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Fraport and Deutsche Bahn to Test Artificial Intelligence at Frankfurt Airport

April 8, 2019 by Forimmediaterelease

The robotic head smiles at the passenger and greets them: “My name is FRAnny. How can I help you?” FRAnny is an expert on Frankfurt Airport, and is able to answer a wide range of questions – including the correct gate, the way to a specific restaurant, and how to access the free Wi-Fi.

The robotic concierge is a cooperative project between Fraport AG, the operator of Frankfurt Airport (FRA), and DB Systel GmbH, Deutsche Bahn’s dedicated IT service provider. Travelers at major transportation hubs, such as airports and train stations, are very often in need of guidance. In these scenarios, digital assistants and robots can support human personnel by fielding routine inquiries, thus enhancing the customer service offering. A six-week trial at Frankfurt Airport, Germany’s largest aviation hub, will help evaluate FRAnny in terms of functionality, customer acceptance and its practical usefulness in everyday situations

FRAnny is based on an artificial intelligence and a cloud-based voice-user interface (VUI) that can be deployed in a variety of forms – including in chatbots, voice assistants and robots. This digital customer service system was developed by a team of Deutsche Bahn IT experts. Using data drawn from the airport’s information system, FRAnny is able to understand and answer questions relating to travel, airport facilities and more. In addition to providing flight information, FRAnny is well versed in small talk and can communicate in German, English and seven other languages.

Fraport and Deutsche Bahn have been jointly exploring the potential of artificially intelligent, voice-based customer service systems since 2017. The first pilot took place at Frankfurt Airport in spring 2018 using FRAnny’s predecessor: the four-week field trial was very successful. After approximately 4,400 interactions, 75 percent of passengers rated their exchange positively. Based on the feedback received, both the artificial intelligence (AI) component and the robot’s user interface were further improved. The more recent trial underscores both companies’ commitment to ongoing innovation in artificial intelligence and robotics. Moreover, it puts the implemented improvements through their paces under real-world conditions.

In June, the AI-based service is to be tested at Berlin central rail station – which has approximately 300,000 travelers and visitors every day. Human customer service agents at Deutsche Bahn’s information center will receive smart support from FRAnny’s sister, SEMMI.

Travel News | eTurboNews

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Moscow Domodedovo Airport reaches out online to the world

April 5, 2019 by Forimmediaterelease

Moscow Domodedovo Airport strives to develop online services. Every day 35,000 users visit its official website. On the website, passengers can buy plane tickets, purchase insurance and book a hotel room.

The airport has launched an online service allowing to book and pay for VIP and business lounges in Domodedovo in Moscow as well as in 80 other domestic and 64 international airports.

This solution was developed in partnership with a business travel agency Travelmart. The new feature allows passengers to order fast track services and pass preflight formalities quickly.

Business lounges at Moscow Domodedovo Airport are quite popular among passengers. In 2018 approximately 600 000 people visited our lounges, a 12% year-to-year rise. Business lounges are located in both domestic and international departures zones. The lounges are open around the clock and available for all passengers regardless of fare class. Moscow Domodedovo Airport features different services in business lounges including an all-you-can-eat buffet, a working space, free Wi-Fi, TV and printed media, a cloakroom. What is more, we also offer an individual transfer to the airplane.

There are ten business lounges at Moscow Domodedovo Airport. The airport manages five business lounges while S7 and Swiss airlines, as well as UTG aviation services, handle the rest of them.

Travel News | eTurboNews

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