Key Findings:
Airport Security Satisfaction: When asked, “What is your level of satisfaction with airport security today?” 67.7% indicated they are satisfied and 17.4% stated they are neutral about today’s security measures – which is an improvement over last year.
|
2017 |
2016 |
2015 |
2014 |
2013 |
|
|
Satisfied |
67.7% |
63.6% |
65.8% |
64.2% |
62.2% |
|
Neither satisfied nor unsatisfied |
17.4% |
19.4% |
22.6% |
23.3% |
19.8% |
|
Unsatisfied |
14.9% |
17.0% |
11.6% |
12.5% |
18.0% |
Overall Airport Security Wait Times: When asked, “With regard to how long it takes to get through airport security, are you…” nearly 52% of consumers polled are “OK with the amount of time it takes.” There was a significant drop in the percentage of those stating they are frustrated with how long it takes to get through security; just 4.7% of respondents noted frustration, compared to 13.9% in 2016.
|
2017 |
2016 |
2015 |
2014 |
|
|
OK with the amount of time it takes |
51.5% |
52.3% |
44.4% |
39.6% |
|
Wish it was somewhat quicker |
43.8% |
33.8% |
44.5% |
46.3% |
|
Frustrated by the amount of time it takes |
4.7% |
13.9% |
11.1% |
14.1% |
Trusted Traveler Programs: When asked whether or not survey participants have enrolled in …
- Global Entry – 21.9% said “Yes” up from 18.6% in 2016.
- TSA PreCheck – 39.3% said “Yes” an increase from 32.4% last year.
- CLEAR – Only 2.1% indicated they have enrolled in CLEAR.
Expedited Screening: When asked, “Regardless of whether you have TSA PreCheck or not, do you think expedited screenings have made a significant difference in wait times at U.S. airports?” the percentage of those polled answering favorably has continued to steadily increase.
|
2017 |
2016 |
2015 |
2014 |
|
|
Yes, I use it all the time |
24.5% |
20.3% |
14.4% |
7.6% |
|
Yes, it’s reduced wait times for regular screening |
34.6% |
24.0% |
26.1% |
17.6% |
|
No |
15.2% |
11.1% |
14.5% |
13.1% |
|
I don’t know |
25.7% |
44.6% |
45.1% |
61.7% |
Eliminate One TSA Security Measure: With regard to TSA security screening at the airport, when asked, “Which of the following TSA security measures would you most like to eliminate?” the top responses were: “removing of shoes” (27.3%), “none, do not eliminate any security measures” (20.8%), “extensive pat-down” (19.7%) “limiting liquids in carry-on baggage” (19.2%), and “laptop removal” (6.0%).
- Shoe removal has been the top response the past four years in a row.
- Airline passengers who qualify for Global Entry and TSA PreCheck do not need to remove shoes, computers or 1-quart bag carrying liquids at 160 airports throughout the United States.
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Through the years, Travel Leaders Group has built a reputation for gathering extensive travel trends data from its vast network of travel agents, in addition to American consumers and travelers. This is the 9th consecutive year for the consumer travel survey. To see recent survey data on leisure travel and “checking in” with work, go here: http://bit.ly/2rnkrZT.
American consumers were engaged through social media channels such as Facebook and Twitter, as well as through direct contact as travel clients for the following Travel Leaders Group companies including the flagship Travel Leaders brand, as well as Cruise Specialists, Nexion, Protravel International, SinglesCruise.com, and Tzell Travel Group units.
With approximately $21 billion in annual sales, Travel Leaders Group is the largest travel agency company in North America, comprised of approximately 30% of all travel agencies in North America that are wholly-owned, franchised, or member agencies. It’s a leader in both the retail travel agency space and corporate travel, and consistently ranks as one of the top travel companies nationwide.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/american-travelers-express-greater-satisfaction-with-airport-security-compared-to-last-year-300465359.html
SOURCE Travel Leaders Group
Related Links
http://www.travelleadersgroup.com
