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SITA: Tracking airline passenger bags drives 66% improvement in baggage delivery

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Airlines that are adding tracking at more points of the baggage journey are enjoying a huge improvement in bag delivery globally. The SITA 2019 Baggage IT Insights – officially launched at an event in Abu Dhabi International Airport today – shows that where tracking is done at check-in and loading onto the aircraft, the rate of improvement is as high as 66%.


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These results come as the record drop in the baggage mishandling rate achieved globally over the past decade plateaus, with the rate steady at around 5.7 bags per thousand passengers over the past three years. In 2018, the rate was 5.69 per thousand passengers.

Over the past year, an increasing number of airlines and airports have started to introduce tracking at key points in the journey – check-in, loading onto the aircraft, transfers and arrival – to improve baggage management and further reduce the chances of a bag being mishandled. SITA’s research provides the first glimpse of the success of this tracking. It reveals that where bags were being tracked when loaded onto the aircraft, the rate of improvement ranged between 38% and 66% depending on the level of tracking introduced.

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Peter Drummond, Director of Baggage at SITA, said: “While the mishandling rate has started to plateau over the past few years, this comes against a continued growth in passenger numbers and their bags. In 2018, 4.36 billion travelers checked in more than 4.27 billion bags. More bags makes things more challenging. Everyone across the industry needs to look beyond the process and technology improvements made in the past decade and adopt the latest technology such as tracking to make the next big cut in the rate of mishandled bags.”

Ahmed Juma Al Shamsi, Acting Chief Operations Officer at Abu Dhabi Airports, said: “For our passengers the timely delivery of baggage is key to ensuring a seamless passenger experience and therefore an area in which we continue to make further improvements. Looking forward, baggage tracking is fundamental to driving more accurate bag delivery not only at Abu Dhabi International Airport but across the entire passenger journey. We have led the way with the introduction of tracking on arrival and we have already seen significant improvements.”

Transferring baggage from one aircraft, or airline, to another remains a pinch point in the journey and in 2018 it was again the main reason for bags being mishandled. Transfer bags accounted for 46% of all mishandled bags.
Drummond added: “Transfer is by far the most difficult stage to track a bag as there are multiple airlines and airports involved. However, data from this year’s report shows that tracking at key points in the journey, such as transfers, will go a long way to eliminating mishandling and will allow airlines and their passengers to keep tabs on where their bags are at every step of the way.”

Over the past decade, total number of mishandled bags per annum has plummeted 47% from 46.9 million in 2007 to 24.8 million in 2018, while the annual bill footed by the industry has shrunk 43% to $2.4 billion, down from $4.22 billion in 2007.

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Four Seasons launches Bali’s first hotel arrival by river raft

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Famed for its dramatic treetop arrival via a suspension bridge, the World’s #1 Hotel is now offering guests a 180-degree change of perspective, with Bali’s first hotel arrival by river raft.

Submerged in a river valley close to the artistic center of Ubud, Four Seasons Resort Bali at Sayan has launched the innovative rafting check-in as an option for guests transferring from its sister Resort, the beach-front Four Seasons Jimbaran Bay on Bali’s south-west coast. Instead of the usual 90-minute road transfer, travellers combining a stay at both Resorts can instead be taken by private car (60 minutes’ drive) to the departure point for a two-hour rafting adventure down Bali’s longest river, the Ayung. While they enjoy a leisurely guided adventure through Class III rapids with views of lush jungle, rice terraces and majestic gorges, their luggage continues by car and precedes their arrival at Four Seasons Resort Sayan.

After discovering secluded sites – including a natural holy spring and an historic dam belonging to Bali’s th-century UNESCO World Heritage-listed subak irrigation system – rafters land directly at the Resort’s Riverside Restaurant. Waiting staff ensure a seamless check-in and within minutes guests are relaxing in their room, delivering a hotel arrival unlike any other.

“The Resort is well known for its magical rooftop arrival. Many guests stop in their tracks and are even brought to tears as they cross the bridge, full of wonder and awe, listening to the forest ‘symphony’ and descending into the hotel from the treetops. This new arrival by river offers the opposite view with a slow reveal from under the canopy of trees, making it perfect for repeat guests who have experienced the bridge arrival before,” says Resort Manager Gianni Costa. “It does not feel like a check-in experience, but rather a transition to another world, welcomed by the friendliest people on Earth.”

