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Delta Air Lines offsets most carbon emissions for over 300K customers on Earth Day

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In celebration of Earth Day today, Delta is offsetting the emissions of all domestic leisure and business travel into and out of New York, Boston, Seattle, Los Angeles, Raleigh-Durham and Atlanta for over 300,000 customers across the country.

Plantable seed paper cutouts shaped like airplanes will be distributed on these selected flights to let customers know the environmental impact of their flight has been offset and inspire them to offset additional travel on delta.com/co2. Once planted, this special paper airplane will sprout non-invasive wildflowers.

“Delta led the U.S. aviation industry by launching the first carbon offset program in 2007, making it easy for customers to reduce the environmental impact of their travel,” said John Laughter, Senior Vice President – Corporate Safety, Security and Compliance. “Delta is also the only major airline to voluntarily cap carbon emissions at 2012 levels by purchasing carbon offsets.”

Since 2013, Delta has voluntarily purchased over 12 million carbon offsets, which is equivalent to the emissions from 1.7 million cars or electricity use for one year in nearly 2 million homes. This is more than any other U.S. airline. Today alone, Delta will buy almost 50,000 carbon offsets. To put this in perspective, 50,000 offsets will equal the emissions from more than 10,000 cars driven for one year.

Delta’s carbon offsets to benefit Conservation Coast project in Guatemala

Every offset Delta purchases today will benefit the Conservation Coast offset project, which provides environmental protection from deforestation and sustainable livelihood opportunities for communities in Guatemala. These offsets will help conserve over 400 bird species and 54,000 hectares of threatened rainforests situated along the Caribbean coastline of Guatemala.

The Conservation Coast project also supports sustainable livelihoods within local communities by teaching things like economically viable and environmentally sustainable agricultural practices that work with the environment rather than against it. To date, over 700 jobs are being supported by the project, 30 percent of which are held by women.

“At Delta, we believe connecting the world begins with caring for it,” said Laughter. “The offset projects we support are holistic, going beyond addressing the environmental impact of travel to provide resources, empowerment and financial opportunities to underserved communities like those involved in the Conservation Coast project.”
Offsetting is affordable. A roundtrip ticket from Atlanta to New York emits 0.28 metric tons of CO2, which can be offset for less than $5.

These offsetting efforts and more are why Delta was honored the Vision For America Award by Keep America Beautiful in 2017, recognized with Captain Planet Foundation’s Superhero Corporate Award in 2018, named to the FTSE4Good Index for four consecutive years, included in the Dow Jones Sustainability North America Index for eight consecutive years, given an honorable mention in Fast Company’s 2019 World Changing Ideas Awards and named one of America’s 100 most sustainable companies according to an in-depth Barron’s study.

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US airlines wrongfully reject over 25% of their passengers’ compensation claims

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Consumer rights advocacy group released the results of a new study showing that United States airlines wrongfully reject more than 25% of compensation claims, indicating that more than one in five travelers are being denied up to $700 they are owed by Delta Air Lines, United Airlines, and American Airlines following flight disruptions.

Each year, more and more travelers flying out of the U.S. are eligible to claim compensation under European law EC 261 which covers travelers on European flights. AirHelp found more than 25% of valid claims filed against U.S. airlines for disrupted flights in 2016, 2017 and 2018 were turned away on wrongful grounds by airlines trying to avoid their obligation to travelers.

The travel experience is continuously getting worse due to overtourism. In the U.S., 407,000 travelers are eligible to claim compensation under EC 261 following flight delays and cancellations experienced last year, up from 370,000 the previous year. During the first three months of 2019, more than 75,000 passengers experienced disruptions due to the fault of the airlines that have made them eligible for compensation.

This trend is a small part of the larger issue of airlines mistreating passengers. A survey of travelers found 75% of U.S. travelers feel uninformed about their air passenger rights, and less than 25% of travelers who were on a disrupted flight actually file a claim, despite airlines being required by law to inform passengers of their rights.

