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Shopping at – where else? The Dead Sea Mall!

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When you think of the Dead Sea, do you think of a mall? What about a mall with luxury stores, an ice cream store, cafes, and even a spa?

A beautiful new mall at the Dead Sea, situated directly on the boardwalk and beach on the southern end of the salty attraction, offers both Israelis and tourists products at prices less the Value Added Tax amount. The cost of the rebate will be footed by the developer of the mall. Overseas tourists will be able to claim a double discount as they can still get a VAT rebate on many items.

The Dead Sea is the lowest point on Earth and is surrounded by the stunning landscape of the Negev Desert. The saline water of the lake gives lead to the name Dead Sea, because no fish can survive in the salty waters. The other result of the salty water of the Dead Sea is its renowned health and healing properties and the unique feature that one can float naturally in them.

There are a number of public beaches open along the shores of the Dead Sea. Popular beaches include the Ein Gedi Beach and the beach at the Ein Bokek resort where many hotels offer private beaches, and where some beaches charge an entry fee.

If for nothing else, tourists can always go in simply to enjoy the air conditioning.

Travel News | eTurboNews

US airlines wrongfully reject over 25% of their passengers’ compensation claims

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Consumer rights advocacy group released the results of a new study showing that United States airlines wrongfully reject more than 25% of compensation claims, indicating that more than one in five travelers are being denied up to $700 they are owed by Delta Air Lines, United Airlines, and American Airlines following flight disruptions.

Each year, more and more travelers flying out of the U.S. are eligible to claim compensation under European law EC 261 which covers travelers on European flights. AirHelp found more than 25% of valid claims filed against U.S. airlines for disrupted flights in 2016, 2017 and 2018 were turned away on wrongful grounds by airlines trying to avoid their obligation to travelers.

The travel experience is continuously getting worse due to overtourism. In the U.S., 407,000 travelers are eligible to claim compensation under EC 261 following flight delays and cancellations experienced last year, up from 370,000 the previous year. During the first three months of 2019, more than 75,000 passengers experienced disruptions due to the fault of the airlines that have made them eligible for compensation.

This trend is a small part of the larger issue of airlines mistreating passengers. A survey of travelers found 75% of U.S. travelers feel uninformed about their air passenger rights, and less than 25% of travelers who were on a disrupted flight actually file a claim, despite airlines being required by law to inform passengers of their rights.

How the U.S. Airlines Stack Up

Of the U.S. airlines, Delta Air Lines wrongfully rejects the most claims at a rate of one in three. United Airlines wrongfully rejects nearly one in four claims, and American Airlines rejects one in every five. According to an annual ranking of global airlines and airports, U.S. airlines’ unsurprisingly perform poorly, with each major carrier earning less than seven out of 10 for quality of service.

The most popular U.S. airlines ranked on wrongfully rejected claims rate

United States ranking Global ranking for wrongfully rejected claims rate

Airline Wrongfully rejected claim rate

1 32 Delta Air Lines 32%
2 42 United Airlines 23%
3 44 American Airlines 22%

Data from January 1, 2016 to December 31, 2018

“The bleak picture in the U.S. is just the tip of the iceberg. The volume of legitimate passenger claims being wrongfully rejected by airlines is appalling. Flight delays and cancellations are increasingly heaping chaos on passengers, and travelers are forced to fight airlines for compensation they’re rightfully owed,” says Henrik Zillmer, CEO of AirHelp. “It’s all very well for airlines to say they will compensate passengers who make their claim directly. The reality is that thousands of passengers are continuing to face an impossible struggle to claim the money they’re entitled to. If they are embroiled in a legal battle with an airline, passengers may face costs to hire a lawyer to push through their claim, which can make fighting for compensation virtually impossible.”

U.S. Passenger Rights

U.S. passengers are protected under EC 261 for flights to the EU on an EU airline, and any flight departing from the EU. Cancelled flights, delays of more than three hours, and incidents of denied boarding are covered under EC 261, as long as the disruption was not caused by extraordinary circumstances such as weather, sabotage or political unrest. Eligible passengers may be entitled to financial compensation of up to $700 per person, and can file claims up to three years after the incident occurs.

Travelers have fewer protections on domestic U.S. flights, but can claim up to $1,350 in compensation for denied boarding due to overbooking, depending on the value of the ticket fare and ultimate delay in arrival to their final destination

Travel News | eTurboNews

The perplexing search for purplicious luggage and the perils of windmills

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April is Stress Awareness Month, but it is also National Humor Month, so I thought I’d go out on a limb and talk about something that stresses a travel bargain’s aficionado. I have Scandinavian blood, so just like the Vikings, I have a natural inclination to go out and explore the world. But I’m part Scottish, so I don’t want to pay for it.

