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Significant milestone: Qatar Airways takes delivery of its 250th aircraft

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Qatar Airways today celebrated the arrival of its 250th aircraft, an Airbus A350-900 from Toulouse, France, the latest addition to the group’s growing fleet of passenger, Cargo and executive aircraft.

This impressive landmark comes just 22 years after the carrier began operations, and is testament to the incredible growth of an airline that has become world-leading in that time, winning a host of awards, including the Skytrax World Airline of the Year accolade on no less than four occasions.

The new A350-900 joins the airline’s state-of-the-art fleet, where the average age of aircraft is less than five years old. As of 20 March 2019, Qatar Airways’ fleet is made up of 203 passenger aircraft, 25 Cargo and 22 Qatar Executive jets.

Commenting on the achievement, Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “I am extremely proud that we have reached this historic landmark of having a fleet that now numbers 250 aircraft. The delivery of our newest Airbus A350-900 is a mark of the outstanding growth we have seen over the last two decades, and to our commitment to flying only the newest and most technologically advanced aircraft in the world.

“Qatar Airways is moving forward with the rapid expansion of our global route network, an enhanced on board product offering in all cabin classes and, most importantly, taking delivery of the world’s most technologically advanced aircraft because we want our customers to have an unforgettable experience when they fly with us. This is an important moment in our growth, and I look forward to seeing our fleet grow even more in the coming years.”

Qatar Airways is renowned for its state-of-the-art fleet. Last year, the airline became the world’s launch customer of the Airbus A350-1000, symbolising Qatar Airways’ determination to lead the way in the industry by pioneering and championing the latest technology and innovation. In 2014, the airline became the global launch customer of the Airbus A350-900, becoming the first airline in the world to operate every family of Airbus’ modern airliner portfolio.

In January 2015, Qatar Airways deployed its newly-received, world-first, Airbus A350 XWB aircraft on the Frankfurt route and in 2016, it became the first airline to fly the A350 family of aircraft to three continents.

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Puerto Vallarta Beach Club has a new director of operation

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Puerto Vallarta Beach Club announces the appointment of John Douponce as Director of Operations of Puerto Vallarta Beach Club.

John Douponce brings a wealth of hospitality management expertise to Puerto Vallarta Beach Club, most recently as general manager of the Chamberlain West Hollywood for the past six years. During his tenure at the OLS Hotel & Resorts property, he was responsible for the execution of a $15 million redesign of the hotel’s accommodations, public spaces, rooftop pool deck and bar. He also worked with two other OLS properties, Le Parc Suite Hotel and Le Montrose Suite as general manager, and as area director of operations for Le Montrose Suite.

John is thrilled to be a part of the luxury Estate in Puerto Vallarta.  “I have been visiting here for many years, and this is a very comfortable home for me. I am delighted to introduce Puerto Vallarta Beach Club to new guests who will appreciate what I’ve come to love, the privacy and special personalization that distinguish it from luxury resorts among the world,” he notes.

John’s extensive background in hospitality covers management, operations, profit and loss, staff training and development as well as marketing and guest relations. His business management approach focuses on identifying the distinguishing aspects of a property, repositioning the property as needed, and creating a hospitality experience that is unparalleled in the industry, one that inspires guests to return year after year. His nearly 30 years in the hospitality industry have taken him from Michigan where he worked in both restaurants and hotels to hotels and resorts in North Carolina, Orlando, Hawaii and Los Angeles, with positions in sales, marketing and management.

John originally hails from Michigan and he has spent most of his career in California. Beyond his hotel positions, John has been active in the hospitality world as a member of California Travel & Tourism Association.  He also served on the boards of the West Hollywood Marketing & Visitors Bureau as well as of the West Hollywood Chamber of Commerce.  He is also active in the non-profit sector, serving on the board of directors for the AIDS Project Los Angeles.

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Swiss-Belhotel International appoints new General Manager for Swiss-Belinn Muscat

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Swiss-Belhotel International has appointed Paul Uglesic as the General Manager for Swiss-Belinn Muscat in Oman. Paul has ten years of outstanding experience in the hospitality industry working with some of the world’s leading brands.

