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Jamaica and Peru Discuss Ways to Strengthen Bilateral Relations

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Jamaica Tourism Minister, Hon Edmund Bartlett, says Jamaica is in discussions with the Government of Peru to collaborate in areas such as destination marketing, gastronomy, sport and tourism resilience.  This is being done to further strengthen bilateral relations between Jamaica and Peru.

The Minister made this announcement during a breakfast meeting in Lima, Peru, earlier today with Peruvian officials and senior representatives from LATAM Airlines.


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“Today Jamaica had a very fruitful discussion with officials in Peru about ways we can further strengthen our collaboration with them, now that we are about to welcome our first flight from their country to the Jamaica via LATAM Airlines,” said Minister Bartlett.  

The inaugural LATAM Airlines flight will commence service later today, between Lima, Peru, and Montego Bay, with three flights per week. This will increase the number of flights out of South America to 14, with COPA Airlines currently operating 11 weekly flights between Panama and Jamaica.

“We are very connected with many of the major legacy carriers with access to more than 200 gateways. The good news which comes from this connectivity is that visa arrangements are now different.

So the South Americans who want to come to us no longer have to worry about visas; we have a ‘visa-free regime’ operating with most South American countries, including Peru. This is a good arrangement and I think the timing is right,” said Minister Bartlett.

During the discussions, Minister Bartlett proposed that the two countries consider a joint marketing agreement to promote the destinations.  This arrangement would also include leveraging gastronomy offerings, as well as music and sport.

“We can also consider exploring the experiences of gastronomy of the two nations. We think there is hope for collaboration in gastronomy and for us to expand a range of offerings – perhaps a fusion.  Music and sport are also strong options with football and Reggae music being strong cultural products,” he said.

The Minister added that another critical area that could be considered is a collaboration in areas of tourism resilience and crisis management.  

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“We must explore further, building our tourism resilience and innovation. We are agreeing to have the tourism school in Peru collaborating with Global Tourism Resilience and Crisis Management Centre in Kingston, Jamaica,” said the Minister.

The Centre, officially launched in 2018, is tasked with creating, producing and generating toolkits, guidelines and policies to handle the recovery process following a disaster. The centre will also assist with preparedness, management and recovery from disruptions and/or crises that impact tourism and threaten economies and livelihoods.

Peru’s Minister of Foreign Trade and Tourism, Hon. Édgar Vásquez Vela welcomed the idea of collaborating with Jamaica.

“This is a stepping point in order to improve and strengthen our bilateral relations; and tourism is a key activity in Jamaica and also should be a key activity in Peru. This is an activity that generates more income from outside Peru,” said Vásquez Vela.

He added, “We have put all our efforts in order to explore and take advantage of all our opportunities. We are working very hard in order to change the situation and put tourism as the first activity, because it is democratic and inclusive. In many cases, you do not need big resources, but good ideas.”

Media contact:

Delano Seiveright

Corporate Communications Division

Ministry of Tourism

64 Knutsford Boulevard

Kingston 5

Telephone: 876-809-2906

Fax: 906-019

Seychelles Tourism Board accentuates its efforts towards GCC with Emirates Airlines

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The Seychelles Tourism Board (STB), in its ongoing marketing strategy to bring the exotic destination close to the GCC region, has conducted a meeting with Emirates Airlines on November 3, 2019 in Dubai, UAE.

The STB Chief Executive Mrs. Sherin Francis alongside the STB representative in Dubai Mr. Ahmed Fathallah met with the Emirates Airlines team represented by the new Commercial Operations Regional Manager, Mr. Gaurav Pandey and Business Analysis Manager, Ms. Silvy Sebastian.

The aim of the visit was for the STB team to extend its warm welcome to the new Emirates Regional Manager, who oversees the Seychelles in addition to making sure that both teams contribute to put the right measures in order to see continued growth in the industry.

During their discussions, the two teams centered their thoughts on tourism arrivals to the Seychelles, revenues of 2019 from the GCC region as well as forecasting for 2020 and beyond.

