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Lufthansa makes dedicated staff look bad: The eTN Hero is Patricia Dzai of Swissport Johannesburg

April 24, 2019 by Forimmediaterelease

Lufthansa

“My personal hero today is Ms. Patricia Dzai. Patricia works for Swissport in Johannesburg, South Africa,” said eTN Publisher Juergen Steinmetz. Swissport is one of the largest aviation ground-handling agencies operating in countries around the world.

Major airlines hire Swissport to manage customer relations and logistics when it comes to baggage handling, including lost or misplaced items.

Lufthansa German Airlines’ ground handler in Johannesburg is Swissport. I recently traveled from Nice to Cape Town via Frankfurt and Johannesburg on Lufthansa German Airlines. I am a United Airlines Star Alliance Gold member and traveled on Lufthansa in Business class. Lufthansa is a member of Star Alliance.

When I arrived in Johannesburg, I heard my name called by Lufthansa’s lost baggage office handled by Swissport.

I was told my tube was still in Frankfurt, and they would put it on the next flight to Johannesburg. I explained it was of utmost importance to have the tube for an important trade show event, the World Travel Market in Cape Town, in the morning.

Patricia Dzai, the Swissport agent in Johannesburg, wanted to make sure this would be possible and sent an urgent message to Lufthansa in Frankfurt. The message said:

 

 

 

 

 

I was pleased to know my tube would go on LH 576 directly to Cape Town almost in time for the start of World Travel Market.

I went on to fly to Cape Town and received a text message in the evening saying my tube would be on the Lufthansa flight to Johannesburg, which was different from what Patricia had requested. Since it was late and the Swissport office in Johannesburg was closed, I was able to find a non-published phone number for Lufthansa baggage service in Frankfurt. Lufthansa, like most airlines, is hiding phone numbers to encourage passengers to communicate only by email.

I was told by Lufthansa Baggage Service in Frankfurt no such message to forward my tube to Cape Town was ever received by Swissport Johannesburg. The agent went on to say that passengers are often not told the truth by Swissport agents.

The Lufthansa agent in Frankfurt explained that his job was not to help me, since this was only handled in Johannesburg. I argued my tube is in Frankfurt and not Johannesburg, and the handling agent for Swissport in Johannesburg was closed.

The agent then said he was now doing a one-time exception for me and would reroute my tube on LH576 directly to Cape Town. He said there were 5 hours to get this done, still plenty of time according to him.

The next day I received another message telling me again the tube was on its way to Johannesburg instead of Cape Town.

I called Swissport in Johannesburg, and the news not could have been worse. They told me, apologizing, that my tube was still in Frankfurt for a second day, and they did not know why.

I again called the baggage-handling office in Frankfurt and was again told it’s all Swissport’s mistake for not telling them where to send it.

This time I was angry and called Swissport Johannesburg again. I asked Patricia why she was lying about this. I told her she never sent this request to Frankfurt, according to Lufthansa.

Ten minutes later, I received an email with a time-stamped screenshot from Patricia Dzai showing me exactly what was requested by her in the first place.

Patricia actually had gone out of her way originally to make sure I would be united with my tube on time and in Cape Town. I felt bad thinking she didn’t care and didn’t do anything, when in fact she did.

It shows that big companies like Lufthansa have a serious customer service issue. They hide behind a huge system and are trained to say it’s not their job and simply blame others for company shortcomings.

There was no way I could talk to anyone at Lufthansa about this, and my urgent email to them on the day I was trying to get the tube re-routed was just responded to 2 weeks after I was already back home in Hawaii. Lufthansa offered a 200 euro compensation.

No explanation was given and no apology for accusing Patricia Dzai and Swissport for not doing their job.

I finally received my tube on the last day after the trade show and took it back to the US unopened. When I changed planes in Frankfurt, I asked the agent working in the Senator Lounge to speak to a supervisor in baggage handling about this case and compensation. She told me I have to send an email, which I had already done days ago.

She gave me some chocolate and said they get customers’ complaints all the time and do their best to help and respond, but the back-up system by the airline is not there.

It’s all about a giant non-caring anonymous machine.