How the U.S. Airlines Stack Up

Of the U.S. airlines, Delta Air Lines wrongfully rejects the most claims at a rate of one in three. United Airlines wrongfully rejects nearly one in four claims, and American Airlines rejects one in every five. According to an annual ranking of global airlines and airports, U.S. airlines’ unsurprisingly perform poorly, with each major carrier earning less than seven out of 10 for quality of service.

The most popular U.S. airlines ranked on wrongfully rejected claims rate

United States ranking Global ranking for wrongfully rejected claims rate

Airline Wrongfully rejected claim rate

1 32 Delta Air Lines 32%
2 42 United Airlines 23%
3 44 American Airlines 22%

Data from January 1, 2016 to December 31, 2018

“The bleak picture in the U.S. is just the tip of the iceberg. The volume of legitimate passenger claims being wrongfully rejected by airlines is appalling. Flight delays and cancellations are increasingly heaping chaos on passengers, and travelers are forced to fight airlines for compensation they’re rightfully owed,” says Henrik Zillmer, CEO of AirHelp. “It’s all very well for airlines to say they will compensate passengers who make their claim directly. The reality is that thousands of passengers are continuing to face an impossible struggle to claim the money they’re entitled to. If they are embroiled in a legal battle with an airline, passengers may face costs to hire a lawyer to push through their claim, which can make fighting for compensation virtually impossible.”

U.S. Passenger Rights

U.S. passengers are protected under EC 261 for flights to the EU on an EU airline, and any flight departing from the EU. Cancelled flights, delays of more than three hours, and incidents of denied boarding are covered under EC 261, as long as the disruption was not caused by extraordinary circumstances such as weather, sabotage or political unrest. Eligible passengers may be entitled to financial compensation of up to $700 per person, and can file claims up to three years after the incident occurs.

Travelers have fewer protections on domestic U.S. flights, but can claim up to $1,350 in compensation for denied boarding due to overbooking, depending on the value of the ticket fare and ultimate delay in arrival to their final destination

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Qatar Airways: Investment in Air Italy fully compliant with US-Qatar Open Skies Agreement

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Following recent false accusations relating to Qatar Airways’ shareholding in Air Italy, such baseless statements and consistent inaccuracies need addressing as a matter of urgency.

Qatar Airways holds a 49 percent stake in Air Italy’s parent company, AQA. This minority investment is at the same level that Delta holds in both Virgin Atlantic and Aeromexico, and that Etihad held in Alitalia.

Qatar Airways’ investment in Air Italy, and operations to the United States, are fully compliant with the U.S.-Qatar Open Skies Agreement, the January 2018 U.S.-Qatar Understandings, and a side letter that accompanied the discussions.

Unfounded claims that Qatar Airways’ investment in Air Italy violates the Understandings are entirely false.

As a factual matter, the investment preceded the January 2018 U.S.-Qatar Understandings.

· The investment was announced in a July 2016 press release and was approved in writing by the European Commission (DG Competition) in March 2017.

· The transaction was closed in September 2017.

· The discussions surrounding the Understandings took place in December 2017 and January 2018.

Qatar Airways’ investment in Air Italy was a matter of public knowledge (as were Qatar Airways’ investments in other airlines) at the time of the U.S.-Qatar discussions; airline investments were not raised as a point of concern during those talks. The Understandings do not mention or prohibit cross-border investments of any type.

Furthermore, Qatar Airways does not codeshare on any of Air Italy’s flights to the United States, and has no plans to do so. Qatar Airways is not operating any Fifth Freedom scheduled air services to the U.S.

The “Big 3” U.S. carriers have consistently demonstrated their hostility to new entrants into the U.S.-Europe market, and their attacks on Air Italy based on the identity of its minority shareholder are just another manifestation of this hostility. Air Italy, the carrier the “Big 3” cite as a major “threat” to their survival, has a fleet of just 15 aircraft and only serves one U.S. city – New York – with a daily service while other routes, Miami, Los Angeles and San Francisco are operated at a lower frequency.