Mrs. Sherin Francis stated that the STB as part of the tourism board’s strategy, there is constant effort aimed at reaching out to travelers from the Arab world.

The Account Manager for STB office in Dubai, Mr. Ahmed Fathallah, who mentioned that there is a constant growth from the UAE market through the direct flight connectivity provided by Emirates, reinforced the statement.
“The continuous support and collaboration with Emirates Airlines enable us to increase our reach to all our regular and potential clients by making the destination accessible throughout the world via their extensive network,” Fathallah said.

This meeting between Emirates Airlines and the representatives from Seychelles was an opportunity to strengthen the unique selling points of the destination.

It further strengthened the assurance of mutual benefits for both parties as this initiative includes deeper levels of cooperation and exchange to further boost tourism flows from the region to the destination.

With more than 32,000 visitors from the GCC last year, the GCC market remains to be one of the very important market feeders to the destination to date.

Emirates airlines has a fleet of 256 aircraft and connects Seychelles to 135 destinations and territories across six continents.

MEDIA CONTACT: STB News Bureau, Tel: +248 4 671 354 / +248 4 671 313, stbnews@seychelles.travel  www.seychelles.travel

Lufthansa makes dedicated staff look bad: The eTN Hero is Patricia Dzai of Swissport Johannesburg

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Lufthansa

“My personal hero today is Ms. Patricia Dzai. Patricia works for Swissport in Johannesburg, South Africa,” said eTN Publisher Juergen Steinmetz. Swissport is one of the largest aviation ground-handling agencies operating in countries around the world.

Major airlines hire Swissport to manage customer relations and logistics when it comes to baggage handling, including lost or misplaced items.

Lufthansa German Airlines’ ground handler in Johannesburg is Swissport. I recently traveled from Nice to Cape Town via Frankfurt and Johannesburg on Lufthansa German Airlines. I am a United Airlines Star Alliance Gold member and traveled on Lufthansa in Business class. Lufthansa is a member of Star Alliance.

When I arrived in Johannesburg, I heard my name called by Lufthansa’s lost baggage office handled by Swissport.

I was told my tube was still in Frankfurt, and they would put it on the next flight to Johannesburg. I explained it was of utmost importance to have the tube for an important trade show event, the World Travel Market in Cape Town, in the morning.

Patricia Dzai, the Swissport agent in Johannesburg, wanted to make sure this would be possible and sent an urgent message to Lufthansa in Frankfurt. The message said:

 

 

 

 

 

I was pleased to know my tube would go on LH 576 directly to Cape Town almost in time for the start of World Travel Market.

I went on to fly to Cape Town and received a text message in the evening saying my tube would be on the Lufthansa flight to Johannesburg, which was different from what Patricia had requested. Since it was late and the Swissport office in Johannesburg was closed, I was able to find a non-published phone number for Lufthansa baggage service in Frankfurt. Lufthansa, like most airlines, is hiding phone numbers to encourage passengers to communicate only by email.

I was told by Lufthansa Baggage Service in Frankfurt no such message to forward my tube to Cape Town was ever received by Swissport Johannesburg. The agent went on to say that passengers are often not told the truth by Swissport agents.

The Lufthansa agent in Frankfurt explained that his job was not to help me, since this was only handled in Johannesburg. I argued my tube is in Frankfurt and not Johannesburg, and the handling agent for Swissport in Johannesburg was closed.

The agent then said he was now doing a one-time exception for me and would reroute my tube on LH576 directly to Cape Town. He said there were 5 hours to get this done, still plenty of time according to him.

The next day I received another message telling me again the tube was on its way to Johannesburg instead of Cape Town.

I called Swissport in Johannesburg, and the news not could have been worse. They told me, apologizing, that my tube was still in Frankfurt for a second day, and they did not know why.

I again called the baggage-handling office in Frankfurt and was again told it’s all Swissport’s mistake for not telling them where to send it.

This time I was angry and called Swissport Johannesburg again. I asked Patricia why she was lying about this. I told her she never sent this request to Frankfurt, according to Lufthansa.

