Rishikesh lies in the foothills of the Himalayas of the Garhwal region. It is the gateway to the upper Garhwal region and the starting point for the Char Dham pilgrimage (Gangotri, Yamunotri, Badrinath and Kedarnath) and an ideal destination not only for pilgrims but also for the people who are interested in adventure, meditation, yoga, and other aspects of Hinduism.

Rishikesh is also a Gateway to the World Heritage site Valley of Flowers National Park – The 8th Wonder of the World & Char Dham Yatra.

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Jet Airways leader gives in to pressure to quit

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In a major, although not unexpected development, Jet Airways founder and chairman, Naresh Goyal, and his wife, Anita, have resigned from the board.

The pioneer aviation leader, who founded the full-service airline 25 years ago, has been under pressure to quit. Etihad has a 24 percent stake in the airline, and its one director is also quitting, this writer learned.

The airline has to ground scores of its planes for non-payment of lease money. Goyal has written a letter to 22,000 Jet staff members saying that this is a new chapter, and not the end of the road.

The future course of Jet Airways will be decided by the lenders, led by State Bank of India, and an amount of Rs 1500 crores may be invested now to solve issues for the moment. The government is also expected to play an important role, as it is keen to see that the line is revived and not grounded at a time when aviation in India is growing.

Ajay Singh, SpiceJet chief, has called for policy changes to see that the aviation sector in the country grows.

It is important to keep the large network of routes of Jet Airways in order, so that in the future, the flight routes can be served again.

The next few weeks and months will be watched with keen interest in India and abroad, as things shape up, depending on several factors.

The country is also going to soon hold elections, and the outcome may also have an impact on the aviation scene.

Travel News | eTurboNews

“Seychelles Discovered Roadshow” marches north in the UK

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UK-based travel agents are now better equipped to attract clients as they learn more about destination Seychelles through the Seychelles Tourism Board’s (STB) “Seychelles Discovered Roadshow” hosted from March 12, 2019 to March 14, 2019.

The group, led by STB Director for UK and Ireland, Ms. Christine Vel, took to Chester in the north of England, and Glasgow and Aberdeen in Scotland, to promote the tropical island nation. Onboard the team was also Marketing Executive, Ms. Eloise Vidot and other local partners.

The three-city roadshow, saw the presence of 115 agents, all interested in learning more about the destination famously know for its beaches and sustainable tourism.

Few of the agents present have already visited Seychelles and are actively selling the destination; the three-day roadshow was the perfect opportunity to provide the agents with as much information about the Seychelles islands.

A networking cocktail was organised at the start of the evening, in each city, allowing the local partners to go around and chat to the agents before taking them on a journey of the amazing Seychelles islands and its products.

Some lucky winners also won a week’s holiday in the Seychelles sponsored by the various hotel partners represented on the tour.

Representing Coco de Mer hotel & Black Parrot suites was Mr. Ash Behari, Crystal cruises saw the presence of Mr. Jon Schofield, from Denis Island & Carana Beach, Ms. Bessie Etienne, The H Resort Beau Vallon Beach was represented by Mr. Sherif El Mansoury.

Ms. Rizwana Hamayun represented Kempinksi Seychelles, Mr. Gerhard Louw was from Maia & Paradise Sun and representing The Hilton Seychelles hotels were Ms. Devi Pentamah and Mr. Anthony Smith.

Ms. Vel mentioned her satisfaction to see that the destination remains very popular on the UK market; she commended the active participation of the Tour Operators and Travel Agents present at the events.

“Once again this year we had an amazing turn out of agents wanting to broaden their knowledge of our destination,” said Ms. Vel.

‘Seychelles Discovered Roadshow’ is held twice annually in March and October. The next edition for 2019 will be held between October 28 to October 31.

Travel News | eTurboNews

Passenger satisfaction at baggage collection jumps to new high with mobile notifications

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While the adoption of technology has improved passenger satisfaction across the airport journey, the biggest jump by far over the past year was at baggage collection. 2019 Passenger IT Insights shows that passengers are demanding more mobile services in relation to their baggage and where these are available, satisfaction levels have surged.

The research shows that 26% of passengers in 2018 used their mobile device to receive status updates on their baggage at arrival, up from 14% in 2017. At the same time, there is a growing demand from passengers to receive more baggage information via their mobile devices. A majority of passengers said they would definitely use mobile notifications providing information on baggage at arrival while a similar proportion said they would use their mobiles to track their bags or to report mishandled baggage.

These mobile services have dramatically improved passenger satisfaction levels. In 2018, those travelers who used their mobile to receive updates at baggage collection were 8.6% more satisfied than those who relied on traditional voice announcements or flight information screens for information. In fact, those who relied on traditional voice or screen announcements for updates ranked baggage collection as one of the lowest points in their journey while those receiving mobile updates perceived this step as one where they were most satisfied.

Peter Drummond, Director of Baggage at SITA, said: “Today airports and airlines are increasingly tracking bags at key points across their journey. While this tracking data is primarily used to provide better oversight of baggage and reduce mishandling, many operators are providing some, or all, of this information to passengers as a mobile service. This is being done either through the airline or airport mobile app or other notifications such as SMS.

“As we have seen from the survey, this service has a tremendously positive impact on passengers’ airport experience. It provides a significant positive boost to the way they perceive their travel, while reducing anxiety around baggage. It is a strong endorsement of the benefits of baggage tracking in addition to the improvements in mishandling rates we have already seen where tracking solutions are in place,” said Drummond.

A potential force driving adoption of mobile baggage services is the growing number of checked bags in 2018.

Drummond added: “More than 4.3 billion bags were checked in by passengers globally. This is an average of 1.2 bags per person, up from 1.08 bags per passenger in 2017. The rise in checked baggage is likely to drive demand for more services as passengers want to know where their bags are at all times. Those airports that track bags across the journey are well placed to offer this service.”

The key findings of the report are based on a survey of passengers from 20 countries across the Americas, Asia, Europe, Middle East and Africa, representing over 70% of global passenger traffic.

Travel News | eTurboNews

Chairman of IMEX Group honored with EN Pioneer Award

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Ray Bloom, Chairman of the IMEX Group has been honored by Exhibition News with its Pioneer Award.

The Award was presented by Julian Agostini, Managing Director of Mash Media at the EN Awards held in Battersea Evolution, London on 22 March 2019.

Before the announcement, Nicola Macdonald explained the criteria for the Pioneer Award. She said that the exhibition industry is full of inspiring entrepreneurs, individuals who are innovative, risky and brave, who trust their intuition, possess incredible foresight, exude self-belief and most of all, have a will to succeed.

She continued, saying that as the winner of the Exhibition News Pioneer Award, Ray Bloom has displayed all these qualities and opened the door to tomorrow’s world, while growing the industry to the benefit of all. He has innovated and inspired throughout a long career in the exhibition industry. She added that he was a visionary, creating events for events people and pioneering the hosted buyer program which is now widely used in the industry.

Nicola Macdonald concluded “Ray is a true pioneer of the exhibition industry, growing truly global, trailblazing events while still remaining the approachable, personable and passionate face of the brand. We were thrilled to recognize him for his lifelong contribution to the industry at the 13th EN Awards.”

After the presentation of the Award Ray Bloom said; “This is totally unexpected. It means an enormous amount. When you’ve been working in the industry for 30 years to be recognized by your peers is very gratifying. I feel greatly honored tonight. I’d like to thank Exhibition News very much, and the IMEX team and all our industry partners, friends and colleagues for their tremendous support over many years.”

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