The U.S.-Qatar Open Skies Agreement has brought enormous benefits to U.S. and Qatari consumers, businesses and communities. Qatar Airways’ services to the United States contribute to U.S. tourism and business. Qatar Airways is a long-term and loyal customer of Boeing, Gulfstream and General Electric, helping to secure tens of thousands of U.S. jobs through our continued investment in their products and is a valued partner to many other U.S. businesses.

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Keeping Alitalia airline afloat: 900 million euro bridge loan conversion

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Italy’s last council of ministers have approved a new decree law with 11 new rules presented by the Minister of Economic Development, Luigi Di Maio. Among these, at the last minute, is the regulation allowing for the conversion of part of a bridge loan – 900 million euros granted to Alitalia airline in May 2017 – into equity, and, therefore, into a share package (about 15%) of the new company that will be presented by Italia Railways (FS).

In short, the go-ahead for the Treasury to become a shareholder of the new Alitalia in a scheme is official, but all has yet to be defined. At the same time, in fact, an okay was given to the extension of another month (from March 31 to April 30) to FS for the presentation of an industrial plan to the extraordinary commissioners.

The company led by Gianfranco Battisti would have preferred a longer margin that would also cover the month of May, in order to have more time to contract the entry of the other partners.

Between the Ministry of Economy and Finance (15%), FS (30-40%), and Delta (10%), a large percentage is still uncovered which has not yet met stakeholders’ approval.

With CDP, (a loan banc) Poste (the Mail Group) and Fincantieri, which have repeatedly confirmed their lack of interest in the operation, the tracks leading to China Eastern and Atlantia (Autostrade concessionaire and reference shareholder of Aeroporti di Roma) would still be alive.

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Korean Air and the Hanjin Group Chairman and founder of Skyteam died in Los Angeles

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Yang Ho Cho, 70, Chairman and CEO of Korean Air and the Hanjin Group, died peacefully April 7 in a Los Angeles hospital after a brief illness.  He was considered to be an Air transport pioneer.

Mr. Cho’s reach extended far beyond Asia.  He was a founder of the Skyteam international airline alliance and led the bid committee that took the 2018 Winter Olympics to Korea.  He recently completed development of the iconic Wilshire Grand complex in downtown Los Angeles, the tallest building west of the Mississippi.

He served on the Board of Governors of the International Air Transport Association (IATA); the Board of Trustees of his alma mater, University of Southern California; and has received honorary doctorate degrees from Embry Riddle Aeronautical University (Florida) and the Ukraine National Aviation University.

Under his guidance, Korean Air became a global powerhouse flying to 124 cities and 44 countries, emerging as America’s largest Asian airline with 15 North American gateways. He recently negotiated a joint venture with Atlanta-based Delta Air Lines, that created the industry’s most comprehensive transpacific network. The airlines are scheduled to launch a new non-stop route between Boston and Seoul on April 12.

Mr. Cho was in the airline industry all his life, as his father, Choong-Hoon Cho, had acquired and privatized Korean Air 50 years ago.  The younger Cho was named the airline’s Chairman and CEO in 1999 having served as President and CEO four years earlier. Mr. Cho began working for Korean Air as a manager in the Americas Regional Headquarters in Los Angeles in 1974 after graduating from the University of Southern California.

Three weeks ago Korean Air investors removed him from the board in a victory for shareholder activism.

Mr. Cho’s leadership has been widely recognized over the years. He was awarded the title of `Grand Officier’ in France’s Légion d’Honneur, ‘Polaris’ in Mongolia and also the `Mugunghwa Medal’ in Korea – all of which are the highest order of civil merit awarded in these countries.

