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Sandals & Beaches Resorts Call Center: Existing Bookings – We Will Call You

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Due to sudden airport closures and travel restrictions, Sandals & Beaches Resorts call center was forced to suspend all incoming calls to methodically deal with existing bookings. The resorts group wants to reassure guests that it will be sequentially contacting them according to their arrival dates and will also be updating on a daily basis to report how far it has reached in this critical process.

Valuing guests and their time and well-being has always been a Sandals standard. The Sandals & Beaches Resorts Call Center apologizes for any inconvenience and requests patience and understanding during this COVID-19 coronavirus pandemic.

Below is the heartfelt message sent to guests from Sandals & Beaches Resorts Founder & Chairman:

Dear Guest,

Never could we have imagined the impact the current global health crisis would have on the world. In these unprecedented times, and now more than ever, the safety and health of our valued guests is of paramount importance.

Recent global travel warnings, coupled with airline carrier cancellations, have compelled us to make the difficult decision to close all Sandals and Beaches Resorts from the period of March 30 – May 15, 2020. Therefore, will not be able to accept new arrivals as of March 23, 2020.

We also want to alleviate any additional worry you might have about your upcoming vacation. Please don’t call us because our dedicated team will be reaching out to you personally to assist with rescheduling your future plans. This way, you can spend less time trying to reach us and more time with your loved ones.

The Caribbean is resilient. We have always come back better, stronger and more passionate than ever. We promise this time will be no exception!

We will take this time to make further enhancements to our resorts, so that we will continue to surpass your expectations and provide you with the luxury-included vacation you so well deserve.

You chose Sandals Resorts because it’s the brand you can trust. When the time is right, you can trust us to be here, ready to welcome you back with open arms and a warm smile.

Love is All You Need,

Hon. Gordon “Butch” Stewart, OJ, CD, Hon. LLD

Founder & Chairman of Sandals & Beaches Resorts

Sandals and Beaches Resorts Celebrate Valentine’s Day with Suiteheart Sweepstakes & Exclusive Offer

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Sandals® Resorts and Beaches® Resorts are celebrating love all February long with their Valentine’s Day Suiteheart Sweepstakes. From now until February 29, guests can enter for a chance to win a 7-day, 6-night romantic retreat in a Love Nest Butler Suite® at any Sandals Resort or a Together Nest Suite® at any Beaches Resort in the Caribbean. With more quality inclusions than any other resort – from unlimited 5-Star Global Gourmet™ dining to exhilarating water sports and endless entertainment – Sandals and Beaches Resorts are thrilled to give guests and their loved ones the ultimate vacation getaway to their most exclusive and sought-after suites in the Caribbean.

However, the Luxury Included® resort company isn’t stopping there, because it is the month of love after all. In addition to the Valentine’s Day Suiteheart Sweepstakes, Sandals and Beaches Resorts are elevating the holiday even further with their exclusive Valentine’s Day 2020 offer, which invites guests to celebrate their love for one another on the most romantic day of the year. Now through February 14, guests who book a Luxury Included® vacation of six nights or more at any Sandals or Beaches Resort, for travel now through December 26, 2021, are eligible to receive the following bonus add-ons:

For Sandals Resorts Bookings: PrivateCandlelight Dinner for Two and Double Heart Necklace & Earring Gift Set with Crystals by Swarovski®.

For Beaches Resorts Bookings: $250 Red Lane® Spa credit and Double Heart Necklace & Earring Gift Set with Crystals by Swarovski®.

The experts in everything love and romance are thrilled to extend intimate add-ons to make its guests’ vacations even more special. Whether it’s a romantic Private Candlelight Dinner for Two under the stars featuring the very best in 5-Star Global Gourmet™ dining, a bottle of Ruffino Prosecco and unlimited pours of Robert Mondavi Twin Oaks® wines, or a relaxing massage at the award-winning Red Lane® Spa using the $250 credit, guests are guaranteed to strengthen their love in celebration of Valentine’s Day. Not to mention, guests of both Sandals and Beaches Resorts will receive a Double Heart Necklace & Earring Gift Set with Crystals by Swarovski® to cherish forever.

For more information on Sandals and Beaches’ Suiteheart Sweepstakes, please visit www.sandals.com/Suiteheart2020 or www.beaches.com/Suiteheart2020.

To redeem Sandals and Beaches’ Valentine’s Day 2020 offer, guests or travel agents must register their booking within 72 hours of creating the booking at https://www.sandals.com/specials/valentines-day-registration/ or https://www.beaches.com/deals/valentines-day-registration/.

Please note that this offer is valid for new bookings only, and blackout dates apply.

MEDIA CONTACT: Alexa Mechanic alexa.mechanic@ketchum.com 646-935-3999