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US airlines wrongfully reject over 25% of their passengers’ compensation claims

April 16, 2019 by Forimmediaterelease

Consumer rights advocacy group released the results of a new study showing that United States airlines wrongfully reject more than 25% of compensation claims, indicating that more than one in five travelers are being denied up to $700 they are owed by Delta Air Lines, United Airlines, and American Airlines following flight disruptions.

Each year, more and more travelers flying out of the U.S. are eligible to claim compensation under European law EC 261 which covers travelers on European flights. AirHelp found more than 25% of valid claims filed against U.S. airlines for disrupted flights in 2016, 2017 and 2018 were turned away on wrongful grounds by airlines trying to avoid their obligation to travelers.

The travel experience is continuously getting worse due to overtourism. In the U.S., 407,000 travelers are eligible to claim compensation under EC 261 following flight delays and cancellations experienced last year, up from 370,000 the previous year. During the first three months of 2019, more than 75,000 passengers experienced disruptions due to the fault of the airlines that have made them eligible for compensation.

This trend is a small part of the larger issue of airlines mistreating passengers. A survey of travelers found 75% of U.S. travelers feel uninformed about their air passenger rights, and less than 25% of travelers who were on a disrupted flight actually file a claim, despite airlines being required by law to inform passengers of their rights.

How the U.S. Airlines Stack Up

Of the U.S. airlines, Delta Air Lines wrongfully rejects the most claims at a rate of one in three. United Airlines wrongfully rejects nearly one in four claims, and American Airlines rejects one in every five. According to an annual ranking of global airlines and airports, U.S. airlines’ unsurprisingly perform poorly, with each major carrier earning less than seven out of 10 for quality of service.

The most popular U.S. airlines ranked on wrongfully rejected claims rate

United States ranking Global ranking for wrongfully rejected claims rate

Airline Wrongfully rejected claim rate

1 32 Delta Air Lines 32%
2 42 United Airlines 23%
3 44 American Airlines 22%

Data from January 1, 2016 to December 31, 2018

“The bleak picture in the U.S. is just the tip of the iceberg. The volume of legitimate passenger claims being wrongfully rejected by airlines is appalling. Flight delays and cancellations are increasingly heaping chaos on passengers, and travelers are forced to fight airlines for compensation they’re rightfully owed,” says Henrik Zillmer, CEO of AirHelp. “It’s all very well for airlines to say they will compensate passengers who make their claim directly. The reality is that thousands of passengers are continuing to face an impossible struggle to claim the money they’re entitled to. If they are embroiled in a legal battle with an airline, passengers may face costs to hire a lawyer to push through their claim, which can make fighting for compensation virtually impossible.”

U.S. Passenger Rights

U.S. passengers are protected under EC 261 for flights to the EU on an EU airline, and any flight departing from the EU. Cancelled flights, delays of more than three hours, and incidents of denied boarding are covered under EC 261, as long as the disruption was not caused by extraordinary circumstances such as weather, sabotage or political unrest. Eligible passengers may be entitled to financial compensation of up to $700 per person, and can file claims up to three years after the incident occurs.

Travelers have fewer protections on domestic U.S. flights, but can claim up to $1,350 in compensation for denied boarding due to overbooking, depending on the value of the ticket fare and ultimate delay in arrival to their final destination

Travel News | eTurboNews

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Gleam of hope for tourism

April 9, 2019 by Forimmediaterelease

On March 27, all roads led to Mombasa, Kenya, for a joint business meeting organized by Uganda and Kenya and the two Presidents of both countries actually attended. The meeting gathered ministers, key business persons from both countries to discussing topics of mutual interest for the growth. I was personally hesitated to go because my wife and daughter were traveling same week and did not want them to leave without me saying a goodbye.

I also do not like meetings where people talk and do not come up with real solutions for the existing problems. I only made the journey after my family blessed it. I took a morning flight aboard Kenya Airways to join two Kenya friends (Shivam Vanayak and wife) out of Nairobi to Mombasa and thankfully, they had managed to secure three tickets on Madaraka train. Securing seats on the train from Nairobi to Mombasa is an uphill task because of high traffic.

I had been to Nairobi a number of times with an aim of securing seats and failed because of the demand. The business class is even worse because the tickets are booked out first way in advance.

The staff of Madaraka train dress more like air hostesses with a proper Kenyan hospitality. The train carries about 1,500 people each way and there are two trains departing Nairobi daily for Mombasa and vice versa which means 3,000 individuals are dropped into Mombasa daily which is a massive business opportunity for the Mombasa service providers such as hotels, restaurants, taxi drivers, entertainment joints, boats, bars, etc.