I watch google flights like a hawk – I grab dirt-cheap first-class tickets when I see the price drop to the $500 range from Honolulu to anywhere in the Great Lakes region. First class comes with 2 bags per person, up to 70 pounds per suitcase. I have 400 Aloha-themed Christmas cards I bought for 75 to 90 percent off in January, plus all kinds of other Hawaiiana treasures to take back to the mainland.

My perplexing search for Parisian goods at Scottish prices yielded over 100 possibilities on Facebook Marketplace; however, every single seller I encountered was a scam artist. Everything I looked at was counterfeit Louis Vuitton brought over from Shanghai where the seller probably paid $20 for each piece. The Facebook ads read “Authentic Louis Vuitton,” but upon inspection, it only took 30 seconds to see these were illegal knockoffs. Realistically, what real person buys 10 Louis Vuitton suitcases for $2,700 each, then turns around and sells them for $1,000 each on Marketplace before even using them once? Nobody does that. But people do buy $20 counterfeit Louis Vuitton items in China, then illegally sell them to unsuspecting Facebook buyers in Hawaii – at an obscene mark up.

So I turned to a reputable store, one which is very popular in the American South, called Belk. They specialize in products that Baptist women with really big hair love to purchase. At least that’s what my Baptist aunts with 3-feet tall hair told me. You know, the taller the hair, the closer to God.

I found a great bargain: purple luggage set of 3, regularly $160, on clearance for $19.99. The description says the luggage “is featured in a vibrant purple hue so you never have to worry about your belongings or loosing [sic] your luggage on the baggage claim belt.” What exactly does that imply? Is it such a hideous shade of purple that nobody would caught dead with it? I don’t mind purple – the symbol of Scotland is the purple thistle, so with a few decals and gaudy embellishments they would make the perfect accessory for a red hat lady or a gay Scot.

I know a lot of women who love purple. The last time I bought a suitcase from the Aloha Swap Meet, it was purple, with hibiscus, and had the words “Aloha” and “Hawaii” printed on it. After using it to fly to Detroit, I placed an ad to sell it online – and it sold in under one minute.  So maybe purple suitcases would be something I should carefully reconsider, especially if they are prone to getting brodied by big-haired women.

When I read Belk’s small print for this item I noticed the warning: “This product may contain chemicals known to the State of California to cause Cancer and Reproductive Harm.” Are they referring to pregnant women, or are they referring to my little soldiers under the category of “reproductive harm”?  I have to keep my little soldiers unharmed just in case Dolly Parton asks me to marry her. I know she’s 73 and probably has no plan to reproduce with me, but she’s got big hair and she would really appreciate my Pride of Dixie Belk luggage. And she’s the only woman on the planet who could turn me straight. Well, maybe Jane Seymour could, but I’d need to consult my shrink first. The $64,000 question, or the $19.99 question: are the purple suitcases worth getting cancer?

There has been much buzz about Mr. President’s announcement that windmills cause cancer. I guess that’s why all the people in Holland are dead. He said it had something to do with the spinning motion.  Now, these suitcases are “spinners” meaning you can spin them 360 degrees.

I’m Scottish by culture, but my DNA is Scandinavian. Scandinavians always place a high value on safety, which is why I bought a Volvo C70 convertible. Being both Scandinavian and Scottish led me to a great existential crisis – who am I – a cheap Scot or a safety-conscious Scandinavian? Is the bargain worth the stress of possibly getting cancer?

For a few minutes I pondered the issue. Maybe the cancer was caused by the spinning action. I thought, well, if I spin them backwards, would it cure cancer?

Having lost both grandmothers to cerebral tumors, I have a lot of emotional baggage when it comes to that topic. Except for basal cell carcinoma (a common problem for blue-eyed blond Scandinavians living in Hawaii) I have lived pretty much unscathed by cancer’s evil.

In the end, the Scandinavian “safety first” side of me won out. As much as I love bargains, I might have gotten more than I bargained for from this luggage set. There is always the Aloha Stadium Swap Meet to top off my 280 pound (4 suitcases) first-class checked-baggage allowance.  Any excuse to go to the Swap Meet is a Scot’s delight.

Travel News | eTurboNews

What smart travelers know

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A record-breaking number of Americans are traveling, but most are unprepared for the journey – more than 90% of US travelers don’t know their rights, according to AirHelp, advocate for air passengers.