Making the announcement, Laurent A. Voivenel, Senior Vice President, Operations and Development for the Middle East, Africa and India, Swiss-Belhotel International, said, “We are delighted to welcome Paul Uglesic to lead the team at Swiss-Belinn Muscat in Oman. Paul has a decade of strong knowledge and understanding of the hospitality sector as well as excellent pre-opening expertise targeted at achieving operational excellence and guest satisfaction. We are confident under his leadership this superb property, that is in advanced stages of development, will provide outstanding facilities in the 3-star category.”

Paul started his executive career in the industry at Radisson Blu Resort & Spa in Croatia in 2009. In 2015, Paul moved to Dubai taking up the role of Executive Assistant Manager at Radisson Blu Hotel Dubai Deira Creek and performed a task force role as the acting General Manager at the Radisson Blu Hotel in Dubai Downtown. His most recent posting was at the Park Inn by Radisson Dubai Motor City as the opening General Manager.

Upon joining the Swiss-Belinn Muscat Paul said, “I am truly proud to take up the position at the fantastic Swiss-Belinn Muscat in Oman. It is an exciting adventure for me since Swiss-Belhotel International is a great brand to work for. Together with my team, I am looking forward to launching the hotel and positioning it as a preferred address for both regional and international travellers.”

Paul holds a bachelors’ degree in economics from the University of Adelaide in Australia along with several certifications and professional diplomas in hospitality management, hotel revenue management, and general manager’s program from the acclaimed Cornell University.

Expected to open this year, Swiss-Belinn Muscat is a superb 3-star hotel enjoying an outstanding location in close proximity to Muscat International Airport. Equipped with 128 rooms and suites, the hotel is being developed to offer its guests a comprehensive range of facilities including an all-day-dining restaurant, meeting space, gym, Wi-Fi access and 24-hours room service. Given its fantastic location near the airport, the hotel will serve as the perfect abode for transit passengers looking for stop-overs and airline crews as well as corporate travellers on a short visit to Oman or those facing unexpected flight halts.

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New GM at Berjaya Beau Vallon Bay Hotel

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Rizal Bin Yaacob is the new General Manager of the Berjaya Beau Vallon Bay Hotel and Casino of Seychelles. He was transferred from The Tarras Beach & Spa Resort of Malaysia.

“He is a committed and dedicated manager who can be relied upon to be at ‘the beck and call’ of the hotel in ensuring guest satisfaction and smooth operations. He is a team developer and delegates authority and empowerment to his subordinates. He has excellent interpersonal skills in communicating with both guests and employees. I have found Rizal to be firm and fair in his style of management. He was a very well respected member of the team and also by the local community in Redang Island,” says a member of the hospitality trade who knows him well.

Berjaya Beau Vallon Bay Hotel & Casino sits on one of the most popular tourist beaches of Seychelles and has all the potential for being the meeting place for visitors and Seychellois.

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New GM at Berjaya Beau Vallon Bay Hotel

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Rizal Bin Yaacob is the new General Manager of the Berjaya Beau Vallon Bay Hotel and Casino of Seychelles. He was transferred from The Tarras Beach & Spa Resort of Malaysia.

“He is a committed and dedicated manager who can be relied upon to be at ‘the beck and call’ of the hotel in ensuring guest satisfaction and smooth operations. He is a team developer and delegates authority and empowerment to his subordinates. He has excellent interpersonal skills in communicating with both guests and employees. I have found Rizal to be firm and fair in his style of management. He was a very well respected member of the team and also by the local community in Redang Island,” says a member of the hospitality trade who knows him well.

Berjaya Beau Vallon Bay Hotel & Casino sits on one of the most popular tourist beaches of Seychelles and has all the potential for being the meeting place for visitors and Seychellois.

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Canada’s government officials announce support for victims of Ethiopian Airlines Flight 302

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Today, the Honorable Ralph Goodale, Minister of Public Safety and Emergency Preparedness and the Honorable Chrystia Freeland, Minister of Foreign Affairs, issued the following statement announcing Canada’s support to victim identification efforts following the tragic aircraft accident involving an Ethiopian Airlines Flight.

“On behalf of the Government of Canada, we wish to extend our most sincere condolences to the families and friends of those who perished in this tragic accident.  Our thoughts continue to go out to each of the Canadian families, friends and communities affected by this awful accident.