The train goes through Tsavo National Park which is Kenya’s largest and oldest standing at 13,747 square kilometers. While on the train, we also saw the 300 kilometer long Yatta Plateau, the longest lava flow in the world. Tsavo is home to the larger mammals, vast herds of elephants, rhinos, buffaloes, lions, leopard, pods of hippo, crocodiles, water bucks, lesser kudu, genenuk and the prolific bird life.

At the business forum in Mombasa, I was given an opportunity to address the audience which included President Museveni and President Uhuru Kenyatta on behavior Uganda and Kenyan tourism group. My address focused on seven points we had agreed upon before the Presidents arrived at Sarova sands where the meeting took place.

The first point focused on the flights between the East African countries especially Kenya and Uganda. Our observations are that the tickets between Uganda and Kenya are very expensive because of the high taxes levied by both governments. Kenya for example charges $50 on every ticket and Uganda charges $57 which makes a total of $107. That figure is what should be the cost of a ticket between the two countries. We actually recommended that flights between the two countries be domesticated.

The second point focused on the East African tourists’ visas which have Uganda, Kenya and Rwanda working together. Our proposal was that the two presidents convince the Tanzanian leadership to join the good arrangements. Many tourists are finding it easy paying $100 for a visa that covers the above three nations which allows them to move back and forth.

Since some local airline operators such as coastal want to fly into Ugandan national parks, it would positively affect the tourism business between the four nations. The third point focused on politics. Overtime, we as the tourism operators in the region have seen politics affect tourism a lot especially during campaigns and since insecurity and tourism can’t co-exist, foreign tourists will fear to travel in the region.

The leaders were asked to remember what their actions mean to business and practice restrain. This particular point was well received by both leaders and we hope to see some change with time. The fourth point focused on trans-boundary tourism opportunities which focus on the shared tourism attractions such as Lake Victoria and Mountain Elgon.

The tourism fraternity feels we need a combined effort in exploiting the above because we miss out on potential billions of dollars that could come out of activities such as cruises, sport fishing, water transport, accommodations on the shores and the many islands found on the lake. We also talked about the joint marketing opportunities across the globe that would see millions flock to Uganda and Kenya hence more revenues.

We asked the presidents to go easy on the yellow card requirements for citizens from both countries because it inconveniences the business travelers most since they are frequent.

Travel News | eTurboNews

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Cabo Verde Airlines returns to Italy

April 9, 2019 by Forimmediaterelease

Cabo Verde Airlines resumes operations for Italy this summer, with connections to Sal island and other destinations operated by the airline.

According to the document authorized by ENAC, National Aviation Entity, Cabo Verde Airlines will resume operations for Milan Malpensa and Roma Fiumicino airport from 254th of June to the 26th of October.

The connection, with scheduled programming for the 2019 season between Italy and Cabo Verde, will have a connection to Sal Island and other destinations of the company.

Flights will have weekly frequencies with flights to Sal-Malpensa on Monday/Thursday/Friday/Sunday and Malpensa-Sal on Monday/Thursday/Friday and Sunday.

Also, Sal-Rome departing on Tuesday/Wednesday/Saturday and Rome-Sal on Tuesday/Wednesday/Saturday.

The airline will operate according to technical licenses issued by the EASA European Aviation Safety Agency as its limitations, when applicable.

Travel News | eTurboNews

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What smart travelers know

April 5, 2019 by Forimmediaterelease

A record-breaking number of Americans are traveling, but most are unprepared for the journey – more than 90% of US travelers don’t know their rights, according to AirHelp, advocate for air passengers.

For easy reference, they have compiled a brief overview of U.S. air passenger rights below, along with insider tips for smart travelers. Knowing your rights could make you eligible to claim compensation. These include what to do regarding:

  • Flight Delays
  • Cancellations
  • Bumping, Denied Boarding and Overbooking
  • Lost Luggage
  • Missed Connections
  • When to fly
  • How to pack
  • And more

Disruptions: If you are flying within the U.S. and you are denied boarding due to an overbooked flight, you may be eligible to claim 400% of the one-way fare to your destination in compensation, of a value up to $1,350. Also, for flight cancellations or lengthy delays, if you’re flying to the EU on an EU airline, or departing from an EU airport, you may be eligible to claim up to $700 per person in compensation under European law EC 261.