For easy reference, they have compiled a brief overview of U.S. air passenger rights below, along with insider tips for smart travelers. Knowing your rights could make you eligible to claim compensation. These include what to do regarding:

  • Flight Delays
  • Cancellations
  • Bumping, Denied Boarding and Overbooking
  • Lost Luggage
  • Missed Connections
  • When to fly
  • How to pack
  • And more

Disruptions: If you are flying within the U.S. and you are denied boarding due to an overbooked flight, you may be eligible to claim 400% of the one-way fare to your destination in compensation, of a value up to $1,350. Also, for flight cancellations or lengthy delays, if you’re flying to the EU on an EU airline, or departing from an EU airport, you may be eligible to claim up to $700 per person in compensation under European law EC 261.

Lost Luggage: Did you know airlines that lose or damage travelers’ luggage are obligated to pay out compensation of $1,500 – $3,500 to impacted passengers and reimburse them for lost items? Many travelers are unaware of these rights. Whether a traveler is flying within the U.S. or to one of the other 120 countries that ratified the Montreal Convention, if that person experiences luggage issues while traveling, they may be entitled to compensation under air passenger rights laws, including U.S. national law and the Montreal Convention. In order to successfully get the compensation that they are entitled to, a passenger must file a claim before leaving the airport. Travelers should fill out a Property Irregularity Report (PIR) claim for misplaced luggage, including the case number of their bags. The more detailed the claim, the better off that passenger will be, including an itemized list of the contents of their luggage, including the value of each item.

Missed Connections: If flights are booked together under one reference code, passengers can claim $300 – $700 in compensation from the airlines if they miss a connecting flight due to an earlier disruption under EC 261.

Fly during off-peak days or times to avoid the largest crowds at airports. The late night flights are often the least crowded, which means that your flight may be less likely to be overbooked, and your wait time at security will be shorter.

Consider flying out of alternate airports, if your airport is known to have delays. If flights from one airport typically experience significant disruptions, you can anticipate the new screenings will create longer lines at security and additional delays. Look into flights through different airports that fit your travel needs.

Leave extra time for traveling to the airport. No matter when people are traveling, they should anticipate traffic near the airport and overcrowding inside, thanks to overtourism. Pack the car with your luggage the night before departing to help save precious time the day of. Schedule extra time for driving, plan to arrive at the airport at least three hours before takeoff, and be sure to leave ample time to get through lines at security in case of large crowds. If it is easy enough, travelers can also consider public transportation to eliminate parking fees and cut costs.

Be ready for longer lines at security. With larger flights, waiting for luggage can take a lot of extra time at the airport. For short trips, travelers may consider using only a carry-on item, as long as all items fall under TSA requirements.

Strategically pack your luggage to have your ID and all liquid items at the top so that they’re easily accessible to TSA staff.

Pack larger electronics at the top. In July 2018, the TSA announced rules that require electronics larger than a cellphone to be placed in separate screening bins. If you’re one of the many travelers who are opting to bring bags on board rather than pay money to check them, pack larger electronics at the top so they’re easy to remove and place in a separate screening bin.

Consider wearing a pullover jacket or sweatshirt instead of a zip-up – this will allow you to quickly get through security without having to worry about removing articles of clothing.

Bring chargers and extra entertainment for the airport. Sometimes, flight disruptions are inevitable, so consider packing an extra phone charger and book to take on the flight.

Travel News | eTurboNews

Lufthansa and Fraport Extend Ground Handling Partnership at Frankfurt Airport

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Deutsche Lufthansa AG is entrusting Fraport AG Ground Services with the provision of ground handling services to all Lufthansa aircraft at Frankfurt Airport for another seven years. On Thursday (December 20), the two companies signed a respective contract, to become effective on January 1, 2019, and run until March 31, 2026. Both partners agreed not to disclose the contract volume.

Fraport AG’s executive board member and Labor Director Michael Müller said: “We are pleased to extend the long-standing and successful partnership with Lufthansa as our most important customer at Frankfurt Airport. Following a series of constructive talks, we submitted a competitive offer. The new agreement contains an extensive package of services and agreed quality standards.”

Under the agreement, Fraport’s ground handling unit will be responsible for a range of services, including loading and unloading of Lufthansa passenger aircraft, baggage and cargo transportation, passenger bus transfers to and from the aircraft, as well as pushback, supply and waste disposal services.

The two partners have defined a number of key priorities in the new agreement, with a focus on punctuality, transfer quality, baggage claim times and standards for process stability. This will contribute to ensuring Frankfurt Airport’s position as a leading aviation hub, now and in the future.

Moreover, Fraport and Lufthansa plan to implement a number of innovations in various processes over the term of the agreement, all aimed to further raise ground handling efficiency and continuously enhance service quality.