In addition to his corporate responsibilities, Mr. Cho was vice chairman of the Federation of Korean Industries, co-chairman of the Korea-U.S. Business Council, and served as the co-president of l’Année France-Corée 2015-2016’, celebrating 130 years of diplomatic relations between Korea and France.

Mr. Cho is survived by his wife, Myung-hee Lee, son Walter, daughters Heather and Emily and five grandsons.  Services are pending in South Korea.

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Boston-Logan Airport: New international routes

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The last 24 hours have brought 2 new international flights to Boston Logan International Airport, thanks to Delta joint venture partners KLM and Virgin Atlantic – setting the stage for a year of growth and expansion for Delta in the Northeast.

Delta Air Lines and its partners KLM, Virgin Atlantic, and Korean Air will offer up to 149 daily departures to more than 50 destinations from Boston-Logan Airport in 2019, an increase of nearly 30 daily departures compared to 2018. New routes include Amsterdam, London-Heathrow, Lisbon, Edinburgh, and Seoul.

KLM – Amsterdam

On March 31, KLM began flying between Boston and Amsterdam, adding to the two daily flights to Amsterdam already operated at Logan Airport by Delta. KLM CEO Pieter Elbers joined officials from Massport, Delta leaders, customers and employees at the airport in a ribbon-cutting ceremony ahead of the outbound flight across the Atlantic.

Virgin Atlantic – London-Heathrow

And on April 1, Virgin Atlantic launched its daytime service from Boston to London-Heathrow – a morning departure that will better enable in-flight workday productivity for London-bound business travelers. Virgin and Delta together now offer three daily flights to Heathrow Airport from Boston.

Delta – Lisbon and Edinburgh

Later this spring, Delta will begin its own seasonal Boston service to Lisbon and Edinburgh, rounding out a full slate of new international destinations now directly accessible to Boston customers. Through this and an extended summer season to Dublin, by May Delta and its partners will offer the most international seats from Boston with flights to up to 19 international destinations — more than ever before.

Korean Air – Seoul-Incheon

A third partner, Korean Air, will start new service in Boston on April 12, when it begins nonstop flights to Seoul, one of the first additions to that joint venture’s transpacific network since Delta and Korean Air launched their partnership last May.

This new Boston flying comes as Delta continues to reinforce its position as the city’s leading carrier and deepen its investment at Logan Airport and in the greater Boston community. Overall, the airline and its partners will offer up to 149 daily departures to more than 50 destinations from Logan in 2019, an increase of nearly 30 daily departures compared to 2018.

Delta has doubled domestic daily departures out of Boston since 2013 and this year will serve four additional domestic destinations — Cleveland, Chicago, Washington-Reagan, and Newark-Liberty — while also adding more frequencies in another seven key domestic markets. Overall, the airline and its partners will offer up to 149 daily departures to more than 50 destinations from Logan in 2019, an increase of nearly 30 daily departures compared to 2018.

In addition to Delta’s network growth, the airline is also investing in Boston in other ways. With Massport’s partnership, Delta plans to assume operations at all gates at Logan’s Terminal A by the third quarter of 2019, growing its airport footprint by five gates. Delta also plans by 2020 the expansion of one of its Delta Sky Clubs, including new showers, expanded seating and a reimagined food and beverage area.

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Huge flight outage grounds airlines: Passengers stranded

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A major computer outage is affecting flights all over the United States this morning causing delays across the nation, especially the West Coast.

What caused the outage was an IT issue from an outside contractor. Airlines go to this outside contractor to receive a wing and balance okay confirming that everything from the cargo to the passengers are properly balanced before take off.

When this system went down, most affected was Southwest Airlines, however regional carriers that work for United, Delta, and American Airlines were also affected.

The outage lasted for approximately 40 minutes, but the effects will continue to ripple throughout the day, because so many flights were delayed, clogging up the system.

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Václav Havel Airport Prague: Here comes summer

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Spring may have just officially sprung on March 20, but in Prague, summer is starting in just 2 days, and tourists are ready to travel.