I extend my apologies to Patricia Dzai from Swissport, as I now understand she was also a victim of shortcomings created by Lufthansa German Airlines.

Patricia Dzai is the eTN Hero for today.

Travel News | eTurboNews

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Ghana Tourism makes money on selfies

April 21, 2019 by Forimmediaterelease

Ghana Tourism is a big business and full of surprises. This is also true for  Mr Guru, Ghanaian,  a comedian who went to Facebook after being asked to pay GH¢4.00 , what is a little less than a US-Dollar when he wanted to take a photo when crossing Kwame Nkrumah bridge.

In his Facebook message he addressed the Ghana President: “Your Excellency Mr. President, this is the receipt given to me today 19th April 2019 at Adomi bridge as a fee for pictures I wanted to take as a Ghanaian on the bridge Kwame Nkrumah built and which Mahama renovated.

The people in charge told me that the order is from the President, that even if you want to take selfie it’s 2gh per person. Your Excellency if indeed you authorized this God forsaken tax then am disappointed in you. How much do Ghanaians pay when they travel to Dubai, China, American, etc yet those countries are 100× developed. Even China’s world’s longest 30 miles sea bridge to Hong Kong is free, what is happening? What a shame!!!!

It’s said; there is no free lunch anywhere. Henceforth, you may have a good phone with a good front camera but you may have to pay between GH¢2.00 and GH¢4.00 to pose for a picture on Kwame Nkrumah’s Adomi Bridge.

One of the longest bridge on the Volta Lake in Ghana built some decades ago was recently renovated to avert any possible danger to the lives of motorists.

The government instituted the levy as a measure to rake in some revenue to sustain its numerous projects hence a levy on the bridge.

Tourists have taken to social media to cry over the levies expressing disappointment at the move by government.

Johannes Nartey Mr Guru, Ghanaian comedian took to Facebook  to lament after being asked to pay GH¢4.00

 

Travel News | eTurboNews

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U.S. State Department tells tourists Brunei is safe, except for death by stoning

April 2, 2019 by Forimmediaterelease

The U.S. State Department is telling American travelers, Brunei is one of the safest countries in the world to visit. Brunei safer than the Bahamas, Germany or Indonesia, and way safer then Turkey.

The U.S. embassy, however, states: Criminal penalties for some offenses are harsher than in the United States. This is a clear and misleading understatement:  When traveling to Brunei the State Department wants travelers to read through a 1767 page document provided by the Brunei government outlining all details of the Syariah Penal Code. This law will be implemented as of April 3, 2019. Regardless the State Department tells U.S. Citizens, the country remains a level one “no threat.” visitors destination.

Why is the U.S. Embassy not telling American tourists, that Brunei actually is ready to stone American travelers to death if they are part of the LGBT community? Is this part of the harsher penalty for the crime of sexual orientation?

The embassy website states:

  • Non-Muslims may be arrested for khalwat (close proximity between the sexes) under the Sharia Penal Code provided that the other accused party is Muslim. Khalwat may include activities from holding hands or public displays of affection to sexual activity. U.S. citizens are also subject to khalwat laws.
  • Extramarital relations between a Muslim and non-Muslim may be considered a crime in Brunei.

eTurboNews asked the State Department and received this response:

The U.S. Department of State has no greater responsibility than the safety and security of U.S. citizens overseas.  We are committed to providing U.S. citizens with clear, timely, and reliable information about every country in the world so they can make informed travel decisions.  We routinely update our Travel Advisories and country-specific information for all countries based on a comprehensive review of all available safety information and ongoing developments. At a minimum, we review Level 1 and 2 Travel Advisories every 12 months, and Level 3 and 4 Travel Advisories every six months.  We also review and update Travel Advisories and country-specific information on an as-needed basis, based on developing security and safety information.

On March 29 the State Department issued  the following paragraph linked from the page categorizing Brunei as a safe country:

“The Government of Brunei Darussalam will commence full implementation of the Syariah Penal Code (SPC) on April 3, 2019. The full SPC introduces new judicial procedures and punishments, including, for certain offenses and under certain evidentiary circumstances, amputation of hands or feet and death by stoning. The SPC applies regardless of an individual’s religion or nationality, although some sections of the law have specific applicability to Muslims. Brunei’s existing civil penal code and civil courts will continue to function in parallel with the SPC and Syariah Court.”