Seven hotels and resorts in Seychelles honored at Annual World Luxury Hotel Awards Gala Ceremony

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Once again, the Seychellois hospitality is fêted as seven establishments in Seychelles have been recognized for their excellence in the tourism industry at the Annual World Luxury Hotel Awards Gala Ceremony. The 12th edition of the award took place on November 10, 2018 at the Ayana Resort and Spa in Indonesia, Bali.

Amongst the hotels rewarded for their distinction were Eden Bleu Hotel, Cerf Island Resort, Constance Ephelia Seychelles, Constance Lemuria Seychelles, Denis Private Island, JA Enchanted Island Resort and Savoy Resort & Spa Seychelles; all rewarded for their World Class facilities and service excellence provided to their guests.

Seychelles Tourism Board Chief Executive, Mrs. Sherin Francis stated her great satisfaction to see many establishments rewarded for high quality standards.

“I do celebrate such good news with our hotel partners. Marketing the destination would not be an easy task if we could not count on the quality of their services. I do believe that it is because of their excellent work that we are able to sell Seychelles as a quality holiday destination,” said Mrs. Francis.

During the ceremony, Eden Bleu Hotel, located on Eden Island, walked away with the ‘Luxury Design Hotel’ award.

Upon winning the award, the General Manager, Mr. Manuel Policarpo, said that it was a great honor to be recognized as the continental winner in the Indian Ocean as the Luxury Design Hotel.

“There is a lot of other beautifully designed hotels around the continent which we needed to compete against. By winning this award we are also promoting Seychelles as a design and modern destination,” said Mr. Policarpo.

Other luxury hotels in Seychelles were also recognised and awarded on the night. Cerf Island Resort, a cluster of 24 spacious villas built to high standards and designed to blend into the surroundings, won the regional ‘Luxury Boutique Hotel’.

Constance Ephelia Seychelles received two continental awards for the ‘Luxury Eco/Green Hotel’ and ‘Luxury Family Resort’.

Another Constance branch in Seychelles, Constance Lemuria Seychelles, located on the second island, Praslin, was honored with the ‘Luxury Golf Resort’ award. The resort will this month be in the limelight as it readies to host the final of the MCB-Staysure 2018 Tour Season.

Talking about the achievement, Mr. Bruno Le Gac, Constance Lemuria General Manager mentioned the hard work and dedication the respective teams have put to achieve the standards to welcome the MCB-Staysure Tournament at the golf Resort. He dedicated the award to our entire team, and particularly to Mr. Wilson Volcere Head Greenkeeper, Mr. Gary Pouponneau Golf Director and their team members.

“Constance Lemuria is delighted to have been awarded “Luxury Golf Hotel” of the Indian Ocean at the World Luxury Hotel Awards that took place in Bali on November 10th. The timing could not be better, as we are going to host the MCB Tour Championship from December 13th to December 16th on our beautiful golf course. This is the most prestigious golf event ever to take place in Seychelles, and we feel very proud to be welcoming all the champions, VIPs and visitors for this occasion,” said Mr. Le Gac

The ‘Luxury Boutique Retreat’ and ‘Luxury Romantic Hotel’ awards were given to Denis Private Island. The resort allows their guests to unplug from the outside world, as there is no signal for mobile phones, no in-room and no cable television. It is the perfect environment to reconnect with your loved-one.

The awards provide a certain validation for the island’s ownership, Denis Private Island PR, Branding and Communications Manager Nicole St Ange said, given the leap it took in developing a unique brand of sustainable tourism on the island.

“Denis doesn’t stake its claim to being a luxury property, but we strongly believe that luxury is a concept that can be applied in many different ways,” St Ange said. “On Denis, you have an incredible freedom combined with this immersion in both nature and isolation. We believe that’s a luxury in its own right and it’s great that others agree as demonstrated by these awards.”

JA Enchanted Island Resort and Savoy Resort & Spa Seychelles were awarded the regional ‘Luxury Boutique Resort’ and regional ‘Luxury Beach Resort’ respectively.

The Group Marketing Director for the World Luxury Hotel Awards, Mr. Michael Hunter-Smith, congratulated all winners for the 2018 Award Year, who through their tireless efforts and endless passion to elevate their guests experience, have received the honor.

“True luxury is not easily attained, it takes a team of highly efficient and dedicated staff willing to go the extra mile and stop at nothing to ensure that every guest feels cared for and no challenged not solved. This is the definition of luxury, this is what makes the winners shine at the World Luxury Hotel Awards event,” said Mr. Hunter-Smith at the award ceremony.

Coming out as a winner of a World Luxury Hotel Award not only inspire the confidence of guests and retain a loyal clientele in this highly competitive market, but it will also stimulate continuous growth and development of your hotel.

The 2019 World Luxury Hotel Awards will be organized at Arctic Circle in Finland in October.

MEDIA CONTACT: info@seychelles.travel