On Sunday, March 31, 2019, the summer schedule comes into effect at Václav Havel Airport Prague. For the duration of the season, a total of 69 airlines will be operating regular scheduled direct flights from Prague, heading to 162 destinations in 54 countries. There will also be direct flights to 16 long-haul destinations, which is the largest number in the airport’s modern history.

“As part of the summer timetable, a total of four new airlines will be launching services from Václav Havel Airport Prague, two of them on long-haul routes. This proves our long-term success in motivating an ever-increasing number of airlines to open new routes from Prague, which ultimately means a wider choice of flights for our passengers,” says Vaclav Rehor, Chairman of the Board of Directors of Prague Airport. In comparison with the previous summer season, the total number of airlines running direct flights from Prague this summer will increase by two. Four new airlines, Air Arabia, SCAT Airlines, SunExpress, and United Airlines, will be operating their flights from Prague for the first time.

“The forthcoming summer timetable also confirms our long-term success in implementing a strategy to develop long-haul routes. During the summer, direct flights will be available from Václav Havel Airport Prague to a total of 16 long-haul destinations, which is the most in the airport’s modern history. In addition to new destinations such as Astana in Kazakhstan or Newark in New York, USA. Passengers flying during the summer season will also have the opportunity to fly to New York’s JFK Airport, Philadelphia, Toronto, and Montreal just like last year,” adds Vaclav Rehor.

In total, the summer timetable will see flights to 14 new destinations, alongside regular flights to Newark Airport in New York, which United Airlines will run from Prague daily, and flights to Astana, departing twice a week with SCAT Airlines. There will also be flights heading to Casablanca (twice a week with Air Arabia), Florence (offered 4 times a week by Vueling) and Billund (3 flights a week operated by Ryanair). Brand-new routes include two holiday destinations – Pescara in Italy and Zadar in Croatia. Thanks to these new summer routes operated by Ryanair, passengers can take advantage of faster and more comfortable way to destinations which until recently were mostly only accessible by road.

Some direct flights that were already available during the winter flight season will continue also during the summer season. These include, for example, flights to Amman, Marrakesh, Sharjah, Paris Beauvais and Moscow/Zhukovsky.

The most frequent flights this summer season will be those departing to Italy (17 destinations), Great Britain (16 destinations), Spain, and Greece (both with 12 destinations).

Among the most popular destinations with the highest number of flights from Václav Havel Airport Prague will be London (up to 93 flights a week), Moscow (up to 63 flights a week), Paris (up to 58 flights a week), Amsterdam (up to 54 flights a week), and Warsaw (up to 52 flights a week).

Long-haul routes: 16 direct flights offered by 19 airlines:

Astana                             SCAT Airlines

Chengdu                         Sichuan Airlines

Doha                               Qatar Airways

Dubai                              Emirates, flydubai, Smartwings

Philadelphia                    American Airlines

Montreal                         Air Transat

New York                        Delta Air Lines

New York (Newark)        United Airlines

Novosibirsk                     S7 Airlines

Beijing                             Hainan Airlines

Riyadh                             Czech Airlines

Seoul                               Czech Airlines, Korean Air

Xi’an                                China Eastern Airlines

Shanghai                         China Eastern Airlines

Sharjah                           Air Arabia

Toronto                           Air Canada Rouge

Overview of new offers:

14 new destinations with regular transit (compared to the same period in 2018):

Amman                           Ryanair

Astana                             SCAT Airlines

Billund                             Ryanair

Bournemouth                 Ryanair

Casablanca                      Air Arabia Maroc

Florence                          Vueling

Marrakesh                      Ryanair

Moscow (Zhukovsky)      Ural Airlines

New York (Newark)        United Airlines

Paris (Beauvais)              Ryanair

Pescara                           Ryanair

Stockholm (Skavsta)       Ryanair

Sharjah                            Air Arabia

Zadar                               Ryanair

4 new airlines:  Air Arabia, SCAT Airlines, SunExpress, United Airlines

Follow us on Prague Airport’s Twitter @PragueAirport.

