• Home
  • Post a press-release
  • Visibility packages
  • Subscribe email updates
  • Event Calendar
  • Contact

For Immediate Release | Official News Wire for the Travel Industry

Where press releases are breaking news

  • Home
  • Post a press-release
  • Visibility packages
  • Subscribe email updates
  • Event Calendar
  • Contact

US airlines wrongfully reject over 25% of their passengers’ compensation claims

April 16, 2019 by Forimmediaterelease

Consumer rights advocacy group released the results of a new study showing that United States airlines wrongfully reject more than 25% of compensation claims, indicating that more than one in five travelers are being denied up to $700 they are owed by Delta Air Lines, United Airlines, and American Airlines following flight disruptions.

Each year, more and more travelers flying out of the U.S. are eligible to claim compensation under European law EC 261 which covers travelers on European flights. AirHelp found more than 25% of valid claims filed against U.S. airlines for disrupted flights in 2016, 2017 and 2018 were turned away on wrongful grounds by airlines trying to avoid their obligation to travelers.

The travel experience is continuously getting worse due to overtourism. In the U.S., 407,000 travelers are eligible to claim compensation under EC 261 following flight delays and cancellations experienced last year, up from 370,000 the previous year. During the first three months of 2019, more than 75,000 passengers experienced disruptions due to the fault of the airlines that have made them eligible for compensation.

This trend is a small part of the larger issue of airlines mistreating passengers. A survey of travelers found 75% of U.S. travelers feel uninformed about their air passenger rights, and less than 25% of travelers who were on a disrupted flight actually file a claim, despite airlines being required by law to inform passengers of their rights.

How the U.S. Airlines Stack Up

Of the U.S. airlines, Delta Air Lines wrongfully rejects the most claims at a rate of one in three. United Airlines wrongfully rejects nearly one in four claims, and American Airlines rejects one in every five. According to an annual ranking of global airlines and airports, U.S. airlines’ unsurprisingly perform poorly, with each major carrier earning less than seven out of 10 for quality of service.

The most popular U.S. airlines ranked on wrongfully rejected claims rate

United States ranking Global ranking for wrongfully rejected claims rate

Airline Wrongfully rejected claim rate

1 32 Delta Air Lines 32%
2 42 United Airlines 23%
3 44 American Airlines 22%

Data from January 1, 2016 to December 31, 2018

“The bleak picture in the U.S. is just the tip of the iceberg. The volume of legitimate passenger claims being wrongfully rejected by airlines is appalling. Flight delays and cancellations are increasingly heaping chaos on passengers, and travelers are forced to fight airlines for compensation they’re rightfully owed,” says Henrik Zillmer, CEO of AirHelp. “It’s all very well for airlines to say they will compensate passengers who make their claim directly. The reality is that thousands of passengers are continuing to face an impossible struggle to claim the money they’re entitled to. If they are embroiled in a legal battle with an airline, passengers may face costs to hire a lawyer to push through their claim, which can make fighting for compensation virtually impossible.”

U.S. Passenger Rights

U.S. passengers are protected under EC 261 for flights to the EU on an EU airline, and any flight departing from the EU. Cancelled flights, delays of more than three hours, and incidents of denied boarding are covered under EC 261, as long as the disruption was not caused by extraordinary circumstances such as weather, sabotage or political unrest. Eligible passengers may be entitled to financial compensation of up to $700 per person, and can file claims up to three years after the incident occurs.

Travelers have fewer protections on domestic U.S. flights, but can claim up to $1,350 in compensation for denied boarding due to overbooking, depending on the value of the ticket fare and ultimate delay in arrival to their final destination

Travel News | eTurboNews

Share this:

  • Twitter
  • Facebook

Filed Under: Press Release Tagged With: American Travel News, and, annual, arrival, Aviation News, aviation-website, avoid, battle, bleak, boarding, Breaking Travel News, cancellations, cancelled, cancelled flights, carrier, CEO, chaos, claim, claims, compensation, compensation claims, costs, Data, December, delay, delays, Delta, Delta Air Lines, denied, departing, Destination, directly, disrupted, disruption, disruptions, domestic, due, EC, EU, European, European flights, experience, experienced, Extraordinary, face, fault, Feature, fewer, fight, fighting, file, financial, financial compensation, first, flight, flight delays, flights, Flying, following, forced, found, free, getting, Global, global airlines, global ranking, grounds, Group, hire, hours, iceberg, in, incident, incidents, International Travel News, IT, January, just, last, law, legal, less, lines, major, Make, May, money, months, more travelers, most, most popular, nearly, New, new study, News articles, obligation, one in five, out, over, overbooking, passenger, passenger rights, passengers, perform, picture, political, political unrest, popular, protected, push, quality, quality of service, ranked, ranking, rate, reality, reject, rejected, released, results, rights, s, says, service, seven, showing, small, states, struggle, study, survey, thousands, through, ticket, Tip, to, tourism, Transportation News, Travel, travel experience, travelers, Travelwire News, trend, trying, turned away, U.S. airlines, U.S. passengers, U.S. travelers, United, United Airlines, United States, United States airlines, unrest, up, US, US airlines, value, weather, were, WHO, World News, year, years

Gleam of hope for tourism

April 9, 2019 by Forimmediaterelease

On March 27, all roads led to Mombasa, Kenya, for a joint business meeting organized by Uganda and Kenya and the two Presidents of both countries actually attended. The meeting gathered ministers, key business persons from both countries to discussing topics of mutual interest for the growth. I was personally hesitated to go because my wife and daughter were traveling same week and did not want them to leave without me saying a goodbye.

I also do not like meetings where people talk and do not come up with real solutions for the existing problems. I only made the journey after my family blessed it. I took a morning flight aboard Kenya Airways to join two Kenya friends (Shivam Vanayak and wife) out of Nairobi to Mombasa and thankfully, they had managed to secure three tickets on Madaraka train. Securing seats on the train from Nairobi to Mombasa is an uphill task because of high traffic.

I had been to Nairobi a number of times with an aim of securing seats and failed because of the demand. The business class is even worse because the tickets are booked out first way in advance.

The staff of Madaraka train dress more like air hostesses with a proper Kenyan hospitality. The train carries about 1,500 people each way and there are two trains departing Nairobi daily for Mombasa and vice versa which means 3,000 individuals are dropped into Mombasa daily which is a massive business opportunity for the Mombasa service providers such as hotels, restaurants, taxi drivers, entertainment joints, boats, bars, etc.

The train goes through Tsavo National Park which is Kenya’s largest and oldest standing at 13,747 square kilometers. While on the train, we also saw the 300 kilometer long Yatta Plateau, the longest lava flow in the world. Tsavo is home to the larger mammals, vast herds of elephants, rhinos, buffaloes, lions, leopard, pods of hippo, crocodiles, water bucks, lesser kudu, genenuk and the prolific bird life.

At the business forum in Mombasa, I was given an opportunity to address the audience which included President Museveni and President Uhuru Kenyatta on behavior Uganda and Kenyan tourism group. My address focused on seven points we had agreed upon before the Presidents arrived at Sarova sands where the meeting took place.

The first point focused on the flights between the East African countries especially Kenya and Uganda. Our observations are that the tickets between Uganda and Kenya are very expensive because of the high taxes levied by both governments. Kenya for example charges $50 on every ticket and Uganda charges $57 which makes a total of $107. That figure is what should be the cost of a ticket between the two countries. We actually recommended that flights between the two countries be domesticated.

The second point focused on the East African tourists’ visas which have Uganda, Kenya and Rwanda working together. Our proposal was that the two presidents convince the Tanzanian leadership to join the good arrangements. Many tourists are finding it easy paying $100 for a visa that covers the above three nations which allows them to move back and forth.

Since some local airline operators such as coastal want to fly into Ugandan national parks, it would positively affect the tourism business between the four nations. The third point focused on politics. Overtime, we as the tourism operators in the region have seen politics affect tourism a lot especially during campaigns and since insecurity and tourism can’t co-exist, foreign tourists will fear to travel in the region.

The leaders were asked to remember what their actions mean to business and practice restrain. This particular point was well received by both leaders and we hope to see some change with time. The fourth point focused on trans-boundary tourism opportunities which focus on the shared tourism attractions such as Lake Victoria and Mountain Elgon.

The tourism fraternity feels we need a combined effort in exploiting the above because we miss out on potential billions of dollars that could come out of activities such as cruises, sport fishing, water transport, accommodations on the shores and the many islands found on the lake. We also talked about the joint marketing opportunities across the globe that would see millions flock to Uganda and Kenya hence more revenues.