Ten minutes later, I received an email with a time-stamped screenshot from Patricia Dzai showing me exactly what was requested by her in the first place.

Patricia actually had gone out of her way originally to make sure I would be united with my tube on time and in Cape Town. I felt bad thinking she didn’t care and didn’t do anything, when in fact she did.

It shows that big companies like Lufthansa have a serious customer service issue. They hide behind a huge system and are trained to say it’s not their job and simply blame others for company shortcomings.

There was no way I could talk to anyone at Lufthansa about this, and my urgent email to them on the day I was trying to get the tube re-routed was just responded to 2 weeks after I was already back home in Hawaii. Lufthansa offered a 200 euro compensation.

No explanation was given and no apology for accusing Patricia Dzai and Swissport for not doing their job.

I finally received my tube on the last day after the trade show and took it back to the US unopened. When I changed planes in Frankfurt, I asked the agent working in the Senator Lounge to speak to a supervisor in baggage handling about this case and compensation. She told me I have to send an email, which I had already done days ago.

She gave me some chocolate and said they get customers’ complaints all the time and do their best to help and respond, but the back-up system by the airline is not there.

It’s all about a giant non-caring anonymous machine.

I extend my apologies to Patricia Dzai from Swissport, as I now understand she was also a victim of shortcomings created by Lufthansa German Airlines.

Patricia Dzai is the eTN Hero for today.

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SITA: Tracking airline passenger bags drives 66% improvement in baggage delivery

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Airlines that are adding tracking at more points of the baggage journey are enjoying a huge improvement in bag delivery globally. The SITA 2019 Baggage IT Insights – officially launched at an event in Abu Dhabi International Airport today – shows that where tracking is done at check-in and loading onto the aircraft, the rate of improvement is as high as 66%.

These results come as the record drop in the baggage mishandling rate achieved globally over the past decade plateaus, with the rate steady at around 5.7 bags per thousand passengers over the past three years. In 2018, the rate was 5.69 per thousand passengers.

Over the past year, an increasing number of airlines and airports have started to introduce tracking at key points in the journey – check-in, loading onto the aircraft, transfers and arrival – to improve baggage management and further reduce the chances of a bag being mishandled. SITA’s research provides the first glimpse of the success of this tracking. It reveals that where bags were being tracked when loaded onto the aircraft, the rate of improvement ranged between 38% and 66% depending on the level of tracking introduced.

Peter Drummond, Director of Baggage at SITA, said: “While the mishandling rate has started to plateau over the past few years, this comes against a continued growth in passenger numbers and their bags. In 2018, 4.36 billion travelers checked in more than 4.27 billion bags. More bags makes things more challenging. Everyone across the industry needs to look beyond the process and technology improvements made in the past decade and adopt the latest technology such as tracking to make the next big cut in the rate of mishandled bags.”

Ahmed Juma Al Shamsi, Acting Chief Operations Officer at Abu Dhabi Airports, said: “For our passengers the timely delivery of baggage is key to ensuring a seamless passenger experience and therefore an area in which we continue to make further improvements. Looking forward, baggage tracking is fundamental to driving more accurate bag delivery not only at Abu Dhabi International Airport but across the entire passenger journey. We have led the way with the introduction of tracking on arrival and we have already seen significant improvements.”

Transferring baggage from one aircraft, or airline, to another remains a pinch point in the journey and in 2018 it was again the main reason for bags being mishandled. Transfer bags accounted for 46% of all mishandled bags.
Drummond added: “Transfer is by far the most difficult stage to track a bag as there are multiple airlines and airports involved. However, data from this year’s report shows that tracking at key points in the journey, such as transfers, will go a long way to eliminating mishandling and will allow airlines and their passengers to keep tabs on where their bags are at every step of the way.”

Over the past decade, total number of mishandled bags per annum has plummeted 47% from 46.9 million in 2007 to 24.8 million in 2018, while the annual bill footed by the industry has shrunk 43% to $2.4 billion, down from $4.22 billion in 2007.

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