Scott Foster, president of LGBT Hawaii told eTurboNews:

“The response by the U.S. State Department is insulting and is putting LGBT traveler in danger. It should be the obligation for the U.S. government to protect Americans and not put them in harm’s way.
Death by stoning for LGBT travelers should be clearly visible alert on the State Department Brunei page and not hidden in a 1767 document. In no word is the State Department spelling out this danger to LGBT travelers.
The United States should immediately issue a travel warning to protect our LGBT travelers and citizens. The alert level for Brunei should be raised to 4, what means “DO NOT TRAVEL, or at a minimum to a level 3: “Reconsider Travel.”

Travel News | eTurboNews

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Young elephant shot 13 times: Tourists watched in horror

March 27, 2019 by Forimmediaterelease

Balule Associated Nature Reserve has justified the killing of a young elephant bull in front of tourists as an ‘act of self-defense’, backtracking on an original announcement condemning the act and ignoring eye-witness accounts.

Balule Nature Reserve is a protected area in Limpopo Province, South Africa which forms part of the Greater Kruger National Park as a member of the Associated Private Nature Reserve

The young elephant bull was shot 13 times in front of four eye-witnesses standing on a viewing deck overlooking Balule’s Maseke Game Reserve, where the hunt took place.

Balule’s Hunting Incident Report states that “the elephant charged [the hunting party] and they shot it when it was five meters from them.”

However, the hunters were never in any danger, says Annelize Slabbert, one of the four onlookers who witnessed the shooting.

She says guests at the lodge saw the whole incident from their unobstructed vantage point.

Her husband, Gerard, affirms this. “After the first shot, I saw the three men standing by their vehicle in the road; the elephant was 80 to 100 meters away from them and starting running in the opposite direction.”

The Slabberts also say the elephant never charged the hunting party. According to Annelize, “it was calmly feeding on a tree when the first shot rang out. The elephant then gave a loud cry and ran for cover in the thicket, with the hunters running in pursuit, firing more shots. Thirteen shots later, after the elephant had fallen in a ditch in an attempt to escape the hunters, its shrieks ceased.”

Later, a TLB, tractor and trailer had to be called in to retrieve the carcass from the deep ditch, the hunting report confirms.

“It is something I will, unfortunately, never forget,” Annelize says. “It was heartbreaking.”

Balule management has vehemently rejected any claims of alcohol use, but the final report states that one member of the hunting party, Sean Nielsen did, in fact, ‘mess his whiskey’ on one of the witnesses who had approached the hunting party after the incident. The report reads that “a heated exchange took place between the witness and Mr Nielson.”

Photographs taken on the scene show Nielsen, the long-term lessee of Maseke Game Reserve, with a glass of tawny liquid in hand. He reportedly acted as the reserve representative on the hunt.

Photo by witness
A witness took this photo

The photographs, Balule chairperson Sharon Haussmann argues, were taken after the shooting and are, therefore, not indicative of a breach of any ethical or general hunting protocols.

Change of tune

When the incident occurred on 23 November last year, Haussmann initiated a full investigation and said that the parties involved would be held accountable. She labelled the incident as “completely unethical and inconsiderate and a huge embarrassment for Balule.” She said “it did not comply with the sustainable utilization model of ethical hunting in accordance with the hunting protocol that governs all reserves within APNR and to which Balule and hence Maseke are bound.”

The full investigation report was shared in full in Febraury this year. The outcome painted an entirely different picture.

Haussmann backtracked on her initial statement and said that “according to the APNR protocol there were no ethical transgressions.

“We don’t approve that it happened in front of a lodge, but unfortunately, the lay of the land was such that it was in view of a lodge,” Haussmann said in January. The full investigation concludes that “besides poor site selection, there is no evidence of ethical breaches that can be actioned by us.”

When asked about the contradicting statements between Balule’s final report and the witness reports sent in as part of the investigation, Haussmann said it was a case of ‘he said, she said’.