The situation on the ground is fluid and may continue to evolve rapidly. Canada will remain ready to assist with the ongoing recovery efforts.

To this end, the Government of Canada, through the Government Operations Centre and Global Affairs Canada, is in constant contact with international and local officials to coordinate Canada’s contribution to these efforts, in support of Interpol’s call for assistance. At present, the RCMP has provided a team of three specialized personnel to assist with providing disaster victim identification support.

Four additional Canadian officials have been dispatched to Ethiopia to provide added capacity and expertise as well as support to affected families. Officials from the Embassy and from Global Affairs Canada’s Standing Rapid Deployment Team have been coordinating with local authorities in Addis Ababa. Officials have been supporting family members of Canadian victims who have travelled to Ethiopia, including by sharing updates on the situation, providing information about local contacts and services, and accompanying families to the site of the tragedy.

Canadian officials will continue to work closely with Ethiopian Airlines and local authorities on the gathering and sharing of information in real time with the families, including on questions relating to repatriation.

Friends and relatives in Canada who are in need of assistance should contact the Emergency Watch and Response Centre in Ottawa at +1-613-996-8885 or email sos@international.gc.ca.

On behalf of all Canadians, we are grateful to all nations who have heeded the international call for assistance, and commend the Canadians who will solemnly perform their duties in the aftermath of this terrible tragedy.”

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US$163 million Port Canaveral Cruise Terminal 3: Go for Launch!

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The event theme, “Go for Launch,” was a nod to the Port’s key role with the U.S. space program and Port Canaveral’s new terminal with its futuristic design, which was inspired by nearby Kennedy Space Center. The $163 million terminal project – the largest in the Port’s 65-year history – is scheduled for completion in May 2020 and will be ready for the arrival of Mardi Gras to her year-round Port Canaveral homeport in October 2020.

At a space-themed ceremony today, the Canaveral Port Authority and longtime cruise partner Carnival Cruise Line officially broke ground for construction of Port Canaveral’s new Cruise Terminal 3 complex. The new terminal, dubbed the Launch Pad, will be the home of Mardi Gras, the cruise line’s newest and most innovative ship, beginning in 2020. Port Authority Commissioners and the Port’s leadership team joined Carnival Cruise Line executives for the ceremonial groundbreaking at the project site as NASA’s “Spaceman” planted a Carnival Cruise Line flag on a simulated lunar landscape.

“Today’s groundbreaking is a historic milestone for our Port and underscores the long-standing partnership we have with Carnival,” Port CEO Capt. John Murray said. “The trust and confidence we’ve earned with our great cruise partner has been the foundation of success and we are excited for what the future holds. We’re building a great new terminal, for an innovative new ship, and looking forward to welcoming home Mardi Gras.”

Added Carnival President Christine Duffy, “We began our operations from Port Canaveral nearly 30 years go – coincidentally with our original ship of the same name. We’ve had a great relationship with Port Canaveral during that time and we’re proud, honored and excited that our newest and most innovative ship, Mardi Gras, will sail from the new Terminal 3. We are pleased to be the port’s number one cruise line and Mardi Gras promises to be a spectacular addition to the Space Coast.”

CT3 ceremonial first dig (L-R) Scott Bakos, Bermello Ajamil & Partners, Inc; Jerry Allender, CPA Commissioner; Wayne Justice, CPA Commissioner; Christine Duffy, President Carnival Cruise Line; Capt. John Murray, CEO Port Canaveral; Micah Loyd, CPA Commission Chairman; Rocky Johnson, Ivey’s Construction, Inc.

Port Canaveral and Carnival Cruise Line executives held a “pre-launch mission” news conference complete with a mock countdown, then grabbed shovels on the terminal construction site for the ceremonial first dig to officially kick off construction. Participants included Wayne Justice, Canaveral Port Authority Commissioner; Christine Duffy, President, Carnival Cruise Line; Capt. John Murray, Port Canaveral CEO; Micah Loyd, Canaveral Port Authority Commission Chairman; Jerry Allender, Canaveral Port Authority Commissioner; Rocky Johnson, Vice President, Ivey’s Construction Inc.; and Scott Bakos, Partner with Bermello Ajamil & Partners Inc., a Miami firm providing architecture and engineering design work for the project.