We asked the presidents to go easy on the yellow card requirements for citizens from both countries because it inconveniences the business travelers most since they are frequent.

Travel News | eTurboNews

Share this:

  • Twitter
  • Facebook

Filed Under: Press Release Tagged With: and, arrangements, attractions, audience, bars, behavior, billions, bird, blessed, boats, booked, Breaking Travel News, Business, business class, Business Forum, business travelers, campaigns, card, change, charges, citizens, class, Coastal, come, cost, countries, crocodiles, cruises, daily, daughter, demand, departing, dollars, dress, drivers, East, east African, East African countries, effort, elephants, entertainment, etc, even, existing, expensive, Family, fear, finding, first, fishing, flight, flights, fly by, foreign, foreign tourists, forum, found, friends, Globe, GO!, good, goodbye, governments, Group, Growth, high, hippo, home, hope, hospitality, Hotels, in, included, insecurity, interest, islands, IT, join, joint, joint business, journey, Kenya, Kenya Airways, Kenya travel news, Kenyan, Kenyatta, key, kilometers, Lake Victoria, largest, leaders, leadership, leave, LED, Leopard, life, like, lions, local, longest, LOT, march, Marketing, massive, meeting, meetings, millions, ministers, miss, Mombasa, most, mountain, move, Museveni, Nairobi, national, national park, national parks, nations, need, News articles, number, only, operators, opportunity, out, park, parks, People, persons, Place, Plateau, pods, points, politics, potential, president, President Museveni, presidents, problems, proposal, real, received, region, requirements, restaurants, restrain, revenues, rhinos, Roads, Rwanda, s, Sands, saying, seats, second, secure, see, service, service providers, seven, solutions, sport, Square, staff, standing, talk, Tanzanian, task, taxes, Taxi, taxi drivers, The Region, The World, through, ticket, tickets, time, times, to, total, tourism, tourism business, tourism group, tourism operators, tourists, traffic, train, trains, Trans, transport, Travel, Travel & Tourism Organizations News, Travel Destination News, travelers, traveling, Travelwire News, Uganda, Uganda travel news, Ugandan, uhuru Kenyatta, up, Victoria, visa, visas, water, way, We, week, were, working, World, Yellow

Cabo Verde Airlines returns to Italy

April 9, 2019 by Forimmediaterelease

Cabo Verde Airlines resumes operations for Italy this summer, with connections to Sal island and other destinations operated by the airline.

According to the document authorized by ENAC, National Aviation Entity, Cabo Verde Airlines will resume operations for Milan Malpensa and Roma Fiumicino airport from 254th of June to the 26th of October.

The connection, with scheduled programming for the 2019 season between Italy and Cabo Verde, will have a connection to Sal Island and other destinations of the company.

Flights will have weekly frequencies with flights to Sal-Malpensa on Monday/Thursday/Friday/Sunday and Malpensa-Sal on Monday/Thursday/Friday and Sunday.

Also, Sal-Rome departing on Tuesday/Wednesday/Saturday and Rome-Sal on Tuesday/Wednesday/Saturday.

The airline will operate according to technical licenses issued by the EASA European Aviation Safety Agency as its limitations, when applicable.

Travel News | eTurboNews

Share this:

  • Twitter
  • Facebook

Filed Under: Press Release Tagged With: and, aviation, Aviation News, aviation safety, aviation-website, Breaking Travel News, Cabo, Cape Verde, company, connection, connections, Corporate News, departing, Destinations, document, EASA, European, European aviation, European Aviation Safety Agency, Fiumicino, flights, free, International Travel News, island, issued, Italy, Italy travel news, June, licenses, Malpensa, Milan, Milan Malpensa, national, News articles, October, operate, operated, operations, resume, resume operations, resumes, resumes operations, returns, Rome, Safety, SAL, scheduled, season, summer, Technical, to, tourism, Transportation News, Travel Destination News, Travelwire News, Verde Airlines, Verde Airlines resumes, weekly, World News

What smart travelers know

April 5, 2019 by Forimmediaterelease

A record-breaking number of Americans are traveling, but most are unprepared for the journey – more than 90% of US travelers don’t know their rights, according to AirHelp, advocate for air passengers.