Lost Luggage: Did you know airlines that lose or damage travelers’ luggage are obligated to pay out compensation of $1,500 – $3,500 to impacted passengers and reimburse them for lost items? Many travelers are unaware of these rights. Whether a traveler is flying within the U.S. or to one of the other 120 countries that ratified the Montreal Convention, if that person experiences luggage issues while traveling, they may be entitled to compensation under air passenger rights laws, including U.S. national law and the Montreal Convention. In order to successfully get the compensation that they are entitled to, a passenger must file a claim before leaving the airport. Travelers should fill out a Property Irregularity Report (PIR) claim for misplaced luggage, including the case number of their bags. The more detailed the claim, the better off that passenger will be, including an itemized list of the contents of their luggage, including the value of each item.

Missed Connections: If flights are booked together under one reference code, passengers can claim $300 – $700 in compensation from the airlines if they miss a connecting flight due to an earlier disruption under EC 261.

Fly during off-peak days or times to avoid the largest crowds at airports. The late night flights are often the least crowded, which means that your flight may be less likely to be overbooked, and your wait time at security will be shorter.

Consider flying out of alternate airports, if your airport is known to have delays. If flights from one airport typically experience significant disruptions, you can anticipate the new screenings will create longer lines at security and additional delays. Look into flights through different airports that fit your travel needs.

Leave extra time for traveling to the airport. No matter when people are traveling, they should anticipate traffic near the airport and overcrowding inside, thanks to overtourism. Pack the car with your luggage the night before departing to help save precious time the day of. Schedule extra time for driving, plan to arrive at the airport at least three hours before takeoff, and be sure to leave ample time to get through lines at security in case of large crowds. If it is easy enough, travelers can also consider public transportation to eliminate parking fees and cut costs.

Be ready for longer lines at security. With larger flights, waiting for luggage can take a lot of extra time at the airport. For short trips, travelers may consider using only a carry-on item, as long as all items fall under TSA requirements.

Strategically pack your luggage to have your ID and all liquid items at the top so that they’re easily accessible to TSA staff.

Pack larger electronics at the top. In July 2018, the TSA announced rules that require electronics larger than a cellphone to be placed in separate screening bins. If you’re one of the many travelers who are opting to bring bags on board rather than pay money to check them, pack larger electronics at the top so they’re easy to remove and place in a separate screening bin.

Consider wearing a pullover jacket or sweatshirt instead of a zip-up – this will allow you to quickly get through security without having to worry about removing articles of clothing.

Bring chargers and extra entertainment for the airport. Sometimes, flight disruptions are inevitable, so consider packing an extra phone charger and book to take on the flight.

Travel News | eTurboNews

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Munich Airport welcomes new US destination

April 3, 2019 by Forimmediaterelease

Effective immediately, American Airlines has launched a new service to the “land of endless opportunities.”

An Airbus A330 will be departing daily from Munich, Germany, to Charlotte, in the US state of North Carolina.

Douglas International Airport in Charlotte, with a total of 46.6 million passengers per year, is comparable to Munich Airport. It is the sixth-largest US airport and one of the busiest American Airlines hubs.

The US carrier is planning to offer more than 700 daily connections there by the end of this year.

The decision by the airline to expand its services in Munich underscores the important role played by Munich Airport for US routes. In 2018, 1.8 million people departed from Munich for destinations in the USA, making it not only the number one destination country in the intercontinental segment, but also placing it in the top three among all countries served from Munich.

Among US destinations served from Munich, Charlotte ranks eighth in total passengers.

Travel News | eTurboNews

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Seychelles participates in 23rd Edition of Borsa Mediterranea del Turismo in Naples, Italy

April 1, 2019 by Forimmediaterelease

The Seychelles Tourism Board (STB), together with its partner and Italian representative, Tsogo Sun, provided destination Seychelles with more visibility at the Borsa Mediterranea del Turismo (BMT), in Naples, Italy.

The 23rd edition of BMT took place from March 22, 2019 to March 24, 2019; was the perfect platform and a great opportunity for our STB team meet with the visiting travel agencies and reinforce the tourism board’s partnerships with tour operators.

Representing STB was Director for Italy, Turkey, Greece and the Mediterranean, Ms. Monette Rose and STB Marketing Executive, Ms. Yasmine Pocetti. The STB team accompanied by the Italian representative of Tsogo Sun, and Paradise Sun Hotel and Maia, Ms. Simona Bonetti.

BMT saw the participation of the most important tourism players in Italy, including tour operators such as Nicolaus, Idee per Viaggiare, Naar, I Viaggi dell’Airone or Alidays and airlines such as Turkish Airlines. Top tour operators and travel agencies official association, Uvet and Astoi, were present as well.

Further establishing itself, Seychelles was also featured on the stand of I Viaggi dell’Airone, launching a dedicated brochure, and giving visibility to the archipelago through the mega screen of the stand displaying STB promotional video.