“We are proud to be building this state-of-the-art facility and looking forward to providing Carnival’s cruise guests with a first-class guest experience,” Port Commissioner Wayne Justice said. “Building the new cruise terminal, like each of our construction projects at Port Canaveral, is an investment in building our community.”

The contract to build the two-story, 187,000 sq. ft. terminal facility and adjacent six-story parking garage was awarded to Merritt Island, Florida-based Ivey’s Construction. The terminal will feature a high-tech baggage processing facility and a state-of-the-art check-in and security area on its second floor, with kiosks and seating for 1,700 guests. The six-story 692,000 sq. ft. parking garage will accommodate 1,800 vehicles.

Construction of the cruise terminal’s marine facility got underway last year with a contract awarded to Titusville, Florida-based contractor RUSH Marine to remove the existing pier structures at the site and build a new 1,309-foot-long berth for Mardi Gras. Substantial completion of the project is scheduled for December 2019.

Port Canaveral’s Launch Pad will be homeport to Carnival’s largest and most innovative cruise ship, Mardi Gras, which will be powered by liquified natural gas (LNG) – part of Carnival Corporation’s “green cruising” platform. Mardi Gras will be the first cruise ship in North America to be powered by this clean fuel technology. Port Canaveral has worked with federal, state and local public safety and regulatory officials to ensure the Port’s safety readiness for the ship’s arrival. Fuel providers will employ widely used and proven safe best practices of a ship-to-ship “bunkering” refueling, which is regulated by the U.S. Coast Guard.

Currently under construction in Meyer Turku, Finland, Mardi Gras will arrive at Port Canaveral mid-October 2020 and will feature BOLT, the first roller coaster at sea, 20 passenger decks and six distinctive theme zones of fun, dining and entertainment: Grand Central; the French Quarter with Emeril’s Bistro 1369, the first restaurant at sea created by famed New Orleans chef Emeril Lagasse; La Piazza; Summer Landing; Lido; and the Ultimate Playground.

After a special eight-day cruise to the Caribbean on Oct. 16, 2020, Mardi Gras will commence year-round seven-day cruises on Oct. 24, 2020, alternating weekly to the Eastern and Western Caribbean. Eastern voyages will take Mardi Gras to San Juan, Puerto Rico, Amber Cove, Dominican Republic, and Grand Turk in the Turks and Caicos, while Western sailings will travel to Cozumel and Costa Maya, Mexico, and Mahogany Bay (Isla Roatan), Honduras.

First-day bookings for Mardi Gras in January 2019 broke opening-day sales records for a new Carnival ship, according to the cruise line.

Carnival named its newest cruise ship after its first cruise ship. The original 27,000-ton Mardi Gras, a converted trans-Atlantic liner, entered service in 1972 and popularized cruise vacations in the United States, helping Carnival become the largest cruise company in the world today. In March 1991, the 1,241-guest Mardi Gras became one of the first Carnival ships to homeport at Port Canaveral, where she offered three- and four-day cruises to the Bahamas until she and sister ship Carnivale were replaced by the Carnival Fantasy in October 1993.

Mardi Gras’ arrival in Port Canaveral in 2020 will mark 30 years that Carnival Cruise Line has been sailing from Port Canaveral, the longest of any of the Port’s cruise partners. The Port Authority Board of Commissioners approved a long-term operating agreement with Carnival in August 2018.

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Brand USA Board of Directors approves committee assignments

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On Wednesday, March 13, members of the Brand USA board of directors convened for a quarterly meeting in Washington, DC where they welcomed newly appointed and reappointed members and approved members to officiating positions and committees.

The confirmed committee assignments are as follows:

Finance Committee

Chair: Kyle Edmiston, deputy director/chief operations officer for Lake Charles/Southwest Louisiana Convention & Visitors Bureau

Committee Members

• John Edman, director of Explore Minnesota
• Noel Irwin Hentschel, chairman and chief executive officer of AmericanTours International, LLC
• Mark Hoplamazian, president and chief executive officer of Hyatt Hotels Corporation
• Alice Norsworthy, chief marketing officer of Universal Parks & Resorts
• Barbara Richardson, chief of external relations of the Washington Metropolitan Area Transit Authority (Metro)