For easy reference, they have compiled a brief overview of U.S. air passenger rights below, along with insider tips for smart travelers. Knowing your rights could make you eligible to claim compensation. These include what to do regarding:

  • Flight Delays
  • Cancellations
  • Bumping, Denied Boarding and Overbooking
  • Lost Luggage
  • Missed Connections
  • When to fly
  • How to pack
  • And more

Disruptions: If you are flying within the U.S. and you are denied boarding due to an overbooked flight, you may be eligible to claim 400% of the one-way fare to your destination in compensation, of a value up to $1,350. Also, for flight cancellations or lengthy delays, if you’re flying to the EU on an EU airline, or departing from an EU airport, you may be eligible to claim up to $700 per person in compensation under European law EC 261.

Lost Luggage: Did you know airlines that lose or damage travelers’ luggage are obligated to pay out compensation of $1,500 – $3,500 to impacted passengers and reimburse them for lost items? Many travelers are unaware of these rights. Whether a traveler is flying within the U.S. or to one of the other 120 countries that ratified the Montreal Convention, if that person experiences luggage issues while traveling, they may be entitled to compensation under air passenger rights laws, including U.S. national law and the Montreal Convention. In order to successfully get the compensation that they are entitled to, a passenger must file a claim before leaving the airport. Travelers should fill out a Property Irregularity Report (PIR) claim for misplaced luggage, including the case number of their bags. The more detailed the claim, the better off that passenger will be, including an itemized list of the contents of their luggage, including the value of each item.

Missed Connections: If flights are booked together under one reference code, passengers can claim $300 – $700 in compensation from the airlines if they miss a connecting flight due to an earlier disruption under EC 261.

Fly during off-peak days or times to avoid the largest crowds at airports. The late night flights are often the least crowded, which means that your flight may be less likely to be overbooked, and your wait time at security will be shorter.

Consider flying out of alternate airports, if your airport is known to have delays. If flights from one airport typically experience significant disruptions, you can anticipate the new screenings will create longer lines at security and additional delays. Look into flights through different airports that fit your travel needs.

Leave extra time for traveling to the airport. No matter when people are traveling, they should anticipate traffic near the airport and overcrowding inside, thanks to overtourism. Pack the car with your luggage the night before departing to help save precious time the day of. Schedule extra time for driving, plan to arrive at the airport at least three hours before takeoff, and be sure to leave ample time to get through lines at security in case of large crowds. If it is easy enough, travelers can also consider public transportation to eliminate parking fees and cut costs.

Be ready for longer lines at security. With larger flights, waiting for luggage can take a lot of extra time at the airport. For short trips, travelers may consider using only a carry-on item, as long as all items fall under TSA requirements.

Strategically pack your luggage to have your ID and all liquid items at the top so that they’re easily accessible to TSA staff.

Pack larger electronics at the top. In July 2018, the TSA announced rules that require electronics larger than a cellphone to be placed in separate screening bins. If you’re one of the many travelers who are opting to bring bags on board rather than pay money to check them, pack larger electronics at the top so they’re easy to remove and place in a separate screening bin.

Consider wearing a pullover jacket or sweatshirt instead of a zip-up – this will allow you to quickly get through security without having to worry about removing articles of clothing.

Bring chargers and extra entertainment for the airport. Sometimes, flight disruptions are inevitable, so consider packing an extra phone charger and book to take on the flight.

Travel News | eTurboNews

Share this:

  • Twitter
  • Facebook

Filed Under: Press Release Tagged With: Americans, and, announced, Aviation News, avoid, bags, better, bins, board, boarding, book, booked, breaking, Breaking Travel News, brief, bumping, cancellations, car, carry-on, case, check, claim, clothing, code, compensation, connecting, connecting flight, connections, convention, costs, countries, create, crowded, cut, damage, day, Days, delays, Delays Cancellations Bumping, denied, departing, Destination, different, disruption, disruptions, driving, due, earlier, EC, electronics, entertainment, EU, European, experience, experiences, extra, fall, fees, file, FIT, flight, flight cancellations, flight delays, flights, fly by, Flying, help, hours, ID, in, including, inside, Instead, issues, IT, items, journey, known, largest, late, law, laws, leave, leaving, less, likely, lines, liquid, list, lose, lost, lost luggage, LOT, luggage, Make, matter, May, miss, money, Montreal, Montreal Convention, most, national, needs, New, News articles, night, number, on board, one-way, only, opting, order, out, overbooked flight, overbooking, packing, parking, parking fees, passenger, passenger rights, passengers, pay, peak, People, phone, Place, plan, property, public, public transportation, ready, record, remove, report, require, requirements, rights, rules, s, save, schedule, screening, Security, short, shorter, significant, staff, successfully, takeoff, through, time, times, Tips, to, TO BE, TO DO, top, traffic, Transportation, Transportation News, Travel, Traveler, travelers, traveling, Travelwire News, trips, TSA, U.S, unaware, up, US, US travelers, using, value, wait, way, WHO, worry