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Delta resumes flights from Venice to NY and Atlanta

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Beginning March 31 Delta Air Lines will resume summer flight services from Marco Polo airport in Venice, Italy, with connections to JFK International Airport in New York and Hartsfield-Jackson Atlanta International Airport in Georgia, USA, starting May 16.

The daily flights will be operated in collaboration with joint venture partners Delta-Air France, KLM, and Alitalia. Once in the United States, Italian passengers will be able to continue their journey with connecting flights to around 200 destinations throughout the United States, the Caribbean, and beyond.

“Italy is the third largest market for traffic between Europe and North America, with more than 5,500 passengers transported each day,” commented Frederic Schenk, Delta Regional Sales Manager for Southern Europe.

“The summer months are traditionally a time of travel for the Italians, who [are] also from the Veneto region and neighboring areas set out to discover the United States and the American continent. Conversely, there are many Americans who choose Venice and its region for a trip to Italy, and Delta is proud to support the local economy every year, favoring the arrival of US visitors.”

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Korean Air abandons teens in South Korea

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Two unaccompanied teenage minors, ages 15 and 16, were left stranded in South Korea after being booted from their flight from Seoul to the Philippines before takeoff.

The sons of Rakesh and Prajakta Patel had gone to visit their grandfather in a hospital in Atlanta, Georgia, and were on the return journey to Manila, where their father is working a temporary job. They were making the transatlantic trip on their own.

The return trip began with a 14-hour Delta flight from Georgia to Seoul, South Korea. This first leg of the journey went fine, but their travel plans took a turn for the worse when the boys attempted to board a second flight from Seoul to Manila with Delta partner Korean Air as a result of one of the boys having a deadly peanut allergy.

Prajakta Patel, the mother of the teens, had informed Delta of her older son’s severe peanut allergy ahead of their big trip, so the brothers were shocked when a gate agent told them that peanuts would be served in the high skies. The boy’s allergy is so severe that even airborne particulates from peanuts could be extremely dangerous.

 

After explaining the situation, the teens were allegedly told that they could either take the flight or exit the aircraft and miss the trip. Though the Patel’s sons chose to board the plane, they were soon booted off.

“The gate agent came on the plane and told my sons to get off,” Mrs. Patel said. “One of my kids was shaking — they’re alone in a different country. Where were they supposed to go?” Mrs. Prajakta claimed that the gate agent even pulled on her son’s shirt “to encourage him to move” off of the aircraft.

Confused, the teens found themselves back in the gate area and told flight officials that they were willing to sit in the back of the plane with the brother with nut allergies wearing a mask. Despite their offer to compromise, a gate staffer reportedly told the boys that were not allowed to get back on the plane that was now “closed.”

Shaken, the boys called their parents, who tried to help them get to Manila without success. The mother spoke with a Delta representative who told her the boys could fly on a different carrier, however, not knowing other airlines’ nut policies, it was decided to fly the boys back to Atlanta, Georgia, on Delta.

Mrs. Patel is pushing for more than just an apology with the hopes that airlines will improve their employee education policies on nut allergies. She has filed a complaint with Delta and Korean Airlines and is reportedly seeking a refund.

Delta and Korean Air issued the following statements regarding the matter: “We’re sorry for this family’s ordeal, particularly during what is already a difficult time for them. Delta and our partner Korean Air are communicating with the family and examining the processes surrounding this incident; we will use our findings in our work to create a consistent experience for customers flying Delta and our partner airlines.”

A spokesperson for Korean Air, too, offered similar sentiments: “Korean Air is aware that peanut and food allergies are an industry issue and no airline can guarantee a food allergy-free environment. But we are reviewing ways to deal with this issue in a safe and feasible way. We totally understand the risks faced by passengers with nut and food allergies and will certainly try to accommodate them better in the future.”

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