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Marthinus van Schalkwyk: New South African High Commissioner to Australia

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News broke during World Travel Market Africa in Cape Town that effective Monday, April 15, Marthinus van Schalkwyk will transfer from Athens to Australia for the next four years as High Commissioner (Ambassador).

The tourism trade in South Africa and from the World of Tourism remember fondly Marthinus van Schalkwyk from his years as the Minister of Tourism of South Africa.

On April 29, 2004 Van Schalkwyk was appointed by President Thabo Mbeki as Minister of Environmental Affairs and Tourism for South Africa. He held the position until May 2009, when a new Ministry of Water and Environmental Affairs was created and he became Minister of Tourism.

Van Schalkwyk became President of the African Ministerial Conference on the Environment (AMCEN) in June 2008, when South Africa assumed the presidency of AMCEN at the beginning of its 12th Session.

In its annual review of ministerial performance for 2013. the Mail and Guardian honored his significant contributions as Tourism Minister.

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The next big thing in global tourism

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Enchanting tourist attractions, unique diplomatic stature and a thriving airliner have placed Ethiopia, Land of Origins, on top of the world when it comes to tourism growth.

According to the World Travel & Tourism Council’s (WTTC) annual review, the country saw the highest tourism growth in the world (48.6%), surpassing the global average growth rate of 3.9% and the African average of 5.6%. During the period, the sector supported 2.2 million jobs and contributed US$7.4 billion to Ethiopia’s economy, an increase of US$2.2bn on 2017.

The timeless charm of Ethiopia’s natural, cultural and historical tourist attractions has been driving an influx of tourists from far and wide. As the land where mankind, coffee and the Blue Nile trace their roots, Ethiopia has always been a fascinating destination for holidaymakers.

The country’s UNESCO-registered heritages including the majestic obelisks of Axum, the rock-hewn churches of Lalibela and the fortified historic town of Harar, among others, have always remained tourist magnets, drawing visitors in droves. And add to this the magnificent scenery and the unique wildlife riches, some of which are found in the country only.

As the Meetings, Incentives, Conferencing & Exhibitions (MICE) tourism blossoms around the world, Ethiopia is also uniquely positioned to reap the benefits, owing to its unique place in Africa’s diplomatic landscape. Ethiopia today the city stands among the top capitals in the world, hosting major regional and global conferences.

As the main hub of the Pan-African carrier, Ethiopian Airlines, Ethiopia also enjoys convenient air connectivity with multiple destinations in Africa and the rest of the world, making travel to the country easier than ever before. The connectivity options the airline offers to travelers has made Ethiopia ever more accessible to the whole world, and has facilitated the influx of tourists.

The airline’s catalyst role has never been more impactful, especially in promoting tourism, as alluded to by Gloria Guevara, President & CEO of the World Travel & Tourism Council concerning the exceptional growth of Ethiopia’s tourism. “Ethiopia’s Travel & Tourism boom was one of the great success stories of 2018. It has exceeded our sector’s global and regional comparisons to record the highest level of growth of any country in 2018”, Gloria Guevara notes. “This has been driven by the very strong performance of aviation in the country and the development of Addis Ababa as a dynamic and growing regional hub.” Africa’s largest carrier today spreads its wings to 120 destinations throughout the world, with half the destinations in Africa. Thanks to Addis Ababa’s strategic location at the center of the East-West lane and the ever-expanding service of Ethiopian Airlines, the city has emerged as the major gateway into Africa surpassing Dubai.

Besides its wide connectivity and multi-award winning signature services, the flag carrier’s cutting –edge technologies are adding a definite wow factor that is enabling the influx of tourists savor the beauty of the nation and designate the east Africa’s nation as a home away from home! Ethiopian Mobile App enables international travelers secure eVisa within 4 hours and elevates travelers to a high degree of personalization and end to end travel experience through mobile devices.

Global passengers can apply e-Visa and book their flights, pay online using credit or debit cards, mobile money, e- Wallet and bank transfer. They can also check-in and issue boarding pass as well as self-board. Passport and Ethiopian App suffice all the way to experience seamless travel to and from Ethiopia. The excellence of Ethiopian is also manifest in its hospitality and award winning service. The carrier has been certified by SKYTRAX as Four Star Global Airline.