Conflict of Interest Committee

Chair: Tom O’Toole, senior fellow and clinical professor of marketing at the Kellogg School of Management of Northwestern University

Committee Members

• Andrew Greenfield, managing partner of the Washington, DC office of Fragomen
• Barbara Richardson

Audit Committee

Chair: Tom O’Toole

Committee Members

• Paul Brown, chief executive officer of Inspire Brands
• Noel Irwin Hentschel

Governance & Nominating Committee

Chair: Andrew Greenfield

Committee Members

• John Edman
• Mike Gallagher, co-chairman and co-founder of CityPASS

Marketing Committee

Chair: Alice Norsworthy

Committee Members

• Kristen Branscum, commissioner of Kentucky Department of Tourism
• Paul Brown
• Kyle Edmiston
• Mike Gallagher
• Noel Irwin Hentschel
• Tom O’Toole

Full recordings of the board meetings can be found here. For more information about the newly appointed members, please access the press announcement here. A complete list of the board of directors and their bios is available here. The next board meeting will take place on Wednesday, May 22, 2019.

Thank you to all staff, board members, partners, and stakeholders for their continued support.

Together, we are marketing the USA!

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Oman Air climbs to first place in one of Heathrow’s greenest years yet

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Oman Air has landed first place in the latest Heathrow “Fly Quiet and Green” league table, due to its use of ‘Continuous Decent Approach’ which helps to reduce fuel burn and minimise noise by arriving aircraft. This achievement builds on the strides made in the previous quarter (Q3) which saw Oman Air leaping up 26 spots after phasing out their older aircraft and replacing them with the ultra-quiet and green 787 Dreamliners. Oman Air’s drastic improvement shows the impact technology can have on an airline’s environmental performance and the importance of the “Fly Quiet and Green” league – the UK’s first in advocating sustainable action.

The latest Heathrow “Fly Quiet and Green” league table publishes the top 50 busiest airlines at Heathrow on seven noise and emission metrics from October to December 2018. The results show Heathrow airlines have a clear commitment to modernising their fleet and working to adopt techniques which will help to reduce the airport’s impact on local communities. In addition to this public ranking, Heathrow encourages new technology through environmental pricing incentives, which reduce landing charges for airlines operating their greenest and quietest aircraft at our airport. The top environmental performers such as the Boeing 787 Dreamliners and Airbus A350s now make up over a tenth of planes at Heathrow.

Other airlines at the top of the League rankings included British Airways (short haul fleet), which jumped up to second place due to its improved punctuality benefitting both local communities and passengers alike. SAS placed third, moving up three places in the latest table due to the introduction of A320 neos to their fleet. Icelandair earns most improved airline, jumping an astounding 40 places to take the 11th spot. The airline has worked to improve its use of Continuous Decent Approach, whilst sticking more closely to the designated flight paths set for pilots, which assists the provision of predictable respite for local communities.

This news comes shortly after the conclusion of Heathrow’s eight-week Airspace and Future Operations consultation during which local residents were given the opportunity to share their views on the airport’s future airspace design – both for the existing two runways and as part of the proposed expansion. Heathrow’s consultation is part of a nationwide move to modernise the country’s airspace for the first time since the 1960s, potentially boosting punctuality for passengers by reducing the need for routine stacking as well as providing guaranteed respite for the airport’s local communities and reducing airplane emissions.

Matt Gorman, Heathrow’s Director of Sustainability, said:

“As we prepare to expand our airport, we’re working with airlines to encourage fierce competition for the top spot of the ‘Fly Quiet and Green’ league table and it’s brilliant to see more airlines vying for pole position. As airlines modernise their fleets, we’ll also be engaging with local communities to modernise the UK’s airspace, enabling aircraft to more efficiently use the skies around us, increasing punctuality whilst reducing emissions and noise in future.”

Abdul Aziz Al Raisi, Chief Executive Officer, Oman Air said:

“We follow Heathrow’s Quiet and Green league table very closely and it is indeed gratifying to see Oman Air rank first for the fourth quarter of 2018. Moving to the quieter, more efficient Boeing 787 Dreamliner has had a positive impact and shows our commitment to operating the most environmentally friendly aircraft across our growing international network. This is indeed a proud moment to see our efforts recognised by one of the world’s leading airports.”

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