The Naples based tour operator organized a dinner with the top partners including STB at famous Ristorante Stella on the Gulf of Naples.

STB Director for Italy, Turkey, Greece and the Mediterranean, Ms. Monette Rose mentioned that the STB presence at the BMT in Naples contributed not only in showcasing Seychelles as a destination but also reaffirmed the relationship with various partners.

“BMT featured very many important players on the Italian market and in tourism world, partnership is crucial. It was a good time for us to be present and build our networks and most importantly ensure the good position of the destination and what it has to offer to our partners and their clients,” said Ms. Rose.

Several workshops were also organized during the event including with 120 international buyers, incentive, wellness tourism and others.

The media had a strong presence with many journalists from the trade and consumer magazines and newspapers.

Naples is a key hub for Southern Italy with great potential and with many international flights and airlines departing from Capodichino airport. For Seychelles, the most important is Flydubai, connecting the city to the UAE, and Turkish Airlines with its direct flights to Istanbul.

Travel News | eTurboNews

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Václav Havel Airport Prague: Here comes summer

March 30, 2019 by Forimmediaterelease

Spring may have just officially sprung on March 20, but in Prague, summer is starting in just 2 days, and tourists are ready to travel.

On Sunday, March 31, 2019, the summer schedule comes into effect at Václav Havel Airport Prague. For the duration of the season, a total of 69 airlines will be operating regular scheduled direct flights from Prague, heading to 162 destinations in 54 countries. There will also be direct flights to 16 long-haul destinations, which is the largest number in the airport’s modern history.

“As part of the summer timetable, a total of four new airlines will be launching services from Václav Havel Airport Prague, two of them on long-haul routes. This proves our long-term success in motivating an ever-increasing number of airlines to open new routes from Prague, which ultimately means a wider choice of flights for our passengers,” says Vaclav Rehor, Chairman of the Board of Directors of Prague Airport. In comparison with the previous summer season, the total number of airlines running direct flights from Prague this summer will increase by two. Four new airlines, Air Arabia, SCAT Airlines, SunExpress, and United Airlines, will be operating their flights from Prague for the first time.

“The forthcoming summer timetable also confirms our long-term success in implementing a strategy to develop long-haul routes. During the summer, direct flights will be available from Václav Havel Airport Prague to a total of 16 long-haul destinations, which is the most in the airport’s modern history. In addition to new destinations such as Astana in Kazakhstan or Newark in New York, USA. Passengers flying during the summer season will also have the opportunity to fly to New York’s JFK Airport, Philadelphia, Toronto, and Montreal just like last year,” adds Vaclav Rehor.

In total, the summer timetable will see flights to 14 new destinations, alongside regular flights to Newark Airport in New York, which United Airlines will run from Prague daily, and flights to Astana, departing twice a week with SCAT Airlines. There will also be flights heading to Casablanca (twice a week with Air Arabia), Florence (offered 4 times a week by Vueling) and Billund (3 flights a week operated by Ryanair). Brand-new routes include two holiday destinations – Pescara in Italy and Zadar in Croatia. Thanks to these new summer routes operated by Ryanair, passengers can take advantage of faster and more comfortable way to destinations which until recently were mostly only accessible by road.

Some direct flights that were already available during the winter flight season will continue also during the summer season. These include, for example, flights to Amman, Marrakesh, Sharjah, Paris Beauvais and Moscow/Zhukovsky.

The most frequent flights this summer season will be those departing to Italy (17 destinations), Great Britain (16 destinations), Spain, and Greece (both with 12 destinations).

Among the most popular destinations with the highest number of flights from Václav Havel Airport Prague will be London (up to 93 flights a week), Moscow (up to 63 flights a week), Paris (up to 58 flights a week), Amsterdam (up to 54 flights a week), and Warsaw (up to 52 flights a week).

Long-haul routes: 16 direct flights offered by 19 airlines:

Astana                             SCAT Airlines

Chengdu                         Sichuan Airlines

Doha                               Qatar Airways

Dubai                              Emirates, flydubai, Smartwings

Philadelphia                    American Airlines

Montreal                         Air Transat

New York                        Delta Air Lines

New York (Newark)        United Airlines

Novosibirsk                     S7 Airlines

Beijing                             Hainan Airlines

Riyadh                             Czech Airlines

Seoul                               Czech Airlines, Korean Air

Xi’an                                China Eastern Airlines

Shanghai                         China Eastern Airlines

Sharjah                           Air Arabia

Toronto                           Air Canada Rouge

Overview of new offers:

14 new destinations with regular transit (compared to the same period in 2018):

Amman                           Ryanair

Astana                             SCAT Airlines

Billund                             Ryanair

Bournemouth                 Ryanair

Casablanca                      Air Arabia Maroc

Florence                          Vueling

Marrakesh                      Ryanair

Moscow (Zhukovsky)      Ural Airlines

New York (Newark)        United Airlines

Paris (Beauvais)              Ryanair

Pescara                           Ryanair

Stockholm (Skavsta)       Ryanair

Sharjah                            Air Arabia

Zadar                               Ryanair

4 new airlines:  Air Arabia, SCAT Airlines, SunExpress, United Airlines

Follow us on Prague Airport’s Twitter @PragueAirport.