As Ethiopia keeps leveraging its edge as a destination of choice for holidaymakers, and as Addis Ababa continues to augment its place as the diplomatic capital of Africa and the flourishing hub of Ethiopian Airlines, the sky will be the limit to its tourism growth in the years to come.

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Istanbul New Airport: First flight was to Ankara and a proud Turkish Nation is celebrating

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The Great Move to Istanbul Airport concluded. A proud city, a proud country and a proud airline are celebrating today in Turkey.

Turkish Airlines says that 10,000 pieces of equipment weighing 47,000 tonnes are to be moved to complete the shift later today from Ataturk Airport to the newly built Istanbul Airport

Turkish Airlines’ first flight from its new home, Istanbul Airport, after its final transfer operation, was to the capital, just like the first flight of the flag carrier 86 years ago.

Atatürk Airport was the witness to the flag carrier airline’s steady local and global rise since its founding and Turkish Airlines’ final passenger flight from this transfer hub was the Singapore flight that took place at 02:00 today.

After this significant final flight that will find itself in the annals of Turkish Airlines, another similarly important flight was the first one from Istanbul Airport following the “Great Move” process. Just like the first flight of the national flag carrier 86 years ago, the first flight from Istanbul Airport was bound for the capital. TC-JSY tail coded plane took off from Istanbul Airport at 14:00 to Ankara Esenboğa Airport with its 172 passengers and 8 cabin crew.

Sharing his thoughts about this first flight which followed the final moving operations, Turkish Airlines Chairman of the Board and the Executive Committee, M. İlker Aycı stated; “As we enter a new era where we will find to great successes as Turkish Airlines, we are happy start with a bit of nostalgia. You may know that, 86 years ago, our first domestic flight was bound for Ankara. Today in our new home, we open the doors of a new adventure and fly to our capital once again for our first flight. In the future, we will leave many 86 years behind us while feeling the pride of flying our flag in every corner of the world as the family of Turkish Airlines with the capabilities offered to us by our new home, this “Monument of Victory.”

After the last passenger flight from Atatürk Airport, which was bound for Singapore, both Atatürk Airport and Istanbul Airport were closed to all passenger flights between 02:00 and 14:00 today. Operations after the move began with the national flag carrier’s first flight from Istanbul Airport to Ankara Esenboğa Airport took off at 14:00. Following this flight, Turkish Airlines operations from Istanbul Airport will be increased in stages according to the set plan.

Earlier Turkish Airlines conducted its last passenger flight from Atatürk Airport with its scheduled Singapore flight on 02:00 today. Atatürk Airport, the longtime transfer hub was the immediate witness of Turkish Airline’s consistent local and global growth since its founding.

The farewell flight that concluded the successful adventure of the global carrier on Atatürk Airport was met with great interest of the passengers. The flag carrier’s TK54 Istanbul – Singapore flight, operated with TC-JJY tail coded aircraft with 319 passengers and 18 cabin crew, has already become a memorable milestone in the history of Turkish Airlines.

Sharing his views about this last flight from the Atatürk Airport, Turkish Airlines Chairman of the Board and the Executive Committee, M. İlker Aycı said; “As we bid farewell to the place that has been our home for the last 86 years, we send off our passengers on our Singapore flight from this special facility for the last time. They say that some places gain a voice of their own over time. This is exactly what we feel as we stand in Atatürk Airport today. As we experience these moments full of emotion, our singular comfort is that we will host our passengers in a state of the art facility from now and with that opportunity we will experience the unstoppable rise of our brand.”

Besides that, Turkish Airlines passed almost 24-hour mark of its moving process. Turkish Airlines’ move to its new home Istanbul Airport which is the biggest airport project of the world, will continue in the following hours. Unique in global aviation history, the moving operation will take 45 hours in total and it will be concluded on April 6 Saturday night at 23:59.

Ataturk Airport and Istanbul Airport are closed between 02:00 and 14:00 following the Turkish Airlines’ scheduled TK54 Istanbul – Singapore flight from Atatürk Airport which is the last passenger flight from this old home.

Operations with the “Great Move” will begin with the Ankara flight of the national flag carrier, which will depart from Istanbul Airport on April 6 at 14:00. Following that, the flights from Istanbul Airport will be increased in stages according to a set plan.

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