“I wasn’t there. I wish I was; then I could tell you for sure [what happened],” she said. The report simply concludes that there’s no reason to doubt the “version put forward by the ‘hunting party’”.

Hunting continues

Kruger National Park’s managing executive Glenn Phillips also previously condemned the hunt and said SANParks was “keenly awaiting the finalisation of the [Balule] investigation”. When questioned on the outcome of the investigation, no further comment was received.

The increasing number of questionable hunting incidents occurring in the Kruger’s adjoining reserves underscores the growing conflict between hunting and photographic safaris operating on the same land in the Assosiated Private Nature Reserves (APNRs).

While this conflict ensues in meetings regarding protocol and ethics, poaching in the park is on the rise and Kruger’s elephants are caught in a dangerous gap between licensed and unlicensed killers.

Kruger recently launched a campaign aimed at fighting elephant poaching in the park’s northern region, however, Balule was given approval by the Mpumalanga Tourism and Parks Agency (MTPA) to hunt 22 elephants during the 2019/2020 hunting season, which begins on 1 April. This amounts to nearly half of the 47 elephants permitted to be hunted in all the APNRs this season.

In the previous year, a total of 53 elephants were legally hunted in the APNR, while 71 elephants were poached in the Kruger Park

Travel News | eTurboNews

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Reunion Island NRL viaduct: Now that’s a road trip!

March 18, 2019 by Forimmediaterelease

“The new NRL 974 – the Didier Robert Highway as it is referred to across the island – is a secure road far from the danger of falling stones … nearly 1500 jobs … innovations … ingenuity … perseverance and respect to preserve the environment of the island,” says remarks from social media about this massive Reunion Island project.

The work of the “Nouvelle Route du Littoral” (the new coastal road) is nearing its end on the north side. Motorists traveling along the coastal road watch every day the progress of the work of laying the big posts in the sea.

This Friday marks the last hours of mobilization of the huge machine “Zourite,” used for two years for the installation of the big posts at the bottom of the sea and the first parts of deck assembled in stages. Since the start of work at sea, the machine has reached the construction work at the rate of two of these big posts per month. The total height of these posts varies from 24 to 38 meters on the entire route at sea. The bases of the posts are between 12 and 15 meters below sea level, or between 3 and 8 m below the ocean floor.

48 posts in total

The route stretch of the deck, whose weight of the elements can go up to 670 tons and are conveyed by the “launcher” to be assembled. As for the route on supports, they are much heavier, they weigh up to 2400 tons and are routed and set up on site by Zourite. The height of the segments to be transported varies from 3.80 to 7.30 meters.

Zourite thus completes in this month of March 2019 the installation of the very last of the posts of the viaduct which includes 48 between the Large boat and the advancement at sea in Saint-Denis.

A progress report is made at this very moment on site by a delegation of the regional authority. Taking stock of the progress of the work, the President of the Region was also asked about the prospects for the other achievements that will follow the work of the NRL, starting with the guided regional transport network. “The first phase of 12 km will involve Saint-Denis and Sainte-Marie, plus 2 phases: a first towards Saint-Benoît, and the second towards the west since you know that the New Coastal Road provides for to be able to host a regional guided transport network,” said Didier Robert.

NEO after the NRL

As for the total delivery of the NRL, the president of the Region spoke about the schedule adopted to date. “We are on a 2022 perspective for the overall delivery of the project,” he said, also answering the question of the possibility of a partial delivery. “It’s part of the elements of reflection but it does not integrate today the approach of our community because it is a global work of 12 km, so the goal is to deliver this project on its entirety.”

The subject of NEO Saint-Denis was also mentioned. “For the past two or three years, we have been choosing to co-manage with the City of Saint-Denis for the Nouvelle Entrée Ouest, and we are working together to ensure that there is extension and that Saint-Denis can benefit from the regional commitment with a level of traffic that is more acceptable. It will be finalized in a first time the new bridge of the Saint-Denis River in 2020-2021, so at the same time as the finalization of the viaduct “which prefigures the” new face of Barachois “in a second time,” said the president of Reunion.

Travel News | eTurboNews

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