Munich Airport welcomes new US destination

April 3, 2019 by Forimmediaterelease

Effective immediately, American Airlines has launched a new service to the “land of endless opportunities.”

An Airbus A330 will be departing daily from Munich, Germany, to Charlotte, in the US state of North Carolina.

Douglas International Airport in Charlotte, with a total of 46.6 million passengers per year, is comparable to Munich Airport. It is the sixth-largest US airport and one of the busiest American Airlines hubs.

The US carrier is planning to offer more than 700 daily connections there by the end of this year.

The decision by the airline to expand its services in Munich underscores the important role played by Munich Airport for US routes. In 2018, 1.8 million people departed from Munich for destinations in the USA, making it not only the number one destination country in the intercontinental segment, but also placing it in the top three among all countries served from Munich.

Among US destinations served from Munich, Charlotte ranks eighth in total passengers.

Travel News | eTurboNews

Share this:

  • Twitter
  • Facebook

Filed Under: Press Release Tagged With: and, Aviation News, aviation-website, Breaking Travel News, busiest, Carolina, carrier, Charlotte, connections, countries, country, daily, decision, departing, Destination, Destinations, Douglas, end, expand, Germany, Germany Travel News, hubs, immediately, important, in, InterContinental, International, International Airport, IT, Land, largest, launched, million, million passengers, million people, Munich, Munich Airport, New, new service, News articles, North, North Carolina, number, number one, offer, only, passengers, People, planning, role, routes, service, services, State, to, top, top three, total, Transportation News, Travelwire News, US, US carrier, US destinations, US routes, USA, welcomes, year

  • 1
  • 2
  • Next Page »

Search




Recent Articles

  • What’s New in the Bahamas in April 2023
  • Webasto Adds Two New Wallboxes to EV Charging Portfolio
  • Book Your Own White Lotus Inspired Italian Vacation
  • Jamaica Blue Mountain Coffee to Be a Key Driver of Experiential Tourism – Says Bartlett
  • Sandals Foundation & Beaches Ocho Rios Resort Support Moms
  • Malta, a World Class Diving Destination, to Open the World’s First Ever Deep-Water Archaeological Park at Xlendi Bay in Spring 2023
  • Bartlett Presents PM Holness’ Vision and Plans for Negril
  • Gay-Friendly Malta Hosts EuroPride Valletta 2023
    September 7 to 17, 2023
  • Destination Assurance Key to Tourism Success – Bartlett
  • The St. Regis Venice Triumphs at Marriott’s EMEA General Manager’s Conference 2023

Subscribe to daily email update

RSS eTN Articles

  • British Airways loves Trinidad again
  • Hawaiian Airlines Commits to New Milestones on Path to Net-Zero
  • New Miami to British Virgin Islands Flight on American Airlines
  • St. Eustatius and Saba Work to Save Coral Reefs
  • A Guide to Making The Most of Your Family Vacation
  • US Citizens Told to Leave Russia ‘Immediately’
  • Maximizing Efficiency and Minimizing Stress with Across State Movers
  • Travelport Secures $200 Million Investment
  • From City to Countryside: A European Road Trip Through Contrasting Lan …
  • Pegasus Airlines Names New Chairman of the Board

Archives

  • March 2023
  • February 2023
  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • November 2016
  • October 2016
  • August 2016

Content

and Breaking Travel News Business CEO experience first free hotel Hotels in including Industry International International Travel News IT minister most New News articles only over People s said sandals The World through time to TO BE tourism Tours Transportation News Travel Travel & Tourism Organizations News Travel Destination News Travelwire News up We were WHO World World News year years

Copyright © 2023 · Metro Pro on Genesis Framework · WordPress · Log in