Travel News | eTurboNews

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Holland America Line sets sail for coastal towns of Canada and New England

March 18, 2019 by Forimmediaterelease

In 2020 Holland America Line’s Amsterdam, Zaandam and Zuiderdam will transport guests to the stunning coastlines and historic cities of Canada and New England on more than 40 cruises. Sailing one of the most robust seasons in the industry between April and October, guests can select from among 10 itineraries ranging from six to 14 days.

During the summer months, cruisers will have even more sailings to choose from when Amsterdam joins Zaandam to offer additional Canada & New England Discovery cruises between Boston, Massachusetts, and Montréal, Québec — giving guests more opportunities to explore Maine’s spectacular Acadia National Park or Cape Breton’s incredible Bird Islands.

“Canada and New England is a spectacular destination for cruising and more travelers are discovering its abundance of charm, deep maritime history, art, architecture and culinary diversity,” said Orlando Ashford, president of Holland America Line. “For many, it’s a close-to-home destination waiting to be explored, while others come from around the world to experience its uniqueness and culturally rich ports. The growing popularity of the region and attractiveness to all ages is why we’re offering three ships on an extended summer and fall sailing season.”

Beginning in April, Amsterdam, Zaandam and Zuiderdam sail a diverse collection of six-, seven-, eight-, 10-, 11- and 14-day cruises departing from Boston; Fort Lauderdale, Florida; New York City, New York; and Montréal and Québec City, Québec, in Canada. The cruises will feature calls at some of the region’s most iconic destinations, including Canada’s Charlottetown, Sydney and Halifax, as well as Bar Harbor, Maine.

Amsterdam & Zaandam Bring More Summer Sailings

On April 21, 2020, Zaandam kicks off the Canada and New England spring season with an 11-day Atlantic Coast cruise. Departing from Fort Lauderdale, the ship will call at Newport; Boston; Bar Harbor; Halifax and Sydney, Nova Scotia; Charlottetown, Prince Edward Island; and Québec City, before concluding at Montréal. The Amsterdam will sail a similar itinerary departing May 26, with a port of call in Portland, Maine, and scenic cruising along the Saint Lawrence River.

From May through September 2020, both Amsterdam and Zaandam offer a series of seven-day Canada & New England Discovery cruises between Montréal and Boston, featuring calls at Boston, Bar Harbor, Halifax, Sydney, Charlottetown and Québec City, as well as cruising in the Gulf of St. Lawrence. Special six and eight-day itineraries are featured departing Oct. 3 and Oct. 9, respectively.

Zaandam offers a new seven-day Historic Coasts cruise in 2020, as well as a 14-day Atlantic Coast cruise. The Historic Coasts cruise departs Aug. 22 sailing roundtrip from Boston and includes calls at Portland, Maine; Saint John, New Brunswick; Halifax; Sydney; and Bar Harbor. The 14-day Atlantic Coast cruise departs Montréal Oct. 17 and calls at Québec City and Baie-Comeau, Québec; Charlottetown; Sydney; Halifax; Bar Harbor; Boston; New York; and Charleston, South Carolina, before ending at Fort Lauderdale.

Nature’s Dazzling Colors Come to Life on Fall Foliage Cruises

In September, Zuiderdam launches the fall season with three 10-day Colors of Canada & New England cruises between New York and Québec City. On Sept. 7 and 27, Zuiderdam will depart New York and call at Boston, Bar Harbor, Halifax, Sydney, Charlottetown and Québec City, where guests will enjoy an overnight stay before disembarking. A similar itinerary is available Sept. 17 departing Québec City, where guests will enjoy an overnight stay on board prior to the cruise departure.

These cruises feature cruising through the Gulf of St. Lawrence and Saguenay Fjord, where the jewel-toned hues of the fall foliage present a dazzling display of color.

Zuiderdam sails an 11-day Atlantic Coast cruise departing Québec City Oct. 7, calling at Charlottetown, Sydney, Halifax, Bar Harbor, Boston, Newport and New York, before concluding at Fort Lauderdale.

Travel News | eTurboNews

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